Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/26/23, I purchased an ** with an extended 3 year bumper to bumper warranty. From 8/26 to 9/1/23, we were preparing the ** for a road trip. On 9/4/23, the generator began to stall. By 9/5/23 the generator would not run. We notified our warranty company who referred us to ************* repair facility. They asked us to bring it to them on 9/6/23, and in route, all a/c on dashboard became inoperable. When ******* looked at it, they found the electronic motherboard burned. When ******* got into the generator, the found a shear pin broken and fuel leaking into the oil. ******* notified the warranty company Phoenix American of the situation and they were advised to have me authorize a complete tear of the generator and that they would send an inspector to their facility to look at it. In the mean while, between 9//6 and 10/9, when I called Phoenix American for updates, they would hand up on me or tell me to stop calling. When ******* called, Phoenix American would hang up on them too. So on 10/10/23, my wife and I called Phoenix American again, they stated the number for ******* was a non working number. So while I had Phoenix on my phone, my wife used her phone and ******* answered immediately as always, so we now new they were lying of the last six weeks as Phoenix is who gave me the number they were calling and it was the right number. So ***********, Phoenix, and my wife and I spent hours on the phone with Phoenix trying to come to a resolution. Phoenix refused to help me, instead arguing with ******* because they were being told by Phoenix to rebuild the generator with new pin and old worn parts that ******* explained would cause massive failure in matter of next few uses. So I have a warranty on a $60,000 bus and seems worthless because of a shady warranty company who will not communicate through email or fax from customers or repair facilities because they want no paper trails. That they admitted on 10/10/23. They work phone calls only. Help me !!!! Seems there are no ethical standards anymore.

  

  Business Response

  Date: 11/14/2023

  On November 8, 2023, Phoenix American reached out to the shop to approve the valves for the generator.  The repair facility stated it no longer would speak to us, that it wanted to go through the customer and now wanted additional parts that were never shown as failed.  Phoenix American is willing to proceed with the claim for the parts verified as failed.  It is now upon the repair facility, ***** RV Guy, to proceed with the claim.

  Customer Answer

  Date: 11/20/2023

   
  Complaint: 20830249
  
  I am rejecting this response because:
      Once Phoenix American ordered a tear down of the generator, the repair facility can not it good faith or conscience put the generator back together in a safe and ethical manner without the other parts they are requesting. Therefore,  since they, Phoenix American, ordered the tear down and complete dismantling of the generator, they need to cover what the shop says needs to be done in order to reassemble the generator to be able to function safely. At this time I have just peices and parts of a generator making my Rv unusable. ******* are unable to reassemble it because with just what Phoenix American will cover is not enough to reassemble it for it to function safely, that would then make it a safety and liability issue should Phoenix American not abide by the instructions of an Onan authorized dealer. 
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 12/01/2023

  As Phoenix American previously stated, it is awaiting the repair facility to call it back to proceed with the claim.  Phoenix American spoke with ****************** on November 9th to advise him of the claim update and to ask the shop to reach out to Phoenix American.  Phoenix American has even left a voicemail for the repair facility, to no avail.  Phoenix American is waiting for ************* to contact it so that the claim and approval can proceed.

  Customer Answer

  Date: 12/05/2023

   
  Complaint: 20830249
  
  I am rejecting this response because:
  I will again have *********** reach out, the issue is "But for Phoenix American ordering a COMPLETE teardown of the generator, ******* have submitted to them an entire invoice of what is required to safely rebuild it. Phoenix American refuses to do what an Onan Certified dealer is requesting, making my RV useless. 
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  O I took my Motorhome to the mechanic on 25 Sep for diagnosticstics for a "Check engine light.' It was determined that he Turbo Charger was bad. An adjuster looked at the engine and agreed with the mechanics determination. Three weeks later the warranty company is disputing part of the parts required for a proper repair. It's now three weeks. The motorhome is taking up space in the mechanic shop and I am deprived of use. I bought the extended warrenty in good faith and paid good money for it. The actions of the warranty *** are unacceptable. Phoenix American Warranty *** *** ****************************************************************.

  

  Business Response

  Date: 10/25/2023

  Please see the attached.

• Initial Complaint

  Date:10/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THE TRANSMISSION WILL NOT GO INTO REVERSE AND NOW THE VEHICLE WILL ONLY MOVE FORWARD ABOUT 15MPH. TRANSMISSION WAS JUST REPLACED WITH A SALVAGE TRANSMiSSION DUAL CLUTCH FROM LKQ CUSTOMER SUPPLIED PART.Advisory Notes:UPON INSPECTION TECH NOTED ***** FORK A & ***** FORK B CODES PRESENT. TECH TRIED TO PREFORM A RELEARN AGAIN, VEHICLE WOULD NOT ACCPET RELEARN, TECH NOTED INTERNAL ISSUE WITH TRANSMISSION DUE TO NO REVERSE. TECH NOTED *** RELEARN WOULD STOP, DURING THE ACTUATOR RESET/ADAPTS PORTION OF THE RELEARN. TECH ADVISED *** HAS TO ADJUST/RESET THE ADAPTS FOR THE TRANSMISSION, IF THERE IS A INTERNAL ISSUE WITH THE ***** FORKS OR ACTUATORS, TECH ADVISE RELEARN WILL NOT TAKE BECAUSE THE *** IS UNABLE TO SEE THE ACUTATORS OPERATING OR FUNCTING FOR THE RELEARN PROCESS.WARRANTY COMPANY IS REFUSING TO SEND ANOTHER UNIT OR SEND AN INSPECTOR OUT TO VERIFY ISSUES,WARRANTY COMPANY IS ADVISING THE CUSTOMER HAS TO TAKE UP ANY ******************** ISSUE WITH LKQ.LKQ IS DENYING ANY WARRANTY RESPONSIBLITY FOR THE TRANSMISSION, LKQ IS CLAIMING THE *** IS BAD. LKQ HAS NOT SENT A INSPECTOR OUT TO VERIFY ISSUES.LKQ IS ADVISING CUSTOMER THE ******************** PROCESS HAS TO GO THROUGH HIS EXTENDED WARRANTY COMPANY,THE EXTENDED WARRANTY COMPANY IS ADVISING CUSTOMER TO CONTACT LKQ FOR ANY ******************** ISSUES,CUSTOMER AND SERVICE MANAGER WERE TOLD CONFLICTING STATEMENTS ABOUT WHO IS RESPONSIBLE FOR THE WARRANTY. LKQ REFUSESES TO SEND A REPLACEMENT DUAL CLUTCH TRANSMISSION. AND THE CUSTOMERS EXTENDED WARRANTY REFUSES TO ASSIST THE CUSTOMER WITH THE DEFECTIVE PART THAT WAS SENT BY LKQ THOUGH THE EXTENDED WARRANTY COMPANY, CUSTOMER HAD NO CONTROL OVER WHAT PART THE WARRANTY COMPANY SUPPLIED OR THE SALVAGE PART CONDITION. IT IS A NATIONAL KNOWN ISSUE WITH THE **** DUAL CLUTCH TRANSMISION HAVING REPEAT FAILURE. WARRANTY COMPANY HAD TO CONDISDER THE ****** BY INSTALLING A USED TRANSMISSION THAT IS NOTORIOUS FOR HIGH FAILURE RATES.

  

  Business Response

  Date: 10/25/2023

  Please see the attached.

  Customer Answer

  Date: 10/25/2023

   
  Complaint: 20684507
  
  I am rejecting this response because:

  The supplier for the replacement transmission will not provide a warranty because Wynns company paid for the transmission and Aamco has been trying to get a hold of both companies and they are telling him that you need to contact the supplier, then you need to contact the warranty company, my issue is not being resolved due the warranty company. In order for the claim to be resolved the supplier has to be contacted but Wynns company has not helped in the process of doing that which they are supposed since they bought the failed transmission. 
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 10/25/2023

  ****** and the part supplier have been in contact with the repair facility, which has been confirmed by ******.  Any denial of additional failures would be due to non-covered parts as reported by the repair facility.  ****** was in constant contact with the shop prior to denial of the claim.

  Customer Answer

  Date: 10/25/2023

   
  Complaint: 20684507
  
  I am rejecting this response because:

  The transmission is the problem of the failed part. It is not due to the non-covered part reported from the repair facility 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:10/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle entered the shop originally on 7/10/23 needing a transmission. Phoenix is my warranty company that I have a contract with that they will provide me with quality and reliable equipment to maintain my vehicle in good running order. I just purchased my van 5/25/23 and Phoenix selected a transmission from LKQ that at that time it is my understanding that there was no transmission available and there was not one built yet available to supply to Performance for intall and was told that it should arrive in 2-3 weeks. It took 10 weeks for a transmission to arrive to Performance to be installed. I was approved for 5 days of rental car assistance to begin with and I believe after 5-6 weeks I was approved for 2 additional days. I have been spending $289 and up weekly for a rental car. The transmission that arrived after 10 weeks was installed and was told 9/22/23 "The new transmission has no first gear and is going directly in to limp mode." Another transmission was ordered to replace that one and arrived 9/29/23 to Performance and I was told by Performance on 10/5/23 "The transmission is in and installed but is having shifting concerns. The 1-2 shift is harsh and the 3-4 shift is slipping or flare shifting." I contacted Phoenix at that time to inquire how this is going to be resolved as I can not continue to pay for my car payment, insurance as well as the rental at $1200 a month and I was told that "they will continue to get transmissions from LKQ until they get it right"! I believe that is unacceptable and irresponsible! There has been a transmission available for installation at Performance the entire time my van has been in the shop and at this point I do not believe nor trust that LKQ can provide a quality, working unit and I believe that Phoenix should get a refund on that unit and provide the unit from Performance so I can get my vehicle repaired quickly and with confidence and I can move on from this fiasco! Additional rental help would be appreciated also!

  

  Business Response

  Date: 10/17/2023

  Please see the attached.

• Initial Complaint

  Date:10/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vehicle Warranty no honored - mailed in warranty reimbursement claim - received no response and they are not answering calls or continuously transfer to different departments

  

  Business Response

  Date: 10/06/2023

  ****** has no record of **************** ever remitting a claim for reimbursement.  ****** requests that he send any such request to ************************************ for review and adjudication.

• Initial Complaint

  Date:09/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a warranty on 5/6/22 when I purchased my 2012 ****** Murano. In Sept of 2022 the transmission needed repair. I returned to the dealership several times to work on the car. The last time i got stuck on the road and had to call roadside assistance. After several attempts to get the vehicle to a place to repair the car, it was towed on 7/26/23 to Meineke, *********************************************************. ******* called the claims **** on 7/27/23 at which time the warranty company stated they were sending someone out to inspect the car. Inspector came out within a week after that and for some reason denied the claim. I contacted the Supervisor at Phoenix American in the warranty **** and spoke to ******, she advised that they would come out to reinspect if needed, However, when ******* called for a reinspection Phoenix American said that there would be a charge. My complaint is that they should not have denied the claim, they should not charge for a re-inspection because the warranty covers the issue of the engine/transmission up to ******* miles or expiration in ****, and the vehicle has not reached ******* miles. My second complaint is that this is causing a hardship, I am unable to get to work, i have been unable to make payments on my vehicle since July 2023, so I called to do a voluntary turn in of the vehicle because the repair was never done. I notified ******* of the voluntary turn in of the vehicle. The result I am seeking is for Phoenix American to honor the claim to repair the vehicle or for Credit Acceptance, P.O. Box ******, *******, ******** 48255-1888 ************** or P.O. Box 513 **********, ** 48037-0513 **************, to cancel the loan on the vehicle and take the car back that is sitting at Meinike and remove from my credit report (current balance owed on vehicle is approx. $18,000 of 9/16/23). This is currently causing an issue with my credit, and I am unable to get another vehicle. Please understand that I have more information if needed.

  

  Business Response

  Date: 09/25/2023

  Please see the attached.

  Customer Answer

  Date: 09/29/2023

  The car continued to be driven because **************** at Toyz advsed me that the car was repaired and told me that I can pick it up and drive it. The car only has $151,000 mi the warranty covers up to ******* miles anything pertaining the engine I don't understand, meineke is saying the transmission cannot be broken down any further unless they open the drum with a torch. I cannot afford to pay to Meineke $4,000 (full repair) or $1,600 (to put back together) when you guys keep denying repairing what needs to be fixed.
  

  I traded in my Equinox vehicle to purchase a reliable car ******** with a warranty to help it stay running so that I can get to and from my place of employment and it failed to do so and now it is still there at Meineke with the finance company denying to recover the repairs and to even pick it up from *******, leaving a balance over my head in the amount of $23,000, for which I am unable to purchase another vehicle and it is affecting my credit. I have been unable to utilize the vehicle at its fullest due to the ongoing issue.

  My request is for someone to fix the car so I can continue making car payments or to waive/cancel/take off the payments remaining due to your failure to cover the warranty to fix it and/or repair the vehicle. I still have not received information as to what the warrant is going to cover. As of today, I don't even know if ******* still has the vehicle or not, however, they are still asking for car payments. Please honor the warrant to repair the vehicle or please help me with cancelling the car loan so that I can purchase a reliable vehicle.

  Thank you.
  

  Customer Answer

  Date: 12/13/2023

   
  Complaint: 20614742
  
  I am rejecting this response because:

  The car continued to be driven because **************** at Toyz advsed me that the car was repaired and told me that I can pick it up and drive it. The car only has $151,000 mi the warranty covers up to ******* miles anything pertaining the engine I don't understand, meineke is saying the transmission cannot be broken down any further unless they open the drum with a torch. I cannot afford to pay to Meineke $4,000 (full repair) or $1,600 (to put back together) when you guys keep denying repairing what needs to be fixed.
  

  I traded in my Equinox vehicle to purchase a reliable car ******** with a warranty to help it stay running so that I can get to and from my place of employment and it failed to do so and now it is still there at Meineke with the finance company denying to recover the repairs and to even pick it up from *******, leaving a balance over my head in the amount of $23,000, for which I am unable to purchase another vehicle and it is affecting my credit. I have been unable to utilize the vehicle at its fullest due to the ongoing issue.

  My request is for someone to fix the car so I can continue making car payments or to waive/cancel/take off the payments remaining due to your failure to cover the warranty to fix it and/or repair the vehicle. I still have not received information as to what the warrant is going to cover. As of today, I don't even know if ******* still has the vehicle or not, however, they are still asking for car payments. Please honor the warrant to repair the vehicle or please help me with cancelling the car loan so that I can purchase a reliable vehicle.

  Thank you.

  
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 12/26/2023

  As was previously stated, the claim was denied because the only failure demonstrated was an overheat failure to the front drum with no cause of failure.  ****** cannot approve damage caused by overheating as per the terms of the Contract.  There have been no further changes in the claim since the previous correspondence, therefore, ****** denial must stand as previously confirmed.

  Customer Answer

  Date: 12/27/2023

  The car has been auction off since October they have sent me a letter of a settlement for $2,500 due by January of ****. Or if not paid by then of a payment to credit acceptance for $12,000 without going on my record and even to be able to get a new car from them. So at this present time I'm not able to pay either way so what would I do moving forward from here unless they come back with another settlement.

  Customer Answer

  Date: 12/27/2023

  The car has been sent to the tow truck people from meineke and where the tow truck company took it from meineke has sold it in October then a letter came of a settlement of $2,500 Due by January ****. Are of a payment of $12,000 to credit acceptance with nothing on my credit and able to get another car from credit acceptance I'm not able to pay this at this time I would like for them to lower the settlement or give me a little longer to pay the offer that they have made.

  Customer Answer

  Date: 12/29/2023

   
  Complaint: 20614742
  
  I am rejecting this response because: The car has been sent to the tow truck people from meineke and where the tow truck company took it from meineke has sold it in October then a letter came of a settlement of $2,500 Due by January ****. Are of a payment of $12,000 to credit acceptance with nothing on my credit and able to get another car from credit acceptance I'm not able to pay this at this time I would like for them to lower the settlement or give me a little longer to pay the offer that they have made.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:09/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my vehicle and was sold a warranty at the same time. My vehicle broke down after only 10k miles into a ****** MI warranty. It has been sitting for 3 months, the warranty company, ********** extended care warranty, has been awful. Not answering the phone. Losing information and pictures of the damaged parts that needed to be replaced. The damaged parts are supposed to covered under the contract. ********** has been extremely unprofessional and have been stalling since day one of the claims process. My car is still sitting at the shop waiting for them to respond.

  

  Business Response

  Date: 09/19/2023

  ****** approved Mr. ******** complaint on August 17, 2023 and remitted payment for the completed repairs on August 18, 2023.  Thusly, ****** consider the matter closed as ****** has fulfilled its obligations under the Contract.

• Initial Complaint

  Date:08/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brought car in June drove fine for month then blew a head gasket. Took car to repair shop and was told it would be covered under my vsc. They were told they needed to break down the engine to get a look at the problem and when they did found out the engine needed to be replaced and the inspector came and looked at it and said yes. Months go by of them bullshitting us and then they said they needed to send another inspector out and week later I get told that they will not cover it because they will not cover it if because the symptoms of the head gasket which caused warping.

  

  Business Response

  Date: 09/08/2023

  Please see the attached.

• Initial Complaint

  Date:08/18/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my car leasing agent file for *** insurance after my car was deemed a total loss. I was told by my car leasing agent that after almost 2 months from the loss date, that my *** claim was denied bc I bought back the car from the car insurance company. Today, I receive a letter thatI was denied bc the payout is equal or greater than the outstanding balance. That makes no sense at all. *** is there to cover the remaining balance! People also buy back vehicles all the time. This company has many bad reviews and I wish I would have known about them ahead of time. I want my claim rechecked and something done about it. Because I can not use the *** claim again, even though it was denied. Ive never had any troubles with *** claims on vehicles from the past.

  

  Business Response

  Date: 09/08/2023

  Please see the attached.

• Initial Complaint

  Date:07/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase a vehicle from starmount motor *** on 1/14/2023 was a 2011 chevrolet silverado **** lt with ******* the car was finance through acceptance credit and warranty through ****. The vehicle has proble after problem s***e purchase. on 1/18/2023 car had to be ****** in to ********* for an oilchange and was advised vehicle needed brake fluid change, coolant flush, and belt pully and tensior change. on 1/19/23 i replace belt,pully, and tensior and TPMS RESET TIRE REPLACE/REPAIR/ROTAT becasue car tire lights was on s***e purchase lights did not go off after repairs. On 3/3/2023 went in for oil change and was told vehicle needed cv axle left and right replace. on 3/8/2023 car was in shop for repiars to air condition. evcuate and recharge was done, ambient sensor change. on 3/24/23 ac still was not working brought back in for repairs and alternator and radiator, was replace with belt pully and tensior . on 4/2/23 compressor was replace. Then on 7/7/2023 took the car in for repairs ar ammco and was told transmission was no good and they could tell the one on the vehicle had repairs previously done that failed. warranty has only covered a few of the lemon vehicle repiars the rest i have paid out of pockets have receipts for proof. a transmission is goign to cost **** and **** for repairs on a vehile i have had for less then 6 months. so i ***** owe original amount on a vehicle that is not drivable due to a ton of repairs needed and transmission out. i have tried to work with the warranty company with no avail i have reach out to the finace company no help and i have reach out to dealership with no help. im left with a lemon car newly finance with ton of problems

  

  Business Response

  Date: 09/20/2023

  Please see the attached.

  

  Business Response

  Date: 09/21/2023

  See the Attached.

  Customer Answer

  Date: 09/21/2023

   
  Complaint: 20390732
  
  I am rejecting this response because:

  car was sold to me a lemon and need repairs from day that is was brought. Need receive refund for repairs made out of pocket. And car is financing and unable to drive. I have reach out to dealership and financing with no help and the attorney general and nc department of transportation.and repair invoice has been attached
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 09/22/2023

  We regret ********************** frustration, however, as was previously stated, ****** cannot approve any additional amounts under the Contract.  ****** paid the first claims filed and ********************** third claim came after the expiration of the Contract.  ********** can only approve claims within the term of the Contract.