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Business Profile

Online Publications

Yellow Pages Directory

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Yellow Pages Directory's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 45 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/09/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      "yellow pages directory" sent us an invoice for $489.80. Clearly a scam. We have instructed all of our offices to NEVER talk or accept anything from yellow pages. We do not advertise or pay for advertising anywhere. We would like this business to delete this fake invoice and not to contact our 0ffice again.Thank you

    • Initial Complaint

      Date:07/17/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My company received a $498.86 bill from this company -Yellow Directory Pages- dated 5-25-2023. Ive never heard of these people - this is a SCAM and these people need to be arrested.Look at all the complaints filed against them with the Better Business Bureau of *******!!! Youve got their address - GO VISIT THE ********

    • Initial Complaint

      Date:07/17/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received in mail today a bill for 1 year of a web profiling services, in the amount of $489.86, for a company I owned. The company has been closed since 2008. I did not order or agree to this service. This is not legitimate and must be a scam. I attempted to contact the number on the invoice but no one answered after I selected 1 for accounting.

    • Initial Complaint

      Date:07/17/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a fraudulent invoice from Yellow Pages Directory out of *********, ** on 06-29-2023. They never spoke to anyone in my office as they have our fax number on the invoice. They have a purchase ID on the invoice as well with my name. I know this is fraudulent because our office has a policy to NEVER approve anything over the phone as we have been scammed in the past.

    • Initial Complaint

      Date:06/21/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We received an unauthorized invoice for services/products we never authorized nor signed up for. Apparently this seems to be a scam invoice that is going around.

      Business Response

      Date: 07/06/2023

      Dear Representative
      ,
      We took the time to verify the complaint in question upon the nature of the complaint forwarded, we must assume there was some miscommunication between involved parties. We feel it is our responsibility to consider the circumstances and offer the client the benefit of doubt and respect regarding their concerns.

      Therefore, we have immediately cancelled the account and placed them on our do not call list for a period of 5 Yrs.



      Thank you

    • Initial Complaint

      Date:06/21/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received a fake invoice for a 2 year BOLD Directory for the amount of $498.86. I believe this is a scam, made to look like an official Yellow Pages invoice. It is from "YELLOW PAGES DIRECTORY" and although we do business with the REAL Yellow Pages.... this is a "knock off" attempt to look like official Yellow Pages business. DO NOT PAY THESE. Anyone advertising will have a rep they can call to verify if not sure. Keep your contracts people, scams are rampid these days.

      Business Response

      Date: 07/06/2023

      .According to our notes and documentation, the business willingly accepted to participate in our offered services. the client or representative stated to have authorization to consider and accept our online advertising and services.We hold cancelation policies which enable the client to cancel their services at any time and we have taken the liberty to void and cancel this account

    • Initial Complaint

      Date:06/15/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received an invoice from Yellow Pages Directory, ********************************************************* for $498.86 for 1 year. I have never used this company for anything. Nowhere on this invoice does it state "advertising or not a bill". I thought companies had to do that. It also says I could pay for 2 years for $789.71. Has the yellow pages fingers walking through a book logo on the top right of the page. Says its for Web Profile Listing, Bold directory.

      Business Response

      Date: 07/06/2023

      Dear Representative
      ,
      We took the time to verify the complaint in question upon the nature of the complaint forwarded, we must assume there was some miscommunication between involved parties. We feel it is our responsibility to consider the circumstances and offer the client the benefit of doubt and respect regarding their concerns.

      Therefore, we have immediately cancelled the account and placed them on our do not call list for a period of 5 Yrs.



      Thank you

      Customer Answer

      Date: 07/06/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    • Initial Complaint

      Date:06/14/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      bill i didn't ask for no way to get in contact with the company ************ all ext. are 411.the number you have is disconnect.

      Business Response

      Date: 07/06/2023

      .According to our notes and documentation, the business willingly accepted to participate in our offered services. the client or representative stated to have authorization to consider and accept our online advertising and services.We hold cancelation policies which enable the client to cancel their services at any time and we have taken the liberty to void and cancel this account

    • Initial Complaint

      Date:06/13/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is billing my company for services we do not want nor desire. We have no contract. We spoke to representatives from this company last year about ending any and all services we may or may not have had in the past and not to contact us again. Now, I have another bill from them and they want me to pay $498.86 for services I do not want. The company also states they are going to charge me interest if I do not pay! I DO NOT WANT THEIR SERVICES! The Yellow Pages Directory needs to cancel anything they have for us in their system and not contact us again, as we asked for them to do last year.

      Business Response

      Date: 07/06/2023

      .According to our notes and documentation, the business willingly accepted to participate in our offered services. the client or representative stated to have authorization to consider and accept our online advertising and services.We hold cancelation policies which enable the client to cancel their services at any time and we have taken the liberty to void and cancel this account

      Customer Answer

      Date: 07/06/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The company said they have voided and canceled the account and that is all I wanted.

      Sincerely,

      *********************************

    • Initial Complaint

      Date:04/04/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My business received an invoice from a company called yellow directories pages. As for a service I never requested. I believe this is a scam.

    Yellow Pages Directory is NOT a BBB Accredited Business.

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