Reviews
This profile includes reviews for Assurant, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 13,288 Customer Reviews
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Review fromWilliam B
Date: 07/27/2022
5 starsWilliam B
Date: 07/27/2022
Awesome response rate and streamlined process for maintenance repair. They ensure you are taken care of and your maintenance repair for your ?? car. I like the printed cards as proof.
Assurant, Inc.
Date: 07/28/2022
Thank you for letting us know you enjoyed your experience.Review fromGianna S
Date: 07/27/2022
5 starsGianna S
Date: 07/27/2022
Good company. My claim went smoothly. Had a new phone within a few daysAssurant, Inc.
Date: 07/28/2022
We are happy you received the replacement in a timely manner!Review fromJames F
Date: 07/27/2022
4 starsJames F
Date: 07/27/2022
I have no comments to make as I have not had any problems with my condo up to this point. I am being charged a reasonable amount for my condo insurance that is similar to my previous insurer who was also my auto insurer when I lived at Staten Island, **** At the present time, I am living at Monroe Twp, ** for the past 6-1/2 years. I rent my condo in Staten Island to a very excellent tenant....So, no problems!Assurant, Inc.
Date: 07/29/2022
Happy to hear this. Thank you for the review.Review fromAmber K
Date: 07/26/2022
5 starsAmber K
Date: 07/26/2022
Our family has had to use this service multiple times over the last few years. The claim filing is very easy, quick response time, and overnight shipping. Excellent pricing, as well.Assurant, Inc.
Date: 07/28/2022
Happy to hear you are satisfied with the price. Thank you for the review.Review fromEmily E.
Date: 07/26/2022
5 starsEmily E.
Date: 07/26/2022
Very nice and respectful people just had problems calling me backAssurant, Inc.
Date: 07/27/2022
Thank you for sharing your feedback with us.Review fromL. B.
Date: 07/26/2022
1 starL. B.
Date: 07/26/2022
This is one of the most deceiving companies Ive had the displeasure of dealing with. They actually promise you (I 100% PROMISE you) things they will not give you. When you call in to customer customer service you have very lengthy holds, and many hard to understand conversations. Even a Supervisor betrayed himself as a Manager, and when confronted with wanting to speak with an actual Manager, was put back in the queue to start from the very beginning. Not a company anyone would want to deal with, knowing how they do business.Assurant, Inc.
Date: 07/28/2022
We would appreciate the opportunity to look into your experience and assist. However, we need a few more details. Please provide a brief description of the type of service or product you purchased and if possible, a policy or claim number so that we may so that we may direct your concerns to the right area.L. B.
Date: 07/29/2022
On Feb 3, 2022 I found out our GE Dishwasher had been leaking for quite a while, causing $35,000 of damage to our house. After 4 months of repairs being done, we phoned a plumber to see if the dishwasher could be repaired. He called GE to order the parts, and they told him the dishwasher could not be repaired, that one of the parts needed was manufactured into the dishwasher when it was made. At that point, on May 2, 2022, I called Lowee Protection Plan (Reference # **SSN****SSN**01) to ask for a replacement. They wanted to send out an appliance company to see if the dishwasher could be repaired, and they didnt seem to listen to my explaining that the dishwasher was not hooked up, as we had just gotten done repairing the damage it had done, and told them it took a full week for the Leak Detection company to locate the leak. They said it was procedure. The appliance company (Active Appliance) would not come out, as the dishwasher was not hooked up. We even sent a copy of the report from the leak detection company. Based on the fact the dishwasher was not hooked up, the claim was denied. I spoke to Lowes Protection Plan on: 5/2 (set up for appliance company to come out,) 5/7 (report from Leak Detention w/pictures sent,) 5/11 (Repair Status #********DF,) 5/17 (Spoke to May who 100% PROMISED a replacement, said a Case Mgr would respond in 1-2 days, then said she couldnt hear me and hung upnever heard from anyone,) 6/3 (was told I need a RAN #, then said they couldnt hear me and hung up,) 6/23 (Spoke to Supervisor **** who said hed send out the appliance company again, but they wouldnt come due to dishwasher not being hooked up,) 7/2 (bought new dishwasher, as wed been without one at that point for 5 mos and realized Lowes Protection Plan, which is in essence is Assurant, Inc., was never going to help us,) 7/19 (had to call Lowes Protection Plan again as our Microwave went out and spoke to them again about the dishwasher. Was told I would receive reimbursement for the price of the dishwasher at the time it was originally purchased for $458 which was back in 2017,) 7/26 (was told nothing had been approved. Asked to speak to a manager, was told theyd transfer the call to a supervisor, but said NO, a Manager. **** got on the phone, acted like a Manager, but once confronted as to his actual title he said he was a supervisor. I asked to speak to a Manager, he said the manager was busy, I said Id hold. He said fine and threw the call back into the original queue for me to hold. Once the call was answered I was starting from scratch, as he had thrown me back into the original queue.) At every call, after having to wait for long hold times, the entire story had to be told each time. With each call, the story got longer and longer. Its absolutely deplorable.Review fromElizabeth V
Date: 07/26/2022
5 starsElizabeth V
Date: 07/26/2022
Very professional work done on your business area . I would strongly recommend this company to anyone .Assurant, Inc.
Date: 07/27/2022
Thank you for recommending us! Glad to hear you had a great experience!Review fromBruce R
Date: 07/26/2022
5 starsBruce R
Date: 07/26/2022
Awesome service great phone and fast and kind customer care very happyAssurant, Inc.
Date: 07/27/2022
We are so happy to hear you enjoyed your experience! Thank you for sharing it with us.Review fromRobert M
Date: 07/26/2022
5 starsRobert M
Date: 07/26/2022
Very easy to deal with and they were very quick to send a replacement phone.Assurant, Inc.
Date: 07/27/2022
Were happy to hear this! Thank you for the feedback.Review fromDebbie R
Date: 07/26/2022
5 starsDebbie R
Date: 07/26/2022
Great job thank you ,i recieved it on time.beautiful jobAssurant, Inc.
Date: 07/27/2022
Thrilled to hear you had an excellent experience.
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