Reviews
This profile includes reviews for Assurant, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 13,261 Customer Reviews
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Review fromJay B
Date: 07/15/2022
1 starI purchased this warranty 5 years ago and each tme I tried to file a claim it was denied for various reasons. They did not cover a single item that needed repairs and it became apparent that they had an excuse every time and for every issue. I would not purchase anything from these guys. You will be wasting your money if you do.Review fromAndrew H
Date: 07/15/2022
5 starsAndrew H
Date: 07/15/2022
Always fast, amazing great service, finally an insurance company that does what they say and doesn't push back. 11 out of 10 stars
Assurant, Inc.
Date: 07/18/2022
Thank you for sharing your feedback with us. Glad to hear you had a fast experience!Review fromMindy B
Date: 07/15/2022
5 starsMindy B
Date: 07/15/2022
I had a little crack on the back of my cell phone camera. I put in a claim late Thursday afternoon and had my new phone in around 24 hours. Amazing. The process was simple, hassle free, and quick!Assurant, Inc.
Date: 07/18/2022
We are happy you received the replacement in a timely manner!Review fromSusan E
Date: 07/15/2022
5 starsSusan E
Date: 07/15/2022
The company was quick to review my claim and get the return cell phone to me,Assurant, Inc.
Date: 07/18/2022
We are happy to hear the process was fast and easy!Review fromBlanca C
Date: 07/15/2022
5 starsBlanca C
Date: 07/15/2022
Very fast and easy. Went on the computer one afternoon and the replacement was in the next day.Assurant, Inc.
Date: 07/18/2022
Happy to hear you received the phone right away!Review fromPascual R.
Date: 07/15/2022
5 starsPascual R.
Date: 07/15/2022
A+++ easy to set up claim , next day delivery, glad I had the insurance.Assurant, Inc.
Date: 07/18/2022
We are happy to hear your case was resolved promptly!Review fromApolonio D
Date: 07/15/2022
5 starsApolonio D
Date: 07/15/2022
Great service, delivery was very expeditious. the product was activated in a few minutes.Assurant, Inc.
Date: 07/18/2022
Glad to hear you are happy with the quick turnaround!Review fromMoutaz A
Date: 07/15/2022
5 starsMoutaz A
Date: 07/15/2022
Easy to use web site to renew policy and good discount ,. ThanksAssurant, Inc.
Date: 07/18/2022
We love to hear this! Thank you for the review.Review fromJennifer D
Date: 07/15/2022
1 starJennifer D
Date: 07/15/2022
My phone broke and filed a claim as I was told on July 1st. I had not heard from them so called in July 5th. The representative walked me through the issue and informed me that it was taken care of. On the 12th I received an email stating that I needed to call Assurant, after being in the phone forever, I finally spoke to a ********* could not help me and told me I needed to do it again; therefore, I did it while on the phone. It still did not work. I told her to send me an email where I could send pics back to them. She informed me they did not have an email to do this. I then informed her to give me the address and I would send it hard copy thru the mail, once again she informed me that did not have this. Let it be known they have a claim number, which proves they received my claim. Also, they already have taken the $60 dollars out of my account. She told me I had to go to a metro PC's company and have them take care of it. I told her I was bed ridden and was unable to do so. I told her at this time I was being discriminated against because she would not provided me with an email, hard mail address, she informed me I needed another device such as a computer or tablet, which I do not have. At this point she informed me, after being in the phone for over an hour, I needed to check the website in 2 hours and if it still isn't running correctly, just to keep checking. I want to know what steps I can take against this company. This is not the only time that I've had extreme problems with them.Assurant, Inc.
Date: 07/19/2022
We are sorry to hear you havent had a pleasant experience. We sent you an email requesting additional information for us to investigate. Please reply at your earliest convenience.Review fromTK
Date: 07/15/2022
5 starsTK
Date: 07/15/2022
Seamless quick service, hassle freeAssurant, Inc.
Date: 07/18/2022
Were happy to hear this! Thank you for the feedback.
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