Complaints

This profile includes complaints for Concord Rents's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Concord Rents

  2605 Maitland Center Pkwy Ste A Maitland, FL 32751-4135

  
• 

  Beach Village Apartments

  1100 Beach Village Cir Palm Coast, FL 32137-3100

  
• 

  Lakewood Pointe Apartments

  11106 Lakewood Pointe Dr Seffner, FL 33584-4309

• 

  Palm Coast Landing Senior Living

  465 Landing Blvd. # 107 Palm Coast, FL 32164

  
• 

  Concord Management Limited

  1465 Central Ave. Palm Coast, FL 32164

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December 2021 my microwave started going out. I put in the request in December 2021 about my way to wave. I have been informed by maintenance that I need a new complete new microwave system. Because my microwave doesn't just function pertaining to as just one thing. The microwave in my apartment is a multi function appliance. My apartment complex feels that I'm not entitled for them to provide me some type of alternative nor any type of compensation. But my apartment complex does feel that they are still entitled to receive for rent despite the fact this appliance in my apartment has not been functioning for going on nine months. To be honest ever since the day I moved into my apartment in April 2020 it has just been multiple upon multiple upon multiple problems. I mean some situation keep consistently re-occurring. It takes the maintenance people months upon months to even come see about the problem. There are several things appliances within my apartment that actually need to just be replaced. Like my dishwasher and oven along with my microwave. I am constantly putting in a request about my stove multiple times because it keeps leaking gas. When it comes to my dishwasher the place where you put the soap does not pop. So, I"ll need to restart it several times. The complex is using extremely extremely cheap parts to fix things. Which is not doing the trick and things keep breaking easily. My carpet should have been completely replaced before I moved in. Yes, I keep her in a multiple request about my carpet because my carpet was extremely damaged before I moved in and it's not getting any better. All I keep hearing from the many different apartment complex managers is that they refuse to replace the carpet and that I'm not entitled to the complex compensating me in anyway about this. But mind you the price of my rent keeps increasing twice a year.
  

  Business Response

  Date: 10/06/2022

  Business Response /* (1000, 5, 2022/08/29) */
  We have reviewed the work orders submitted and confirmed that the microwave was replaced with a new one. We apologize for the delays with the repairs but have experienced longer than normal wait times for parts and appliance deliveries. These delays have caused an unfortunate back log in our service department. We truly apologize for the inconvenience. We will follow up directly with the resident to discuss the other concerns and issues with the carpet in hopes of resolving this as quickly as possible.
  
  
  Consumer Response /* (3000, 7, 2022/09/01) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I do not accept this respond because. No one has provided me know type of apology. As they stayed it to you. And since I've been put in the request with my complaint with the Better Business Bureau I've had other maintenance issues which I have put in request for. What happened no one's actually ever fix the maintenance problems that I am experiencing but some how the maintenance request that I put in are being closed stating that the problem was worked and completed. Which is not accurate at all. The only thing that maintenance has done since I've put in my complaint with the Better Business Bureau is coming and put in a new microwave system. And I'm not seeing no type of reflection on my bill for all this inconvenience that me and my family been experiencing. And since my maintenance requests are being closed without actually having the problem fix. What do I have to do go back in and re-put in the same requests all over again. My bathroom sink is still leaking water. My oven is still not malfunctioning. And The carpet in my apartment is coming up everywhere as it's the day I moved into the apartment but it's getting worse.
  
  
  Business Response /* (4000, 9, 2022/09/07) */
  As previously stated, we are truly sorry for the maintenance delays and apologize for the inconvenience this has caused. We will have a community representative follow up directly with the resident, in hopes of discussing this in further detail and resolving all of the concerns. Thank you.
  
  
  Consumer Response /* (4200, 11, 2022/09/13) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  This is respond is not acceptable. Because if I'm putting in maintenance request. And they're getting closed out. When the problem is not being fixed. We maintenance actually never came to fix the problem. Or see about the problem. But the request has been closed. And I have to go back in and re-input the same request to have maintenance come and look see about how either issue needs to be fixed fixed properly or completely replaced if need be. That does not constitute as this company has stated " we are truly sorry for the delays and apologize for the inconvenience".

• Initial Complaint

  Date:08/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged a $250 holding fee that was supposed to be returned to me. The money was never returned and I've been attempting to contact the establishment since July 12th.
  

  Business Response

  Date: 09/08/2022

  Business Response /* (1000, 5, 2022/08/17) */
  This is a response to Complaint**********
  The applicant - *************'s refund was re-processed using the correct forwarding address that was verified with the past applicant via phone call with a team member on 8/10/2022. Check ***** was cut 8/16/2022.

• Initial Complaint

  Date:08/08/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/06/2021 I completed an application online for Parc Hill Senior Living/Concord Rents. I paid $170.00 for the application fee; however, in order for me to complete the application online they charged $350.00 for saving the unit. After seeing the property in person which is located next to a non 55 plus building, very busy, which is the contrary of what we wanted and also finding out they did not have units available and even if they had any, I had to wait until I was able to provide three paychecks, something that was not explained on the online application, I decided to cancel the application. I was told by The Parc Hill agent I was not getting the $350.00 back. The application does not provide that information, also, I did not get an apartment so they expect me to pay for something I cancelled.
  
  I disputed the charge with **************** on 11/18/2021. **************** advised there was an investigation and determined on my favor on 12/26/2021. Yesterday, August 7th, 2022, my boyfriend, *************** and I received letters from Concord Rents advising we owe $350.00 and they will send us to Collections or will report our debt to the Credit Bureaus. Concord Rents has business practices that should be ilegal. They are certainly deceiving and dishonest. We have perfect credit and cannot allow this inmoral company to ruin it because of their greediness and shady practices.
  
  I have enclosed a copy of the application, the dispute results and the two letters sent by Concord Rents. I did try to contact John Cintron, Senior Collector for Concord Rents at (866) 659-0115 which is the phone number located on the letter. I had to leave a voice mail.
  

  Business Response

  Date: 08/16/2022

  Business Response /* (1000, 6, 2022/08/10) */
  Ms. ********** started an online application on 11/6/21 to qualify for an apartment at ********* Senior Living. She met the pre-qualification and was then prompted to pay the required Holding Fee before continuing with the screening. ON the Payment Authorization that she filled out for the payment the terms and conditions of the Holding Fee are clearly provided: If the applicant cancels then the Holding Fee is forfeited. Ms. ********** continued with the application. During the beginning of the screening she was informed by our application team that her 4 most recent paystubs would need to be turned in to verify her income. She stated that she had just started a new job and wouldn't be able to have the required amount of pay stubs until the end of December. She was informed that her application would have to be on hold until she could turn them in. She contacted the office on 11/16/21 stating that she wanted to cancel, At that point the would've lead to the forfeiture of the Holding Fee. Ms. ********** decided to put a dispute on that payment. Our credit card processor answered the dispute on our behalf but her bank decided to refund her the money. The account was sent to our internal collection team to recoup the fee. She spoke to our collections department on 8/8 and was very curt with our representative over the phone. A call was made later where payment was made over the phone closing the account. We show no outstanding balance at this time.
  
  
  Consumer Response /* (2000, 8, 2022/08/10) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  I canceled the application because a unit was not assigned. The company has the practice of charging $350 to save a unit that they don't have available. The collection agent stated that are paid $350 to be on a call list. That was not stated to me either online or on the phone have I known that I have to pay $350 in addition to an application for a unit that is not available I will have never applied with Concord Rents. I paid the fee in order not to damage my credit;however, I feel it's a shady practice.

• Initial Complaint

  Date:08/06/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Jan. 2022 I filed an application with Senior Clyde Morris Apartments in Florida that were in the process of being constructed. I paid $90 for application and then was told to pay a $350 holding fee. In March 2022 I visited to check on status of appl. & was told by Zoe K******** that they would be completed in June. It is now August and I was informed by their office after calling several times and placed on hold for over 35 minutes to only be switched over to voicemail that the units would not be available till October or possibly December of 2022. In August 2022 I received an email that I need to submit bank statements, letter from past employer (retired) and Face Value of Life Insurance along with other documents which were already submitted back in Jan. 2022. I find this process of asking for documents repeatedly to be a tactic to be told that you have forfeited your application. In the application there is a clause that states that if they have no units available within 90 days, your holding fee is refundable. I feel that this is a scam to get elderly to pay a holding fee when in fact they do not have any available units. I am asking that they refund my $350 along with the $90 application as they are running a fraudulent business. I understand that there are many complaints with Concordrents. I just wish I had done more research. Why are they still allowed to continue running this business.
  

  Business Response

  Date: 09/15/2022

  Business Response /* (1000, 5, 2022/08/15) */
  We received an application for a future apartment rental from Ms. ******** in January 2022. The application was placed on hold until the move in date was closer. We contacted Ms. ******** on August 2nd, 2022 in order to finalize her application and assign her to an upcoming apartment. During her application review we requested several additional documents in order to confirm eligibility and reach an approval. Unfortunately, at this time we have still not received the requested documentation and have not been able to move forward with her application approval. We have an apartment available and are eager to assist her in finalizing the application. If Ms. ******** is still interested in leasing an apartment she should contact the leasing office as soon as possible. If she is no longer interested, we will cancel her application but at that time the holding deposit is nonrefundable. Please see the verbiage from Ms. ********'s application which outlines our cancellation policy. This is clearly shown above the signature line before the application is submitted. It's not our desire to cancel any application but if an applicant abandons the process or refuses to provide the documents required for an approval, this is considered a cancellation.
  
  ADDITIONALLY, UPON APPROVAL OF THIS APPLICATION, APPLICANT SHALL PAY ANY ADDITIONAL DEPOSIT AS AGREED TO BETWEEN THE PARTIES. UPON EXECUTION OF A LEASE AGREEMENT, THE HOLDING FEE PAID WILL BE APPLIED TO THE SECURITY DEPOSIT. IN THE EVENT APPLICANT'S APPLICATION IS DENIED, ONLY THE HOLDING FEE WILL BE REFUNDED BY MAIL IN ACCORDANCE WITH THE LAW. SHOULD THIS APPLICATION BE CANCELLED BY APPLICANT (BY NOTIFICATION OF THE DESIRE TO CANCEL, BY ABANDONMENT OF THE APPLICATION PROCESS OR BY PROVIDING FALSE, INCOMPLETE OR MISLEADING INFORMATION) ALL MONIES, INCLUDING ALL HOLDING FEES AND/OR DEPOSITS PAID UP TO $350.00 CAN BE RETAINED AS LIQUIDATED DAMAGES BY MANAGEMENT. ANY DEPOSIT BALANCE WILL BE REFUNDED BY MAIL TO THE APPLICANT AFTER DEDUCTING THE $350.00 LIQUIDATED DAMAGES.
  
  
  Consumer Response /* (3000, 7, 2022/08/16) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I do not accept their response as it has been over 3 months of the string along. The offering me other units that were not in my budget, and asking for documents that were already uploaded on portal, Not to mention the FACE VALUE of my life insurance.
  
  
  Business Response /* (4000, 9, 2022/08/23) */
  For application consistency we must adhered to the terms outlined in the signed application agreement. Which state:
  
  ADDITIONALLY, UPON APPROVAL OF THIS APPLICATION, APPLICANT SHALL PAY ANY ADDITIONAL DEPOSIT AS AGREED TO BETWEEN THE PARTIES. UPON EXECUTION OF A LEASE AGREEMENT, THE HOLDING FEE PAID WILL BE APPLIED TO THE SECURITY DEPOSIT. IN THE EVENT APPLICANT'S APPLICATION IS DENIED, ONLY THE HOLDING FEE WILL BE REFUNDED BY MAIL IN ACCORDANCE WITH THE LAW. SHOULD THIS APPLICATION BE CANCELLED BY APPLICANT (BY NOTIFICATION OF THE DESIRE TO CANCEL, BY ABANDONMENT OF THE APPLICATION PROCESS OR BY PROVIDING FALSE, INCOMPLETE OR MISLEADING INFORMATION) ALL MONIES, INCLUDING ALL HOLDING FEES AND/OR DEPOSITS PAID UP TO $350.00 CAN BE RETAINED AS LIQUIDATED DAMAGES BY MANAGEMENT. ANY DEPOSIT BALANCE WILL BE REFUNDED BY MAIL TO THE APPLICANT AFTER DEDUCTING THE $350.00 LIQUIDATED DAMAGES.

• Initial Complaint

  Date:08/03/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company took my whole deposit and also did not know certain things were messed up when I moved in from previous renters charged me $70 to clean a carpet that was not dirty not even that kind of carpet. Stayed the fan was dirty that was $125. Gave me back $94 of my deposit I stayed one week after my rent due to my apartment not ready charged me full month rent and was over paid from my rental assistance also towed my car and I had to pay $170 because the first team did not give me a sticker for my car. Apartment was molded and disgusting. Moved July 1st also charged me WiFi $89 and full rent after move out I want the over payment and my deposit back. Also left the lights on for days after move out that I had to pay. That Duke company could not turn off sooner. Also have pictures of how clean the apartment was kept. Also the kind of straw burban carpet.
  

  Business Response

  Date: 10/18/2022

  Business Response /* (1000, 5, 2022/08/19) */
  The resident was provided with a move-out instruction checklist which outlined all items that must be clean and return to its condition provided to them at move in. The resident was provided with a move out statement which outlined rent, damages and cleaning fees associated with the previous apartment home. Per your move-out statement "Your objections must be mailed within 15 days after receipt of same, otherwise, you will forfeit the amount claimed for damages." No such claim was made to Concord Management. Concord Management has reviewed all of the work orders entered by the resident via the resident portal and no reports of mildew was brought to management attention. Once the resident vacates and surrendered the apartment, Concord becomes the owner of the apartment home, residents are responsible to disconnect all utilities in a timely manner.
  
  
  Consumer Response /* (3000, 8, 2022/08/22) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I'm asking you to consider and look over the pictures and the emails I sent to the community from the beginning not guidelines. I have a life and a child to raise I don't have time to type up a letter and send it to you all. Your ignoring my request things in the apartment was damaged when I moved in. A simple email with documentation should work this is 2022. Informed retreat at Valencia that the floor was damaged near the laundry room maintenance said don't worry about it. Also that the counter was scratched I added the documents. I should not have to explain that due to you all getting a whole new team. I need to be refund for the floor that was already demanged and the the counter. And also does not state specific details of cleaning like cleaning a ceiling fan and cleaning that kind of nasty carpet which nothing was wrong with it you should clean carpet yourself with all residents that's nasty. I don't understand why you all never pay for your responsibilities and I also need my deposit and you all towing my car due to the first team not giving us stickers. In total that's about $800. If this can't be resolved that I file a small claim with the court.
  
  
  Business Response /* (4000, 12, 2022/09/07) */
  
  In regards to the move-out at Retrat at Valencia the resident was provided with a move-out instruction checklist which outlined all items that must be clean and return to its condition provided to them at move in. The resident was provided with a move out statement which outlined rent, damages and cleaning fees associated with the previous apartment home. Per your move-out statement "Your objections must be mailed within 15 days after receipt of same, otherwise, you will forfeit the amount claimed for damages." No such claim was made to Concord Management. Concord Management has reviewed all of the work orders entered by the resident via the resident portal and no reports of mildew was brought to management attention. Once the resident vacates and surrendered the apartment, Concord becomes the owner of the apartment home, residents are responsible to disconnect all utilities in a timely manner.

• Initial Complaint

  Date:07/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After paying 95 application fee then 350.00 only to be put on waiting list
  Offered a 2 bdrm available within 3 days. Applied for 1 bedroom. explained i lived in TN and could not possibly move that fast nor give my landlord 30 day notice. Very rude office personal. Ask for my 350. Back. Sent form to fill out which is not related to my case. Cant not wait 1 year for apartment ask for 350 back. This is such a rip off. Do not rent from them. Sad this is suppose to help people who cant afford high rents and to lose 350 dollars hurts.They should obviously care less and keep ripping people off
  

  Business Response

  Date: 09/19/2022

  Business Response /* (1000, 5, 2022/08/05) */
  An application was completed on 5/20/2022 for a 2-bedroom apartment, applicants choose the size of unit they are applying for at the time of application. On 5/24/2022 a waiting list addendum was sent to you by the leasing office. On 6/7/2022 an available unit was offered for immediate move in; however it was also offered if you are unable to move immediately you can remain on our waiting list. It was also explained that the $350 holding fee is non-refundable should you decide to cancel.
  
  The terms listed on the application when an applicant is applying, which was signed off on during the application process, states that if the applicant cancels all deposits and holding fees up to $350 will be forfeited. You were offered a unit, or to remain on the waiting list therefore your $350 holding fee is nonrefundable should you cancel. As a company we do pride ourselves in being transparent and we did provide this information to you during the application process, and also on the waiting list addendum to help prevent any misunderstandings.
  
  I apologize that your experience was negative, however we are unable to provide a refund at this time.
  
  
  Consumer Response /* (3000, 7, 2022/08/08) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I do not accept a company ripping off peoples hard earned money.especially since we are applying for a lower income apartment. I regret ever looking at your apartments website. I hope others will read this, as i have read other negative reviews and dont send you a dime.
  
  
  Business Response /* (4000, 11, 2022/08/31) */
  We stand by our initial response in that all protocols were followed.

• Initial Complaint

  Date:07/26/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was calling concord Rents collections when I finally got ahold of someone agent name john was very rude and disrespectful my entire family identity was stolen from me I explained the situation to the agent he rudely told the debt was in my name I was entitled to pay it which is incorrect I'm not personally liable for my information being stolen including my children.
  

  Business Response

  Date: 08/23/2022

  Business Response /* (1000, 5, 2022/07/29) */
  Ms. ***** contacted our office after she was informed that her current application for *************** Apartments was being stopped due to a balance owed showing up from another Concord community. John was trying to go over the information on hand with Ms. ***** when she started to say that she had no knowledge of this past application. John was stating how a photo ID was provided along with copies of birth certificates for the minor children listed as well as the phone number given and email address confirms as belonging to Ms. *****. At that point Ms. ***** became argumentative and was being aggressive over the phone. Copies of the documents from the application were forwarded to Ms. *****' email to examine. Until the past due debt on this account is satisfied then any future application would be denied.
  
  If Ms. ***** does want to dispute this account and state that this is identity theft then we would ask that she provides a police report stating that there is a current investigation ongoing for identity theft. We would also recommend that she fill out the proper forms located on the FTC website for identity theft claims.

• Initial Complaint

  Date:07/26/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm deaf .... I did called them and email them few times nobody want to answer my questions about rent situations and they decide to put tow paper on my car window due tag expired this morning even they ingore my calls and e-mails ... I need help to solve the problem wit my rent .... I paid rent on time then two weeks later I have to pay $512 for last minute I don't have job have to wait for my ssi on august 3 then I can pay in full balance that the reason why I try to contact them
  

  Business Response

  Date: 09/06/2022

  Business Response /* (1000, 8, 2022/08/11) */
  We strive to provide exceptional customer service in as timely a manner as is possible for both our residents and applicants/prospects.
  
  Our resident has expressed previously that it is usually easier to reach her through email. We have attempted to reach and address the residents concerns by both calling through the relay service and sending numerous emails.
  
  We initially contacted the resident regarding the account on 7/19/2022. To date we have scheduled four appointments for the resident in an effort to assist her and resolve the matter and any other items she may wish assistance with. The resident did not attend these confirmed appointments, nor notify us that she would not be attending. Each time we have reached back out to the resident and we will gladly do so again.

• Initial Complaint

  Date:07/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are having a few issues at this property that we would like addressed if possible. The elevator that's used daily by tenants to do normal everyday things like leave and come home,bring groceries and kids in etc,move in and out etc is non working and has been in such condition since July 13,2022 along with non working Fire alarms in the common areas and breeze ways of the building that families live in it's a major safety issue for us living here and the property has failed to even notify the tenants of the building of what's going on and when it will be expected to be fixed and back in condition for us to use as it is an advertised amenity of the community that us as tenants help pay for by living at this community. Some tenants in the building are disabled and to the ones non disabled over 9 flights of stairs is alot carrying small children,groceries, furniture etc and 8 days as of this complaint is a long time to have such an issue. Our safety as tenants should be priority #1,Thanks for any help that you can offer to help resolve this matter because emails and phones to the corporate office an management are being overlooked or flat out ignored regarding this matter,So yes they are aware of it and all we want to know as lease holders is how much longer because the issue is resolved?
  

  Business Response

  Date: 09/01/2022

  Business Response /* (1000, 5, 2022/08/06) */
  Hello, the elevators located at ********************* are inspected daily by the on-site team members, upon notification of any concerns with an inoperable elevator, a service ticket is placed immediately to the contracted 3rd party vendor for repair. Elevator repairs are considered emergencies and given high priority to restore as soon as possible. Our records indicate the elevator in bldg.** *******************, was reported inoperable on July 21, 2022. Contracted vendor-Alternate Elevator restored this elevator back to service on July 22, 2022. No other concerns for that elevator were reported thereafter. Due to unforeseen circumstances and inclement weather, on July **, 2022, lighting strike damaged the main fire panel. The Fire sprinkler system was working, notification of the concern was placed on every fire horn /pull station in each bldg. in the event of an emergency. Fire Watch inspections were immediately scheduled and preformed up until the panel was replaced. Fire Marshall was notified, no findings of concerns were reported.

• Initial Complaint

  Date:07/15/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So back in January 2022 we was given a eviction notice because the landlord needed his house for his daughter so we was hunting everywhere and happen to find this company called concord rents I did a application and was told I needed to put down money before they can explain anything to me so basically forced us to apply I was told that the wait time is 3-6 months starting March of 2022 then come to find out it's a 2 year waitlist now I can't wait 2 years since we are getting evicted so we called and told them that we want to cancel the application the lady told us that she will go ahead and cancel now we are getting harassed by tons of letters stating we owe them money if we don't pay they will send it to collections we are on a fixed income disability and to be harassed on a daily basis and pretty much threatened is blowing my mind we try to reach out to John c****** the senior collector he always has an attitude and doesn't want to hear my explanation as to why we had to cancel I have 5 disabled kids and for my money to be tied up and we are rushing to find a place I also have one lady that was kind and helping us state she did speak to us and explained everything while John said she said she never spoke to us she stated that was a lie I just want this to be resolved and no payment is due since I was basically lied to and I have emails and recording
  

  Business Response

  Date: 08/17/2022

  Business Response /* (1000, 5, 2022/07/18) */
  Mrs. ****** opened two applications for different communities at roughly the same time in March. She was informed of the wait list times of 3-5 months and was asked to sign a Wait List Addendum confirming that she would go on the wait list until June 10th for Oviedo Town Centre. At roughly the same time, she was informed from The Retreat at Valencia on 3/28 that a unit would become available around 6/8. A follow up email was sent to on 4/13. Retreat at Valencia received no contact back. Mrs. ****** then chose to place disputes on all transactions that she made for both sets of applications. I spoke directly with Mr. ****** who had called in on her behalf. I made it very clear to him what the situation is with both of these accounts. I did offer him an arrangement on both of these when we spoke on 7/15. He has not contacted me back.