Complaints

This profile includes complaints for Assurant, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Assurant, Inc. has 89 locations, listed below.

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• 

  Assurant, Inc.

  11222 Quail Roost Dr Miami, FL 33157-6543

  
• 

  American Bankers Insurance Group

  PO Box 961 Horsham, PA 19044-0961

• 

  Service Protection Plus GE Contract Administration Center

  PO Box 7528 Madison Heights, MI 48071-7528

• 

  Assurant, Inc.

  260 Interstate M Circ Se Atlanta, GA 30339

• 

  American Bankers

  260 Interstate N Circle, SE Atlanta, GA 30339

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/17/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I experienced threatening behavior at the worse point of the interactions I had with Assurant phone reps. Aside from the consistent theme of poorly trained and extremely limited staff, this is demonstrated by me receiving the wrong product, having to mitigating the damages that product caused to my infrastructure, and when I went to return the product I experienced a constant theme of hostility from the staff, as if it is apart of their organizational culture. What is an already difficult process, (cellphone insurance claim) was made into a full scale theatre production. I have done similar interactions over two centuries across the globe no less than 10 -20 times without incident in my lifetime, in a professional capacity I have moved tons more efficiently

  

  Business Response

  Date: 07/20/2022

  The business
  responded to this complaint but has asked that its response not be
  published."

  Customer Answer

  Date: 07/20/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *****

• Initial Complaint

  Date:07/15/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had an open claim with Assurant since 08-30-2021. After a few months and calling them nearly everyday, Assurant provided initial payment to cover some of the expenses in the claim. I pay for depreciation coverage as well in my claim and I had submitted receipts to Assurant back in December 2021 to cover the depreciation expenses. I have been calling my adjustor and her manager for months and have yet to receive any reply about the ~$***** they owe me. It has gotten to the point where I leave voicemails everyday but nobody at Assurant will return my calls to provide an update on my claim. Opening this complaint as the company is ignoring their customer and I need assistance in getting their reply.

  

  Business Response

  Date: 08/05/2022

  The business
  responded to this complaint but has asked that its response not be published

  Customer Answer

  Date: 08/05/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  The business refused to communicate that receipts were not on file until this complaint was made. The receipts were not on file because they are unable to open PDF documents, not because the files were not shared, as they were in Dec 2021. Without the BBB's help, I'd still be leaving voicemails everyday.

  
  
  
  Sincerely,
  
  
  
  **** *****

• Initial Complaint

  Date:07/15/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lost my phone while shopping at a market on Wednesday, July 13th. My cellphone carrier is Tmobile and the insurance along with is Assurant. I was told to file a claim for the lost phone on the Assurant website. I filed the complaint and submitted all required documents on the same day. The details are in the picture attachments below. I then called Assurant regarding the claim and they said it would be processed by Thursday, July 14th and a replacement device will shipped out to you before the weekend. However, I called Thursday and they said it would take time for a claim to be processed so they lied to me. I now will not have a phone for the entire weekend as this is the only technology I rely on for everyday use. I have paid Assurant insurance for 2 years now for 20 dollars a month and I get treated very poorly in this process. What am I supposed to do for the entire week without a phone? What is the point of paying for expensive insurance? I rely on my phone for work and I am left hanging. I would like Assurant to process my claim and send me a replacement device by Monday, July 18th. Respectively, I have been a loyal customer for years and all my family has Assurant for their phone insurance. Please get me my replacement device as soon as possible. I look forward to speaking with you.

  

  Business Response

  Date: 07/19/2022

  July 19, 2022,
  
  Better Business Bureau, Inc.
  Southeast Florida and the Caribbean
  4411 Beacon Circle, Suite 4
  West Palm Beach, FL 33407
  
  The business
  responded to this complaint but has asked that its response not be
  published."

  Customer Answer

  Date: 07/20/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Assurant responded to me in a timely manner and resolved my issue. I spoke with ****** **** and she responded with great care and initiated my claim fast and sent me my phone on this past Monday. I would have preferred to receive my phone during the weekend because of the expensive insurance I pay every month but I understand that they do not deliver on weekends. Nonetheless, I really appreciated ****** for her support in this she is really a great expert in her field and provides everyone with great solutions. I cannot thank her enough for the work she did for me and would recommend her to everyone who has any issues with Assurant. 
  
  
  
  Sincerely,
  
  
  
  ****** *****

• Initial Complaint

  Date:07/14/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying for 2 months to get a refund on a coverage plan on a refrigerator from ***** that I never even got. I was told to email Assurant for protection plan refund and I did. Turns out I was given the wrong email. So i sent another email a month later to the correct one and have been waiting on a check ever since. I keep getting hung up on when I contact customer service or I get told to send an email. They are giving me the run around on giving my money back so they can prorate it and keep some is what I feel. I just want my money back.

  

  Business Response

  Date: 07/26/2022

  The business
  responded to this complaint but has asked that its response not be published

  Customer Answer

  Date: 07/28/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:07/12/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had renters insurance with Assurant and I called in January 2022 to cancel my policy effective on 1/12/2022. On 6/30/2022, I received a text message from Assurant stating that my payment did not go thru.I called Assurant and informed the rep that Assurant was trying to deduct a payment from my bank, but I had cancelled my policy effective 1/12/2022. The rep told me that he did not see any record of my policy being cancelled. I told the rep that I wanted to speak to a supervisor. The rep placed my on hold twice, then informed me that he was advised to give me the Assurant email address to submit my proof of cancellation. He also stated that my policy would be then backdated for that cancellation date and I would receive a refund for any amount due. I asked the rep if any payments had be taken from my account since 1/12/2022. The rep informed me that payments had been taken from my account through April 2022.
  I emailed my payment cancellation letter to the Assurant along with an explanation of how I was still being charged. Assurant sent a response stating that they could not find my policy, and asked for my name, address, policy number and phone number. I sent the information. Assurant responded that they cancelled my policy on 1/12/2022, but located another policy and cancelled it on 6/29/2022.
  I responded that I should have only had only policy, and Assurant responded back stating that one policy was purchased with Assurant and one was purchase with Geico. The emails I received from Assurant never addressed the refund I am due.
  When I purchased renters insurance, I should have only had one policy and there was no reason for me to have two policies. When I cancelled my policy back in January 2022, the rep did not inform me that there were two policies in my name.
  Would you please assist me to find out if I was double charged for the two policies. If so, I am also due a refund for being overcharge, along with the payment that were taken after I cancelled my policy

  

  Business Response

  Date: 07/26/2022

  Please see the attached response and supporting documentation. 

  Customer Answer

  Date: 07/29/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  

  1) For Policy # *** *******:
  Assurant
  did not indicate that I would receive a refund for the months of January –
  April 2022 in which payments were still taken from my account after the policy
  was canceled on January 12, 2022.
  
  2) For Policy
  # *** *******: (Assurant made a mistake and put the same policy number for both
  policies)
  The
  Billing Transmittal that Assurant provide shows refund amounts, but those
  amounts are not the total funds that were taken from my account. There is a
  column on the Billing Transmittal for a “Suspense Amount.” I am not sure what
  that means, but when I checked my account history from my financial
  institution, the funds listed in the “Receipt Amounts” column were the amounts taken
  from my account by Assurant. It appears that I will not be receiving the full
  amounts taken from my account.
  
  I would
  like the following:
  
  1) To
  receive the correct refund amounts that were taken from my account from both
  policies.
  
  2) For
  Assurant to provide in writing the total refund amounts due to me for each
  policy, and indicate that the refund will be mailed to my address:
  
  *****
  ********* Dr.
  Apt. ***
  Plymouth,
  MI *****

   

   

  
  
  Sincerely,
  
  
  
  ****** ****