Complaints
This profile includes complaints for Assurant, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 3,678 total complaints in the last 3 years.
- 1,191 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/21/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a service contract with Assurant service Protection Advantage for my ******** Gas Dryer. I contacted them for a service call and they subcontract out to *** factory Services. *** has cancelled numerous appointments without notification. Assurant would not find a different agency to complete my service call. I had to call a private company and pay out of pocket for my dryer repair. I am seeking refund for the $** deductible, the repair of $119.76 and $380.34 which is whar my service contract cost. I also want consumers to know that both Assurant and *** are scam artists with the poorest customer service.
Business Response
Date: 06/03/2024
June 3, 2024
Better Business Bureau, Inc.
Southeast Florida and the
Caribbean
4411 Beacon Circle, Suite 4
West Palm Beach, FL 33407
The business
responded to this complaint but has asked that its response not be published.Customer Answer
Date: 06/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ***********Initial Complaint
Date:05/20/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I invested in an extended warranty to ensure protection for my family and our belongings. Recently, I discovered severe damage to the furniture, posing a potential hazard to our safety. I promptly submitted a claim to Assurant, providing all necessary documentation and detailing the extent of the damage. However, the claim was denied without proper explanation.This denial leaves me in a precarious situation, as the damaged furniture compromises our comfort and safety.Business Response
Date: 06/03/2024
May 30, 2024
Better Business Bureau, Inc.
Southeast Florida and the Caribbean
4411 Beacon Circle, Suite 4
West Palm Beach, FL 33407
The business
responded to this complaint but has asked that its response not be published.Business Response
Date: 06/19/2024
May 30, 2024
Better Business Bureau, Inc.
Southeast Florida and the Caribbean
4411 Beacon Circle, Suite 4
West Palm Beach, FL 33407
The business
responded to this complaint but has asked that its response not be published.Customer Answer
Date: 06/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ********Initial Complaint
Date:05/17/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
May 2 2024
I filed a claim for a replacement phone received the phone sent my old device back so today may 17th 2024 I received an email saying i didn’t return my phone and I talked to a rep and they say they received the box but no phone so I look on to the internet for similar issues and so many others are being scammed the same way by this company for years now they say the will charge me for a device I kno they received.Business Response
Date: 05/22/2024
May 22,
2024
Better
Business Bureau, Inc.
Southeast
Florida and the Caribbean
4411
Beacon Circle, Suite 4
West
Palm Beach, FL 33407
The business
responded to this complaint but has asked that its response not be published.Customer Answer
Date: 05/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
But if they are not honest I will have to report again. I will just have to wait until billing cycle thank you!
Sincerely,
******** *****Initial Complaint
Date:05/14/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Company sent 2 devices, due to lack of competence. I sent both phones back and they are charging me for the broken phone.
Supervisor after supervisor, they all tell me that they will call back, 1 week later I need to follow up, and usually have to start at zero and explain once more.
Right now, T-Mobile is requesting collections to be on my account.
All without proof that asurion is telling the truth.
I'm the pictures, you see BOTH IMIEI are the same in both shipments FROM DIFFERENT DATES. So basically they have their system mixed up.Business Response
Date: 05/22/2024
May 22,
2024
Better
Business Bureau, Inc.
Southeast
Florida and the Caribbean
4411
Beacon Circle, Suite 4
West
Palm Beach, FL 33407
The business
responded to this complaint but has asked that its response not be published.Customer Answer
Date: 05/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
All fees accociated with this case will be removed accordingly.
Sincerely,
********* *****Initial Complaint
Date:05/03/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I filed a claim with ******** and Assurant for a warranty replacement. I used the UPS Return Label provided to return the defective device. Per the UPS Tracking Number the device was delivered on 25-Mar 2024 to Forth Worth, TX return facility. On 27-Apr 2024 I received a text claiming that they hadn't received the device and that I would be charged for said device. I called to open a case with ******** because the device tracking stated that it was in fact delivered. I then received my bill charging me $******* for the non-returned device.
On 3-May 2024, I spend a total of 2 hours on the phone with ********, Assurant and UPS regarding the matter. Assurant claims that the warranty replacement was not through them and that they would not file the claim. ******** claims that I must file the claim with UPS. UPS was on the line and stated that since the return label was created by Assurant/********, that they would need to file the claim. UPS asked the ******** representative for the address and phone number of the return warehouse, but ******** could not provide the phone number. UPS continued to state that they could not file the claim without a phone number to work with and investigate. While on this 3-way call, ******** said that since UPS refuses to file a claim without a phone number, that I would be stuck with the bill. UPS rep stated to the ******** rep that they are why the claim cannot be filed because they won't provide the number. This continued on to not resolve.
******** then offered to split the cost of the lost device, but I am not paying $*** nor $**** for a device that I returned and am not using. I have found many forums on ********s website from many customers that have experienced this same issue in the last two years of returning a device only for ******** to claim that they received an empty box.
I will be contacting an attorney and hoping to find a class action lawsuit against ******** and Assurant.Business Response
Date: 05/09/2024
May 9, 2024
Better Business Bureau, Inc.
Southeast Florida and the Caribbean
4411 Beacon Circle, Suite 4
West Palm Beach, FL 33407
The business
responded to this complaint but has asked that its response not be published.Customer Answer
Date: 05/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Assurant is the company that I pay for insurance to over the device. However, both Assurant and *******e have assured me that Assurant was not involved in this warranty exchange. Therefore, this is to be resolved with *******e.
Sincerely,
********* *********Initial Complaint
Date:05/03/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to file a serious complaint Assurant's associated service technician who was unprofessional, rude and make racist comments stereotyping my Indian heritage and how that is the cause of the technical issue with microwave before even entering my kitchen. When I told him that I took issue with his insensitive comments and that even before even attending to the problem, he said "thats how it goes". He the reluctantly opened the top of the hood that untethers the front door and took some picture and said he dont carry any parts and will put a note. There was no attempt to resolve or even assess the problem. Subsequently I get a do not reply email with no call back number or email address for further communication stating this won't be covered due to maintenance. Which is like adding salt to the wound. This whole experience is distressing & unprofessional. I am shocked to see that a large enterprise like lowes do dealing with racially charged people.
This samsung over the hood microwave was bought from lowes in 2020 with 5yr warranty serviced by Assurant. Plan Number 0102362820069183451001
Since 2022 I have had problems with the microwave heating issue and everytime its the magnetron going bad roughly every 6 months. Everytime Assurant send agent from ****** Appliance who bring down the microwave from the kitchen cabinet, do inspection and replace a magnetron and roughly 6 months later it happens again. But this time technician didn't even bring down the microwave, he dismantled only the top filter compartment to access behind the microwave door and took a picture. Clearly no attempt to assess the issue.had filed aclaim on April 15th with multiple issues this time
1. food heating issue - usually magnetron issue
2. Door when closed starts the fan automatically for a few minutes and auto shutoff.
3. In october 2023 the technician who showed up to replace magnetron, broke the microwave's cabinet mount and promised to come and replace. But never did till date.Business Response
Date: 05/13/2024
May 13, 2024
Better Business Bureau, Inc.
Southeast Florida and the
Caribbean
4411 Beacon Circle, Suite 4
West Palm Beach, FL 33407
The business
responded to this complaint but has asked that its response not be published.Customer Answer
Date: 05/13/2024
Thank you!
A kind lady representing Assurant called me to discuss my concern & had indicated that per my warranty policy I should have been issued a check without even attempting to repair since this issue has reoccured several times. I am happy with this resolution step since I can put this issue to close and move on with the alternate plan to purchase a different product. Overall I am satisfied with the interactions I had with the representative in Assurant and the resolution. Its too bad that the same professionalism is not inculcated in the service areas of assurant. I hope atleast incidents like this make businesses stop reflect and make amends.
I also want to thank BBB for standing up to support a fair resolution to issues. Fantastic service!
Thank you,
********
Initial Complaint
Date:05/02/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
September of last year my son had an issue with his phone. I filled a claim. I was told by the representative I spoke to that I would have to send in the damaged device first, then a replacement will be shipped out to me. I protested, because usually they would send out the replacement, then I would ship the damaged device, but he said no I would have to ship out the device first. I no problem I that. That is when they process my claim. The wrong phone was sent because I gave my son a loaner phone in the means time so I had to get T-mobile to help me sort everything out. We had to cancel the first claim, and start a new in order to put in the new phone. I explained that they have the damaged device as well as in XR which was thee in correct phone in their possession. I was told that upon checking the phones was received at the warehouse. I was sent the correct phone now I have to return that replacement. Now, that is two phone I've sent to Assurant. 11.8.2023,I received an email stating that I need to send the damaged phone back. I called and I explained again the situation. The representative told me that upon checking the phones where at the warehouse and she will fixe this issue so that I don't not get that email again. In February my bill doubled, I called T-mobile they told me that I was charged for the phone because I never sent it back. I explained again and again I was told that they phone is at the warehouse but was never scanned in since 10.18.2023. I was told that I should give them two days to get it scanned in and a credit would be issued. I said no I want my money back because this wasn't my error to fix. I have yet to hear from anyone. Now I am being told that I the labels provided was never used. I have the receipt from the post office plus an email that they received the phone so I am confused as to why now I'm being told I can't get my money back because the labels was never used. Thank you for your time.Business Response
Date: 05/03/2024
May 3, 2024
Better Business Bureau, Inc.
Southeast Florida and the Caribbean
4411 Beacon Circle, Suite 4
West Palm Beach, FL 33407
The business
responded to this complaint but has asked that its response not be published.Customer Answer
Date: 05/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ********Initial Complaint
Date:04/25/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have Assurant through * ****** cell phone plan. Since the day I opened my * ****** in March 2024 I have been paying $** per month to have protection 360 with Assurant. On April 15th 2024 My screen cracked & I filed a claim which was denied by Assurant saying “ The device claimed was not insured on the date of loss”.
The Assurant representative transferred me to * ****** customer care. The * ****** representative did in fact confirm I did have coverage at the date of loss so the * ****** representative contacted Assurant with me on the line to inform them that I did have coverage. The Assurant representative from the being of the conversation told the * ****** representative they can get off the line repeatedly until they did & would not let me the * ****** representative speak. The Assurant representative did the same with me cut me off & would not let me speak. Told the out come the denial would not change etc. I was asking questions so in the middle of me talking transferred me back to * ****** Customer Care.Business Response
Date: 05/01/2024
May 1, 2024
Better Business Bureau, Inc.
Southeast Florida and the Caribbean
4411 Beacon Circle, Suite 4
West Palm Beach, FL 33407
The business
responded to this complaint but has asked that its response not be published.Customer Answer
Date: 05/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ******Initial Complaint
Date:04/24/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a five-year extended warranty from Assurant Contract Administration for my GE Washer in September of 2021 (warranty is set to expire September 2026). I placed a service call for this Washer on March 25, 2024. The service technician was here to service this equipment on March 27. At that time, I was told a new drum needed to be ordered and it would arrive on April 9, via Fed. Ex. On April 2, I received a recorded message stating that my backordered drum was cancelled and they would call to reschedule the follow-up appointment at a later date. I contacted the technician on April 10 to inquire the status and was told that this order was no longer in their system, I would have to contact Customer relations. Customer relations told me the complaint had been "elevated" and I should have an answer to my status question within 48 business hours. Follow-up call on April 15 did not provide any additional information other than wait another 48 business hours. As of today, April 24 I have received no further contact from Assurant regarding my claim. Since I have 2 1/2 years remaining on my extended warranty, I believe I should receive at least a partial credit for my remaining warranty.Business Response
Date: 05/08/2024
May 7, 2024
Better Business Bureau, Inc.
Southeast Florida and the Caribbean
4411 Beacon Circle, Suite 4
West Palm Beach, FL 33407
The business
responded to this complaint but has asked that its response not be published.Customer Answer
Date: 05/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *****Initial Complaint
Date:04/19/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was denied a trade in value of ****** dollars for my cell phone because they said it wouldn't power on. I get the phone back and it is powering on perfectly fine, just like it was when I sent it to them.
I have tried reaching out to them but am just getting the run around and no one will help to resolve the issue.
I believe someone made a mistake in assessing my phone. I sent in two one they gave me the trade in value for but the second one they didn't because they said it wouldn't power on but it does. Pictures provided.
The phones serial number is *************** and the offer number is ******************Business Response
Date: 05/02/2024
May 2,
2024
Better
Business Bureau, Inc.
Southeast
Florida and the Caribbean
4411
Beacon Circle, Suite 4
West
Palm Beach, FL 33407
The business
responded to this complaint but has asked that its response not be published.Customer Answer
Date: 05/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The are reassessing the phone. It was received on the 4th and awaiting a response to see if they are going to honor the trade in value. I sent it on a 100 percent charge, powered on and wrapped in bubble wrap so hope all goes well.
Sincerely,
****** *****
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