Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used an online OEM Hyundai parts service to order parts and Braman Hyundai sent those parts to me. I need further assistance with those parts. I have called Braman Hyundai and left 6 voicemails, as well as, sent 3 email responses requesting assistance. They are not returning my calls or emails. This is completely unacceptable. I'm asking the parts department to call me back. My name is ***************************** and my number is ************.

  Business Response

  Date: 07/13/2023

  We are advised that this matter has been resolved to the customer's satisfaction.  

• Initial Complaint

  Date:07/06/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 07/11/2023

  We are advised that the dealership has contacted the customer and the matter is now resolved to the customer's satisfaction.

• Initial Complaint

  Date:06/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped my Hyundai ******** off at Braman Hyundai for maintenance and an ** issue that I was experiencing on Memorial Day. My service advisor tried to dismiss my claims of the ** issue. It has been almost a month now with limited updates and updates they gave me I cant even trust as Ive been lied to on the status in this past month. It took over three weeks for the dealership to diagnose the issue without giving me a call to verify it is under warranty did inform me that they started working on the vehicle. At this point, Hyundai is still expecting me to make a lease payment to a car I have not had for a month. I have tried multiple times to get a hold of the service manager and they have refused to give me a call back or answer my phone calls. Hyundai offers a care advocate program. The dealership is refusing to provide any information to my advocate, claiming that they cannot provide them any information regarding my vehicle. I am extremely disappointed in the way they have handled the situation. I want this resolved by Braman Hyundai paying my lease payment for the month of me not having a car and the issue to be resolved immediately. This matter is unacceptable.

  Business Response

  Date: 07/17/2023

  We are advised that the delay in repairing the customer's air conditioning is related to an evaporator that is on back order with Hyundai ***.  The dealership has been in contact with the customer and is attempting to get further assistance from Hyundai ***. 

• Initial Complaint

  Date:04/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 19985234

  I am rejecting this response because:

  I was originally told by the advisor ****, upon review of the intake footage that all of the damage but the roof would be repaired, and he would need me to come to see the top of the car because they were unsure how that would occur, although it is near the wing that was replaced by Braman.

  As of yesterday, I was told via the call that the case was reassigned to a service manager who has reviewed the footage and see's the scratches on the car upon intake.

  That is not the case, the car did not have any damage prior to intake by Braman Hyundai and this matter has been escalated to my insurance provider.

  Braman has refused to provide their insurance information on multiple occasions.

  Sincerely,
  
  ***********************

  Business Response

  Date: 05/11/2023

  The dealership has reached out to the customer to discuss his concern.

  Business Response

  Date: 05/12/2023

  We are advised that there is a video walk-around of the customer's vehicle that clearly shows the scratches were on the vehicle when it was initially brought in.  If the customer has turned this matter over to his insurance company, then his insurance company will work it out with the dealership's insurance company. 

  Customer Answer

  Date: 05/15/2023

   
  Complaint: 19985234
  
  I am rejecting this response because:

  I have a photo from the day the car was picked up by the dealership where it shows no ding in the driver door.

  This photo was provided to ****, the service advisor.

  I was originally told that they reviewed the tape and could justify repairing everything but the roof because they do not have footage of this, I was told that by the service advisor ****, but this changed when it was reassigned to the service manager whom I believe his name is *********

  I have not reviewed their footage, but I have my own photos.

  Can they provide the footage and upload it to the BBB? This was escalated to the insurance because of lack of responses from Braman and lack of care.

  They took footage from the first day the car was brought there, I would like to verify the metadata dates of their original footage.

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:03/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Started feb 15 to get my warranty work done its been almost 2 months and I cant get in contact with anyone I just want my car back at this point

  Business Response

  Date: 04/21/2023

  We are advised that the matter has been resolved and the customer has picked up his vehicle.

• Initial Complaint

  Date:03/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good Afternoon, Around Sept 2022 I purchase a vehicle at Braman Hyundai. A Hyundai Elentra 2020 with a check from my credit union. My credit union is reaching out to me because they are not appearing as the lien holder for the car. I have tried to talk to my finance manager ******* and I have no luck getting a hold of him for the past month. I have left several voice mail to him and to his boss and no one calls me back. I also called the tax collector office they stated that I could file the paper work to have my credit union added as the lien holder but they charge me ***** I don't believe is is something that I should be paying again after all fees where included with the sale transactions. Could I please have someone assist me.

  Business Response

  Date: 03/16/2023

  We have been advised that the dealership is in communication with the customer and the matter is being resolved. 

• Initial Complaint

  Date:03/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered floor mats from Braman Hyundai on February 7, 2023 and paid for them online. I ordered it from the website www.hyundai.oempartsonline.com. I have not received the order. I have submitted a contact form online requesting information on my order with no response. I have called the number three different times and been transferred. On two occasions someone answered after I was transferred and then they transferred me elsewhere where no one has answered but I left a message.

  Business Response

  Date: 03/14/2023

  We are advised that the dealership has reached out to the customer and the matter is now resolved.

• Initial Complaint

  Date:02/09/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We live in ******** & purchased a new 2023 GENESIS **** ON 12/02/22. The dealership assured us they knew how to do out of state registration of new cars & that they did them all the time. we financed the car & paid them the ******** sales ********** to register the car. it has been over 2 ***************** has no record of ever receiving the paperwork or taxes that were collected on our behalf by the dealership. we have bewen trying to get the dealership to tell us when & where they mailed the registration *************** check. I asked for a ***** tracking # & address & proof the tax check cleared. we have been getting a runaround for over a week now. I suspect the kept our money & never paid **. we are now being told the *********** has no *********** are subject to penalties for not registering the car or paying the taxes due.

  Business Response

  Date: 02/28/2023

  We are advised that the dealership has been in communication with the customer and this matter has been resolved.

• Initial Complaint

  Date:12/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a mirror glass online from the *** parts online website.They charge me 108 USD on Nov 4, 2022.Unfortunately, I didn't receive it. As you can see in this tracking id: ***** ************************* part never send to **** send emails/call their online ************* team for help.No one responded to me.And from website. it is closed orders. I cannot ask them for refund or cancel order.

  Business Response

  Date: 01/13/2023

  We are advised that the matter has been resolved.

• Initial Complaint

  Date:11/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i dropped off the car off in may because the engine was giving me issues .they took like two months to change it. finally they did change the engine. But 3 weeks later the car started to smell like burn oil. i call the company they told me that I have to bring the car again. I could not be able to go there because I work full time and over time. I finally when to dropped the car off on 11/14/2022 today 11/17/2022 i called to ask them how was everything going. They said the motor valves are broken and the cost of that is $845.plus I have to pay $259 for the diagnosis. The guy i spoke too said the valves came defective but for then to fix it i have to pay .the engine is also brand new that's what they said. I do not have the money to pay. why should I pay for something that they fixed and they did it wrong of for something tat is defective had to rent a car because the company did not provided me one. one the paper they gave me says that I have 12 months warranty after they changed the engine. Now they don't want to be responsible

  Business Response

  Date: 12/15/2022

  We are advised that, in November 2021, the dealership was able to get the customer a new engine under an extended ********************** warranty, despite the vehicle being out of factory warranty.  Now, one year later, the customer is requesting additional repairs to his vehicle that is no longer under a manufacturer's warranty.  The dealership does not provide the warranty on a new vehicle.  The manufacturer provides the warranty.  Should the customer believe that his current service issue is covered under a warranty, he should reach out to Hyundai and address his concern with them.