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Business Profile

Marketing Programs

SocialLoop, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 36 total complaints in the last 3 years.
  • 23 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/20/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I use SocialLoops Eureka Surveys for extra money on the side. I have changed phones (but I still have my old phone) in January and my email in May to reflect my married name.I have tried to cash out for the past several weeks. I first contacted customer support to change my email on my account on September 24, 2024; I received a reply from an agent named **** the next day, but they did not supply any solutions to my issue. I explained my issue further and I have yet to hear from them. I contacted support again on 9/30/2024, 10/1/2024, and 10/16/2024; I have not heard back from them. I am just requesting to change my email on my account, but no one in customer support is answering me.

  • Initial Complaint

    Date:10/18/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I use this survey app and sometimes they have games on there that u can play and teach a certain level to get a certain amount of money in a certain amount of time now with that being said I played this game it gave me 30 days I to get to level 40 and when I completed which was today 10-18-2024 I had 5 days left now with that being said I purchased in game stuff for this game so I could get to that level well when I reached my reward level I received no payment I contacted the company holding the rewards they say it expired which made no sense it clearly says I had 30 days and at the start now 5 days left in pictures so they told me to contact the survey company I did then they told me to go back and talk to the reward company back and fourth out $30 and no reward of the $73 I completed so I told them if this isnt resolved Im going to file a lawsuit and talk to the BBB because this is false advertisement and I feel scammed and lied to

    Customer Answer

    Date: 10/19/2024

    I amount has been paid in full the complaint is resolved 

  • Initial Complaint

    Date:10/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did a lot of answering questions from these guys via their survey site *****************************. I cashed out $5.05 on october 8th and have not received it yet 10 days later. According to other users, the payout is usually 2-3 days. I have already emailed them but have been ghosted by them. A seemingly regular recurring theme according to other users. My surveyspin account has ************************** email attached to it and I cashed out via ******. I want my deserved $5.05 in my ******.

  • Initial Complaint

    Date:09/23/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They deleted the forget my password button so I sign up with another email in cash out a amazon gift card yesterday but it didnt came in I emailed them but they didnt answer

  • Initial Complaint

    Date:09/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is for social loops app eureka. This is a survey/ app testing for money app. Me and along with many other people in the apps reviews have claimed to not get paid for the work we have done within the app. Customer support is unresponsive after 5 attempts within a month and many others have the same problem. They are scamming people out of their time.

  • Initial Complaint

    Date:08/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 13 of this year, I completed an offer on a website called RevU. The offer involved investing $5 into an app called ********* and I would be rewarded $18.80 as compensation. I accessed RevU through a site called ****** (owned by SocialLoop LLC). Although I was the offer was marked as completed/credited on RevU, I never received the compensation on my Eureka account and when I reached out to ****, they told me that the compensation is being withheld from me on Eurekas end and is out of their hands. As such, I contacted Eureka but aside from one response in which they stated that I was compensated (I was not and I have the account history to prove so), they have not made another effort to respond to any other emails. I merely wish to receive the $18.80 I was promised. The files attached include a screenshot from RevU stating that the offer was completed and credited, and I tried to attach a screen recording of my account history showing that I did not receive the $18.80, but its not allowing me to do so.

  • Initial Complaint

    Date:07/26/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They stop paying me..Im missing 2payments

  • Initial Complaint

    Date:07/24/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I completed several surveys and tasks for 2 of this companies apps which were Eureka and Survey Spin. After spending a lot of time, effort and even a little money I have been unable to cash out my earnings. Ive tried multiple times over the past several days and each time on both apps I get an error message. I completed all the trouble shooting steps multiple times and saw no improvement. *** reached out a few times to support but no one will respond again. I really need my money and just want to be paid. I did my part snd just want them to do the same

  • Initial Complaint

    Date:06/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive been using this survey app for a year. Ive always received instant cashouts once I hit the $5 **** thats required to Cashout. This particular time that has fueled this complaint, I stacked up to $25+ and now all of a sudden I cannot Cashout. Im receiving an error message that says Please cashout on IOS in which I am already trying to Cashout on IOS. Another message that pops up is please close app and reopen in which Ive done countless of times and still unable to Cashout. I have been reaching out to customer support for over a week. I have sent in screen recordings and screenshots as proof like I was asked. 5 emails later with no resolution. I did some research and there are other users who have also experienced this same issue, only they have given up and come to terms that they wont receive their monies. This should not be overlooked by the company and its unprofessional to not address these types of issues and essentially ghost your users. Customer support is no help! All I want is my $25+ that I worked for and am owed!

  • Initial Complaint

    Date:05/31/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I downloaded this app on May 27th ad a way to make some easy money. The first day I made $5.69. The following night I made $10.45 and cashed out. I then easily made about $6.05 and cashed that out to my PayPal. It takes 1 to 2 days to recieve the money to my PayPal. I was supposed to receive $16.50 in total yesterday on May 30th and have yet to recieve anything. I also sent an email to them the same day and they stated they would get back to me in 1 business day, obviously that didn't happen. I go to ****** Play to check their reviews and most say they've never recieved payment and don't even get an email back.

SocialLoop, LLC is NOT a BBB Accredited Business.

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