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Business Profile

Pre-Paid Phone Cards

TracFone Wireless, Inc.

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for TracFone Wireless, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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TracFone Wireless, Inc. has 17 locations, listed below.

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    Customer Review Ratings

    1.09

    Average of 721 Customer Reviews

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    Review Details

    • Barry L

      Date: 06/20/2025

      Tracfone and Safelink were beyond inept. I received poor to no service entire time. Then, it was like they trained service **** to jerk consumers around. For weeks I spent hours on hold and listening to complete nonsense each rep ** different useless info. After not being able to solve my issues each claiming issue cannot be escalated.

    • Maggie C

      Date: 06/19/2025

      I bought a TFW iphone through ******* along with the *** card. When I tried activating the phone with TracFone, they stated it couldn't be activated because the **** was invalid. When I contacted support, they stated the phone was locked and they couldn't activate it. Despite the fact that it is locked to TracFone so the **** was never registered in their system. I requested to speak to a manager and the *** refused saying she was properly trained and kept advising me to go back to ******* to unlock the phone. ******* doesn't unlock phones and the phone is locked to THEIR network. Finally, she gave me the # to their department that deals with unlocking phones but it was like pulling teeth and still I was not able to get it resolved.

    • Steven W

      Date: 06/16/2025

      ZERO stars needs to be an option. After 3+ hours, 6 calls, 2 hours of which was on hold, and now hung up on ("I'm transferring your call to a higher ***** that can help you better" - CLICK!) I am DONE with Tracfone. Forever. I have ONLY had Tracfones (and my trusty landline, but don't get me started on ******* either! - they don't want to fix copper wires anymore) for 20+ years. I won't bore you with further details bc frankly I have not the energy, time or blood pressure left for it. I just want anyone reading to know, Tracfone is USELESS as a service provider. 100% useless. They are solely in the business of selling burner phones now. So if you need to do a crime, or get into a concert or sporting event, yeah, buy a Trac phone, use it, and then throw it in the trash. That is all they are good for anymore. And the company is apparently totally cool with that. I sure **** ***** Mobile comes online and is reliable. I'll be all over it. Especially if they have actual customer service. And it is not 100 % based in *****. (No disrespect to the Indian people in general, for whom I generally hold in high regard. - Unless they are in a Tracfone call center.) F*** TRACFONE!!!

    • William P

      Date: 06/15/2025

      Refilled on 5/7/25, on 6/10/25 my balances went to zero! Called to get it reinstated, they would only give me 1000 texts, 600 minutes and 1000mb of data. I had over ***** minutes, over ***** texts and over 26gb of data! By my calculations, TracFone has stolen over $1500 from me. Filed complaints with the *** and Texas **** general. Been with Tracfone for over 15 years with no issues, now that ******* has bought them their performance is in the sewer!

    • Christina H

      Date: 06/11/2025

      I have had trac fone for about 15 years and their service has gone down hill since ******* took over. Do not buy from them. They will steal your minutes and then never let you talk to a live human being. You will be stuck in perpetual Chatbot loop. Go somewhere else.

    • Cupress S

      Date: 06/10/2025

      I purchased prepaid text, calling and data on their website. It never worked and called customer service for help. I waited 3 hours for assistance. I was hung up on twice by two customer service representatives when I was supposedly to be transferred to another department. I didn't receive my money back. They just kept it

    • Betty T

      Date: 06/08/2025

      Track phone *****. A rip off. Dont get ****** buy a card thay says 30 days and it uses up in 10 days. I hate it they ought to be sued.

    • April R

      Date: 06/02/2025

      If there was a less than 1 star option it would have been chosen. Worst customer service ever, never received the service I purchased.

    • Eve R

      Date: 05/24/2025

      TracFone Will not unlock a phone I bought four years ago. I had been a member and user of their service since Aug of 2018. TracFone reset my start date to Oct *************************************************************************** Sept 2022 they would not unlock one of my phones, claiming I had only been with them for 11 months. I left the phone sit idle until this month expecting that it would not be locked after another three more years gone by but they said they will not unlock it ever unless I pay them for 12 more months of continuous service. I did not buy this phone from them. I bought it from Best Buy and paid Best Buy the full price for the phone. I pointed out to TracFone that I had been a customer for 49 months, not 11 like they were claiming, but they said it did not matter even though it is their clerical error that my account was marked as new when I replaced a lost phone.

    • Dean P

      Date: 05/23/2025

      In the last 3 months I have had balances just disappear. This time it is 1800 texts plus 1000 I bought hoping I could use them while getting the 1800 restored. This is the 3rd time in 3 months,basically since the takeover. All things considered I have lost more than just the texts. Tracfone can take a flying leap at a fast train!

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