Reviews

Review Details

• Review fromDevan O

  Date: 07/10/2025

  1 star
  Service has almost always been just fine, and the phones are good. Unapologetic glitch theft is astronomical. The last time they changed how the cards work (the ones you buy from places like *******), they only did it half way so I ended up paying twice just to get service renewal on two phones. Then, I tried to convert to the app and wallet system just to have the wallet dump 200 dollars without warning. **************** didn't help me recover all of that.**************** is disjointed and problematic. They're always friendly. They will promise you the world (sometimes literally) but almost never will they deliver. Overall, id say I've lost approximately *********************************************************************** the last 12 months. Even now I'm dealing with an issue where one of my phones went inactive and i paid to have it reactivated 2 hours ago. Been on online chat almost that whole time with no success. The only reason I haven't left yet is I have to purchase new phones to leave and haven't had a good chance to sit down and figure that out.

• Review fromWhat N

  Date: 07/04/2025

  1 star
  Total Scam! Minimal phone coverage and outrageous ***************** Robot answers and cancels my phone number when I wanted to get my account number to Port Out. ********************** is a ********************** SCAM!

• Review fromBrenda G

  Date: 06/26/2025

  1 star
  I keep getting calls from Total by Verizon. I keep trying to get my number my changed and do to the amount of calls that i am receiving I would like for the calls to stop. It would be an inconvenience for my number to be changed. I would like for the calls to stop.

• Review fromLara C

  Date: 06/18/2025

  1 star
  Total by Verizon does not care for their customers. We saved up our points so we could get a discount on a new phone but when we redeemed them, we redeemed for two codes that equaled an amount of $75. At checkout, I was only able to use one code. There was no indication that I couldn't use two codes at check out and when I called to solve this dilemma customer service wouldn't do anything about helping me use both codes or reimbursing me the points I couldn't use. They were not concerned and told me I had plenty of additional points that I didn't need those points. I tried to redeem them but the site was down on the due date and they expired. I called again to discuss the points that expired because their site was malfunctioning and no one assisted in helping me with redeeming the points I rightfully earned. I lost $75 in rewards because their customer service is not concerned with the satisfaction of their paying customers. Would not recommend their service.

• Review fromFred V

  Date: 05/06/2025

  1 star
  **************** on chat is abysmal. They'll "help" for a little while then just when it seems you're getting somewhere, the chat screen disappears. When you try again, you need to go over your problem again with someone else. Rinse and repeat. I transferred service to a new phone and I have data but no calling or texting. I removed the *** and restarted my phone dozens of times but still no change. Been doing this for three days now. About time for a new provider. Joke of a company, needs to hit with an anti-trust lawsuit or something.

• Review fromBrad S

  Date: 04/28/2025

  1 star
  Absolutely, positively the worst, most exasperating "customer service" one could imagine. I just spent over an hour with one of their online chat dolts trying to get my phone unlocked when it should have been automatically unlocked 2 months ago, according to the unlocking policy posted on their website. Whether it actually gets unlocked now is still an open question as I was told the unlocking would take another 2 days. I am NOT optimistic that it will actually get unlocked. These people are completely useless.

• Review fromMichelle P

  Date: 04/17/2025

  1 star
  I wanted to update my payment method and when I did they pulled the money from my old payment method that same day yet the bill wasnt due yet and when you call the customer service department they tell you it is because of the new payment method. *******. Sephfred was very rude and kept muting me and then talking over me. It is illegal to take someones money before the due date and charge their old card and not the new one ON THE DUE DATE. Its crazy. Then you have to wait 5 business days to get the refund. Wow total wireless. I have been a customer for over 8 yrs and ready to find another.

• Review fromStephen H

  Date: 03/18/2025

  1 star
  The operators lie lie lie. They lie about shipping times and dates, they lie about when I should receive my package, they lie about canceling an order, they lie about issuing a refund, and they created a cancelation department that doesn't actually exist.

• Review fromJustin C

  Date: 03/13/2025

  1 star
  This company scammed my girlfriend. She purchased an $80 card for 2 phone lines, and only received an activation code for 1 line. After roughly 6 full hours of communication with the official helpline, there is zero progress. No second code. And so she spent another 3 hours trying to get a refund, since she didn't get what she paid for. Now this company is hiding behind the third party argument for why they cannot refund the money spent. They even had us spend gas to go in to a target location, claiming that the issue could be resolved by us having a manager speak directly to their associates. Once we got there and called back in, we were told that is not an option at all. Clearly, this company has little to no regard for it's customers, and they take zero accountability for things they are legally liable for. If this company cannot operate under it's own guidelines, it should be shut down entirely. 0/10 would absolutely recommend you avoid this company at all costs. The manager at target, which we were directed to make contact with, told us that there is no excuse for this kind of issue, because the company could easily cancel the original subscription, and activate a new one, with both of the activation codes. This is absolutely unacceptable and honestly disgusting. A company that cannot uphold it's legal responsibilities should not be allowed to continue operations.

• Review fromSharon J

  Date: 03/12/2025

  1 star
  If there was a negative 10 I would pick it! I was with Total by Verizon for over 20 years, since they were Tracfone.....I recently changed professions needing to make hundred of calls a day, I paid for unlimited with an extra line for that purpose. 3 months in (today) that phone I use for calling got shut down, when it was all said and done (3 hours of being hung up on and argued with) the bottom line was........you cannot make excessive calling or app using......I asked how much excessive was........they would not give me specific amount, they just said they determine what excessive is and they determined mine was excessive. Even though I pay on autopay for unlimited talk, text and data. They said if they determine it again, my phone will be shut off forever, that I only get 1 warning. Beware of these companies that are ran by foreign entities, they are not American firendly.