Reviews

This profile includes reviews for Royal Caribbean Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Royal Caribbean Group

  1050 Caribbean Way Miami, FL 33132-2028

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  Royal Caribbean Group

  1080 Port Blvd Miami, FL 33132

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  Royal Caribbean

  815 Channelside Dr Tampa, FL 33602-4200

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  Royal Caribbean Group

  14700 Caribbean Way Miramar, FL 33027-4161

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  Royal Caribbean International

  4729 S Palisade St Wichita, KS 67217-4925

Review Details

• Review fromLavielle S

  Date: 10/22/2024

  2 stars
  I'm giving it 2 stars only due to the fabulous staff I've encountered - special shout out to Yodhish ********* and ************** (dining staff) for making my nightmare less miserable. This was my first cruise and my room was HORRIBLE. I understand its a cruise and there could be some sound due to waves but this sound was SO LOUD. No one in my room was able to sleep. When bunk bed was down, it made a knocking noise that sounded like someone was pounding on the door every other second. I asked the front desk to change rooms and they gave us a 2 people room for 3 people so we couldn't change our rooms. So she told us that we can get a second room for $200 dollars which is ridiculous because this whole situation was not our fault. While complaining, the front desk staff told me "you get what you paid for". I understand I paid for a s***** room but I should be getting the same experience as other people that paid the same price for the same s***** room. We ended up paying the $200 and getting the second room but this experience was horrible. Watch what you buy. or else, you'll get what you "paid for".

• Review fromRichard B

  Date: 10/22/2024

  1 star
  If you are sailing with them and paying them they do what they can. We booked a future cruise April 2024 to sail with them again for our 8th cruise with them and decided to bring our kids and grandkids in April 2025. Extenuating circumstances led us to cancel October 2024 (6 months before cruise plenty of time) which we explained to them about. We asked for future cruise credit because not sure exact date we could reschedule. They would not budge and just said we lost our deposit. Being a loyal customer and sailing with them over a half dozen times goes to show your money is all they want and not customer satisfaction.

• Review fromJack B

  Date: 10/21/2024

  1 star
  There are several business practices of Royal Caribbean which have left me wondering if I have sailed my first and last cruise with the company. I had experience with Carnival cruises and spoke very highly of this type of vacation to my family. All together, we spent over $8,000 dollars on this vacation just to Royal Caribbean alone. The first problem came when my in-laws booked a ocean balcony over the phone and received an interior balcony. They were then charged extra to fix this. An inconvenience, but not the end of the world. We were notified the night before of major changes to our itinerary, leaving us in a precarious position. This last minute change was either made intentionally to limit cancellations or coincidentally because of the nature of the storm. We are fairly upset at the likelihood of the first of those two possibilities. When this was discussed with customer service, I was told we had to ability to cancel before the trip and did not. That was not made apparent in the email we received, also something I assume was intentional. **************** was not concerned with the possibility of losing a customer in the future because of our negative experience.I researched cruises and the itinerary we paid for compared to the itinerary we received was not comparable in terms of cost. I highlight two cruises, one of which with four stops, but roughly $300 dollars less per person. Compared to our cruise, which only had three stops (one of which was rained out. The other, ********, was not a safe city or enjoyable port) and was over $3,800 dollars for us to sail, not including my in-laws. For a balcony on the aforementioned ship, I assume it would be $1000 dollars less. On top of that, the other cruise has a fourth additional stop, which we did not have after the updated itinerary. To see a cruise (on a different but well reviewed ship) for $250 less per person and with one additional stop, is very disheartening.

• Review fromBeau B

  Date: 10/16/2024

  1 star
  Royal Caribbean literally stole almost $1,000 from us during an Alaska cruise. We had several visits to the spa; two acupuncture, two massages, two facials, and my wife got a manicure. After which, they decided to charge us for services that we did not get. We thought we got it resolved with customer service on the **********************, only to find out (once back home) that customer service apparently just gave us lip service and didnt correct anything. I remember saying to my wife thank god we took care of it here. It would probably be impossible back on shore. In fact, it did prove impossible once we got back. As for the cruise itself, it was okay. If you have a pallet, the free food was only good enough for survival. You have to pay more for decent food in the restaurants so long as you can actually get a reservation. The on ship entertainment was what I expected; meh. The staff themselves were all excellent. Super friendly and overall delightful. I almost gave 2 stars because of them but they work for a company that literally steals from their customers.

• Review fromAbigail A

  Date: 10/09/2024

  1 star
  Worst cruise line ever!!! I would never sail with royal caribbean again. I booked a 7 day cruise with symphony of the sea. It was supposed to go to *******, ************** and perfect day at ******** (3 ports). They decided to change the itinerary the night before departure due to hurricane ****** which is totally understandable. Instead of docking at 3 ports they decided to dock at 2 ports instead. *********** ** and ****** *****. When I called to see how they were going to compensate us for taking a port away they told me I could get a full refund back or just go on the cruise. I would've loved to take the full refund but I flew from ******* to ****** with my family and I was 30 minutes from the port when I was finally able to get someone on the phone. We cruised for 3 days straight just to get to **** **** we got back on the ship after spending the day in **** the captain gets on the ******** to tell us that we're not stopping in ***** anymore, we're going straight back to **. Which means another 3 days on the ship. I'm highly upset, because I paid for a 7 day cruise to stop at 3 different ports only to be on a 7 day cruise that stopped at 1 port. They gave us a letter stating that they're only gonna reimburse everyone for 1 day. What about the other port that got taken away from us. I feel like I got robbed!!! I paid almost $6,000 for my family and I to cruise only to be stuck on the ship for 6 days straight. I don't recommend this cruise line. Corporate is very inconsiderate of our money and time!!!!!

• Review fromDanielle C

  Date: 10/01/2024

  1 star
  This was a horrible experience I flew to flordia they denied my documents to board! I bought this service for vacation and did not even have vacation! The cruise was 1642 and after travel and hotel expenses I was out 3500 and did not even have a vacation! I will never purchase a cruise through Royal Caribbean ever again! Customer service was horrible! Never again! I will go through carnival next time!!! Horrible EXPERIENCE!!!

• Review fromkarla a

  Date: 09/26/2024

  5 stars
  Hello, I want to talk about the nightmare I experienced on September 6. I was going on a cruise through ****** with my family. I was eagerly waiting for the day the cruise left to arrive. We are from *********, ******, and we flew to *******, **********. to take the cruise we arrived at the port we left our bags and we did not go to line up where they check your documentation and when it was our turn we were surprised when they asked us for a ************* that we were not at all aware that they were asking for it when the saleswoman Royal Caribbean sold me the cruise, not once did they mention this requirement, obviously they did not let me get on the ship without this document, I called the phone several times but the people who answer only serve to sell, not to solve problems, I I stressed that they did not tell me that I had this **** because if I had known, I would have processed it or, failing that, I would have bought the cruise to another destination, but they didn't even give me the opportunity to decide, they just omitted this information and now they don't want to take responsibility. That their sellers don't tell you what documents they handle for each trip. I'm surprised that being such a large company, they steal our money in the lowest way possible. I'm fighting for my refund or a change of date for my trip and I'm fighting for it. The only thing they do is ignore you, they are thieves.

• Review fromCarroll F

  Date: 09/12/2024

  1 star
  Ship:Explorer of the Seas Destination:Mediterranean 31 Aug 2024 I traveled halfway around the world to see Santorini, a dream that turned into a nightmare of stress and abandonment. I boarded the tour bus at 2:00 p.m. for a 4-hour tour. At our first stop, the guide pointed us towards a hill and told us to hike it on our own. That’s when things started to go wrong. While making my way back down, I took a wrong turn and got lost. Although I was only a few minutes late, my panic grew as I desperately tried to find my way back, only to discover that the bus had left without me. Stranded in a foreign country, unable to speak the language and knowing no one, I felt overwhelmed and frightened. A compassionate driver from another bus company reached out to Royal Caribbean on my behalf, but their response was shockingly indifferent. They instructed him to let me handle it myself and suggested I take a taxi back to the ship—without offering any assistance or showing any concern for my safety. Filled with anxiety and unsure of where to go, I ran along the road, asking strangers for help. Eventually, I pieced together a route using taxis and buses. By the time I reached the ship, I was physically and emotionally exhausted, having missed out on the Santorini experience I had looked forward to for so long. The next day, a fellow guest asked about my Santorini visit. I shared my ordeal, only to learn that the tour guide had spread false information, claiming I was fine and that alternate arrangements had been made—none of which was true. Feeling hurt and dismissed, I went to guest services in tears, hoping someone would at least acknowledge what had happened. I asked why they couldn’t have arranged for me to join another bus, especially since there were empty seats available. Their response was as cold as ever: “We just couldn’t accommodate you.” It became clear that, once they had my money, they no longer cared about my well-being.
  

• Review fromAmanda U

  Date: 09/10/2024

  1 star
  I booked a cruise with a guaranteed balcony view....in the picture it shows the ocean. They send me an email saying it's a neighborhood view...no ocean view. I call to ask them to correct it because that's false advertisement. They refused and said I would have to pay more for the ocean view. I asked them to refund my money and was told I would be penalized for it.

• Review fromSandra J

  Date: 08/30/2024

  1 star
  I cruised aboard Explorer of the Seas, which sailed from August 10th to August 17th, 2024. We booked a Deluxe Stateroom with a Balcony, anticipating a comfortable and luxurious experience. However, from the moment we arrived, it was clear that the accommodations were far from what was described during the purchase. The issues included:1. Guest Stateroom: The veranda was filthy upon arrival, and each night, debris from the top deck would wash down onto our balcony, leaving it covered in trash. Despite multiple complaints, this was never cleaned. The veranda door was rusted and often got stuck, and the lounge chairs on the balcony were damaged and never replaced, despite our repeated requests. Additionally, the refrigerator in the room was broken and filled with mold, making it unusable.2. Managements Response: When we initially raised these concerns, ship management refused to adequately address the situation, even suggesting solutions that would have posed a fire hazard in our stateroom. To our shock and dismay, when we sought assistance from the front desk, we were met with hostility by the front desk manager, ******. Rather than providing help, she weaponized her position by threatening to call the police on ********************* one of our party members. As Black women, we are all too familiar with the racial undertones of such threats, and it was clear that racism played a role in how we were treated during this interaction.We paid a premium for a Deluxe Stateroom, expecting a certain level of service and comfort that was not provided. Instead, we were met with substandard accommodations and disrespectful treatment. My sister and I caught COVID on the ship. i attempted to see the doctor instead of treating me with urgency I was told I would have to pay 200 up front for a consult even though we paid for medical insurance. and the one star is being extremely generous. the dinning room attendant and staff deserves better employers