Reviews
This profile includes reviews for Assurant, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 13,268 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromBarbara S
Date: 08/20/2022
5 starsBarbara S
Date: 08/20/2022
Excellent repair within an hour. I had a cracked screen repaired and looked brand new upon completion.
Assurant, Inc.
Date: 08/22/2022
We're glad you received assistance!Review fromArelis S
Date: 08/20/2022
5 starsArelis S
Date: 08/20/2022
The screen on my iPhone cracked during a fall. I called ********* who sent me a link to submit an Assurant claim online. Assurant gave me the option of getting my phone repaired at a nearby ******** store that same day. The store was near the subway and had very friendly, knowledgeable staff. The technician fixed my screen but noticed my battery seemed to not be charging well, so back he went to tune up my device somehow. He worked until 10 minutes AFTER the store had closed. Such great service, and I only paid $29!Assurant, Inc.
Date: 08/22/2022
That's wonderful to hear! We're glad a tech was able to help with your mobile repair. Thank you for sharing.Review fromFarida T
Date: 08/19/2022
5 starsFarida T
Date: 08/19/2022
Assurant customer ********************** people that I spoke to were outstanding. They helped me complete my claim over the phone from start to finish in a very friendly, professional manner. I got my phone next day! Thank you so much fir your excellent customer **********************!Assurant, Inc.
Date: 08/22/2022
The pleasure was all ours! Thank you for sharing.Review fromRandy W
Date: 08/19/2022
5 starsRandy W
Date: 08/19/2022
Amazing service, really fast and easy. Replace broken phone with new phone. Very impressed.Assurant, Inc.
Date: 08/22/2022
Thank you for letting us know how we did!Review fromLaverne M
Date: 08/19/2022
4 starsLaverne M
Date: 08/19/2022
The clam went well until they told me that I had to travel about ********************************************* ******** to have it repaired for a broken screen but the next day if fell out of my hand. The phone had to be replaced. I was fine with that and the customer ********************** guide me through the process. Now I have a phone that is working...Assurant, Inc.
Date: 08/22/2022
We apologize for the inconvenience. Thank you for sharing your feedback with us.Review fromLord M
Date: 08/19/2022
5 starsLord M
Date: 08/19/2022
The service was absolutely awesome. They replaced my discontinued phone. I am absolutely delighed.Assurant, Inc.
Date: 08/22/2022
Happy we could help!Review fromLinda B.
Date: 08/19/2022
5 starsLinda B.
Date: 08/19/2022
Have been insured for the last three years- never a problem!!Assurant, Inc.
Date: 08/22/2022
Thank you for sharing!Review fromKenneth R
Date: 08/19/2022
5 starsKenneth R
Date: 08/19/2022
They provided excellent responses and service. Quick responses, accurate information and excellent follow through.Assurant, Inc.
Date: 08/22/2022
We're happy to hear you had a positive experience with us. Thank you for sharing.Review fromSa S
Date: 08/19/2022
5 starsSa S
Date: 08/19/2022
I was provided very caring and amazing kindness during my phone to get help with my services to keep me safe and protected and appreciated all the help I received and highly recommend the people who help create an amazing business and experience to all families and loved onesAssurant, Inc.
Date: 08/22/2022
Thank you for taking the time to share your thoughts with us.Review fromSarah S
Date: 08/19/2022
1 starSarah S
Date: 08/19/2022
I have been a ******** customer for 6.5 years. I filed an ********************** claim on 6/1/2022 through Assurant. I received the incorrect device (iPhone XR). After speaking with Assurant and ******** several of times, I was notified by a ******** specialist that when a sim card is entered into a device their system will update with what phone is being used vs the devised purchased. I was also informed that Assurant should have asked for the **** number on the damaged cell phone, which wasn't requested. (I provided them with the phone number, color, and phone (red iPhone 11)). I then called Assurant and informed them of the mishap. Assurant informed me that I must return the incorrect device sent, pay an additional $99.00 and they will send the correct phone. After additional calls made to ********, ******** calling me on my sons cell phone on his graduation day (after I asked to please call after 3:00pm), various of information provided, we decide to keep the incorrect device, (iPhone XR) even though it's a downgraded phone. I returned the damaged device (iPhone 11). Last week I noticed my ******** **** was $300.00 more than usual; only change made was removing my son from my account. I contacted ******** and was informed I am being charged a non-return fee from Assurant in the amount of $299.66. I informed the agent that the device was returned. We contacted Assurant and was informed their system is down to please call back. We called back the following day and the agent at Assurant confirmed the phone was scanned into the warehouse, to please allow ***** hours for the charges to be removed from my account. The ******** agent called me a few days later so we could follow-up and assure charges will be removed. We called Assurant and was informed that the charges will not be removed because they need the device the claim was filed on (iPhone XR), we explained that I never owned an XR, it was a borrowed phone my son was using. After speaking with several people, management,Assurant, Inc.
Date: 08/23/2022
We are sorry to hear you havent had a pleasant experience. An email was sent to you requesting additional information for us to investigate. Please reply at your earliest convenience.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.