Complaints

This profile includes complaints for Assurant, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Assurant, Inc.

  11222 Quail Roost Dr Miami, FL 33157-6543

  
• 

  American Bankers Insurance Group

  PO Box 961 Horsham, PA 19044-0961

• 

  Service Protection Plus GE Contract Administration Center

  PO Box 7528 Madison Heights, MI 48071-7528

• 

  Assurant, Inc.

  260 Interstate M Circ Se Atlanta, GA 30339

• 

  American Bankers

  260 Interstate N Circle, SE Atlanta, GA 30339

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/10/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our refrigerator is broken. It is under warranty. It took a week and a half to come to diagnose and 2 weeks to come repair. The part was was broken in transit. Now they have reordered and have us scheduled for 3 weeks out. We asked them to expedite and the rep said he was but when pushed on that subject then admitted that he could not expedite the part. He would not transfer us to a manager. And hung up on us.

  

  Business Response

  Date: 08/22/2022

  August 22, 2022
  
  The business
  responded to this complaint but has asked that its response not be published

  Customer Answer

  Date: 08/26/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I have not yet received the check (8/26) but they responded promptly and gave options.  Their vendor who did the work was substandard.  The man who came to the house was great.  But trying to contact them by phone was awful.   Thank you for all your assistance! 
  
  
  
  Sincerely,
  
  
  
  ***** *******

• Initial Complaint

  Date:08/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 2, 2022
  
  Was told by Assurant my claim would be done after they performed background check on my phone(wtf) by Aug4th....Was told this by Assurant on a recorded line....Spent 8hrs on phone trying to resolve this issue....assurant them lied on a recorded line, Aug 5th....they added more steps to their "process" then told me their "managers" were busy too talk to a paying customer. Not sure what Assurant Inc. considers as too busy but where i bought this service from them, *******, people dont have 8hrs to just give away.

  

  Business Response

  Date: 08/16/2022

  The business
  responded to this complaint but has asked that its response not be published
  

  

  Business Response

  Date: 08/25/2022

  The business
  responded to this complaint but has asked that its response not be published

  Customer Answer

  Date: 09/02/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: Assurant doesn't appear to have much personal contact with service members, let alone Marines.

   

  Assurant going to say, this time, (x3) Assurant really heard the calls "trust us". They denied my claim three times, for 3 different reasons on 5 occasions. Thats what we call a lack of integrity if u ever had any. 

   

  During this process I attempted on multiple occasions to offer an alternative to Assurant's denied claim. At no time was there any attempt by Assurant to offer anything other than a denial. So i want refund for services paid for service yet not rendered. 

   

  
  
  
  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:08/09/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the Assurant insurance on my Samsung S22 Ultra phone back when I purchased the phone and put it on my tmobile account because I was sold on $** cracked screen repair if the phone was cracked. I initially was gonna pay less with Samsung for the insurance but they sold me.on the cracked screen repair. Since I'm a bedside nurse, I thought this was a good idea to stick with it since I had always kept insurance on all of my devices. I started to file a claim for my cracked screen and was told there were no parts for my phone within a 50 mile radius so I had to get it replaced. The replacement is now $**. I explained that it wasn't my fault the part wasn't available here to be repaired. I was told several different stories and finally escalated the call 4 times only to be told that I would get a call within 24 hours for someone else and that it is up to the Tmobile store to have the part. I was in the Tmobile store and the repair tech explained that they have no way to request the parts nor do they know when they will get the parts needed for my phone. The Assurant person on the phone didn't realize I was in an actual store and they didn't have much to say after that but that I had to pay $** for a replacement device even tho all I needed was the screen replaced.

  

  Business Response

  Date: 08/16/2022

  The business
  responded to this complaint but has asked that its response not be published

  Customer Answer

  Date: 08/16/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is not satisfactory to me but I have no choice but to accept it.
  
  
  
  Sincerely,
  
  
  
  ****** *******

• Initial Complaint

  Date:08/02/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a claim with my renters insurance on June 13, 2022. I have not been able to speak to a human from that time to now. Every time I attempt I'm sent to a voice-mail. I've left numerous voice-mail messages only for them not to be returned. I've sent countless emails only for them not to be responded to. I finally reached a csa only to have him tell me someone would reach out to me regarding my claim within 24 hours. The 24 hrs has come and gone 3 weeks ago.

  

  Business Response

  Date: 08/15/2022

  The business
  responded to this complaint but has asked that its response not be published

  Customer Answer

  Date: 08/16/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ********* ********

• Initial Complaint

  Date:07/31/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My phone was lost on 06/08/2022. I filed a claim and was approved for shipping. My device was lost in transit and ups have took full responsibility for the loss package. I was told to wait 10 to 14 business days to receive another device but have been getting nothing but lies from the supervisors. They tell me to wait another 24 to 48 and then when I call back it's something different. I'm tired of the lies and game. Ups said that they loss the package so why do I have to wait until you collect money that's bad business because you have my deductible money. My claim number is 58086515.

  

  Business Response

  Date: 08/02/2022

  The business
  responded to this complaint but has asked that its response not be published

  Customer Answer

  Date: 08/03/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******** ******

• Initial Complaint

  Date:07/25/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a Samsung Galaxy G20+ phone. The original was damaged and I sent it to Assurant for replacement. I received the new phone on May 8, 2022 and was given a box and label to return the damaged phone to Assurant which I did via USPS on May11. The package arrived at their York, PA warehouse on May, 16, 2022. I have copies of the pictures I took of the box and the day and time the post office delivered the phone. I thought that was that until I looked at my last Sprint bill showing a balance of $******. This was due I was told at first that they never received the package. After several phone calls, I was told that the package WAS received but they claimed the package was empty!!! I suggested to them that they either investigate the warehouse or put in a complaint for stolen/lost property by the post office. As of the current date, this amount is still being reflected on my last bill. I refuse to pay for something that was lost/stolen by them or the post office. I have read a lot of other complaints regarding this issue in online and it is apparently an ongoing issue with either the post office of Assurant. I want this charge removed from my former Sprint account which is now under the perview of T-Mobile.

  

  Business Response

  Date: 07/27/2022

  The business
  responded to this complaint but has asked that its response not be published

  Customer Answer

  Date: 07/28/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ********

• Initial Complaint

  Date:07/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a 3-year extended warranty for our kitchen appliances as well as our washer and dryer from Assurant. We developed a problem with our ice maker dispensing unit. After 2 attempts to repair the issue while ordering new parts and not completely resolving the issue, I asked that a more experienced service man attempt to repair the unit. They sent the same person who said he had to order yet another part. The refrigerator/freezer is working perfectly except that a little plastic lever will get stuck in the on position when pulling your glass out of the dispenser; easily pulled back into place. I received notice that the part to repair the plastic lever is not available and that they will send a check for 50% of the refrigerator/freezer replacement value. While all the other appliances are still under warranty the refrigerator/freezer will not be.
  
  We don't want 50% replacement value of the appliance we want to keep what we have and will adjust to the Ice dispenser. I cannot find anyone to put a warranty on just the refrigerator/freezer. We have already paid for the 3yr. warranty on all the other appliances and can't afford a new appliance for 50% of it's replacement nor a, if it happens, a costly repair. They told me that once a decision has been made it can't be undone. If I had known that this little aggravation of the ice dispenser would cost me the warranty on the 99% functional refrigerator /freezer I wouldn't have mentioned it.
  
  In summary this was a unilateral decision on their side justified by contract language which I have never seen. This seems unjust.

  

  Business Response

  Date: 08/04/2022

  The business
  responded to this complaint but has asked that its response not be published

  

  Business Response

  Date: 08/12/2022

  August 12, 2022
  
  The business
  responded to this complaint but has asked that its response not be published
  

  Customer Answer

  Date: 08/16/2022

  
  
  Complaint: 17606973
  
  
  
  I am rejecting this response because: I don't agree with the decision to withdraw the warranty on my refrigerator/freezer. It is fully functional with the exception of the ice dispensing lever getting stuck in the on position. There was no way I could decipher from the warranty agreement that something as inconsequential as this would cancel the warranty on the refrig./Freezer.
  
  
  
  Sincerely,
  
  
  
  **** ********* **********

• Initial Complaint

  Date:07/21/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My cell phone was dropped and the screen cracked i contacted assurant to file a claim to replace my cell phone. Claim ********
  
  I filed the claim on June 30th 2022 and received the replacement phone the next day July 1st 2022. I placed the damaged phone in the mail on July 6, 2022, 3:25 pm. USPS tracking number ********************** package shows in transit but arriving late.
  
  I have received two emails from assurant telling me to return my device or i will be charged full retail price, I have already returned the device the tracking number shows it is in transit to them.
  
  Assurant is going to charge me the full price of my damaged phone even though the tracking number shows i sent the phone back to them.

  

  Business Response

  Date: 07/27/2022

  The business
  responded to this complaint but has asked that its response not be published
  

  Customer Answer

  Date: 07/28/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 17600479, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ********

• Initial Complaint

  Date:07/20/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased ** Refrigerator from ***** Hardware 4/17/19 with extended 5-year warranty. Problems with refrigerator started 5/9/22. Five (5) Service calls have been performed with the last ** repairman stating unit is unrepairable. When I called into Assurant on 7/20/22, ******* confirmed ** repairman noted "unrepairable" (using ***** Protection Plan phone #**************). I have been told twice (****** on 6/16/22 and ******* on 7/13/22) that I would receive an email with a Gift Card for a new refrigerator based on my plan. I have not. I keep getting the run around from everyone I have spoken to. I have called in a total of 10 times. Refrigerator completely unusable. Daughter with autoimmune disease, medicine goes bad without refrigeration. Will be out over $***** for three medications. Have been nice and respectful to phone reps and service reps, but today I have had it. Why pay over $***** for a refrigerator and another $*** for something no one wants to stand behind. We are eating out a lot b/c no refrigeration. At one point I was told to call **, I did. The ** rep said it was ***** Protection Plan that handled everything. This was on 7/6/22. I expect what I paid for. PLEASE HELP!

  

  Business Response

  Date: 07/25/2022

  July 25, 2022
  
  The business
  responded to this complaint but has asked that its response not be published
  

  Customer Answer

  Date: 08/01/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  *** *******

• Initial Complaint

  Date:07/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired an interstate moving company on April 30th, 2022, to transport my personal items from my New Jersey apartment to my new Georgia apartment but things did not go as planned, the employees of the moving company left my apartment in New Jersey and same they were going to get supplies but never came back. After 24hrs, I decided to file a claim and i was told an adjuster will reach out. After a couple of days, an adjuster reached out and I explained the incident. She told me wait and hear back from the moving company before we move forward. After multiple attempts to reach the moving company and sleeping on the floor in an empty apartment, they finally reached out and said they were delivery my items on May 22nd , 2022. Upon arrival noticed most of my items were missing or damaged. I reached out to my adjuster several times but did not get a response. so, i opted out to reach out to her manager and left a voicemail. after a few days she calls back with an attitude that i need to provide my police report, personal item forms and other documents that i submitted on June 21, 2022 and i got an email confirmation that this will be processed within 5 - 6 business days. I also sent out an email regarding my living expenses during these months but have not heard back from anyone.

  

  Business Response

  Date: 07/19/2022

  We would like the opportunity to further assist. Please provide us with your policy number and any additional documents received or sent to the adjuster. Once received we can further review.

  Customer Answer

  Date: 07/20/2022

  Please see attachment with detailed information about my policy that I received from the adjuster and sent back to her.

  

  Business Response

  Date: 08/03/2022

   

  The business
  responded to this complaint but has asked that its response not be published

  Customer Answer

  Date: 08/04/2022

  
  
  Complaint:
  
  
  
  I am rejecting this response because: My policy covers my personal property up to $. The police report clearly states my loss was more than the $******. The payment i am being offered does not cover my loss and the adjuster never reached out to me in regard to any depreciation cost. All the back and forth with Assurant since April 30th, 2022 has been mentally draining. I am asking the depreciation cost to be paid off, so I can go back to rebuilding. I have lost so much already.
  
  
  
  Sincerely,
  

  

  Business Response

  Date: 08/11/2022

   

  The business
  responded to this complaint but has asked that its response not be published

  Customer Answer

  Date: 08/14/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I was not called but finally got the letter in the mail and have forwarded the receipts for the replacements via email with my claim number in the subject line.
  
  
  
  Sincerely,
  
  
  
  ******** *********