Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  05/20/2024, my grandmother was quoted a total moving cost of $2400 and arrival of movers today between 1-4pm. Someone from "dispatch" called after 1pm on date of the agreed upon move and said the movers would not arrive on that date or time. She stated that she was guaranteed that date and time and expected services paid to be rendered. 3 men arrived after 6pm and stated they were with a moving company (ship for you) that was different than than 3 brothers moving but had been assigned by 3 brothers to complete the job. They then told my grandmother that she needed to pay $1100 in addition to the original quoted $2400 total moving cost and told her that they would not begin the job until my grandmother paid them immediately. They then began to threat and intimidate her into agreeing when she questioned the additinal cost. They were asked to leave the dwelling while my grandmother contacted 3 brothers moving ** for clarification until my mother arrived. They began arguing with and harassing her, interrupting her mid-sentence and talking over her. The representative on the phone was rude and disrespectful, placing my grandmother on hold in the middle of a sentence. When my grandmother asked for a refund, she was ignored, intimidated, and spoken to in a hostile manner with the representative on the phone raising her voice and talking over her. When my grandmother again asked for a refund, the representative hung up the phone without completing the refund or confirming that it had been completed. The representativethen proceeded to call my grandmothers phone multiple times, back to back to back.

  Business Response

  Date: 07/22/2024

  I am unable to locate a file matching the name, email or phone number.

  Business Response

  Date: 07/26/2024

  We're unable to find a customer with the information provided. Please double-check the details and try again, as we couldn't locate a matching customer file.

  Customer Answer

  Date: 08/05/2024

  Hello.

  I was not the name on the account. It was my grandmother, *********************, who was harassed and provided false quotes. 

   

  Best,

• Initial Complaint

  Date:05/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* with 3 Brothers said they would pack up everything that we discussed (he and I went through the pictures of house-on line, so he could see everything that needed to go.) The garage and tool rooms were not picture, so he and I went over them. There was so much (lots of tools laying around-they would need to box) in the garage/tool room, I sent him videos. I can show on my phone I sent them to him. We were on a recorded line as well. I wish I could get a copy of that recording, that right there would prove everything I am saying. We talked about the attic and I let him know there were several items in there as well, but I could not remember them all. If you see on the contract, there is a gator, lawn mower, fridge, freezer, washer, dryer, and then about ******************** garage (not counting all the tools), plus about 30 plastic bins/totes. Lots of patio furniture to include a large swing. 2 Large Tool boxes with butcher block tops.On the day of the move, three guys show up in a budget 26ft rental truck (no 3 Brothers company truck-or movers) No way all of our items would fit in that truck. The driver of that truck said that I would need to go get boxes (which I was never told that-led to believe they would provide them), he also said that all of the items would not fit in the truck, he could get what he could loaded. Plus if he filled the 26ft truck, I would have to pay extra. He called 3 Brothers and someone named ****** with 3 Bros called me, he said if I filled that truck I would owe another $1000 dollars. I told him that was not happening, that truck would not even hold the garage items. We ended up using 4 U-Hauls (2-20ft/2-15ft), plus two trucks to move what was needed. I called *******, I thought we could talk about this, never answered the phone. Used different phone to call him, he answered and I asked him why this happened and he said hold on-then transferred me to customer service, who said leave a message. Lots more... :)

  Business Response

  Date: 07/22/2024

  The estimate you received is based on the information provided at the time of booking and during the ***************** call. After reviewing the inventory with the booking agent, you were sent the inventory list to confirm that everything was accurately listed.
  At pickup, there were numerous additional items and packing supplies not previously agreed upon. Please note that packing supplies are not included in the initial estimate. The carrier attempted to reach an agreement at the time of pickup.
  According to the contract, if services are canceled at the time of pickup, the deposit is nonrefundable.

  Customer Answer

  Date: 07/23/2024

  That agreement is correct, but the items listed would not fit in a 26ft truck.  Even the driver stated it would not all fit.  They did not try to work out a resolution, it was told to me that they would charge me more ($600 to $1000) if we used the entire 26ft truck, which would have used and then needed even more trucks.  The first company I called stated that this company would have issues, but again I thought that was in bad taste.  I sure wished I would have listened.  There is no way the items listed on the agreement would have fit in a 26ft truck and we had a deadline to be out.  They knew this and did not try to work out anything, other than saying this is what you agreed to and that is not what we agreed to.  I believe they owe me a total refund, but I know they are not going to do that, since they told me via phone they would not refund me anything, no matter what I did or said.  But they should give me back my money.  I have never dealt with a company like this and I will make certain I tell every person I know or see about this company.  I plan on calling back the other company that warned me about them, to tell them that anyone that calls them and says they will get other bids to contact me as a reference to let them know about 3 Brothers.  Because honestly they are so wrong with this agreement and they know it.  They honestly laughed when I called them the day of the move, said that they would fit whatever they could in the truck.  I asked them what about what was leftover and they said it was up to us to move that.  That is not what we agreed on, so not what we agreed on.  We walked through the entire house and they went by the pictures on the real estate website to view the individual rooms and we went room by room on that needed to be packed and taken.  Again, they are wrong in doing this.  But if we do not get any money back, I am certain karma will come back on them.  It's just not right.  Sorry, I know I sound somewhat bitter, but it was a horrible experience and then I had to pay again for my items to be moved.  Thank you for listening.  I know your hands are tied.  :)

• Initial Complaint

  Date:05/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  $850 from 3 Brothers (their fee to set up this truly awful move). First called 3 Brothers on February 12 and talked with their representative about a move from *****, Tx to Mt. ******, **. I told them that I needed enough space for a 15 ft moving truck. I received a quote of $2054, and signed the quote and scheduled our move for February 20th. However, what I was not aware of, was that the professional representative put the space as 400 cubic feet. In the list of items, the 15 ft truck is listed as my items. I, not being a moving professional, was unaware that a 15 ft truck would require over 700 cubic feet of space. On February 19th, I received a call from 3 Brothers. They said that since the items were not listed, they were following up on how much space I would need. I explained that I needed space for a ********************************* my items (on the signed contract) and this new representative stated that the cost would be $3900, but he would reduce it to $3600. I of course, was upset and shocked by the apparent bait and switch. Their sales representative somehow miscalculated how much space a 15 foot truck would require. The move was the next day and so we eventually settled on 550 cubic feet of space as our plans were already finalized and I needed to do the move that next day.3 Brothers sent Open Road Relocation to do the contracted move (I had no recourse on who they sent, I had to trust it was a reputable company). Open Road admittedly stole our Ps5, broke several pieces of furniture including dresser, lost our Dyson Vacuum, and pieces of our bed and damaged our marble table. I have been unsuccessful in getting any resolution except a $79 offer from movingclaims.net. No one will take responsibility for the damage, and I am out $2000 in replacing lost, stolen and damaged items.

  Customer Answer

  Date: 05/21/2024

  They have not contacted me which is not a surprise.  They are a truly terrible company with no interest in taking responsibility for anything.  Thanks for trying.  

  Business Response

  Date: 07/25/2024

  We apologize for the delay in delivering some of the items. We understand that the carrier was able to locate them and is facilitating their delivery. Additionally, a claim for damages has been filed with the carrier's claims provider.

  Customer Answer

  Date: 08/05/2024

  The company never responded as I had expected.  Truly an awful and expensive mistake I made choosing them.   

• Initial Complaint

  Date:05/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a move with three brothers moving for early May and was quoted a move cost of 3995 roughly and paid 1890 down. Upon move day EJ Relocations showed up - not three brothers- and demanded an extra 5K for a total cost of 8895. I know at most the move should cost 5K maybe. But i had to move that day as my house was selling so i was forced to pay them more and still owe 3295 whenever i get my belongings, Now i look online and find that this scam is what three brothers does as their business. I want 2500 refunded or I will *** them and will contact every person who wrote a bad review about them (and there are thousands) and create a class action suit and put them out of business.

  Business Response

  Date: 07/25/2024

  At the time of booking, it is explained that we are a moving broker. You received a Bill of Lading with the local carrier's information, as they will be facilitating the move. If there is a need for additional space or accessorial charges at the time of pickupwhether due to larger items, additional items not on the inventory list, or packing supplies required to safely transport your belongingsthe crew must assess these charges accordingly

  Customer Answer

  Date: 07/25/2024

   
  Complaint: 21668678
  
  I am rejecting this response because: The price increased numerous times and I was not given any option not to pay. this is a nation wide scam that happens.
  
  Sincerely,
  
  ********************************************

  Business Response

  Date: 08/21/2024

  During the ***************** process, we were informed that no changes were needed and that the inventory list matched. If any adjustments were made on-site, the driver is required to update the space reservation to ensure the charges accurately reflect the work to be performed. At the time of pickup, we were unaware of any additional charges until we received the complaint. If the customer was not comfortable with the revised estimate, they had the option to stick with the original space reservation or choose a different option that suited them better. However, it's important to note that we must charge for the actual work that is completed.

  Customer Answer

  Date: 08/22/2024

   
  Complaint: 21668678
  
  I am rejecting this response because: I would not have complained one bit about any of it at the time- WHY? You had my furniture hostage and you were all very clear multiple times that I needed to shut up and pay to get anything i owned. Nobody gets to complain until after the fact because you hold their lives hostage.
  
  Sincerely,
  
  ********************************************

• Initial Complaint

  Date:05/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were quoted just over $4000 on March 20th for a cross-country move. We alerted them that we had roughly 20 extra boxes on two separate occasions and were told that was no issue. On day of move, our cost jumped to $8300 because of the increased size. We also were told it would be 5-7 days for our stuff to arrive. We are currently seven days in and now were being told it will be a minimum of another 7-10 days before it even leaves for our house. We have evidence of their promise on time delivery.

  Business Response

  Date: 07/26/2024

  As outlined in your complaint, there were additional items at the time of pick-up. The estimate provided was based on the anticipated space required in the truck, as explained. If additional space is occupied, the driver will need to assess charges for the extra space.
  Additionally, please note that we do not control the delivery timeframe entirely. Various factors, such as traffic, weather, and mechanical issues, can cause delays beyond our initial estimates. We appreciate your understanding and patience.

  Customer Answer

  Date: 07/28/2024

   
  Complaint: 21661552
  
  I am rejecting this response because:

  1. The organization ceased returning all communications beginning the day of pickup. No effort has been made on behalf of the organization to follow through even on the original promise to reach out.

  2. We have written communication with the business that constitutes contractual obligations on their part which were not fulfilled.

  3. The number of blatant lies and corresponding disinformation exceeds the realm of being remotely close to giving additional ***** for circumstances well within their control.

  
  Sincerely,
  
  *************************

  Business Response

  Date: 08/20/2024

  Once pickup is completed, communication is typically limited to when the carrier is ready for delivery or if the customer requests an update or needs to provide additional delivery information. Any applicable charges are communicated in advance; however, its important to note that we rely on customers to disclose all items and service needs accurately. In this case, 3 Brothers requested a full inventory of the items to be moved, but the customer did not provide a complete list, as mentioned in their complaint. Given the circumstances, it is unclear what additional actions 3 Brothers could have taken.

• Initial Complaint

  Date:04/19/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I looked for moving companies on ****** a few months ago, and "3 Brothers Moving" contacted me. They kept saying they were a moving company, but I have a suspicion that they are brokers. That was the first red flag! I gave them a rough idea of the amount of things I needed to move. They gave me a quote of $2,879.53 and to lock in the great price and move for that day, I need to pay them a deposit of $1,400. I made the mistake of sending them a picture of the check.(they asked for it) I contacted one of their sales representatives about a month ago with an updated list of items. I told him that I did not want any surprises on the day of the move. He said the list was fine and that I should not worry. Today I got an email from them asking me to please call them. 2 days before the move!!! I called and told him about the list I sent to his sales rep a month ago. We went over the list and they increased the price from $2,879 to $6,146.03!!! More than double what they quoted me initially.And on top of that, they wanted another deposit of $1,000 today. I told them I wanted to use another moving company since they were now too expensive and I was disappointed at the lack of communication and astronomical price increase. I wanted my $1400 deposit back and they refused to provide it to me!!! Now I have to find a new moving company and I have two days left to do so. Can you please help me get my money back($1400)? I do not wish this to happen to anyone else.

  Business Response

  Date: 07/23/2024

  The estimate that was received was based on the inventory of 76 items that were originally disclosed at the time of booking. When we did the quality assurance call, the inventory had jumped up to 132 pieces. We provide estimates based on the space, and with the additional items being added, the space reservation would need to be increased. As per the contract, the deposit is nonrefundable after 72 hours of signing the bill of lading.

  Customer Answer

  Date: 07/23/2024

   
  Complaint: 21599648
  
  I am rejecting this response because, a few weeks before the move I called to make sure they received the new/updated list that had more items and they said it was ok, that the quote/price was not going to increase. I made sure they knew I had more items and was very clear about it. They confirmed they had looked at the list. When I called the day before the move, they decided that they wanted to charge me $3k more than what we had agreed in the contract. Also, they wanted an additional deposit of $1,500. that day. Right away, I called another mover and used them instead. They should pay me back the deposit, since they did not do any work for me at all. In their response to you, they said the deposit was not refundable and that was in the contract. Where? I did not see it and they did not communicate it to me before signing the contract.!!! If it was there, it must of been at 5 point type. Impossible to read.

   These people are thieves and crooks!!!! They should not be in business. They stole $$$$ from me. 

  Sincerely,
  
  *************************

  Business Response

  Date: 08/21/2024

  Your estimate is almost solely based on the amount of space. Why would they ask for an inventory to record the amount of space for it to later in the process for the space not to matter? 

  9. CUSTOMER HAS ELECTED A "BINDING TO NOT EXCEED" PRICE, THE TOTAL COST WILL NOT EXCEED THE ESTIMATED AMOUNT; PROVIDED, HOWEVER THAT CUSTOMER PROVIDES 3 ********************************************* & ******************** LLC WITH AN ACCURATE DESCRIPTION OF THE ***** TO BE MOVED AND THE SERVICES TO BE PERFORMED. CUSTOMER HAS REQUESTED TO HAVE AN ESTIMATE PROVIDED FOR HIS/HER HOUSEHOLD GOODS RELOCATION, IN ACCORDANCE WITH 49 CFR 371.113(C)(1), CUSTOMER AGREES TO WAIVE A PHYSICAL SURVEY OF THE HOUSEHOLD GOODS, AND ALTERNATIVELY AGREES TO RECEIVE A BINDING TO NOT EXCEED ESTIMATE BASED UPON THE SHIPPER PROVIDED ITEM LIST OF PROPERTY TO BE TRANSPORTED. IF ANY ADDITIONAL PIECES, PACKING SERVICES, WEIGHT OR LABOR SERVICES ARE ADDED AT THE ORIGIN OR DESTINATION TO THOSE QUOTED, THE CUSTOMER SHALL BE CHARGED FOR THESE SERVICES AT THE GOVERNING TARIFF RATES. CUSTOMER UNDERSTANDS THAT 3 ********************************************* & ******************** LLC HAS A 2100 LBS MINIMUM ON ALL SHIPMENTS. ANY SHIPMENT BELOW 2100 LBS. WILL BE CHARGED AT THE 2100 LBS RATE. THE PRICE INCLUDES ALL FUEL SURCHARGES, TOLLS, LOAD AND UNLOAD, BASIC DISASSEMBLY AND REASSEMBLY OF STANDARD FURNITURE *****, UP TO 75 FEET OF LONG CARRY AT ORIGIN AND DESTINATION AND 1 FLIGHTS OF STAIRS. ELABORATE FURNITURE ***** THAT NEED TO BE DISASSEMBLED AND/OR REASSEMBLED MAY REQUIRE 3RD PARTY SERVICING OR ADDITIONAL LABOR AND SHOULD BE DISCLOSED TO YOUR ESTIMATOR AND INCLUDED IN YOUR ESTIMATE. DISCONNECTING AND/OR RECONNECTING OF APPLIANCES IS NOT INCLUDED IN THE PRICE. REASSEMBLY IS SUBJECT TO THE AVAILABILITY OF TOOLS AND/OR ALL PARTIES BEING AVAILABLE. THE PACKING AND UNPACKING OF BOXES IS ONLY INCLUDED IN THE PRICE IF IT IS ITEMIZED IN THE PACKING AND UNPACKING SECTION OF YOUR ESTIMATE; ALL MATERIALS/LABOR FOR UNDISCLOSED ***** WILL BE EXTRA.

   

  23. IN SIGNING THIS AGREEMENT, I THE CUSTOMER, AGREE THAT; 3 ********************************************* & ******************** LLC, HAS PROVIDED A DATED COPY OF THE ESTIMATE AND CHARGES AT THE TIME I SIGNED THE AGREEMENT. 3 BROTHERS MOVING & STORAGE LLC, HAS PROVIDED ME WITH NOTIFICATION OF THE METHODS OF PAYMENT REQUIRED TO PAY THE ***** CARRIER FOR BALANCES DUE. ALL COSTS AND CHARGES ARE CLEARLY INDICATED ON THIS ESTIMATE, AND THE CHARGES REPRESENTED ON THIS ESTIMATED ARE ONLY FOR THE SERVICES AND INVENTORY SPECIFICALLY INDICATED ON THIS ESTIMATE. 3 BROTHERS MOVING & STORAGE LLC, SALES REPRESENTATIVE VERBALLY CONFIRMED THEIR ROLE AS A MOVING BROKER/COORDINATOR TO ME OVER THE PHONE PRIOR TO PLACING THIS RESERVATION. IN ********* THIS RESERVATION, I WILL NOT BE ENTITLED TO A REFUND OF MY DEPOSIT UNLESS MANAGEMENT APPROVES OTHERWISE.

   

   

  Electronic Signature:
  I hereby confirm my signature on the following document. By clicking confirm you are accepting all terms and conditions outlined in the policy remarks below on the binding moving estimate, including the cancellation policy. should you elect to cancel, written notification must be sent to ********************************************************* no later than 72 hours of electronically signing the 3 Brothers Moving & Storage agreement. Cancellation requests received within 72 hours of electronic signature of the original contract will receive a full refund, minus 10% for incurred merchant fees. Cancellation requests received after the 72 hour ***** period of signing the original contract are non-refundable, however; the deposit may be applied to a future move with 3 Brothers Moving & Storage within 24 months (2 years) from the date of the original signed agreement. If your first available pickup date is within five (5) business days of electronically signing the 3 Brothers Moving & Storage agreement, your deposit is non-refundable. The 72-hour policy does not apply to any moves reserved within 5 business days of the pick up.
  
  Document Emailed On: Sunday, 02/18/2024 03:44:24 PM (ET)
  Document Signature Name: *************************
  Document Signature Email: ********************
  Document Signature Date: Sunday, 02/18/2024 03:53:36 PM (ET)
  Document Signature IP Address: 107.219.69.191
  Internet Browser: Safari
  ------------------------------------------------------------------------------------
  

  Customer Answer

  Date: 08/22/2024

   
  Complaint: 21599648
  
  I am rejecting this response because they took my deposit of $1,400 without doing any work at all. I know I signed the contract, but the legal copy was buried and they were not clear about the deposit being non refundable when I signed. They took advantage of me and my honesty. Crocks that should be out of business. They had a final list weeks before the date they were supposed to move my things and they decided to call me a day before the move to tell me the price had gone up more than $3,000. They should of told me about the increase when I sent the final list and not a day before the move. I had to scramble and find another moving company that same day. Luckily I was able to, but I ended up losing my deposit with them. Just terrible management and customer service!!!! Again, I want to make clear, they should of told me about the price increase when I send my "final list" of items (about two weeks before the move) and not ONE DAY prior to the move.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/17/2024

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I needed my things moved from ** to **. I found what I thought was a reputable company. I called them. Talked to them for several minutes. Estimated a quote and then I put down a down payment of $675. Honestly it seemed like a great deal at the time. My mother used her her card information and I was all set. I had a laps in judgment and didn't look into the company. When I did I was in shock and horrified at the reviews from SO SO many others, they had the same situation. Fast talking, Great deals but it was all too good to be true. I started looking into the reviews where they said that they never were able to get the refunds back and I started to get worried. I immediately emailed the company telling them that I wish to cancel. I do not need them to keep me on the schedule for any reason and I proceeded to ask that they start the cancellation process for the services that I just requested. That was October 25th 2023. I called many many times and was given the runaround. Nobody ever called me back to help resolve the situation and my mother is still out $675. I was even told that with the new year coming around that refund checks will be pushed out but that wasn't the case either.

  Business Response

  Date: 07/23/2024

  According to the notes on the file the refund has been issued to the customer.

  Customer Answer

  Date: 07/23/2024

   
  Complaint: 21588934
  
  I am rejecting this response because: This is false information, We have never received any refund from anyone. I have bank information to prove we have NEVER received and or all of the refund do to us. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 08/27/2024

  If the refund check has not been received please reach out to **************** at ************ or ********************************************************* to confirm the address. 

  Customer Answer

  Date: 08/31/2024

   
  Complaint: 21588934
  
  I am rejecting this response because: I have done what they asked me to do. I have done this several times since making terminating my appointment with them. I only reject this due to it never works. I was once again told that some from their billing department will contact me. It never happens. I want to accept this resolution but I know it won't work and still would like the assistance in getting my refund amount that is owed to me. Thank you and respectfully yours *****************************. 

  
  Sincerely,
  
  *****************************

  Business Response

  Date: 09/04/2024

  We just spoke to the customer on the 28th confirming the address and details of the refund the person that in charge of billing was on a extended weekend from the holiday. As soon as the refund is reissued we will give further communication. 

  Customer Answer

  Date: 09/15/2024

   
  Complaint: 21588934
  
  I am rejecting this response because: I am rejecting this claim for the same concerns I had in the last. I will keep my claim open till I receive my check that is rightfully due to me and my mother. 
  
  Sincerely,
  
  *****************************

   

  Complaint: 21588934

   

  I am rejecting this response because: I have done what they asked me to do. I have done this several times since making terminating my appointment with them. I only reject this due to it never works. I was once again told that some from their billing department will contact me. It never happens. I want to accept this resolution but I know it won't work and still would like the assistance in getting my refund amount that is owed to me. Thank you and respectfully yours *****************************. 

   

   

  Sincerely,

   

  *****************************

  Business Response

  Date: 09/18/2024

  We have spoken to the customer on the 28th to confirm the address and awaiting the 3rd party to provide us with any possible proof that the refund has been issued as you are requesting. 

  Customer Answer

  Date: 09/18/2024

   
  Complaint: 21588934
  
  I am rejecting this response because: I prefer to keep this case open until I receive confirmation that a refund has been issued. Thanks.
  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 09/18/2024

  I am adding screenshots I have found. They HAVE been scamming people, Lots of people. I have more screenshots but unable to load them. If I can't keep my case open I want to help you see that they are not a good company and are acting under false pretenses and breaking contracts. I understand mistakes and mailing problems are made and happen ,but to confirm you understand I am requesting a refund and then deliberately not call the me back and not mail my refund to me when NONE of there services were used, is infact scamming and it needs to end. 

  Business Response

  Date: 10/31/2024

  The vendor has indicated that this refund has been mailed. 

  Customer Answer

  Date: 10/31/2024

   
  Complaint: 21588934
  
  I am rejecting this response because: I will continue to keep this case open and as active as I can till we receive the Whole refund amount. Thank you and happy Halloween!
  
  Sincerely,
  
  ******** ******

  Business Response

  Date: 12/01/2024

  To Whom It May Concern:

  We are in receipt of this customer's complaint. We sincerely apologize for the delayed response. We request the customer provide a mailing address so that their refund check can be sent. Thank you. 

  Customer Answer

  Date: 12/01/2024

   
  Complaint: 21588934
  
  I am rejecting this response because: The address is *********************** ********** *****. I am rejecting this response to keep my claim open till it is set right. 
  
  Sincerely,
  
  ******** ******

  Business Response

  Date: 12/11/2024

  To Whom It May Concern:
  We have forwarded this address to our billing team. A refund check will be mailed. Thank you.

  Customer Answer

  Date: 01/12/2025

  I am writing this to let someone know that this company has yet to follow through with what they have said. We have yet to receive a direct deposit or a mail piece containing our PROMISED refund. I would like to reopen this case if possible in order to continue to gather information and evidence against this company for future use with a lawyer at this time. 

  Customer Answer

  Date: 01/12/2025

  I am uploading some **** that I am also starting contact with the state of FL over this company as a whole. 

  Thank you for everything up to this point!

  Customer Answer

  Date: 01/13/2025

  I am writing this to let someone know that this company has yet to follow through with what they have said. We have yet to receive a direct deposit or a mail piece containing our PROMISED refund. I would like to reopen this case if possible in order to continue to gather information and evidence against this company for future use with a lawyer at this time. 

  Business Response

  Date: 01/13/2025

  To Whom It May Concern:

  We have notified billing that this customer has not received a refund and requested that a refund be issued promptly. Thank you. 

  Customer Answer

  Date: 01/14/2025

   
  Complaint: 21588934
  
  I am rejecting this response because: I am keeping this claim open due to consent inconsistenties at get this resolved. When it's paid back I will put this to rest. 
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:04/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i paid a deposit of $976.00 for a move from ************** to **********, and they never came to pick up my furniture or complete the move..

  Customer Answer

  Date: 06/06/2024

  What good is the BBB if you cant help anybody

  Business Response

  Date: 07/23/2024

  The local carrier has informed us that they received text messages from the customer stating their intent to cancel the move. Please note that if a move is canceled after the 72-hour window or on the day of the move, the deposit is not eligible for a refund.

• Initial Complaint

  Date:04/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I looked online for reviews of reputable long distance movers, and found a website that recommended this one, so I called for a quote on hiring movers, and ************************* answered and asked a few questions, went over an inventory of my belongings, and then told me he would be sending his 5 best guys, and gave me a good price, basically told me any lie that would make me sign the contract and get my deposit money. Later that day, I got an email asking for another signature and *** called me back to make sure I got it and told me to sign it right away. I didn't think anything of it at the time, but when my husband asked me later how I had found the company, I searched for them online again and found all the non-sponsored reviews telling horror stories about them and their practice of subcontracting the worst, no-name companies in the country to actually perform the move - a far cry from ***'s five best guys that I'd been promised. I called back to cancel my move with them. I thought I was done, but they had *** personally call me back and he harassed me so badly that my husband had to get on the phone to yell at him to cancel the move and leave us alone which they finally agreed to do and said they would refund the deposit. It has been 35 days and I've still not received the refund.

  Business Response

  Date: 04/25/2024

  *****,

  We have been attempting to contact you in regards to the refund due to you. When attempting to refund the card that was used to pay the deposit it is rejecting the transaction, which typically happens if the credit card has been cancelled or is no longer valid. We will need to issue a check please reach out to customer service directly to discuss the matter at ************.

  Customer Answer

  Date: 04/25/2024

   
  Complaint: 21585084
  
  I am rejecting this response because: Ive received several refunds to a closed credit card before. Its not hard, the bank assures me it will work. If they wanted to send a check they would have done so already. They have my address. I dont want to call and speak to anyone there ever again for fear of being harassed again like the last time I called. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:04/16/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked the company 3 brother *********************************************** after the employee ************************* said they are licensed and bonded through all 50 states. I provided a very detailed list and measurements of ALL large furniture *********** packed boxes I needed moved from ********, Az to **************, Az which is approx a 21 mile move. *************** emailed me a moving estimate (which I still have) which clearly shows every item ************************ discussed the company would move. When his movers arrived two Men who hardly spoke English arrived in an unmarked white 20ft truck, they said they were hired as a contractor from 3 brother moving. They asked us to confirm the items they are moving and than said they are not taking half of what *************** and I were contracted to be moved. They demanded more money ontop of what was already paid during the initial conversation with ***************. While I was talking to one man the other had already loaded items before I gave permission for them too. When I tried to say I am not paying more than what was discussed these men said they will take what they have loaded as coladeral than. What the hell! THIS company is fraudulent and a scam. I had to rent two 26ft uhauls and pays for help to move everything they REFUSED to take from the initial agreement unless I paid an additional $300 per item they wanted me to take. ROBBERY!! The company damaged the items they did take and their insurance refuses to correct the issue. I want refunded for the cost of the uhauls and labor hours which total an additional $1000 I had to pay extra for for the false advertisement and breach of contract this company has.

  Business Response

  Date: 07/23/2024

  I am unable to locate a customer by this name in our system.