Reviews
This profile includes reviews for Assurant, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 13,277 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromDozer
Date: 07/05/2025
5 starsCould have given me a couple more days to find the phone. My circumstances arnt like most, just some. So for those of us trying to be honest, it takes a little more time. I just pray y&#**;all have gotten the broken one back in time. Otherwise, it&#**;s well worth the, x** of dollars I pay each month, to know if something bad does happen, y&#**;all got my back. Even if the reason you got it is because your all over it trying to get a broken phone!! Lol thanksReview fromShariff M
Date: 07/05/2025
5 starsThe second ****** I talked to was very accurate with his work. Didnt take long at all, and everything was taken care of fast.Review fromRonda G
Date: 07/05/2025
5 starsRonda G
Date: 07/05/2025
I can't think of anything you could do differently to make it an easier more improved experience. Maybe sending a person to transfer everything from old phone to new one for us older folks. Haahaa
Assurant, Inc.
Date: 07/08/2025
While sending a personal tech wizard to help with transfers isnt part of the coverage, its great to hear the experience was already smooth and easy. Feedback like this helps keep the process moving in the right direction. Thank you for the kind words and for taking the time to share this!Review fromKelly P.
Date: 07/05/2025
5 starsKelly P.
Date: 07/05/2025
Claim process was practically effortless once an actual claim representative was reached. The online process can definitely use some tweaking.Assurant, Inc.
Date: 07/08/2025
Thanks for sharing this thoughtful feedback. Its great to hear that working with a representative made the process feel smooth and easy. This input has been noted for future improvements.Review fromStephanie B
Date: 07/05/2025
5 starsStephanie B
Date: 07/05/2025
It was fast and easy to receive my replacement. Once I paid my deductible, I received my package the very next day.Assurant, Inc.
Date: 07/08/2025
Glad the process was smooth and the new device arrived right on time. Thank you for the review!Review fromLimas cruz
Date: 07/05/2025
5 starsLimas cruz
Date: 07/05/2025
Porque es un buen servicio y es muy facil de recuperar tu dispositivo
Translation: Because it is a good service and it is very easy to recover your device.
Assurant, Inc.
Date: 07/08/2025
¡Qué gusto leer esto! Nos alegra saber que el proceso fue sencillo y que el servicio cumplió con sus expectativas.
Translation: We're so glad to read this! We're glad to know the process was easy and that the service met your expectations.
Review fromKim
Date: 07/05/2025
5 starsKim
Date: 07/05/2025
It was quick and.easy to have my phone replaced. I am happy with the service I receivedAssurant, Inc.
Date: 07/08/2025
Thats wonderful to hear! Quick and easy is exactly what we aim for, and its great to know the replacement process met expectations.Review fromJennifer L.
Date: 07/05/2025
5 starsJennifer L.
Date: 07/05/2025
I'm happy with my device and that it had some power to it when transferring data.Assurant, Inc.
Date: 07/08/2025
Glad everything worked out well. Thanks for the awesome feedback!Review fromVeansull
Date: 07/05/2025
4 starsVeansull
Date: 07/05/2025
It was Very simple and easy to use. Nothing felt cumbersome or unclear or misleading.Assurant, Inc.
Date: 07/08/2025
Thats exactly what we love to hearsimple, clear, and hassle-free! Its great to know the process felt smooth from start to finish without any confusion or complications.Review fromPaul
Date: 07/05/2025
5 starsPaul
Date: 07/05/2025
For the service they offer it's safe and easy. The workers seemed knowledgeable and polite.Assurant, Inc.
Date: 07/08/2025
Thats wonderful feedback! Its great to know the process felt secure and easy, and that the team left a positive impression with their professionalism and courtesy.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.