Complaints

This profile includes complaints for Assurant, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Assurant, Inc. has 89 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Assurant, Inc.

  11222 Quail Roost Dr Miami, FL 33157-6543

  
• 

  Assurant, Inc.

  1287 Gardiners Road Kingston, ON K7P 3J6

• 

  Assurant Group

  1 Chase Manhattan Plaza 41st floor New York, NY 10005

• 

  Assurant, Inc

  480 E Swedesford Rd Ste 350 Wayne, PA 19087-1854

• 

  Service Protection Plus GE Contract Administration Center

  P.O. Box 7528 Madison Heights, MI 48071

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/27/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a claim for a replacement phone. Apparently the claimant filed which was done online was not filed correctly. I filed that the phone was damaged and not lost. Despite having clear Lee stating that the phone had been dropped into the bottom of the lake, they processed my claim as a damaged phone. As a result, they expected to return phone, but that was not made very clear. Now they want to charge me $*** for not returning a device that I do not have possession of. I would like to return the replacement device that they sent me and cancel the claim completely, but they say that’s not a possibility. They do not communicate very clearly or exactly what needs to be done. I never received a phone call to let me know that that was the situation and the customer service hung up on me several times when trying to discuss my options. I would like to return their device to them, or change my claim to a lost phone. They will no longer allow me to change my claim or edit it to be accurate and only charge me for a lost phone not a damn his phone.

  

  Business Response

  Date: 11/03/2023

  November 3, 2023
  
  Better
  Business Bureau, Inc.
  Southeast
  Florida and the Caribbean
  4411
  Beacon Circle, Suite 4
  West
  Palm Beach, FL 33407
  
  The business
  responded to this complaint but has asked that its response not be published.

  Customer Answer

  Date: 11/09/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** *******

• Initial Complaint

  Date:10/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Assurant several months ago to come out and fix our walls and floors. Someone finally came out and took notes around the house. I was showing him all of the issues and he told me he couldn't take note of everything because my claim was specifically filed as water damage. So Assurant filed it as water damage so I'd have to pay $*** for this claim, and then pay another $*** when I'm forced to file a whole separate claim to get the other walls fixed. I call a couple months later to ask when someone may be out to fix the walls and floor and was told I needed to get a diagnosis report from an electrician. The electrical issue we pointed out was within the AC unit, so I had a certified HVAC tech fix that issue for us for a low price. I called Assurant back and had to leave a voice-mail, as usual, because my adjuster, or his manager, never answer their phones. I leave a voice-mail stating that the electrician is no longer needed because we got the electrical issue fixed, so can someone call me back and let me know if I can pay our $*** deductible to get the floor and walls fixed. I wait at least a week. I email them and hear back days later. The response from my adjuster is that they are waiting for me to send them a diagnosis report from a plumber so they can proceed. Nobody has told us we have plumbing issues and this was the first time I've heard I need a report from a plumber now to get our house fixed. To me, it seems that Assurant knows we do not have a lot of money to throw around right now, so they are coming up with ways to not have to come out and fix the issues with this poorly built house. All I want is for our house to get fixed as soon as possible.

  

  Business Response

  Date: 11/10/2023

  November 10, 2023
  
  The business
  responded to this complaint but has asked that its response not be published.

  Customer Answer

  Date: 11/14/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and accept the businesses response because I will likely no longer be dealing with them. I would like to note that the company is lying about contacting me. I have corrected them twice about my email address, as they continued to send emails with my personal information to the wrong address. And as far as my phone number goes, it is interesting that they all of the sudden had the correct phone number to call me after the complaint was made to the BBB. The company lied to my face and is now lying to you about trying to contact me and about leaving voice-mails. It never happened. 
  
  
  
  Sincerely,
  
  
  
  ******* *****************

• Initial Complaint

  Date:10/25/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Samsung Assurant has failed to provide me with a check due to an non repairable washing machine. A tech visited stating the repair was unable to be made and assurant told me they were sending a check. This check was never received and it has been well over a month. They said they could not reissue a check until October 18th and now I have tried to call daily for the past 10 days and their business has been "closed due to unforeseen circumstances."
  
  Claim Number ********

  

  Business Response

  Date: 11/06/2023

  November 6, 2023
  
  Better Business Bureau, Inc.
  Southeast Florida and the
  Caribbean
  4411 Beacon Circle, Suite 4
  West Palm Beach, FL  33407
  
  The business responded to this complaint but has asked
  that its response not be published.

  Customer Answer

  Date: 11/07/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******** *******

• Initial Complaint

  Date:10/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Assurant is not communicating satisfactorily with the companies that have been assigned to repair our ** Washer. ** Factory has been to our home 3 times. ** installed a new panel board on washer; however, it still did not work properly. The last visit, ** did not repair because they said the appointment was not scheduled properly and that we would have to pay. So now ** ********* has been sent to our home. They showed up once and washer still does not work on all features. We were told that the clog**d hose behind the washer was the problem. We have fixed that and they have failed to show up for an appointment nor have they contacted us and won't respond to messa**s. They never showed up Friday October 6 from 3:00-5:00; however, an email was sent at 4:59 pm as to the reason for no show. This has been going on since August 2023. ** Washer Model ************ Serial #********* Assurant Plan #********* Latest Incident #*********

  Customer Answer

  Date: 10/22/2023

  Assurant and I have resolved the issue. I would like to remove the complaint 

  

  Business Response

  Date: 10/24/2023

  October 24, 2023
  
  Better Business Bureau, Inc.
  Southeast Florida and the
  Caribbean
  4411 Beacon Circle, Suite 4
  West Palm Beach, FL  33407
  The business
  responded to this complaint but has asked that its response not be published.

• Initial Complaint

  Date:10/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been paying for p*** each month for phone protection for several months and when I went to file a claim for my cracked screen which they promised would only cost a $** deductible to repair, they told me they don't have any parts or store locations in my area. I literally live in *******...top 15 most populated metro areas in the US...so instead they are making me send my phone in to them FOR $*** so they can send me a new phone. Oh...so I have to pay an extra $** because you don't have facilities in my area? This protection plan is obviously a predatory scam on customers to lure them in and have them send in their phones for more money that they can flip on the back end. FIX MY PHONE FOR $** LIKE YOU SAID YOU WOULD WHICH IS A SMALL PORTION OF ALL THE INSURANCE MONEY YOU'VE BEEN COLLECTING FROM ME.

  

  Business Response

  Date: 10/30/2023

  October 30, 2023
  
  Better
  Business Bureau, Inc.
  Southeast
  Florida and the Caribbean
  4411
  Beacon Circle, Suite 4
  West
  Palm Beach, FL 33407
  
  The business
  responded to this complaint but has asked that its response not be published.

  

  Business Response

  Date: 11/03/2023

  November 3, 2023
  
  Better Business Bureau, Inc.
  Southeast Florida and the Caribbean
  4411 Beacon Circle, Suite 4
  West Palm Beach, FL 33407
  
  The business
  responded to this complaint but has asked that its response not be published.

  Customer Answer

  Date: 11/06/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I didn't "choose" to pay the deductible, rather, I had no other choice because the corporation has irresponsibly not instituted a system to procure parts on demand for its customers who pay them monthly for repair services. Further, the corporation quite obviously forces the replacement option to multiply its monthly profits from its customers by purposely not offering repair locations, even in major popukated metropolitan areas such as Seattle. The corporation has obviously devised a scheme which leaves its customers powerless and forced to submit a replacement claim. A refund of the difference would be the least they could do for wasting my time and coercing monthly payments from me for a refurbished phone. 
  
  
  
  Sincerely,
  
  
  
  ****** ****

• Initial Complaint

  Date:10/07/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My home was destroyed by fire 22 May 2021. I had to relocate to the ******** **** ** ******* and pay out of pocket from the date of the fire 5.22.21 until March of 2022 after informing ***** ***** and my Homeowners Insurance company American Bankers Insurance/Assurant of losing my home to a fire that was caused by my neighbor neglecting to properly fix her electrical problem.
  
  At that time, I also discovered that I was a victim of a Bait and Switch Insurance Policy. See attached ltr from ***** *****, dtd 31 Oct 2023. Stating that American Bankers dropped my Policy due to non payment from ***** *****. After 1 year, I was issued a Borrowers Policy which forced me in to a foreclosure status.
  
  After I exchanged numerous phone calls, emails and written correspondence with ***** ***** and Assurant to discuss how and why my Homeowners Insurance Policy that I had been paying for 10 1/2 years was switched to a Borrowers Policy that did not provide any coverage for my personal property loss.
  
  After speaking with ***** *********, *** Large Loss Claims Analyst, *** ********** ***** ****** **, Atlanta GA, 30339. Email: Brian.m.*********@assurant.com, PH# ************, I received some compensation but it was too little and too late and left me unable to prevent my mortgage from falling into a foreclosure status.
  
  To date, I am waiting on a reply from Mr. *********, Assurant Agent, to explain to me the difference in financial benefits from my initial mortgage policy Insurance Policy ********** vs to the BORROWERS POLICY ************ that I received as a result of a Bait and Switch action.
  
  I would also like to be compensated for my most recent request for reimbursement that I sent to Mr. ***** ******** in the amount of $********. I do not believe that I received equal and fair compensation for my loss after paying ***** ***** for 10 1/2 years.

  

  Business Response

  Date: 10/19/2023

  The business responded to this complaint but has asked
  that its response not be published.

  

  Business Response

  Date: 11/02/2023

  The business responded to this complaint but has asked
  that its response not be published.

  Customer Answer

  Date: 11/06/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ******** *******

   

  6 Nov 21

  I have been requesting  and waiting for a reply with regard to my original question.  What happened to my timely monthly payments that included my homeowners insurance for 10 1/2 months.  That  will answer your questions and mine. This is clearly is a case of Bait and Switch unless you prove other.  Please ask  Wells Fargo where is my homeowner insurance money that was included in my timely monthly payment for THEY ACCEPTED FOR 10 1/2 yrs.  That is my REAL INSURANCE PAYMENT.   I WILL BE ASKING THE GOV ****** THIS SAME QUESTION.   THANK YOU.   WAITING FOR THE TRUTH OR HONOR MY REQUEST FOR REIMBURSEMENT.  
  
  

   

• Initial Complaint

  Date:10/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing against Assurant/ ******* Mobilefor the mismanagement with my claim. I opened a claim for my cell phone in August 2023. I wanted to get my screen repaired in my cell phone, a ******* S23. I was told by assurant that I could only get a refurbished phone after paying **$. I did not want a refurbished phone. The clerk at the time informed me the only place to fix my phone was in PA. I had the runaround with ******* and Assurant so I contacted the BBB. On October 6, I contacted Assurant with the help of an ******* Executive. The ******* Executive gave me an address of a company called CPR cell phone repair. It is very close to my home. The company needed the claim number ********. Assurant would not allow me to get my phone fixed there because they said CPR CELL PHONE REPAIR IS not affiliated with Assurant. THIS WAS JUST LUDICROUS. NOT ONLY IS THIS STORE INDEED AFFILIATED, THE STORE IS ON THE ASSURANT WEBSITE,ASSURANT.COM. The address of the store is **** ******** ****, ***********, MD. The Assurant clerks were sending me to places extremely far from my home such as Baltimore, Rockville, AND VIRGINIA. It would be very difficult to get there. One clerk that I spoke to called the *********** store and verified that they had the ******* ultra 23 parts, and despite that knowledge, A supervisor got on the phone and said there wasn’t anything she could do. That’s when I looked on the Assurant Website and saw the CPR CELL PHONE REPAIR STORE LOCATOR, AND THE VERY STORE THAT ASSURANT IS SAYING NOT AFFILIATED IS LISTED. IM ASKING 4 HELP IN THIS MATTER, ASSURANT HAS CAUSED MUCH STRESS IN THIS JOURNEY. I HAVE BEEN GIVEN ALL KINDS OF WRONG INFO SINCE AUG. I WANT TO GET MY PHONE REPAIRED AT THE CPR STORE, AMERICAN BLVD *********** , MD. THIS HAS BEEN HORRIFIC. I AM A SENIOR PERSON WHO HAS DIFFICULTY GETTING AROUND. MY PHONE NUMBER IS **********/ #********. I am asking for help in this matter.

  

  Business Response

  Date: 10/12/2023

  October
  12, 2023
  
  
  Better
  Business Bureau, Inc.
  Southeast
  Florida and the Caribbean
  4411
  Beacon Circle, Suite 4
  West
  Palm Beach, FL 33407
  
  The business
  responded to this complaint but has asked that its response not be published.

  Customer Answer

  Date: 10/16/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ****

• Initial Complaint

  Date:10/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Claim Submitted 9/16.
  
  Home Appliance Warranty Claim (Policy ********** - Claim ***********)
  Number contacted ************
  Adjuster ***** Rigsby
  Adjusters Manager - **** - extention *******
  
  For over 2 weeks now neither my adjuster or her manager will return my call. I have questions regaurding this claim that still remain unanswered. I was also told I could call my own service tech and I need reimbursement for doing such. The customer service is absolutely horrible, when you call they will only let you speak to your adjuster or their manager. Both of these people are the ones that will not return a call or email. They will not give you a corporate number, they will not give you a complaint department, they will not let me speak to anyone else!

  

  Business Response

  Date: 10/19/2023

  The business responded to this complaint but has asked
  that its response not be published.

  Customer Answer

  Date: 10/26/2023

  only took 32 days to finalize the matter.  Company response on here was just as ******** as the adjuster.

   

  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is almost satisfactory to me, but what better can be done? 

  Assurants customer service severely lacks. 
  
  
  
  Sincerely,
  
  
  
  **** *******

• Initial Complaint

  Date:10/05/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tried to renew Service Plan for KitchenAid dishwasher for 2023 and called *********/*** Warranty Guard to confirm product was still under warranty and was told warranty expired 10/29/22. Was charged on ******** ******* statement $****** on Oct. 6, 2022 for warranty and company knows nothing about payment. Called ********* as listed on ******** ******* statement ************ and e-mailed *** with attached documentation of charge. The amount charged is over the renewal amount. ******** ******* cannot help me or reimburse me because it was not reported within 60 days of transaction. Did not know about the problem until I tried to renew warranty on 10/2/23.

  

  Business Response

  Date: 10/11/2023

  October 11, 2023
  
  Better Business Bureau, Inc.
  Southeast Florida and the
  Caribbean
  4411 Beacon Circle, Suite 4
  West Palm Beach, FL  33407
  The business
  responded to this complaint but has asked that its response not be published.

  Customer Answer

  Date: 10/17/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ****

• Initial Complaint

  Date:10/04/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a claim with assurant for a husqvarna lawnmower 7 weeks ago and still have not gotten a resolution. Today I was informed that a buyout of my property will not be granted because the parts required to fix it will be here on the 15th of October… I called central power who has my mower and they advised that is an estimated date because the parts are on back order.. I have no end in sight, I am requesting the property to be bought out. The company refuses.

  

  Business Response

  Date: 10/16/2023

   

  Federal Warranty Service Corporation
  P. O. Box 105689
  Atlanta, GA 30348-5689
  Phone: 305-256-7136 Ext. 4037136
  Email: [email protected]

  
  Via: BBB Website
  October 16, 2023

  
  Better Business Bureau, Inc.
  Southeast Florida and the Caribbean
  4411 Beacon Circle, Suite 4
  West Palm Beach, FL 33407

  The business
  responded to this complaint but has asked that its response not be published.

  Customer Answer

  Date: 10/18/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *******