Reviews
This profile includes reviews for Assurant, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 13,288 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromSanja B
Date: 07/27/2022
5 starsSanja B
Date: 07/27/2022
In a time when businesses seem intent on collecting the most, in return for the least value. Assurant is a breath of fresh air. You pay and when / if the time comes that you need to access the benefit. The terms are the ones you signed up for. They make it simple for you to access your agreed benefit. They are prompt and efficient. Basically they deliver as promised. No fuss, no muss.
Assurant, Inc.
Date: 07/29/2022
We're so happy to hear we could be there when you needed us. Thank you for sharing!Review fromSamuel A
Date: 07/27/2022
5 starsSamuel A
Date: 07/27/2022
Excellent service , fast and reliable. Claims approved quickly and device delivered fast.Assurant, Inc.
Date: 07/28/2022
We're thrilled to hear you had a fantastic experience!Review fromWesley A
Date: 07/27/2022
5 starsWesley A
Date: 07/27/2022
They are on top of every step to make sure they take care of their customers.Assurant, Inc.
Date: 07/28/2022
Happy to hear you had a good experience!Review fromCarl J
Date: 07/27/2022
5 starsCarl J
Date: 07/27/2022
Great customer ********************** ?? I will not change my provider. Best cell phone service everAssurant, Inc.
Date: 07/28/2022
Thank you for the review!Review fromAaron S
Date: 07/27/2022
5 starsAaron S
Date: 07/27/2022
They were very quick to send the replacement phone. Excellent service.Assurant, Inc.
Date: 07/28/2022
Happy we were able to help!Review fromIsabelita C
Date: 07/27/2022
5 starsIsabelita C
Date: 07/27/2022
This company is the best ever I will be with them until the end of time.they take care of all my needs.Assurant, Inc.
Date: 07/28/2022
Were happy to hear this! Thank you for the feedback.Review fromMegan S
Date: 07/27/2022
1 starMegan S
Date: 07/27/2022
WORST company ever! They don't even deserve the one star I had to give. I purchased a protection plan on my phone. I ended up losing the phone at the lake. Tried submitting a claim for them to tell me that the device was not covered during the date of incident. So it takes a couple of months for the protection plan to kick in after the purchase?? What am I paying for then? I advise anyone to think twice before doing any business with this joke they call a business.Assurant, Inc.
Date: 07/28/2022
We apologize for the difficulty you encountered with your policy. Please check our email, which requests additional information if you still need assistance. Once received, we'll ensure our specialized team reviews your case.Review fromCheryl K
Date: 07/27/2022
5 starsCheryl K
Date: 07/27/2022
It was so easy to send in my phone for trade in, the directions were great!Assurant, Inc.
Date: 07/28/2022
Glad to hear this!Review fromSougrinoma N
Date: 07/27/2022
1 starSougrinoma N
Date: 07/27/2022
I will give minus 5 stars if i could. I am in the middle of filing a claim. And they are requiring that i provide a proof of purchase and the worst part ******** can't provide me with it. I have been frustrated, crying for 2 days, over 4 hours on the phone with both companies including 2 3 ways calls . And no one seem to understand what is going on. 1- How did get your coverage through ******** if i didn't buy the phone from them?2- How come you ask me my passcode to get into my ******** account but still can't see that i have the phone on the account?3- Make it make senseAssurant, Inc.
Date: 07/29/2022
We apologize for the dilemma you're facing and want to help. For assistance, please check the email we've sent requesting additional details. Once received, we'll ensure our internal partners review your case.Review fromTina H
Date: 07/27/2022
1 starTina H
Date: 07/27/2022
GARBAGE!! A tree fell on my property and crushed my patio furniture. I have called several times and get rerouted over to different "press # for ..." then still end up talking to no one. Why is it that I have left several unanswered messages with the insurance adjusted assigned to my claim? Just do your job! I want to leave 0 stars but this not even an option!Assurant, Inc.
Date: 07/28/2022
We would appreciate the opportunity to look into your experience and assist. However, we need a few more details. Please provide a brief description of the type of service or product you purchased and if possible, a policy or claim number so that we may so that we may direct your concerns to the right area.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.