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Business Profile

Credit Union

Space Coast Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

This profile includes complaints for Space Coast Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Space Coast Credit Union has 67 locations, listed below.

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    Customer Complaints Summary

    • 99 total complaints in the last 3 years.
    • 39 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/11/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please remove these inaccurate accounts from my credit report, it's not mine I'm not aware of these accounts, and this is Under USC 1681g, delete this within 15 days.

      SPACECOASTCU Account ********* Bal:$516.00

      Business Response

      Date: 09/13/2022

      Business Response /* (1000, 8, 2022/08/31) */
      SCCU always want to make sure that we take corrective action when needed to serve our membership better. Please let this response confirm that SCCU has thoroughly reviewed the facts of the matter presented, and we've taken the appropriate actions deemed necessary in response to this complaint.
      As mentioned in a previous duplicate complaint, we did communicate with the consumer on August 1, 2022, via letter as well as by phone on August 30, 2022. At this time there is no new information that SCCU is at liberty to disclose, due to confidentiality. SCCU would appreciate BBB's assistance with closing this case.

    • Initial Complaint

      Date:07/28/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Under 15 U.S Code 1605(a) If a Finance Charge was included which is the sum of all payments There Should be no late payments on this account. Please remove late payments and update this account to 100 percent accuracy.

      Business Response

      Date: 09/15/2022

      Business Response /* (1000, 8, 2022/08/24) */
      SCCU takes member feedback seriously and we welcome the opportunity to respond to the complaint submitted to the BBB on July 29, 2022. We have thoroughly reviewed the matter and SCCU's Consumer Loan Servicing Manager addressed it directly with the consumer on August 1, 2022, by way of mailed letter. The letter should have been received within five business days. In the interest of protecting the consumer's confidentiality, we are not able to provide any details regarding our communications; however, we encourage the consumer to contact us directly if further assistance is needed.
      We appreciate your bringing this issue to our attention.

    • Initial Complaint

      Date:07/26/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom it may concern,

      This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below.

      SPACECOASTCU ACCT #: ******** BAL. $516.00

      Under the Fair Credit Reporting Act, 15 U.S.C. § 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please don't respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

      Business Response

      Date: 09/08/2022

      Business Response /* (1000, 8, 2022/08/15) */
      SCCU takes member feedback seriously and we welcome the opportunity to respond to the complaint submitted to the BBB on June 27, 2022. We have thoroughly reviewed the matter and SCCU's Manager of Loan Servicing addressed it directly with the consumer on August 1, 2022, by way of a mailed letter, which should have been received within five business days. In the interest of protecting the consumer's confidentiality, we are not able to provide any details regarding our communications; however, we encourage the consumer to contact us directly if further assistance is needed.
      We appreciate your bringing this issue to our attention.

    • Initial Complaint

      Date:07/22/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i am not for this debt
      and i do not have the contract withSPCAE COAST CU plus they do not provide me with the origianl application liked i asked

      Business Response

      Date: 08/31/2022

      Business Response /* (1000, 5, 2022/08/01) */
      SCCU takes member feedback seriously and we welcome the opportunity to respond to the complaint submitted to the BBB on July 22, 2022. We have thoroughly reviewed the matter and SCCU's Manager of Consumer Loan Servicing addressed it directly with the consumer on July 28, 2022, by way of mailed letter. The letter should be received within the next 5 business days. In the interest of protecting the consumer's confidentiality, we are not able to provide any details regarding our communications; however, we encourage the consumer to contact us directly if further assistance is needed.
      We appreciate your bringing this issue to our attention.

    Space Coast Credit Union is NOT a BBB Accredited Business.

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