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Business Profile

Insurance Companies

Assurant, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Assurant, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Assurant, Inc. has 89 locations, listed below.

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    Customer Complaints Summary

    • 3,663 total complaints in the last 3 years.
    • 1,196 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/31/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My phone was lost on 06/08/2022. I filed a claim and was approved for shipping. My device was lost in transit and ups have took full responsibility for the loss package. I was told to wait 10 to 14 business days to receive another device but have been getting nothing but lies from the supervisors. They tell me to wait another 24 to 48 and then when I call back it's something different. I'm tired of the lies and game. Ups said that they loss the package so why do I have to wait until you collect money that's bad business because you have my deductible money. My claim number is 58086515.

      Business Response

      Date: 08/02/2022

      The business
      responded to this complaint but has asked that its response not be published

      Customer Answer

      Date: 08/03/2022



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ******** ******

    Assurant, Inc. is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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