We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Digital Marketing

Excel
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 33 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/14/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Excel Impact is issuing spam emails to my address. The emails to market insurance products. The emails are unsolicited and offensive to me. When calling their customer complaints number, nobody actually answers the phone.

    Business Response

    Date: 12/15/2022

    Dear *************************,

    We have received your request via BBB. Thank you for bringing this matter to our attention. We have taken prompt action based on your request and have sent out a DNC to all of our partners as of 12/15/2022.

    Our company works with 3rd parties who utilize their own internal email lists for advertising our offer. We do not allow any of these partners to spam or send emails where they do not have permission. In cases where we find violations of this policy we take action promptly. We are constantly working on improving our internal processes to ensure that these partners are being monitored and are sending compliant emails to people who want them.

    If you have any additional questions, please feel free to email us at ************************************* . 

  • Initial Complaint

    Date:11/20/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Excel is Insurance spammer, no way to opt out once they have your contact info.

    Business Response

    Date: 11/23/2022

    Dear *****************************,

    We have received your request via BBB. Thank you for bringing this matter to our attention. We have taken prompt action based on your request and have sent out a DNC to all of our partners.

    Our company works with 3rd parties who utilize their own internal email lists for advertising our offer. We do not allow any of these partners to spam or send emails where they do not have permission. In cases where we find violations of this policy we take action promptly. We are constantly working on improving our internal processes to ensure that these partners are being monitored and are sending compliant emails to people who want them.

    If you have any additional questions, please feel free to email us at ************************************* . 

  • Initial Complaint

    Date:07/14/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I believe this company is selling information unethically. I signed up for a quote and have since asked to be removed from their call list twice to no avail. I unsubscribed from their e-mail list as well. I cannot connect to an actual agent or representative to discuss this issue, they just hang up on me every time. I have received over 100 spam calls in the last three days despite my attempts to block calls and contact this company. Please help me and others who might be harassed by this company and possibly scammed.

    Business Response

    Date: 07/15/2022

    Dear *****************************,

    We have received your complaint via the Better Business Bureau. Thank you for bringing this matter to our attention. We have taken action based on your request and have sent out a DNC to all of our partners. 

    When a consumer fills out our form, we connect them with a 3rd party insurance agency that can help them find an insurance plan. These 3rd party agencies each have their own internal policies for handling consumer contact, but our goal is for all consumers to have a satisfactory experience when they come to our sites. We are constantly working on improving our internal processes to ensure that our partners are treating customers with dignity and respect. In cases where we find violations of this policy, we take action promptly.
    If you have any additional questions, please feel free to email us at ***************************************

Excel is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.