Complaints
This profile includes complaints for Assurant, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 3,683 total complaints in the last 3 years.
- 1,192 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/29/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a claim with them for Xfinity claim number is ********, I took my phone to the authorized repair facility which repaired my screen however during this process they damaged my cameras software or mechanics i took it back in and they confirmed there is no cracks etc however they stated they could not fix it and there is nothing they can do, I then called Assurant and had to ask for a supervisor because their solution is to make me pay $****** for a replacement to be sent the supervisor then sent me to xfinity whom I spoke with and they can't send out a replacement because my phone is not in warranty, I then call Assurant back and same thing ask for a supervisor who again refuses to do anything, ask for his supervisor and so far nothing so now I file this, it is absolutely unacceptable to suggest a customer have to pay a deductible for damage they did not cause and that this companys authorized repair facility caused, I am not paying for something I did not do nor cause I have photos from after the claim was filed showing my camera working perfectly fine and now not
Business Response
Date: 07/11/2025
July 11,
2025
Better
Business Bureau, Inc.
Southeast
Florida and the Caribbean
4411
Beacon Circle, Suite 4
West
Palm Beach, FL 33407
The business
responded to this complaint but has asked that its response not be published.Customer Answer
Date: 07/11/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ******Initial Complaint
Date:06/24/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a current warranty for a samsung side by side refrigerator thru assurant inc. I have filed a claim on May 14th 2025 to repair a ice maker and magnet for door under my warranty contract. I paid a deductible also paying my normal service contract. They provided me a service company by the name of *****. ***** has given a run around stating that parts are back ordered. I have received parts as of 2 weeks ago to date and ***** will not schedule appointment cause there systems states no parts have been received. I have made multiple attempts to get a service and nothing. They have failed me in every aspect possible. I have called multiple times and just get a run around. I have parts sitting in my home and still no ice machine for approx 29 days.Business Response
Date: 06/27/2025
June 27, 2025
Better Business Bureau, Inc.
Southeast Florida and the
Caribbean
4411 Beacon Circle, Suite 4
West Palm Beach, FL 33407
The business responded to this complaint but has asked
that its response not be published.Customer Answer
Date: 06/27/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *********Initial Complaint
Date:06/24/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'm a Chase Sapphire Reserve Customer. As part of their benefit package, they offer a travel insurance coverage (up to $******). I had to cancel my trip due to a medical condition (I've provided them with the doctor's note and all requested documentations). I've submitted my claim on May 26, 2025 - Claim# ********. The last document was uploaded on June 3, 2025.
I didn't buy additional travel insurance, because it didn't make a lot of sense. I purchased the coverage for my tour through Gate 1, and the rest of the expense was very minimal - $******. Purchasing a separate travel insurance would cost me more than that.
I've contacted Chase Travel benefit multiple times since June 3rd. I was told that the decision will be made by June 16th. The company's turnaround for these types of claims is 7-10 business days. Every time I called, I was told that the claim adjuster is still looking at it. I asked for a Supervisor's help 3 times. I was told that all Supervisors are busy and I will receive a call back within 24-48 hours. Nobody ever called me back.
The annual cost for this credit card is $****** and I paid it to make sure I have this benefit available.
I also send an email to the ******* ********, who is the Senior Vice President - Customer Experience, but received no response.
Please help me to recover the $****** that I'm not able to do.
Thank you,
**** **********Business Response
Date: 06/26/2025
June
26, 2025
Better
Business Bureau, Inc.
Southeast
Florida and the Caribbean
4411
Beacon Circle, Suite 4
West
Palm Beach, FL 33407The business
responded to this complaint but has asked that its response not be published.Customer Answer
Date: 06/26/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** **********Initial Complaint
Date:06/23/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am submitting this complaint regarding Assurant, which holds the extended warranty for my GE induction cooktop.
On May 17, I arrived home to find the cooktop completely inoperable—no power at all. I immediately scheduled a service appointment through the Assurant website. A technician arrived on May 21, and incorrectly diagnosed the issue as an electrical problem, stating that the unit was not receiving power. I expressed that this could not be the case, and also pointed out that he was not testing the conduit properly.
To confirm, I contacted my licensed electrical contractor, who came to my home the same day. We demonstrated—using a watt meter and photos—that power was indeed being supplied to the cooktop. Only then did the technician acknowledge this and claim that parts would be ordered. I was told the order was placed on May 22.
Since then, I have made over 10 phone calls to Assurant for updates. Reaching a live representative is extremely difficult, and when I do, they refuse to escalate me to a supervisor. I have also reached out to AE Appliance Repair, the local repair partner, who informed me that the parts would be shipped directly to me—which is not standard procedure.
It has now been over a month without a working cooktop. This situation has forced me to eat out or order food almost every night, incurring additional expense and inconvenience. I find it completely unacceptable to wait over a month for parts without a resolution, communication, or compensation for the hardship caused.
I am requesting the following:
• Immediate escalation and resolution of my repair,
• Confirmation that parts are correctly ordered and shipped to the technician—not to me,
• A clear and prompt installation timeline,
• Consideration of compensation for the undue inconvenience and lack of cooking capabilities for over a month.
Thank you for your attention to this matter.
******* *****
Contract #*********Business Response
Date: 07/01/2025
July 1, 2025
Better Business Bureau, Inc.
Southeast Florida and the
Caribbean
4411 Beacon Circle, Suite 4
West Palm Beach, FL 33407
The business
responded to this complaint but has asked that its response not be published.Customer Answer
Date: 07/08/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *****Initial Complaint
Date:06/23/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I filed a luggage delay claim on May 5, 2025, through *****’s travel protection (administered by Assurant on behalf of Virginia Surety Company) after *** Portugal lost my luggage.
Despite my efforts:
• *** Portugal never responded or issued a “common carrier settlement date,” which their process requires.
• Each week, my claim enters review and is closed only to have me told again that they need a “common carrier settlement date”—a document that doesn’t exist because *** has remained silent.
• I’ve called Assurant/***** seven times, provided carrier claim references, uploaded a detailed letter explaining the delay of 6+ days, and uploaded all receipts—yet the claim loops back without any resolution.
• The customer service agents are polite but unable to escalate the issue or offer any resolution.
This cycle has left me effectively stuck in limbo—I’ve met every requirement on my end, but my claim is stalled due to ***’s inaction and Assurant’s refusal to break the loop.
Desired resolution:
I request that Assurant/Virginia Surety process my claim under the ***** luggage delay protection without further delays, or provide a written explanation for any refusal.Business Response
Date: 07/01/2025
July
1, 2025
Better
Business Bureau, Inc.
Southeast
Florida and the Caribbean
4411
Beacon Circle, Suite 4
West
Palm Beach, FL 33407
The business
responded to this complaint but has asked that its response not be published.Customer Answer
Date: 07/01/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ********Initial Complaint
Date:06/20/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am trading in two iPhone SE (3rd edition)s for ******* Mobile through Assurant. Each phone was to be individually boxed and shipped with an identifying slip in the box.
Rather than printing each label and slip, I now realize I accidentally printed two copies of the same label and slip. This means one phone will match what is expected and the other phone will not.
I apologize for the mistake. It is important that we get credit for turning in two phones. If possible, I would like it noted what happened on the phone return so that when the additional phone arrives, it can be associated with the correct trade in.
Both returns are coming in separate boxes under USPS tracking number **********************, offer number ******************, for phone IMEI ***************.
The second phone that won’t match that description should have been under offer number ****************** for phone IMEI ***************
Thank you for any help you can provide in this regard.Business Response
Date: 06/27/2025
June 27, 2025
Better
Business Bureau, Inc.
Southeast
Florida and the Caribbean
4411
Beacon Circle, Suite 4
West
Palm Beach, FL 33407
The business responded to this complaint but has asked
that its response not be published.Customer Answer
Date: 06/27/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *******Initial Complaint
Date:06/17/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of Transaction: 2020
Amount Paid: $********
What the business committed to provide: A service plan that, if the product could not be repaired, would either replace it with one of equal or similar features and functionality, or issue a payment up to the retail cost.
Nature of Dispute: Buyout amount is insufficient for replacement.
Business attempts to resolve: Yes, but they are limiting the payout to what I originally paid, which is not sufficient to replace the product.
Involves Advertising: Yes, plan was sold as full replacement coverage.
Dispute Description:
I purchased a new Samsung refrigerator (model ************ from ****** in 2020 along with their Extended Protection Plan (EPP). The refrigerator has failed and cannot be repaired. Per the EPP terms, if a product is not repairable, the plan may provide either a replacement with similar features and functionality or a buyout up to the retail cost. ****** claims administrator (Assurant) opted for a buyout but only offered me the amount I originally paid ($********), despite current comparable models costing $*****–$******
The plan defines "Retail Cost" as the price I paid, which contradicts how the plan is marketed—implying I’d receive a comparable replacement, not reimbursement capped at a discount price. The refrigerator was new and not an open-box.
I am requesting a resolution that reflects the true intent of the coverage sold to me: either an actual replacement unit with similar features and performance, or a payout sufficient to purchase one. Offering the discounted price I paid 4 years ago does not honor the spirit of the contract.Business Response
Date: 07/01/2025
Federal Warranty Service Corporation
P. O. Box 48429
Atlanta, GA 30362
Phone: 305-256-7136
Email: [email protected]Better Business Bureau, Inc.
Southeast Florida and the Caribbean
4411 Beacon Circle, Suite 4
West Palm Beach, FL 33407The business
responded to this complaint but has asked that its response not be published.Customer Answer
Date: 07/08/2025
Better Business Bureau:I would like to provide an important update. After receiving insufficient support from Assurant, I visited the ****** store in Athens, AL. The department and store managers personally reviewed the situation. They were contacted by Assurant but noted they were not given all the necessary details. Without clear direction from Assurant, they worked with me directly and understanding the situation, honored the value of my protection plan.
The refrigerator I originally purchased retailed over $*****. Assurant only issued a merchandise credit for my discounted purchase price ($********), despite the protection plan stating that a product of "equal or similar features and functionality" would be provided if a repair wasn't possible.
While Assurant claimed they acted in "good faith," in reality, they simply needed to honor the terms of the contract. Instead, it was ****** store management who stepped up and made the situation right by discounting a comparable $***** refrigerator down to match the credit, allowing me to replace the unit without paying the difference. This resolution came from ******, not Assurant.
Thank you again for your assistance. While the issue is now resolved, I believe Assurant’s practices should be reviewed to prevent similar problems for other consumers.
Sincerely,
*** *****lInitial Complaint
Date:06/17/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We have travel insurance with our credit card Chase and recently filed a travel interruption claim claim for an medical emergency that my daughter had with the family while in Mexico in JANUARY 2025.
There were several trips via ambulance to the hospital and we needed to stay 3 extra days until my daughter's condition was stable. We incurred airline fee changes, extra nights in the hotel, extra car rental charges.
After speaking with several representatives regarding the claim and confirming that the circumstances qualified us for the travel interruption coverage we provided the many forms of documentation as required (around 40 documents per the requested forms on the claim), including hospital admission forms, ambulance forms, doctor's notes, hotel charges, hotel points, rental car, flight change charges)
We keep following up and asking what else is needed and why the claim has not been paid yet but were told they are still reviewing it.
On Jun 17th they closed the claim saying it was ineligible. We have hours upon hours on the phone and chasing down the documents they requested after being told the claim was valid each time by the representative on the phone.Business Response
Date: 06/26/2025
June 26, 2025
Better Business Bureau, Inc.
Southeast Florida and the
Caribbean
4411 Beacon Circle, Suite 4
West Palm Beach, FL 33407
The business
responded to this complaint but has asked that its response not be published.Customer Answer
Date: 07/11/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********** ********Initial Complaint
Date:06/17/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently purchased and insured a Samsung S25 Ultra which fell out of a boat into the bottom of a river and was not retrievable.
I filed a claim through insurance and paid the deductible on June 8. After nearly two weeks of run around the company is now claiming they do not have a replacement phone to send me. They sent me a "compatible device" that is absolutely not compatible. I paid fourteen hundred dollars for the original phone because of the camera specifications. The phone they attempted to send as replacement does not meet those specifications. They will not allow me to wait for the phone to become in stock. The only resolution they are offering me is to return the phone they sent and close the claim. Zero help. I would not have paid this price for this phone if it was not insured for replacement. I need the replacement ohone to be the same make/model, when it becomes available. If they do not have one in stock, they should purchase one and send it to me. The phone was only weeks old. If they are not able to replace it. They should reimburse me for the phones so that I may purchase it from a retailer. They refuse to even notify me if/when it becomes in stock. Poor service.Business Response
Date: 06/29/2025
June 29th, 2025
Better Business Bureau, Inc.
Southeast Florida and the Caribbean
4411 Beacon Circle, Suite 4
West Palm Beach, FL 33407
The business
responded to this complaint but has asked that its response not be published.Customer Answer
Date: 07/11/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They did send the correct device out, the matter took 3 weeks and many calls to resolve. I have returned the incorrect device to them and hope it was received and processed and that the matter is now concluded. I did not receive confirmation of receipt of the incorrect device. If there are any issues with the return, I will open a new case. Otherwise, the matter is resolved as we received the correct device, eventually. I believe we would not have received it if not for this complaint.
Sincerely,
***** **********Initial Complaint
Date:06/16/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I BOUGHT A DRYER FROM HOME DEPOT. THE DRYER HAS BEEN RETURNED TWICE. THIS ONE HAS BROKEN. IT IS UNDER WARRANTY. WE HAVE BEEN GOING THROUGH ALL KINDS OF HASSLE TO GET THE WARRANTY HONORED BY RECEIVING A REPLACEMENT OR A REFUND TO PURCHASE A DRYER. THE PHOTOS I UPLOADED EXPLAINS EVERYTHING IN GREAT DETAILS.Business Response
Date: 06/18/2025
June 17, 2025
Better Business Bureau, Inc.
Southeast Florida and the Caribbean
4411 Beacon Circle, Suite 4
West Palm Beach,
FL 33407
The business
responded to this complaint but has asked that its response not be published.Customer Answer
Date: 06/18/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *******
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