Complaints

This profile includes complaints for Concord Rents's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Concord Rents has 90 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Concord Rents

  2605 Maitland Center Pkwy Ste A Maitland, FL 32751-4135

  
• 

  Central Landings At Town Center

  1465 Central Ave Palm Coast, FL 32164

  
• 

  Concord Management Limited

  1465 Central Ave. Palm Coast, FL 32164

  
• 

  Central Landings At Town Center

  1465 Central Ave. Palm Coast, FL 32164

  
• 

  Concord Rents

  90 Somerset Club Cir SE Cartersville, GA 30120-0000

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Alice F****, Assistant Community Director of Hammock Harbor Apartment Homes, accepted two applications for one apartment, but made us pay before telling us it was no longer available. I worked with her for 3 weeks for an apartment and called continuously. I called and left a message before the apartment was open to only receive an email to pay my deposit, which I did in the amount of $1700. She could not say I had the apartment before i paid to which I did in order to get an answer. Then she said someone else paid right before, knowing she had JUST asked me for payment. Shew wanted to to get credit to lease the apartment which move in is supposed to be tomorrow, 9/9/2022. Now I have no money for my deposit and no apartment. I am requesting my money, my application fees and that Alice F***** be terminated for illegal and false business practices.
  

  Business Response

  Date: 11/03/2022

  Business Response /* (1000, 5, 2022/09/23) */
  As a company, we strive to provide exceptional customer service to all of our clients. Concord RENTS and Hammock Harbor have been fully open in communication with our applicant. The complaint described was taken care of internally. The applicant was refunded the full deposit and the application fee.
  
  
  Consumer Response /* (3000, 7, 2022/09/27) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  This was NOT handled internally. I never received a check or my payment as the company cannot show a cashed check. Nor did they provide a reversal. No one ever called me and the problem as not fixed. They did not handle this internally. I still did not get payment not any phone calls. This is a lie.
  
  
  Business Response /* (4000, 13, 2022/10/18) */
  Concord RENTS and Hammock Harbor had to stop payment on the refund check, since there was a dispute made on the applicant's account. With this being said, the full amount of the refund is not due. The refund is being reprocess for the corrected amount and mailed to the applicant. Communication was made to the applicant when Hammock Harbor was made aware of the dispute.
  
  
  Consumer Response /* (4200, 15, 2022/10/19) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  No one contacted me regarding the dispute and only told me after I call numerous times until someone called me back. They lied and said it was overnighted, which it never was because they were able to see an error before I ever received it. I was old the week of October 7th that I would receive the new check and I have no received it. This complaint is over 2 months and I have not receive payment, nor an apologies or any regard towards this issue that is ongoing. I have NOT received my money nor was a check ever received when stated it was overnighted.

• Initial Complaint

  Date:09/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I jus moved in 2 weeks ago and received a termination of lease for violation of lease I was pulled over in another city and have not been convicted of any crime it clearly says in the lease that if u are convicted or it has to be on that property and they are trying to kick me our
  

  Business Response

  Date: 10/18/2022

  Business Response /* (1000, 5, 2022/09/07) */
  Paragraph # 21 of the signed lease agreement:
  21.PROHIBITED CONDUCT. You, your occupants or guests, or the guests of any occupants, may not engage in the following activities:
  behaving in a loud or obnoxious manner; disturbing or threatening the rights, comfort, health, safety, or convenience of others (including our agents and employees) in or near the apartment community;
  disrupting our business operations; manufacturing, delivering, possessing with intent to deliver, or otherwise possessing a controlled substance or drug paraphernalia;

• Initial Complaint

  Date:09/06/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm complaining about our rent increase was not supposed to take effect until 10/01/2022. But they raised it on 9/01/2022 we didn't sign the lease yet; the office worker Rico G****** at **** at Lady Lake, said it was an error and he would contact billing but as usual I was charged a late fee and ended up paying $273.12. Which was not our fault, when my wife contacted billing, she was told to contact the front office all they do is pass the buck back and forth no one takes any responsibility. They're so quick to charge you but never fix any problems when we report them to the office. The office workers are absolutely useless. They need to hire people that will do their job.
  

  Business Response

  Date: 10/14/2022

  Business Response /* (1000, 8, 2022/09/26) */
  Our resident, ************ paid for September rent in advance, in the month of August. Unfortunately, when September charges were added to his ledger, our automated system charged Mr. ****** his increased annual renewal rate a month early. Mr. ****** noticed that he still had a balance on his account on 9/5/22 at which time he made payment, however due to the billing error, the system deemed the 9/5/22 payment as late and charged him a $95 late fee. We have informed Mr. ****** that the late fee will be removed from his account, and that the extra amount he paid on 9/5/22 as result of the billing error, would result in a credit towards his October charges.
  
  
  Consumer Response /* (2000, 10, 2022/10/01) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  I appreciate the refund, but when they say they informed me about the refund no I've never heard from the office at all.

• Initial Complaint

  Date:09/04/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a resident of Village Park Senior Living, a concord community for seniors. I have been a very long time renter of concord communities, and transferred previously for 2 other communities before Village Park. Have always, always paid rent on time and never have given issues. While at Village Park I asked for a reasonable accommodation to be moved to an apartment that had more light since I am legally blind and losing my eye sight more each day. When I transferred into the 2nd unit I was in my family and I noticed that there were rips in the carpet that could run/rip further and also I did not want to be responsible if I ever were to move - so I complained to the office several times. The community director Barbara finally called out a professional and although he did see rips, he said there was no need to replace at that time. It is noted in my file in 11/2020. Years later Barbara was replaced by a unprofessional person named Dawn, when I told her about the carpet, she advised me that it was wear and tear and that I would be responsible for the replacement. During this time my husband was diagnosed with dementia and Parkinsons, so I did have to transfer to a community close to my daughter as she is our care taker now. I have been charged for the carpet through my deposit, and I have reached out to everyone at concord, with no resolution and no return call from anyone with power and need help to get this resolved.
  

  Business Response

  Date: 10/24/2022

  Business Response /* (1000, 5, 2022/09/07) */
  Thank you for your recent inquiry regarding the amount that was assessed to your deposit at the time of move out. Please know that the move out inspection was completed and compared against the move in inspection that you submitted when you transferred to this apartment. The carpet was not replaced in the apartment when you vacated and you were not charged for replacement costs. The carpets were cleaned and had some minor repairs completed. This resulted in a $150 charge for the entire apartment and this is in accordance with your lease contract. After a full review, the charges have been deemed accurate and no adjustments are due. We thank you in advance for your understanding, and wish you the best of luck in your new home.
  
  
  Consumer Response /* (3000, 7, 2022/09/19) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I notified concord regarding the issues in the carpet at move-in and kept complaining to the property manager Barbara about it - why wasn't repaired when I notified them? Why am I being charged for the repairs when it should have been charged to the previous resident. Why am i being charged for a carpet cleaning, when the carpet wasn't cleaned/repaired when i received the apartment? I want my full refund. I have rented with concord management for years and currently still live with you guys and this is how I am treated. What a horrible way to treat your residents.
  
  
  Business Response /* (4000, 9, 2022/09/26) */
  Please know that the move out inspection was completed and compared against the move in inspection that we received when you moved in. The carpet cleaning charges were found to be in accordance with the lease and no adjustments are due. We thank you in advance for your understanding, and wish you the best of luck in your new home.
  
  
  Consumer Response /* (4200, 11, 2022/10/04) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  You are not addressing the fact that I submitted a complaint to the office regarding the rips and tears that were in the carpet. Was the carpet replaced before I moved in after the last resident moved out? If so I would like for you to provide that proof.

• Initial Complaint

  Date:09/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm FED UP with ******* sound apts, aka Concorde rents!
  
  I have been a tenant for over a year and ever since March when a new property manager was hired I've had NOTHING but issues! March they were adding fees to my acct in error & refused to really look at issue until my mom requested ledger & found their error in 2 minutes! They NEVER owned up to it or apologized! Then I was approved for housing assistance due to being a single mom as I lost other father of my daughter. That process was a complete nightmare as ******* property manager was not too cooperative towards the end! Prior to my new lease with assistance I had a bundle package with tv, internet & washer/dryer that was incl in my monthly rent. I was NEVER told that when my new rent it would be additional cost ea month! So I cancelled bundle as I was paying fir additional internet cuz theirs sucked & wasn't secured. Fast forward to today my additional internet acct I had was cancelled due to ******* out a restriction on my apt to not be allowed any internet with spectrum due to cancelling my bundle with *******.... All this without any kind of notice! Now I'm w/o internet cuz no other company offers it in my complex! How is this fair?? I was wanting to continue to use the current provider & pay them directly and not have the crappy wifi package ******* had with ********! Oh and last week my water heater was checked due to no hot water & maint guys apparently crushed a gas line & left and fire dept had to be called due to gas leak as my apt & one above me was filled with gas fumes! I've emailed newports "property managers" & NO ONE bothered to respond! This complex is a sorry excuse for housing! They do not care for residents, only $$ going in their pockets! I've got numerous emails regarding every event to back up everything! Even called corporate office. Something needs to be done! Gas leak was serious safety issue! Careless maint guys!
  

  Business Response

  Date: 10/24/2022

  Business Response /* (1000, 8, 2022/09/23) */
  Concord Management has a bulk account which allows them to offer********* services, and residents are encouraged to contact the leasing office if interested in the optional technology package. Residents who elect to subscribe to these services also have the option to upgrade their service or add additional features by contacting********* directly. These add-ons are a separate agreement between the resident and*********, and the leasing office does not have any information regarding those added services.
  
  We have reached out to the fire department and are awaiting the report in order to complete our investigation of the incident that occurred on or about 8/29/2022.

• Initial Complaint

  Date:08/31/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for an Apartment at ****************in October of 2020 and had to pay $200 to hold an apartment upon the approval of my Application. There was no way to complete the application without paying the $200, so I paid it. I was approved and returned to get my move in date then I was told they gave the apartment to someone else and I would have to wait two more months to move into an apartment that was over $300 dollars more a month than the apartment I originally toured. I requested my $200 deposit back because I found an apartment that I could move into within the month and they refused to return my $200, I even went into the office to speak to the manager and request corporates number the employee told me to "google it". I had no other option so I disputed it with my bank and my bank returned my $200. Concord Rents reported it on my credit under CONCORD RENTS and ******** ****** *******. it is on my credit report multiple times and is negatively impacting my credit score. I never lived at their location and they also advised if I was denied or chose to live somewhere else my $200 would have been returned, It is not fair nor is it ethical for them to feel entitled to $200 from me when I never received a service from them. It is as if they are able to take $200 from people just from filling out an application, please help me resolve this injustice.

  Business Response

  Date: 11/09/2022

  Business Response /* (1000, 8, 2022/09/27) */
  The account was sent to *************** because of the disputed payment. We delete our credit reporting when we send an account to agency. We have deleted any reports on our end including ********.
  
  
  Consumer Response /* (3000, 10, 2022/09/28) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Although Concord Rents have deleted there credit report. Concord Rents sold the $200 "debt" to ************************ and they also reported it on my credit also I would like for Concord Rents to advise ************************ that the $200 is not owed and I would like it in writing so I can have it removed from my Credit Reports.
  
  
  Business Response /* (4000, 12, 2022/10/03) */
  The account was sent to *********************** to collect on the behalf of Concord Management. The account was sent to agency because Concord Management feels that the charges are valid and the balance is due.
  
  
  Consumer Response /* (4200, 14, 2022/10/04) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The $200 balance is not owed to concord Rents. The $200 was for a deposit to move in which I did not move into their apartments. I paid the application fee to have the application processed. The $200 is not owed to Concord rents. I was told I would receive my Deposit it back if I was denied or if I decided to move somewhere else. Concord Rents is attempting
  To get a $200 from me when I never lived at their apartment. This is unethical and illegal.

• Initial Complaint

  Date:08/31/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 4th, 2022 I was approved for **************** Apartments, then August 7th, 2022 I denied due to my screening saying I had a debt for The Quarters apartments. That debt was payed 2 years ago and I have a $0 balance as showed on my screening. So I am filing a dispute due to approval then denial of an apartment for a balance I no longer have, and If you could reconsider thank you.
  

  Business Response

  Date: 09/08/2022

  Business Response /* (1000, 5, 2022/09/06) */
  Ms. ****** reached out to our Applicant Disputes department and the screening vendor confirmed that the debt had been paid. The property reached out to Ms. ****** and the application has now been approved.
  
  
  Consumer Response /* (2000, 7, 2022/09/06) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Yes I am extremely satisfied. Thank you so much for your quick response time and understanding. I really needed this reconsideration for me and my family.

• Initial Complaint

  Date:08/30/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a water bill in the amount of $346.34 for one month which is 5 times more than what I usually pay; my monthly water bills are between $50.00 and $80.00. I contacted the City of Winter Springs City Hall and I was told that my address doesn't even show on their system, that my meter must be administrated by Moss Park and the Assistant Director knew this when she sent me off to call City Hall knowing that I was going to get nothing but the waste of my time, she was incredibly dismissive when I was trying to tell her that there must be an error on the bill and that an adjustment was needand even suggested I move out if I didn't like her careless attitude and administration. The increase in my bill amount was due to a water leak in the second toilet in my apartment; my 15 y/o son is the only one who uses it and he heard the noise but didn't know where was it coming from (he is a kid) so when I immediately turned the water off from the handle on bottom of toilet and immediately placed a maintenance request order and I set it up as "high priority" I placed it on July 3rd, and they didn't come to fix it until July 8th. On August 1st I paid a water bill of $132.32 (2X usual amount) and I paid it because I understood there was running water from the toilet and so I paid it but now I get a water bill for $346.34 and it is just absolutely ridiculous!! The maintenace crew comes in and out of these apartments once every 2 monthts doing "routine ckeck ups/inspections" so I do not understad how they missed it. I am not a plumber and neither is my son, I had to find out where the leak was myself! Last Thursday, I called Concord Mgm. office and they told me someone was going to contact me and that never happened so I called again today and they tell me that there is no record of me calling on Thurs so I am back to square one with no help at all. I have been a resident at Moss Park for 8 years with no complains of any type and I have never seen such poor administratio
  

  Business Response

  Date: 10/20/2022

  Business Response /* (1000, 5, 2022/09/01) */
  Contact Name and Title: Krista Lai - Sr. CD
  Contact Phone: ************
  Contact Email:****************************
  This is in response to BB Complaint *********
  
  The resident put in a work order Sunday 7/3/2022 for a leaking toilet and this issue was resolved 7/8. This is considered a reasonable time frame for maintenance issues to be resolved. Please also note the resident gives restrictions as to when the maintenance team can enter which can impact the timeliness of a work order to be resolved and this was noted on this work order. The resident is responsible as a renter to be aware of any issues with in the apartment home and then to report them. The water usage billed with September rent is from July, and it was noted her usage started to go up in June, indicating that sometime in June her toilet started leaking and it was not reported until 7/3/2022. A leaking/running toilet is the culprit of a high water bill and it was explained to the resident that she should start seeing a decrease in her bill next month. The resident is responsible for the water usage/sewer utilities and this has been discussed with the resident on several occasions. A payment plan to break up the water/ sewer in 2 payments was offered to the resident on 8/30/2022 with a response required by 9/2. If no response is received by 9/2 in regards to the payment plan, the full amount will be due and any late fees will apply if not paid by the 3rd as this is considered additional rent. Still pending response of from the resident as of 9/1/2022.
  
  
  Consumer Response /* (3000, 8, 2022/09/02) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  1.If the work order was completed in Jul/8 and the water you are billing me is from Jul/1 to Jul/31 then where is that $331.34 amount coming from? The toilet was fixed in the beginning of the month! 2. If you "noted" the increase in my previous water bill which was $132.32 for June/1 to June/30 and the month before was $69.59 for May/1- May/31 I would understand if I get another bill forabout $140.00 or even $180.00 but you are charging $331.34 for 1 month? 3. I need a legitimate document for my water bill reading but I can'teven get one because I called The City Hall and they said the meter for my address is administrated by Concord! How convenient! Nobody in Concord can give me an legitimate reading of my meter? 4. I don't ever have "restrictions" for maintenance, maintenance comes in and out of any apartment in this complex as they please to perform the "inspections" every 2 months or so and quite frankly I don't even know what is it that they inspect because if they did do some real inspection then they should have noticed that the toilet in my unit was leaking. What I ask for when I place is some basic manners such as "knock on door before enter" but that is not a restriction, is a request, I had an issue with a member from pest control some years ago where he didn't knock at all because he thought the apartment was empty and he just walked in, I didn't report him because he was genuinely embarrassed for his mistake and I didn't want to get him in trouble
  so since then if I know I may be at home (very rarely) then I ask for your maintenance workers to knock on door before entering. I work business hours M-F so it wouldn't even make sense to put a restriction if I am in need of maintenance specially since I am not at home. How come for my most recent work order placed on Aug 31 maintenance team was in my house within 2 hours of order was placed and yes I was home and yes I requested for him to knock on door and everything was done so fast and efficiently and he had no "restrictions" to come in then right? Could it be because of the carpet being at risk of getting wet due to a leaking AC and not a water leaking toilet that can result in an unnecessary high water bill for the tenant ? You see how double standard your response is about the "time frames to complete a work order and my restrictions" See attached pic of work order "no restrictions or a request" on order for toilet repair. 5. You have not discussed anything with me, you have not had the courtesy of giving me a phone call and your emails are nowhere near an answer to what I am asking for which is an explanation of where did you come up with such an outrageous bill to what your response is almost robotic: "It is your responsibility to report anything broken in your apartment and you have to pay that bill" that's all I get from you and because I am asking for something I have the right to get which is the breakdown of that water bill from July and I keep saying it is unfair for me to pay this bill just because you "say" I owe it now your Assistant Manager had the audacity to tell me that "if I don't like it then to move out" just like if I am just some piece of crap.I have been a resident of Moss Park for almost 9 years and yes ma'am I have had a running water toilet before (about twice) during my residency here and never have I had such an outrageous water bill. 6. You say it was my responsibility to report the broken toilet and I did just that and as a matter of fact I immediately also turned the water off from right under the toilet water access knob and I did this on July 3 right before I placed the order and my son was using my bathroom for those days until maintenance felt like coming to fix it on July 8th so I am still more confused about this charges. Please check if somehow all the broken sprinklers any excessive water waste in Moss Park has somehow affected my water bill because only a water flood could have caused that water bill for my apartment unit, it is only my son and I living here since my oldest kids moved out in February.
  7. If BBB needs any additional information from me to help solve this issue I will provide.
  8. I am so very sorry for not reporting Concord Management with BBB for charging for unavailable parking spaces during 6 months last year due to construction in the premises, in my case 2 parking spaces at $30.00 each monthly wich equals to $360. This was from February 2021 throughout August 2021 while we were all still suffering the devastating economic consequences of COVID-19 and in the midst of the variant of the virus; Concord Management was very wrong for doing this, nobody had access to their parking spaces because they were blocked and a lot of times we had to park outside of the premises and the charges for 6 months of parking space were totally unfair but nobody had the courage to stand against this injustice and that includes me and for that I am very sorry.
  
  
  Business Response /* (4000, 10, 2022/09/17) */
  This is in response to the rebuttal of BB Complaint *********
  
  In efforts to get his resolved, we would agree to a one time credit of $100 that will be applied to the account. This offer must be acknowledged and accepted no later than Friday 9/23/2022, by notifying the leasing office via email.
  
  
  Consumer Response /* (4200, 12, 2022/09/28) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I do not accept their response 1. This notice was sent on 09/21 and providing 2 days for reply 09/23 hooping I would miss deadline. 2. Concord Manageent is offering $100.00 vs an unfair over charge of $300.00 that they know it is their fault as their maintenance team fails to inspect apartments like they are supposed to when they schedule the "inspections" of appartments: an inspection shuld include air filters, plumbing, washer and dryers, any electical issues, fire alarms, clearance of emergy exits, fire hazzards, real pest control but instead they just maybe change the air filter and that's it. 3. One of the maintenance members came to check if there was another possible water leak and he changed the master bathroom toilet flapp that even without making any noise it was leaking water making impossible for me to detect that leak. 4. Concord is paying Moss Park Apartments managemaent and maintenance for nothing otherwise I would not be going throught this if they we doing their jobs correctly.5. Hire a real pest control company since you want to let just anybody bring roaches and bed bugs to Moss Park, thrying to hide it is not solving the issue, it really makes it worse. 6. Moss Park actual managemaent needs to do better controlling this zoo, I am tired of listening to neighbors arguing and phisically assaulting each ether and and even threatenig each other; it is just way out of hands in here' Police is called at least once a week. 7. Concord managemennt has no complaints over my behavior or my rent payments or anything so stop suggesting I move just because I speak agains your injustified charges and agaisnt your poor management of this property.

• Initial Complaint

  Date:08/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Heyy, Good Evening !! It has been a lil over month i have applied at Fountains At Lingo Cove . Unfortunately, i had no luck with being updated and proposed with an house based on my application. I am aware of the policies and would like to proceed with the action of being refunded the "350.00" "Holding Fee" That was charged to my card. This DOES NOT include the application initiative fee which was "90.00" per applicant and states as non-refundable. I will provide the Invoice Details Below!
  "Payment Confirmation Number : **********
  "Payment Made : 7/5/2022"
  "Payment Amount : $350.00"
  I have got no luck in receiving a proposal of a refund. Ive went to the office i applied at and once again been told to "email the representatives" or "call the leasing office" . I only want to meet an agreement. This is why i am here now! Their Representatives seems more responsive on here!
  

  Business Response

  Date: 11/02/2022

  Business Response /* (1000, 10, 2022/09/26) */
  Applicant applied on 07/05/2022. Application was requested to be cancelled and refund processed on 08/30/22.

• Initial Complaint

  Date:08/19/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I intended to move into one of their apartment complex locations in Daytona beach. They did not have the apartment ready in time. I began the process to collect my $1300 deposit at the end of September, as the apartment was not available. . Management failed to forward to corporate for the refund. I have spent months trying to collect. May 31 they issued a check . It was sent to wrong address. They finally received this back and forwarded to me. I deposited mobile to my chase account july 11. The bank said the check was fraud. On july 22 chase closed my accounts after 4 years due to this check . They did not cash the check . Concord rents then told me to try and deposit at my new bank. ***** ***** indicated if they tried to deposit it would send an alert and could have my account closed , as it was a new account. I then took the check to bank united where the check was drawn off of . They would not cash the check . It has been a two weeks since speaking to concord rents cafe and asked for a cashiers check as their credit rating is too low for banks to cash, and they just informed me that the check was cashed !!! I have not cashed this check and now they are making me go through another inquiry with accounts payable. I want this check sent asap as a cashiers check asap!
  

  Business Response

  Date: 09/15/2022

  Business Response /* (1000, 5, 2022/08/24) */
  Please know that the refund check that we issued shows that it successfully cleared from our account. The check was not disputed by Concord in any way and has not been returned by Ms. *******'s bank to Concord. This appears to be a dispute with the payee's banking institute and another issue with their account relationship. A check issued from our bank account would not result in a closure of anyone's bank account. If this was not cashed by the payee, we are required to submit a fraud dispute claim to have this reimbursed to us, so that we may reissue the payment. At this time we have not disputed as fraud, since the check and signatures appear to be cashed by the payee. If the payee is adamant this check caused an issue in their account, they need to provide a letter from their bank and we will gladly assist in resolving this matter.