Complaints

This profile includes complaints for Assurant, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Assurant, Inc.

  11222 Quail Roost Dr Miami, FL 33157-6543

  
• 

  Service Protection Plus GE Contract Administration Center

  PO Box 7528 Madison Heights, MI 48071-7528

• 

  Assurant, Inc

  PO Box 7528 Madison Heights, MI 48071-7528

• 

  Assurant, Inc.

  260 Interstate M Circ Se Atlanta, GA 30339

• 

  American Bankers

  260 Interstate N Circle, SE Atlanta, GA 30339

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/15/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/28/2025 I noticed my LG refrigerator was not working. The freezer was not keeping anything frozen and the fridge was not cooling to the desired temperature. I contacted Lowe’s Protection (Assurant) the same day, to report that my fridge was not working. They sent a repair company to my home on 5/30/2025. The technician told me that a part was needed to complete the repair and they would reach out to the manufacturer (LG). On 6/11, 2 weeks after my fridge stopped working, I received a text from LG informing me that there is no expected time of arrival for the part that was needed for the repair. I notified Lowe’s on 6/11 of the current situation of my repair. They told me they would escalate the situation and I would get a response in 48 hours. It has been 48 hours and no one has contacted me. I called Assurant again today 6/14; even after waiting 48 like I was told on the 11tg, they are telling me that the team that handles escalated matters is not open on Saturday and Sunday and I will have to wait until Monday to speak with someone… This is not acceptable!I cannot continue to go on like this! I am going on 3 weeks without a fridge. I was informed when I first filed a claim on 5/28 that if my fridge cannot be repaired, they would provide me funds to replace it, and they are dragging their feet! I need a new fridge. I have lost over $*** worth of food (not to mention medication) due to this incident, I was reimbursed for only $*** for lost food. I have also spent approx. $** on ice. No compensation has been given for the loss of use of my fridge. This needs to end! No one at Assurant is acting with urgency and they have broken promises. They need to follow the terms of the protection plan and issue the money I need to get a replacement. Period.

  

  Business Response

  Date: 06/30/2025

  June 30, 2025
  
  Better Business Bureau, Inc.
  Southeast Florida and the Caribbean
  4411 Beacon Circle, Suite 4
  West Palm Beach, FL  33407
  
  The business
  responded to this complaint but has asked that its response not be published.

  Customer Answer

  Date: 07/11/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ********

• Initial Complaint

  Date:06/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 7, 2025, my husband and I purchased a $***** cycling tour package from The ****** Company for their "New Forest to the Isle of *****" tour scheduled for March 23-27, 2025. We were forced to cancel due to my husband's illness and filed a trip cancellation claim with ******** ******, which provides trip cancellation insurance through my Chase credit card (claim *********).
  
  After months of back-and-forth correspondence, ******** ****** initially denied our claim on May 8, 2025, incorrectly stating that sanctuary entry fees weren't covered unless part of a travel package. However, our purchase was a comprehensive 5-day tour package where Monkey Haven and Donkey Sanctuary admissions were explicitly included components, not separate tickets.
  
  I submitted a detailed appeal on May 8, 2025 with complete itinerary documentation proving this was an integrated travel package. A phone representative and manager both agreed the package should be covered. ******** ****** stated the claim would undergo "secondary review" with a response in 10 days.
  
  When I followed up on June 2, 2025, I was told no secondary review had occurred despite their assurance. The representative instructed me to resend documentation and noted another manager agreed this case fell under coverage and wasn't sure why it was denied. They promised a response within 10 days.
  
  On June 13, 2025, yet another representative said my case still hadn't received secondary review and again requested I resend documentation (for the third time), with another 10-day wait promise.
  
  ******** ******'s inconsistent communication, lack of email responses, and disorganized system appears to be delay tactics rather than genuine review of my valid claim. They committed to provide coverage and conduct timely reviews but have failed on both counts. The denial was based on fundamental misunderstanding of my purchase.
  
  I seek resolution of my valid $***** claim and ******** ******'s compliance with their stated processes.

  

  Business Response

  Date: 06/20/2025

  June 20, 2025
  
  
  Better Business Bureau, Inc.
  Southeast Florida and the
  Caribbean
  4411 Beacon Circle, Suite 4
  West Palm Beach, FL  33407
  
  The business responded to this complaint but has asked
  that its response not be published.

  Customer Answer

  Date: 06/27/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I appreciate Assurant's swift response and resolution.
  
  
  
  Sincerely,
  
  
  
  **** **********

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have ******** for phone and other services. This includes multiple phones, a laptop
  line, and a watch line. all of which have deviceprotection provided by Assurant. I pay a
  monthly fee for each device monthly to have this service that advertises that if you lose
  ordamage your device they will send you a replacement the next business day. My
  Chromebook was recently damaged and I filed aclaim with Assurant for the device and
  explained the situation to them. They approved my claim that same day and I paid
  the$**+tax deductible for the replacement device. A few days later I received an email
  stating that my replacement device was delayed &and they would keep me informed of
  the situation and when the device ships. A few day after that I still hadn't heard back
  from themso I contacted them. The person I spoke to said that they did not have any
  replacement devices available to send me and they didn'tknow when one would be
  available. They then told me if I wanted a new device I would have to pay out of pocket
  for it and thensend in my receipt for reimbursement and should receive it within 10
  weeks, This is not what the program documents say will happenwhen you have a claim
  and need a replacement device. They say that they will send a replacement of like
  quality (refurbished or new), or they would provide a cash credit to the account in order
  for you to purchase another device, or give you a settlement for thevalue of the
  device.No where in those documents does it say that you will have to pay out of pocket
  for your replacement deviceand then wait and hopefully get reimbursed. The whole
  reason I pay a monthly fee for this service and paid the deductible was toavoid having to
  pay out of pocket for a new device, that is literally the exact point of having this
  insurance policy. I spoke to severaldifferent people at the company of the past few
  weeks and they all said the same thing and when I pointed out the contract docsthey
  didn't care.

  

  Business Response

  Date: 06/20/2025

  June 20, 2025
  
  Better
  Business Bureau, Inc.
  Southeast
  Florida and the Caribbean
  4411
  Beacon Circle, Suite 4
  West
  Palm Beach, FL 33407
  The business responded to this complaint but has asked
  that its response not be published.

  Customer Answer

  Date: 07/02/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *******

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’m writing because I’m having a problem with Assurant over the extended warranty I purchased for my seven-year-old ** ******** heating and cooling unit. Living with a disability and on a very tight budget, I paid $****** plus a $** deductible so that I wouldn’t face a massive expense if something went wrong.
  
  When I called Assurant on May 20, 2025, to report a loud electrical noise, the representative assured me they would find a qualified technician within two to three business days. The Claim number given was: ********. I was prepared to get my unit repaired and cover my deductible. Instead, the next day I received an email for my Claim number ******** saying I would get an eDisbursement Card for $*** to replace the unit—without any service call—and was told this low amount was calculated based on seven-year depreciation of my appliance.
  
  I do not believe Assurant made a good-faith effort to locate a technician in my area. I live in Chicago, where multiple HVAC service providers—including **** own network—are readily available. Yet Assurant never reached out to any of them before deciding to cut me a check that falls far short of the true cost for replacement.
  
  A new ** ******** with the same BTU - 9,600 - runs about $***** at retail. In Illinois, sales tax adds roughly 6.25% (about $**), bringing the total near $****** That leaves me needing an extra $*** just to replace the unit—on top of my $** deductible—an amount I simply cannot afford. I never asked for a cash-out; I wanted the repair I paid for.
  
  I respectfully ask the BBB to help me get Assurant to either send out a qualified HVAC technician to perform the repair I requested or, if replacement truly is necessary, to issue an additional $*** so I can buy a comparable new unit without financial hardship. As a disabled consumer on a fixed income, I depend on this warranty to protect me from unexpected, large out-of-pocket costs.

  

  Business Response

  Date: 05/29/2025

  May 29, 2025
  
  Better Business Bureau, Inc.
  Southeast Florida and the
  Caribbean
  4411 Beacon Circle, Suite 4
  West Palm Beach, FL  33407
  
  The business responded
  to this complaint but has asked that its response not be published.

  Customer Answer

  Date: 05/29/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:05/21/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an LG refrigerator model LFXS28596S from ****** in Allen, Texas in July 2019. As part of the purchase, I added a service contract with Assurant to cover the first five years.On June 14, 2024 the compressor failed; I notified Assurant that day. After 27 days, Assurant’s local repair facility replaced the compressor.On June 24, 2024 I notified Assurant of food spoilage due to the compressor failure. I was told to upload a list of spoiled food and that I was covered for a maximum of $***. I uploaded the list the same day.Since then I have been back and forth with numerous Assurant reps. The story is the same: “we have your list of spoiled food; you are covered for $***; there is nothing more you need to do; you will hear from us in 1-2 days; the $*** claim will be paid.”The claim has not been paid. I have never heard from anyone in “1-2 business days”.Assurant has probably wasted three or four times $*** in their representatives’ phone and chat time with me.All I want is for Assurant to pay this claim for $***. After almost a year they should probably tack on an additional amount for interest and for wasting my time.

  

  Business Response

  Date: 05/29/2025

   

  Federal Warranty Service Corporation

  P.O. BOX 48429

  Atlanta, GA 30362

  The business responded to this complaint but has asked
  that its response not be published.

  Customer Answer

  Date: 06/02/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********.

  1. I am satisfied with the $***
  reimbursement, which “FWSC” is contractually required to pay.
  This assessment is contingent on my receipt of the valid check, which
  “FWSC” states was issued May 22, 2025, 11 days ago. I
  have not yet received it.
  
  2.
  I strongly disagree with two statements by Stacy C., Resolution
  Specialist at Federal Warranty Service Corporation. To wit:
  
  a)
  “FWSC has not received the requested documentation, and the claim
  was subsequently closed due to inactivity. “
  
  On
  June 24, 2024 during the online chat session with ***** beginning
  1:37 PM, I uploaded the inventory of spoiled food. ***** acknowledged
  receipt of the inventory, and opened a claim. She then asked me to go
  to the website claims.************.com and upload the inventory a
  second time. I did so.
  
  On
  July 7, 2024, after hearing no update, I again went to the website
  and again uploaded the inventory of spoiled food. Third upload.
  
  On
  October 8, 2024, after hearing no update, I again went online on a
  chat session with *****. She opened another claim, and asked me again
  to upload the inventory of spoiled food. At 4:25 PM that day I went
  to the website claims.************.com and upload the inventory a
  fourth time.
  
  On
  November 27, 2024, after hearing no update, I again went online on a
  chat session, this time with ******* He acknowledged receipt of the
  inventory, and responded: “I will submitted this to higher
  department about you submitted the receipt on July 7, 2024. Rest
  assured that this will be taking care of within 1-2 business days. We
  make sure that you will get the reimbursement for your food loss,
  ******. I already submitted this to the higher department and marked
  this as an urgent. Since, I too wanted to get this concern resolve as
  soon as possible.”
  
  So
  I uploaded the inventory four times, and on at least two occasions
  the representatives acknowledged receipt.
  
  b)
  “FWSC extended a goodwill concession of $***.00 for the reported
  food loss, waiving the requirement for the previously requested
  itemized receipt.”
  
  FWSC
  is hardly extending a goodwill concession by paying the claim for
  which they are contractually required to pay.

  Sincerely,
  
  
  
  ****** *****

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There was an apartment fire in the unit above mine in the early morning of 3/26/25. while my apartment did not receive much fire damage, there was smoke damage and a fair amount or water damage and food lost due to loss of power. I submitted those items for reimbursement knowing they fell short of my deductible. I found a hotel to stay in and kept having to extend as my apartment complex gave more information as to if/when it might be possible to return. As of 5/15 i found another apartment as mine would not be repaired in under 3 months time. On 4/12, i submitted my hotel costs. which far surpassed the $3k max of my policy including any deductibles. on 4/26 i submitted my airbnb cost for may as well just so it could be documented. Om may 1, i spoke with my claim examiner, ***** *********, who stated the receipts had been overlooked but he would expedite the claim. having heard nothing, i called back on 5/14 and he said again he would get on it. hearing nothing, I called back on 5/16 and left a voice mail for his supervisor (also *******?) explaining the extreme need for this claim to be paid as i have been living on credit cards for the last now 7+ weeks and am out of money. I have yet to hear anything from them regarding my payment. and have bills overdue. I need this resolved ASAP. I have attached the same invoices i sent to them on 4/12 and 4/26 respectively.

  Customer Answer

  Date: 05/23/2025

  payment received. this has been resolved

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Under the plan ID attached to this request, our dishwasher was serviced by Universal Appliances last month. The dishwasher motor was found to be defective and replaced. While the new motor has made the dishwasher much less noisy than it was, I am still experiencing issues with the dishwasher not getting dishes clean, even after following Samsung’s recommendations. While I can file another claim, I’m not sure what else can be repaired at this point as the technician who diagnosed the issue stated the motor wasn’t spraying enough water around inside the machine.
  
  This has obviously been frustrating as I’m having to rewash dishes after running them through the wash and this has been a common theme for months. I’m open to suggestions on next steps but didn’t know what dictates a replacement.

  

  Business Response

  Date: 06/05/2025

  June 5, 2025
  
  Better Business Bureau, Inc.
  Southeast Florida and the
  Caribbean
  4411 Beacon Circle, Suite 4
  West Palm Beach, FL  33407
  The business responded
  to this complaint but has asked that its response not be published.

  Customer Answer

  Date: 06/05/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *******

• Initial Complaint

  Date:05/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ******* *** *** *** ****t Vacuum for a subtotal of $********, as shown on my original receipt, along with a ******* Care+ extended warranty administered by Assurant. I was assured the warranty would cover the full replacement cost for three years.
  
  When my vacuum failed, I filed a claim (Claim #***********). Despite submitting my original receipt, Assurant only reimbursed $****, claiming they needed additional payment proof, even though the subtotal and payment details are clearly listed.
  
  I contacted both Assurant and ******* customer service multiple times. ******* confirmed they cannot provide further documentation on gift card use, as their receipts do not itemize payment methods beyond what is already shown. Despite my repeated explanations and documentation, Assurant refused to honor the warranty’s full coverage and insisted on documentation that is not available to consumers.
  
  I sent a formal written demand for the full replacement cost, clearly stating my intent to escalate if unresolved. Assurant did not respond.
  
  I believe Assurant’s actions are unfair and deceptive, as they are not honoring their warranty commitment and are imposing unreasonable requirements after the fact. I am seeking the full replacement value of $******** as promised under the ******* Care+ warranty.

  

  Business Response

  Date: 05/16/2025

  May 16, 2025
  
  Better Business Bureau, Inc.
  Southeast Florida and the
  Caribbean
  4411 Beacon Circle, Suite 4
  West Palm Beach, FL  33407

  
  The business responded
  to this complaint but has asked that its response not be published.

  Customer Answer

  Date: 05/16/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** **********

• Initial Complaint

  Date:05/08/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to be reimbursed for the washing machine that they determined was not repairable. The contract was canceled early by them, without any notice. The letter sent asking for renewal of the service contract had a later expiration date than what they are now claiming existed. They told me that they were going to replace the washer and then they did nothing to send reimbursement. This has taken hours of my time and I get no where because they don't follow theough with what they say they are going to do.

  

  Business Response

  Date: 05/15/2025

  Via: BBB Portal
  May 15, 2025
  
  Better Business Bureau, Inc.
  Southeast Florida and the
  Caribbean
  4411 Beacon Circle, Suite 4
  West Palm Beach, FL  33407

  
  The business responded
  to this complaint but has asked that its response not be published.

  Customer Answer

  Date: 05/29/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ***

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an extended warranty via ****** April 26, 2021, for a ** Refrigerator purchased from ******. In September 2024 I noticed a loud sound coming from one of the fans. I called Mr. Appliance who repaired the refrigerator. The cost was $******. I didn't know I had coverage until I started **tting renewal notices from Assurance. I contacted Assurance on April 10 online to file a claim. It was too involved of a process for me to **t through at that time and I put it off until today, April 29, 2025.The coverage ended on April 26, 2025-3 days age. I filed a claim and was rejected. I called and got in tough with a man who told me that my coverage ended, so there was nothing he could do, even though I explained that the repair was the result of a claim as of September 25, 2024. According to this person, had my refrigerator broke last week and I didn't submit a claim for a few days, and the coverage ended, I would have no coverage. I hate it when a company is so greedy that they can't correct a problem that they ethically should cover. Assurant won an award for being one of the MOST Ethical Companies in America in 2025! I DON'T THINK SO! This is shameful!

  

  Business Response

  Date: 05/12/2025

   

  Federal Warranty Service Corporation
  P. O. Box 105689
  Atlanta, GA 30348-5689
  Phone: 305-256-7136 Ext. 4037136
  Email: [email protected]

  
  The business responded
  to this complaint but has asked that its response not be published.

  Customer Answer

  Date: 05/29/2025

  
  
  Better Business Bureau:
  
  
  
  The representative at Assurant responded to my complaint quickly and I have already received a check for the FULL amount of my claim. I was VERY pleased with the way Assurant handled my issue, and I intend to continue to do business with them.
  
  Sincerely,
  
  
  
  ***** *******