Complaints

This profile includes complaints for Assurant, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Assurant, Inc. has 89 locations, listed below.

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• 

  Assurant, Inc.

  11222 Quail Roost Dr Miami, FL 33157-6543

  
• 

  Assurant, Inc.

  1287 Gardiners Road Kingston, ON K7P 3J6

• 

  Assurant Group

  1 Chase Manhattan Plaza 41st floor New York, NY 10005

• 

  Assurant, Inc

  480 E Swedesford Rd Ste 350 Wayne, PA 19087-1854

• 

  Service Protection Plus GE Contract Administration Center

  P.O. Box 7528 Madison Heights, MI 48071

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/28/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sunday 2/22/2025 I filed a claim for a stolen phone. I was approved on Sunday 2/22/2025. I received an email that my replacement phone had been shipped and would be provided overnight. As of Thursday 2/27/2025, UPS states they are still not in possession of the device. I was told by the customer support rep at Assurant on Thursday 2/27/2025 that I would need to wait an additional 3 business days for an update on shipping. The deductible of $*** has been charged to my card as of Sunday 2/22/2025. I have stated numerous times that the phone is for my elderly father (******** ****) who lives alone. I cannot wait an additional week for an update and still not have a phone in which I have paid for. I also pay for the insurance coverage monthly.

  Customer Answer

  Date: 02/28/2025

  Hello,

  the device was delivered yesterday afternoon. I called Assurant to notify them of the delivery. The shipping details remain unchanged. However, we did receive the device.

   

   

• Initial Complaint

  Date:02/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My washing machine repair took 23 days because of needless redundancies required by Assurant. I contacted Assurant on 2/3. The first step was a phone appointment with a technician from ****, On 2/4, the phone technician identified the part necessary for the repair and said a local technician would be sent to install it. That did not happen. Instead the local technician came on 2/7 and said he was only there to diagnose the problem. He identified the same part and said the local company would order it on 2/8. I called the local company on 2/12, and they said Assurant had placed a hold on the part order while they reviewed it. I called Assurant immediately, and they said it takes 2-3 business days to review the part order. I explained that two different technicians had identified the part, and I had already waited 9 days for repair. I asked the Assurant representative to escalate the claim so the part could be ordered. He said he would do so. I called Assurant back on 2/13 to be sure the hold on the part order was lifted. The Assurant representative said it was not, but today is already the second business day so probably it would be ordered by tomorrow. I asked about the escalation and he said the claim was escalated but had not been reviewed by the "back office." I asked to speak to a supervisor. I waited 30 minutes on the phone for "Clark" who told me the claim had NOT been escalated. I asked if the previous two representatives had been lying. He said it's just not escalated, and again advised me to wait patiently. I asked to talk to someone in claims and he said it's not possible. The hold was finally lifted and the part was supposedly ordered on 2/15 for delivery to the local installer. That took a week. The part was finally installed on 2/25. This is NOT the service I expected from the $****** warranty for three appliances I purchased. The delay is unacceptable and completely avoidable. I want to cancel my warranty and get a full refund.

  

  Business Response

  Date: 03/19/2025

  March 18, 2025
  
  Better Business Bureau, Inc.
  Southeast Florida and the Caribbean
  4411 Beacon Circle, Suite 4
  West Palm Beach, FL  33407
  
  The business
  responded to this complaint but has asked that its response not be published.

  Customer Answer

  Date: 03/19/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ********* *****

• Initial Complaint

  Date:02/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a warranty on a window unit and they keep telling us they will fix it. The techs have canceled and rescheduled 7 times with no urgency. The heat/ac unit is all we have with temps plummeting to below 25 degrees and I am on oxygen and cannot use space heaters in the interim. We asked for a refund on the warranty they said no. They will not fix it, they will not replace it, just keep canceling and rescheduling and not keeping their end of the agreement. They refuse to send a different tech stating there is an open ticket but yet the one that holds the open ticket is not showing up. Meanwhile, my health suffers and I have been in the emergency room already.

  

  Business Response

  Date: 03/03/2025

  March 3, 2025
  
  Better Business Bureau, Inc.
  Southeast Florida and the
  Caribbean
  4411 Beacon Circle, Suite 4
  West Palm Beach, FL  33407

  
  The business
  responded to this complaint but has asked that its response not be published.

  Customer Answer

  Date: 03/14/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jan 20, 2025
  $****** - $*** deductible = $ 723.55
  Assurance extended warranty
  Filed claim for RV repairs , followed correct protocol. We asked for payment to be sent directly to us for out of pocket expenses. Claim was approved with claim # ********. After waiting 10 days for check we called customer service inquiring where payment was . Told at that time that claim was denied, because they wouldn’t send payment to us that it needed to go to RV Service . I was told we had 30 days to get the claim rewritten which brings me to today 2/18/2025. Had the RV tech here for 2 hours of being on the phone & told they wouldn’t rewrite the claim after it was denied . Opposite of what I was told less than a week ago .

  

  Business Response

  Date: 02/20/2025

  Please see attached

  Customer Answer

  Date: 02/28/2025

  
  
  Better Business Bureau:
  
  
  
  

  We are satisfied with reimbursement. What does Assurance need as far as proof of payment . 

  This is our invoice and receipt
  

  
  
  Sincerely,
  
  
  
  ***** *******

• Initial Complaint

  Date:02/19/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction Date: 9/4/23I purchased a 5 year extended warranty with Assurant for my ******* Appliance. I had followed their instructions and had multiple service tech's over to look at my appliance. They deemed it not serviceable and I was told over the phone that I would be receiving a gift card to replace my appliance. I was told I would receive a gift card for $****. This was not the amount of the appliance I bought. The purchase price was $********, on sale for $********. Plus tax, $*******. I also told them that I was told in a separate phone call, that Assurant promised me that they would pay for my lost food within the appliance, which totaled $******. I did not ask for any compensation for my time, but I did have to take time off work that cost me well over $***** in lost wages due to service technicians not calling or showing up to the scheduled appointment. Lastly, because we have had no way to keep food cold/preserved, we have had to eat out for nearly every meal. This has cost us thousands in extra food costs over the past six months as well. I am only asking that we be reimbursed for the Fridge that I paid for and the food that went bad due to a faulty appliance.I only want to replace what we lost. I am not looking for anything more. I want to be able to replace my fridge and the food we lost.Mr. ********, I paid for a protection plan hopeful that I would not have to use it. I looked to you and Assurant for help because we unfortunately needed it. You chose to look the other way and not help me. When I go to work, as a Firefighter and Paramedic, I cannot simply look the other way when people in need call me for help. I have to act, even if it costs me my life. I am not asking for life, or limb, I am simply asking for a replacement appliance. Thank you for your time and consideration.Submitted by your disappointed customer,***** ********** ********* ****** ** *****

  

  Business Response

  Date: 03/05/2025

  March 5, 2025
  

  Better Business Bureau, Inc.
  Southeast Florida and the Caribbean
  4411 Beacon Circle, Suite 4
  West Palm Beach, FL 33407
  

  The business
  responded to this complaint but has asked that its response not be published.

  

  Business Response

  Date: 03/05/2025

  March 5, 2025
  

  Better Business Bureau, Inc.
  Southeast Florida and the Caribbean
  4411 Beacon Circle, Suite 4
  West Palm Beach, FL 33407
  

  The business
  responded to this complaint but has asked that its response not be published.

  Customer Answer

  Date: 03/19/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Thank you for making this right.  
  
  
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:02/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a refrigerator and included a 5 yr extended warranty with Lowes protection plan on January 14, 2023.
  I called them out on April 8, 2024 because my led lights in the freezer and top part of the refrigerator stopped working. They denied the claim stating light bulbs are not covered. It is not a light bulb it is a module. I tried talking to them explaining I can't just replace a bulb. They wouldn't do anything. Now on Jan 17,2025 I called for a claim because my bottom ice maker isn't working and still the lights haven't been fixed. They again denied my claim because there was dust and dirt under the front of the refrigerator. Stating it causes the compressor not to work properly. There is not anything wrong with the compressor. The temperature in the freezer and refrigerator are fine. The motor is fine I have no other problems with the refrigerator. I was told by the technician that cam out that the brain wasn't making contact to make ice. Every time I make a claim they deny the claim. I was told by two people that the led lights are covered but yet they won't fix them. I called another company out to give me a quote and to do maintenance on the refrigerator and was told they can do maintenance for *** dollars but it doesn't need it. I just want my lights and ice maker repaired by them. I paid for the warranty and every time progressive comes out the claim is denied. It isn't just on this appliance either.

  

  Business Response

  Date: 03/10/2025

  Via: BBB Portal
  March 06, 2025
  
  Better Business Bureau, Inc.
  Southeast Florida and the
  Caribbean
  4411 Beacon Circle, Suite 4
  West Palm Beach, FL  33407

  
  The business
  responded to this complaint but has asked that its response not be published

  Customer Answer

  Date: 03/10/2025

  
  
  Better Business Bureau:
  
  
  
  

  Assurant has made a huge effort to get the refrigerator working. I did speak to Beverly and told her the lights were working and assumed the ice maker was working as well. Later in the morning I discovered the ice maker was not making ice. I called Beverly back and she set up another appointment to find out why. I have this appointment set for Wednesday March 12th. Other than this I am satisfied with the help I have received to correct the problem. 

  Thank you,

  ********

• Initial Complaint

  Date:02/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 13, 2025 I called Assurant Service Protection Advantage (SPA) since our range had stopped working. I was provided an appointment on 1/18. The tech performed his research and determined he needed to order 6 different parts and that it could take a couple of weeks. He was back at our home on 1/31. After assessing the parts he determined that the range was unrepairable and was going to enter that information into his paperwork. He advised us that SPA would reach out in a couple of days to provide us with our claim information. We called SPA on the same day of 1/31 to confirm. SPA advised us that we should hear back by 2/3. No one called us so we called again on 2/4. Initially, the customer service rep advised us that the order was captured incorrectly and that she would fix it. We placed another call on the same day to ensure that things were captured correctly. The customer service rep was extremely rude and spoke harshly advising us to wait so we requested that an elevated complaint be entered. We called again on 2/6 and were advised to wait 2 full business days (due by 2/7) to receive a resolution. No one called us by 4PM EST so we called and were advised now to wait until Monday. I requested for a supervisor and was advised that the supervisor was on a call, meaning they only have one supervisor. When the lady returned to the line she stated we had to wait until Monday, 2/10. I interrupted her stating that we needed to speak to a supervisor and she yelled to let her talk. I hung up on her due to her rudeness and lack of professionalism. This demonstrates that the company does not care about their customers and hires sub-par employees. I would not recommend them as a provider. This has been the worst customer service experience that we've encountered. We are still waiting for a check to cover the damaged range and to cover additional costs associated with their delay in providing timely service.

  

  Business Response

  Date: 02/26/2025

  February 26, 2025
  
  Better Business Bureau, Inc.
  Southeast Florida and the
  Caribbean
  4411 Beacon Circle, Suite 4
  West Palm Beach, FL  33407

  
  The business
  responded to this complaint but has asked that its response not be published.

  Customer Answer

  Date: 03/13/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 22914751, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Luis Garcia

• Initial Complaint

  Date:02/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a smart tv from *******.com on Aug 9,2022 around feb 16,2023 tv started having pixel issue that ******* sent my nearest service center to diagnosed which they called me to notify that part needed was not being made any more by manufacture so ******* approved for a replacement under manufactures warranty on Feb 27,2023 now that ,that replacement gave out and has left side of tv dark smelled like burnt circuit ******* sent technician to inspect tv and they said screen needed to get replaced and it was out of manufactures warranty so for me to use my extended ******* care plus warranty through assurant as they should be able cover it. To my surprise they are not because replacement tv is the same model but serial number is different than whats on the contract, they are not trying to honor extended warranty that I purchased with original tv they have sent me back to ******* to speak to them about the issue and on *******s end they are able to see replacement was granted under manufactures warranty and the replacement is covered under extended warranty and they can not provide me with proof only the last email that i received which states exchange has been approved. assurant is requesting documentation that shows ******* exchanged the TV with the serial and model number listed. Assurant is having me contact ******* left and right instead of them communicating with them. I am not pleased with the service i am currently getting as i had paid for coverage that i am not receiving due to them not updating their records what so ever. I’ve escalated the situation and all i get from assurant superiors is to call ******* back because they can not update serial numbers without proof of purchase which is so retarded as I'm a loyal ******* customer and have never used ******* care plus extended warranty until now which its been a very bad experience

  

  Business Response

  Date: 02/27/2025

  February 26, 2025
  
  Better Business Bureau, Inc.
  Southeast Florida and the Caribbean
  4411 Beacon Circle, Suite 4
  West Palm Beach, FL  33407

  
  The business
  responded to this complaint but has asked that its response not be published.

  

  Business Response

  Date: 03/03/2025

  February 26, 2025
  
  Better Business Bureau, Inc.
  Southeast Florida and the Caribbean
  4411 Beacon Circle, Suite 4
  West Palm Beach, FL  33407

  
  The business
  responded to this complaint but has asked that its response not be published

  Customer Answer

  Date: 03/10/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** *****

• Initial Complaint

  Date:02/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BBB Complaint Summary
  
  I have been experiencing ongoing issues with Assurant regarding my OnePlus Open insurance claim. Despite complying with all requests, my reimbursement has been delayed for months due to conflicting responses and mishandling of my claim.
  
  Key Issues:
  November 2024: Filed a claim, but Assurant didn’t recognize my device. They offered reimbursement instead of a replacement.
  December 2024 - January 2025: Provided all requested documents multiple times. Assurant repeatedly changed their requirements, first requesting a receipt, then stating it wasn’t needed. They also claimed my device wasn’t received.
  January - February 2025: Assurant confirmed receipt of my device, then later stated the IMEI didn’t match. I explained the original was replaced under warranty and provided proof. They assured me the reimbursement was processing, then contradicted themselves by saying they were still waiting for the device.
  Desired Resolution:
  Immediate issuance of my reimbursement check.
  A formal apology and review of their claim process to prevent similar issues.
  Assurant’s handling of my claim has caused undue stress and inconvenience. I expect this to be resolved without further delay.

  

  Business Response

  Date: 02/12/2025

  February 12, 2025

  Better Business Bureau, Inc.
  Southeast Florida and the Caribbean
  4411 Beacon Circle, Suite 4
  West Palm Beach, FL 33407

  The business
  responded to this complaint but has asked that its response not be published.

  Customer Answer

  Date: 02/25/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:02/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mishandling of Device Insurance Claim, Failure to Provide Resolution
  
  Background: On 1/11/25, I filed a claim (#********) with Assurant for a lost phone and paid a $*** fee for a replacement. That evening I recovered my phone & contacted Assurant on 1/12/25 to cancel. Assurant refused, stating they could not stop the process, instructing me to return the replacement upon receipt.
  
  The replacement arrived on 1/14/25 and was returned via USPS using Assurant’s prepaid, insured label (Tracking #***********************. Yet on 1/17/25, Assurant bricked my recovered phone, making it unusable despite following their instructions.
  
  My Actions-1/18 to 1/24: Called Assurant ~10 times; each time I was told my phone would be unbricked in 2-3 business days due to tech support delays. Never happened.
  1/24: Emailed Assurant ([email protected]) a formal complaint. The automated response stated my request would be handled within 30 days.
  1/30: Called Assurant again; they refused to help/unbrick my phone, stating they would not do so until 2-3 business days AFTER receiving the package. If lost, I’d be charged an unrecovered equipment fee despite it being insured. They advised me to contact USPS.
  1/31: Filed a Missing Mail Search Request with USPS (Request ID: *** ** **** ****).
  2/4: Filed a USPS case (Service Request #74350058) to locate the package.
  
  Complaint Against Assurant:
  1.Refused to cancel my claim despite my immediate request before the replacement shipped.
  2.Bricked my recovered phone despite returning the replacement.
  3.Lied repeatedly about unbricking my phone and misrepresented the process, leaving me without a phone.
  4.Refusal to acknowledge they insured the package and threaten additional charges.
  
  Requested Resolution:
  1.Immediate unbricking of my phone and restoration of service.
  2.If my chargeback fails, refund the $*** fee for a phone I do not have.
  3.No charges for an insured package that USPS lost.
  4.Policy review to prevent future issues and an apology.

  

  Business Response

  Date: 02/06/2025

  February 6, 2025
  
  The business
  responded to this complaint but has asked that its response not be published.

  Customer Answer

  Date: 02/07/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and since they were able to get my device unblocked and I will not be charged/paying the fee for the returned device, I find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** **********