Complaints
This profile includes complaints for Assurant, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 3,671 total complaints in the last 3 years.
- 1,194 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/11/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We filed a claim with insurance back in August for a water damage claim on our house. We have had 1 communication with them and then 12 phone calls later, zero returned phone calls or emails.. we can't get through, recieved no check for the amount owed on the EOB from them.
Business Response
Date: 01/26/2024
January 26, 2024
The business
responded to this complaint but has asked that its response not be published.Customer Answer
Date: 01/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *********Initial Complaint
Date:01/11/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I filled a claim for a replacement device on Friday 1/5/24 at approximately 12:00pm (claim #: ********). I called Assurant customer service on Saturday 1/6/24 and explained that I received the tracking number but there was no expected delivery date. I was told by a representative that due to the fact that I filled this claim on a Friday, I was not going to receive a replacement device until Monday 1/8/24. The representative assured me that she checked her systems and I had an expected delivery date for Monday 1/8/24. I called Assurant on Tuesday 1/9/24 and explained that I still have yet to receive my device or expected delivery date from the tracking number provided to me. The representative explained that I would receive my device later that day and that I am unable to see the expected delivery date due to the carrier not updating their systems. I did not receive my replacement device that day. I called Assurant again on Wednesday 1/10/24 and was told by a supervisor named ***** (reference #:******) that they have already started an investigation into the whereabouts of my replacement device which will take 10-14 business days and I will have to be without a device for the duration of that time. I explained that I have paid my insurance monthly on time for years, I have already paid my deductible of $*** since 1/5/24 and they are not fulfilling their services agreement which they have been compensated to do. I asked for a cancelation/refund, option to pick up in-store, alternate replacement device or some type of compensation/resolution. I was told that they do not offer resolutions or compensations, they do not offer pick up in-store and that I cannot even get a refund until their investigation was complete. It is extremely unjust, unfair and inconveniencing that I am expected to be without a phone for 15-20 days without any type of resolution/compensation although my contract agreement states a replacement will be given once the deductible has been paid.Business Response
Date: 01/23/2024
January 23, 2024
Better
Business Bureau, Inc.
Southeast
Florida and the Caribbean
4411
Beacon Circle, Suite 4
West
Palm Beach, FL 33407
The business responded to this
complaint but has asked that its response not be published.Customer Answer
Date: 01/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me although it was not done in a timely manner.
Sincerely,
******* ******Initial Complaint
Date:01/03/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My phone got damaged and filed a complaint with Assurant and they refused to replace or repair my phone. This was reported since 11/21/23. I have been calling, emailing and sending supporting documentation and the closed the fileCustomer Answer
Date: 01/13/2024
Thank you for your help. I heard from Assurant and my phone has been fixed. I am very satisfied. Thank you for your quick responseBusiness Response
Date: 01/15/2024
January
15, 2024
Better
Business Bureau, Inc.
Southeast
Florida and the Caribbean
4411
Beacon Circle, Suite 4
West
Palm Beach, FL 33407
The business
responded to this complaint but has asked that its response not be published.Initial Complaint
Date:01/02/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dear Assurant, I am reaching out about my ******* Care + plan that I purased for three years. My order ID is ***********. I ordered my washer & dryer on March 11, 2022. The order included ******* Care+ 3 year, install, and haul way on both units. On April 19, 2022, *** Logistics arrived to install my washer & dryer. The washer had large damage so *** installed it and advised that a replacement washer would be sent out since this one arrived damaged. The dryer was also installed with no damage. On May 10, 2022, the replacement washer was scheduled for install. When *** Logistics arrived, the replacement washer (2nd washer) was also damaged. *** advised that they would just take it back and schedule a 2nd replacement (3rd washer). The first damaged washer was left at my house. On May 25, 2022, *** arrived with the 2nd replacement (3rd washer). The washer was free of defects and was successfully installed. The 1st damaged washer was removed and taken by ***. The ******* Care+ Service plan (*********) for the washer is reflecting a different serial number and I believe this is likely the washer that was damaged & replaced. My current washer (washer #3) serial # is ***************. My current washer is indicating an expired warranty and not reflecting the ******* Care plan. I have also raised this issue with ******* Care+ over the phone many times and submitted the warranty review online and it was denied. My case reference # is ********** and **********. I need to schedule service on my washer and I am unable to do so.Business Response
Date: 01/09/2024
January 9, 2024
Better Business Bureau, Inc.
Southeast Florida and the
Caribbean
4411 Beacon Circle, Suite 4
West Palm Beach, FL 33407
The business responded to this
complaint but has asked that its response not be published.Customer Answer
Date: 01/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Sincerely,
*********** *****Initial Complaint
Date:01/01/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 09/21/23 I filed with assurant after my phone screen broke and paid the $*** deductible. We pay for the monthly coverage on all devices without issue through ******** our cellphone provider. They shipped the package the following week which I received with the return envelope and tracking label. I dropped the phone in the supplied envelope with the label at a usps drop box that following Friday meeting the required return time of 7 days from the time we receive replacement. Today (01/01/24) I received notification from ******** that I was being charged $*** for a non returned device fee. I reached out to ******** and then assurant themselves regarding this issue. Assurant gave me the tracking number on file which says it was never dropped off. After speaking with USPS I'm in the process of trying to get the footage of myself dropping it off. They informed me packages are picked up and taken directly to be scanned and distributed. I look into assurant further and found many have had this issue with tracking numbers not corresponding some how to the package. I've been told the charge stands even though it has been months and they are just now saying the package was supposedly never received. I'm looking into pursing this further as assurant has been no help on this month's old return that is suddenly now missing. I will continue to push for resolution as I will not be paying for a phone that I returned per policy and followed correct steps and time lines.Business Response
Date: 01/09/2024
January
9, 2024
Better
Business Bureau, Inc.
Southeast
Florida and the Caribbean
4411
Beacon Circle, Suite 4
West
Palm Beach, FL 33407
The business responded to this complaint but has asked that its response not be
published.Customer Answer
Date: 01/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *******Initial Complaint
Date:12/31/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I filed a claim because my phone broke they then emailed me and said I didn't have insurance
I went to ******* they called assurant and verified my coverage again denied saying I don't have insurance
I called ******* they 3 way called assurant and verified that I have insurance again denied
I called ******* again they called assurant again verified my insurance my imei type of phone assurant said 24 hours
I got nothing so I called they said my claim was denied because I don't have coverage again.Business Response
Date: 01/08/2024
January
8, 2024
Better
Business Bureau, Inc.
Southeast
Florida and the Caribbean
4411
Beacon Circle, Suite 4
West
Palm Beach, FL 33407
The business
responded to this complaint but has asked that its response not be published.Customer Answer
Date: 01/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****Initial Complaint
Date:12/23/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On December 20, i received a letter of a pending cancellation of a renter's insurance. The "Past Due" amount was $*****. This was paid online today (12/23/23) HOWEVER, when payment was processed, the next amount due shown for 1/12/24 was for $*****. The schedule of payments for each month lists $***** as the monthly amount! Attempts to contact this office FAILED for 2 reasons! 1- they are on the East coast while I am on the West, and 2 their Automated and online chat "service" is a JOKE and DOES NOT give customers adequate service! I am seriously thinking of cancelling or desputing the payment made with my bank if this does not get corrected!Business Response
Date: 01/05/2024
Please see the attached response.Customer Answer
Date: 01/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** * *********** **Initial Complaint
Date:12/23/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On December 3rd I filed a claim regarding damage to my cell phone on the insurance that was purchased in early 2023 when I changed the phone over from ******* to ********. They took the claim and said that they would enter the information I gave them about the phone and process it. I have since had to spend almost 10 hours and four other phone calls to try to resolve this issue. Only to be informed I have to produce an original purchase agreement from ******* for the phone before they can honor the insurance I have already paid for for almost a year. Several of the managers said they would get back to me and yet I have had to call them back each and every time just be told they'll get back to me. I attempted to get an original purchase agreement from ******* but was unable to do so as I no longer have an account with them and their corporate states that they could not send out an agreement ******* sent me to a store but because I don't have an account any longer they were unable to access anything. I believe that Assurant and ******** took my money knowing full well that they would never honor this insurance. Now I am left with a phone that is slowly beginning to fail and no way to get a new phone. This amounts to fraud in my opinion. I want Assurant to honor the contract that I have with them for this insurance and replace my phone. That is the outcome that I am looking for simply for them to do what I paid them to do. I have called back twice after determining I could not get that original agreement. The last manager said that he would get back to me in 24 hours that was 4 days ago.Business Response
Date: 01/02/2024
December
30, 2023
Better
Business Bureau, Inc.
Southeast
Florida and the Caribbean
4411
Beacon Circle, Suite 4
West
Palm Beach, FL 33407
The business
responded to this complaint but has asked that its response not be published.Customer Answer
Date: 01/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *******Initial Complaint
Date:12/22/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to formally express my dissatisfaction and concern regarding the recent handling of my claim, specifically related to the classification of my husband’s computer as a business expense, resulting in the denial of fair compensation.
To clarify, during the initial assessment of the claim, I mentioned that my husband uses his computer for his “work”. Unfortunately, this was a miscommunication on my part. The term “work” was used colloquially to describe his photography hobby, which is purely for personal enjoyment and not a source of income. He does not receive any compensation for this activity, and it is incorrect to categorize it as a business expense.
Despite my efforts to rectify this misunderstanding and provide a clear explanation that the computer is used solely for personal purposes, your agent has decided to interpret the word “work” in its most literal sense. This rigid interpretation is both unfair and unreasonable, especially given the context provided.
I am concerned about the lack of transparent criteria used by your company to determine whether an item is used for business purposes. The assumption that my husband's hobby, which generates no income, qualifies as a business activity is baseless and unjust. There has been no attempt to investigate or seek proof regarding the nature of his photography hobby, nor any reasonable method provided to demonstrate that no income is derived from it.
We rely on our insurance policy to provide fair and just coverage in times of need. The refusal to cover the cost of the computer based on a misinterpretation of a single word and without proper investigation into the actual usage of the item is both distressing and unacceptable.Business Response
Date: 01/05/2024
January
5, 2024
The business responded to this complaint but has asked that its response not be
published.Customer Answer
Date: 01/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID , and find that this resolution is satisfactory to me.
Sincerely,Initial Complaint
Date:12/19/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On October 18, 2020, I purchased a dishwasher (Model: ******* Dw80r9950us/aa; Serial Number: 0G38GDAN802611) and ******* Care+ five year extended warranty (Assurant plan *********) through *******.com. On October 2, 2023, I notified Assurant that the dishwasher was not functioning. Assurant assigned ********** ********* Service as the service company. ********** ********* Service arrived on October 3, 2023 to troubleshoot the appliance and determined that it required replacement parts, which were submitted to Assurant for ordering authorization. Despite following up by phone with both Assurant and ********** ********* Service, the parts were never ordered and the repair was never completed. I was forced to purchase a replacement dishwasher at my own cost and am seeking reimbursement for said replacement given that Assurant failed to provide the warranty and repair services that I purchased.Business Response
Date: 01/02/2024
January 2, 2024
Better Business Bureau, Inc.
Southeast Florida and the
Caribbean
4411 Beacon Circle, Suite 4
West Palm Beach, FL 33407
The business
responded to this complaint but has asked that its response not be published.Business Response
Date: 01/02/2024
January 2, 2024
Better Business Bureau, Inc.
Southeast Florida and the
Caribbean
4411 Beacon Circle, Suite 4
West Palm Beach, FL 33407
The business
responded to this complaint but has asked that its response not be published.Customer Answer
Date: 01/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****
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