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Business Profile

Online Publications

Yellow Pages Directory

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Yellow Pages Directory's headquarters and its corporate-owned locations. To view all corporate locations, see

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Yellow Pages Directory has 2 locations, listed below.

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    Customer Complaints Summary

    • 45 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/12/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I continually receive invoices from Yellow Directory Pages I have not agreed to any services from this company but have paid them in the past by mistake.

    • Initial Complaint

      Date:02/22/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received what appears to be an invoice from Yellow Directory Pages. I never had anything to do with this business and their invoice is entirely unsolicited.

    • Initial Complaint

      Date:12/29/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We received a smeared "invoice" for a service we did not ask for and never agreed to. They are using a logo on it that they stole from another company.

    • Initial Complaint

      Date:12/28/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received an invoice for $498.81 for a free basic listing adjustment from this company. I did NOT purchase this nor request this. This appears to be a scam. The name of the invoice is Yellow Directory Pages and clearly has the Yellow Pages logo crudely copied onto the invoice.

    • Initial Complaint

      Date:12/20/2022

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received an invoice from Yellow Directory Pages for $498.81 for services I did not sign up for. I never signed a contract for this service. I have called them and have been sent to voicemail, I have not been able to reach anyone to dispute this charge.

    • Initial Complaint

      Date:11/29/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please see scanned doc

      Business Response

      Date: 12/27/2022

      Please see scanned business response

      Customer Answer

      Date: 01/06/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************************

    • Initial Complaint

      Date:11/03/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am the Public Relations Specialist and am an authorized representative of my employer, ****************************************. Both in 2021 and in 2022 **************************************** recieved fraudulent invoices from Yellow Pages Directory and/or Yellow Business Directory. Though both companies have similar, but different company names they both have the same logo. We have never entered into business with either of these companies, nor have we spoken to any representatives from this company. When calling the company it is apparent their phone system is not that of a professional business as there are no real identifying factors, and no one answers or responds. This is a scam. We prefer no further contact between the scammers and our business.

    • Initial Complaint

      Date:11/01/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Like others have stated, we received a bill for services we did not request. The bill was for a Bold Listing in Yellow Directory Pages. The bill amount is $498.83 and states it's due on 11.20.2022. The bill is going directly in the shred bin. I can only imagine how many businesses have been scammed by these people.

    • Initial Complaint

      Date:10/24/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our business received a "bill" from Yellow Directory Pages for $498.81 for supposably listing us. I know we never signed anything with this company. They don't even have our correct phone number or city on the so-called "bill".I didn't pay this "bill". I have been scammed in the past for "invoices" that look real but are not. I am reporting them, hoping it might keep someone else from being scammed.

    • Initial Complaint

      Date:10/12/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We received an invoice from this company even though we specifically refused their services; they keep sending a postcard that decides the employees and mimics an invoice like appearance, so one of the employees pays it by accident; this is very wrong and unfair for small businesses, with a shortage of employees and difficulty in every single aspect of business this company is adding more work and causing undue burden on my small business, today I received a $498.81 invoice, which says it's due on 10-15-2022 for services I have no idea who ordered or what they are for. I called them numerous times, but no one ever answered

      Business Response

      Date: 11/02/2022

      Please see scanned business response.

      Customer Answer

      Date: 11/08/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    Yellow Pages Directory is NOT a BBB Accredited Business.

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