Complaints

This profile includes complaints for Spirit Airlines's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Spirit Airlines

  2800 Executive Way Miramar, FL 33025-6542

• 

  Spirit Airlines

  BWI Baltimore, MD 21240

• 

  Spirit Airlines

  1 Harborside Dr Boston, MA 02128

• 

  Spirit Airlines

  114 N. Raliegh Avenue Atlantic City, NJ 08401

• 

  Spirit Airlines

  16000 Chamberlin Pkwy Fort Myers, FL 33913-8873

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Spirit changed our flight time without any warning. Our flight set out for 2:40 was originally delayed to 2:56. The tv info and emails all still showed that the flight was delayed by 2:43 when we tried to board but were informed that the plane had in fact left. They are overbooking flights and leaving ahead of schedule without notifying passengers so that the fault technically falls on the passenger and are allowed to push our flights down without compensation to the passengers mean while we are arriving home next day having spent the whole day stranded in an airport and the staff was less than friendly to say the least .

  Business Response

  Date: 01/04/2023

  Hi *****, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  
  In the event of a delay, customers are recommended to remain in the gate area for updates and possible early departures. Spirit shall not be liable to any customer who misses a flight, which departed earlier than the estimated departure time posted for the delay.
  
  
  
  Flight statuses can change at any time, and if we have the opportunity to get you on board our aircraft sooner, well certainly take advantage of that. Additionally, if you walk away from the gate, there are many places in the airport in which our announcements are inaudible.
  
  
  
  Additionally, your flight was not oversold and did depart with several open seats. 

• Initial Complaint

  Date:12/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a flight with Spirit on September 8th, but needed to cancel and change carriers on Sep. 20th. No issue, they issued a cancellation credit and I was planning to use that in the future. The issues start with me attempting to use the cancellation credit, which expires on Dec. 20th(2 weeks from the first time I tried to use it), and I was unable to. It kept giving me an error saying that the original passenger for the canceled flight had to be on this new flight. I thought this was odd because I was listed the same on both itineraries, still no luck. Tried removing the 2nd passenger on this new booking, no luck there either.I contacted support through chat on Dec. 11th and tried to iron out the issue to no avail. Customer support was nice, but would tell me to check information I already showed them to be correct or retry the booking, which I had already done several times. At this point I think they gave up and offered to have them book the flight for me, for an additional $50 fee, and said the credit could apply to the new booking they would make. This booking process took more than an hour to get halfway through before I could no longer wait. There should have been no reason for the flight credit to not work, and support was unable to assist me in getting it resolved. The confirmation code, for reference, was AJ86JA. All supporting documents have been attached for the companies assistance.

  Business Response

  Date: 01/04/2023

  Hi ******, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  
  
  I have reviewed your reservation (AJ86JA) and I see your first name is listed as *********************** with no middle name. 
  
  
  
  I have gone ahead and reinstated your credit as it has expired. This Reservation Credit (RC) can be used to book any future flight available in our system through the expiration date. Your credit is non-transferable and only the Guests linked to this reservation can redeem this credit. Once the credit expires, it cannot be reinstated.
  
  
  You can redeem the Reservation Credit online at www.spirit.com. After you select your desired travel dates, city pairs, flight times and contact information, scroll down to the button labeled "apply vouchers and credits". Enter your previous reservation number in the tab labeled "Reservation Credit". It will then apply the amount of the credit to your reservation. This process must be complete before entering your payment information.
  
  
  The information to your credit is below.
  
  
  Reservation Code: AJ86JA
  Amount: $394.18
  Expiration date: April 03, 2023
  
  
  You dont need to travel by the expiration date, you just need to book your travel by then. Dont forget to read the terms and conditions provided in the link:
  
  
  ******************************************************************************************************************************

• Initial Complaint

  Date:12/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/11/2022, I made several attempts starting at 10:00am to speak with a rep. I was placed on hold to speak with a supervisor for over an hour, only for the sup Paru to pretty much recite their written policy with no empathy whatsoever. They were asking of me $900 to change my flight 30 minutes of a difference that is robbery. None of their customer services reps even care to do their job and in fact one of the reps sent me back in que dead in the middle of my sentence. I was never once irate of disrespectful. This company is sad and pathetic. I have spent too much money with them to receive such poor service.

  Business Response

  Date: 01/04/2023

  Hi ******, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  
  
  I'm truly sorry to hear you were dissatisfied with the level of service you described. I assure you that we are committed to offering quality customer service and ensuring that your flight experiences are both positive and memorable. We apologize if your experience with us fell short of the standards we strive to achieve every day.
  
  
  
  Itinerary changes are subject to a per guest service charge, plus any difference in airfare for the alternate requested date(s) or flight(s), and any difference in government taxes and fees.
  
  
  
  Plans change we understand and that's why we offer several options on how to change your reservation. The quickest and least expensive option is to visit "My Trips" and make modifications yourself. Changes can be made up to an hour before scheduled departure. 
  
  If your new fare is less than the original fare, we'll provide you with a Future Travel Credit which can be used within 90 days to book any available travel. If the new flight has a higher fare, you'll need to pay the difference including any difference in government taxes and fees.

• Initial Complaint

  Date:12/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 18557635
  
  I am rejecting this response because:
  

  The response is based on the LIE of the flight attendant. I was not disruptive in ANY way. The flight attendant merely lied. 

  
  Sincerely,
  
  ***********************

  did not even ask me or other people around if I did throw the sweater at the other attendant. This is unacceptable, this is ***************** and not some country with no rule of law. Plane is a public transportation and not the flight attendants personal vehicle. It is unacceptable to just LIE, even if he just did not like me, this is not how people working with public supposed to act. I did not threaten him, I did not say anything, I sat down and prepared to fly.

  Business Response

  Date: 01/04/2023

  Hi ****, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns. 
  
  
  
  Im so sorry to hear about your recent experience with us. Our records show that you distributed disruptive behavior which ultimately resulted in you being removed from your flight. Our flight attendants are put in a precarious position when faced with addressing inappropriate behavior.
  
  
  If the behavior escalates and the guest does not adhere to the direction of our staff, then they have no choice but to follow protocol to ensure in the proper handling of an incident of this nature.
  

  Business Response

  Date: 01/11/2023

  Hi ****, 

  We appreciate your continued correspondence through the Better Business Bureau.

  I do realize that the reports received differ from your account of events. Please understand that my response is based on the reports received from the Station, but I have forwarded your account of events to Management for review.
  
  

  Customer Answer

  Date: 01/14/2023

   
  Complaint: 18557635
  
  I am rejecting this response because:

  Yes please, I would like this issue to be escalated. 
  I would like The Spirit airlines to list to me the criteria of being disruptive , causing discomfort etc as I think that if the lying flight attendant felt any discomfort then he should not work as a public servant on a public transportation. But to simply lie is not acceptable.

  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 18556622
  
  I am rejecting this response because:

  We had purchased assigned seats prior to our flight and we were not accommodated. Everything changed when our flight was moved to another time. Our initial reservation had the exit seats round trip. I had to pay additional for this on the return Anns prior we sat towards the back. We are tall people 63 and 5,7. Also, the luggages did not not exceed limits of 40 pounds. I am not resolved and I dont agree to be pushed aside for just $185 when I clearly spent more than $2,000. Please provide a reasonable solution. There was a request placed for an additional credit, and it was denied. This needs to be reviewed again because my situation I am extremely unsatisfied with the service that was provided and with no accommodation for the horrible experience.

  Sincerely,
  
  ***************************

  *********************** ******* ******* bag #1- $49.00 Overweight baggage 41-50lbs (18.6-23kg) $99.00 No purchased seats DEN-MIA ******* bag #1- $49.00 ----------------------------------------------------------------Total Due: $1,896.72 Payment Breakdown:Collected: $928.72 XXXXXXXXXXXX9203 ******** 08-16-2022 Collected: $392.00 XXXXXXXXXXXX9250 ******** 12-01-2022 Collected: $138.00 XXXXXXXXXXXX9250 ******** 12-01-2022 Collected: $207.00 XXXXXXXXXXXX4408 (*MC*) - 12-04-2022 Collected: $168.00 XXXXXXXXXXXX3033 ******** 12-04-2022 Collected: $ ***** XXXXXXXXXXXX5142 ******** 12-10-2022 I am requesting a refund for the over paid luggages and seats that were paid for and not honored. If not I will continue to submit complaints for each passenger until a resolution is provided and an apology. I have stressed this while on vacation, its truly upsetting.

  Business Response

  Date: 01/04/2023

  Hi ******, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns. 
  
  
  
  I have reviewed your reservation MDKIQF and I see the overweight fees were added at the kiosk when checking in for your flight. As all Spirit fares and optional services are purchased as non-refundable, you were issued a reservation credit for the overweight bag fees. 
  
  
  
  This Reservation Credit (RC) can be used to book any future flight available in our system through the expiration date. Your credit is non-transferable and only the Guests linked to this reservation can redeem this credit. Once the credit expires, it cannot be reinstated.
  
  
  You can redeem the Reservation Credit online at www.spirit.com. After you select your desired travel dates, city pairs, flight times and contact information, scroll down to the button labeled "apply vouchers and credits". Enter your previous reservation number in the tab labeled "Reservation Credit". It will then apply the amount of the credit to your reservation. This process must be complete before entering your payment information.
  
  
  The information to your credit is below.
  
  
  Reservation Code: MDKIQF
  Amount: $185.00
  Expiration date: March 12, 2023
  
  
  You dont need to travel by the expiration date, you just need to book your travel by then. Dont forget to read the terms and conditions provided in the link:
  
  
  ******************************************************************************************************************************

  Business Response

  Date: 01/19/2023

  Hi ******
  
  We appreciate your continued correspondence through the Better Business Bureau.
  
  As I have fully researched your concerns, and reviewed our Contract of Carriage,I'm afraid I'm unable to alter the position provided. 

• Initial Complaint

  Date:12/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today, 12/10, I was scheduled to leave from ******* ***************** at 1:59pm to fly to ******, **. I left my house 5 hours before my flight was scheduled to leave as it was a 2 hour drive. I arrived with two hours before departure time, however there was standstill traffic at the airport that took me over an hour to get through. Once I get to the ticket counter to check in my luggage I was informed that it was over weight and could step off to the side to rearrange my bags. After a few minutes I finished rearranging and went back to the counter to be told by the same agent that I had missed the cut off time to check my bag in and therefore needed to rebook for a different time. The agent should have told me that I only had FIVE minutes before the cut off time happened. The agent was negligent in her job by not providing prudent information. This trip is my only vacation all year and its to celebrate Christmas with my family. Instead of arriving at ****** at 5:13pm on 12/10, I am now having to have a layover and won't be arriving at ****** until 4am TOMORROW 12/11. During this time of year, your employees need to be thoughtful of this providing your customers with important information. This has ruined my trip. I could have flown out of ****** but instead drove past ****** to ******* to use Spirit Airline, at the money I was charged to rebook my flight was supposed to be used for Christmas gifts. In addition to lodging this complaint, I am also REQUESTING A REFUND TO MY ORIGINAL METHOD OF PAYMENT FOR $90 - which is the cost I was charged to rebook a flight that could have been avoided if the agent told me things were time sensitive. Please note that I attempted assistance via customer support chat and phone. During the chat conversation, the representative kept telling me the refund and cancellation policy. The phone call was dropped on three separate attempts to speak with a supervisor after a phone rep said that's who I had to speak with.

  Business Response

  Date: 01/04/2023

  Hi *****, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns. 
  
  
  
  I'm truly sorry to hear you were dissatisfied with the level of service you described. I assure you that we are committed to offering quality customer service and ensuring that your flight experiences are both positive and memorable. We apologize if your experience with us fell short of the standards we strive to achieve every day.
  
  
  Im so sorry that you missed your flight. Please note, there is a 45-minute check-in cut-off time for domestic departures. At the cut-off, a flight is considered closed and the kiosks and team members ******* the counter can no longer print boarding passes or check bags.
  
  
  
  Our records show you arrived at the ticket counter to check your bag at 1:02pm and your flight closed for check-in at 1:14pm. 
  
  We never want you to miss your flight. Thats why we recommend that you arrive at least 2 hours prior to scheduled departure for domestic flights and 3 hours prior to scheduled departure for international flights. Due to lengthy TSA security checkpoint times, its recommended that you check airport information prior to arrival at the airport.
  
  Guests who dont complete the check-in process prior to the cut-off of the originally scheduled departure time are subject to their reservation being forfeited, and any modification charges and any difference in fare may be applied to new tickets. Information about check-in requirements can be found in our Contract of Carriage, and in the Help section of our website:
  
  **********************************************************************************
  
  Guests who miss their flight are offered the $99 same day change fee to be re-booked for the next available Spirit flight as a way to assist instead of making guests buy a brand-new flight ticket, as flights booked on the same day of travel are typically more expensive. I do apologize but I am unbale to honor your request for a refund of the change fee. 

• Initial Complaint

  Date:12/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Confirmation Number: BBNNRY and Return flight is JGD2GZ Round trip to ****** both times I was asked if my travel plans were flexible. I told the people online we have a newborn and couldn't fly. They told me to go to the airport and submit bid in person.There was no bid I was volunteering I just don't understand your company.I would like a flight credit for the roundtrip

  Business Response

  Date: 01/04/2023

  Hi ****, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns. 
  
  
  
  Your reservation reflects that you did not check-in for your flight on 12/03/2022 and 12/05/2022. When you dont board the aircraft for any reason, the flight is automatically canceled in the system and all remaining segments on the itinerary are canceled. Unfortunately, flights cannot be reinstated, and the airfare is non-refundable. 
  
  
  
  As a one-time courtesy, I have issued a reservation credit for your missed flight. This Reservation Credit (RC) can be used to book any future flight available in our system through the expiration date. Your credit is non-transferable and only the Guests linked to this reservation can redeem this credit. Once the credit expires, it cannot be reinstated.
  
  
  You can redeem the Reservation Credit online at www.spirit.com. After you select your desired travel dates, city pairs, flight times and contact information, scroll down to the button labeled "apply vouchers and credits". Enter your previous reservation number in the tab labeled "Reservation Credit". It will then apply the amount of the credit to your reservation. This process must be complete before entering your payment information.
  
  
  The information to your credit is below.
  
  
  Reservation Code: BBNNRY
  Amount: $87.18
  Expiration date: April 03, 2023
  
  
  
  Reservation Code: JGD2GZ
  Amount: $87.18
  Expiration date: April 03, 2023
  
  
  You dont need to travel by the expiration date, you just need to book your travel by then. Dont forget to read the terms and conditions provided in the link:
  
  
  ******************************************************************************************************************************

• Initial Complaint

  Date:12/10/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************se he said he sent it. Now I have no hotel voucher that they promised and no flight detail. I then just had to book another flight with Delta home for $212.60. I would like for Spirit to at least refund me $212.60 for the flight i had to book just to get home. Attached my Delta flight ticket.

  Business Response

  Date: 01/03/2023

  Hi *****, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  I'm so sorry to hear you missed your connection. Our records show that your outbound flight was delayed due to maintenance which ultimately caused you to misconnect.
  
  
  I understand you have had some unexpected expenses. Please attach the Delta receipts that outline the expenses you incurred as a result of this missed flight. 
  
  
  
  Once the proper documentation is received, it'll be forwarded to our Refunds Specialist for review. If reimbursement is approved, the review process can take up to 20 business days to complete. Should our Specialist determine that compensation will be issued, a check will be mailed to the address that you provide.
  
  Please provide your mailing address in response to this e-mail as I cannot submit your claim without this information.

• Initial Complaint

  Date:12/10/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************on, but now I just want my money back on my card because I wont be flying Spirit anymore because of their horrible customer service. I was also told there was no way to escalate this or speak to a supervisor so I had to email Spirit, which has been no help at all.

  Business Response

  Date: 01/03/2023

  Hi *********, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  All Spirit fares and optional services are purchased as non-refundable; however, a refund will be allowed if a reservation is canceled within 24 hours of initial booking, provided the reservation was made seven (7) days or more prior to the flights scheduled departure. 
  
  
  
  I have reviewed your reservation BNBLVR and I see your credit was extended. This Reservation Credit (RC) can be used to book any future flight available in our system through the expiration date. Your credit is non-transferable and only the Guests linked to this reservation can redeem this credit. Once the credit expires, it cannot be reinstated.
  
  
  You can redeem the Reservation Credit online at www.spirit.com. After you select your desired travel dates, city pairs, flight times and contact information, scroll down to the button labeled "apply vouchers and credits". Enter your previous reservation number in the tab labeled "Reservation Credit". It will then apply the amount of the credit to your reservation. This process must be complete before entering your payment information.
  
  
  The information to your credit is below.
  
  
  Reservation Code: BNBLVR
  Amount: $57.42
  Expiration date: April 02, 2023
  
  
  You dont need to travel by the expiration date, you just need to book your travel by then. Dont forget to read the terms and conditions provided in the link:
  
  
  ******************************************************************************************************************************

• Initial Complaint

  Date:12/09/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I choose Airline tickets went through the whole process of adding bags choosing seats and putting in passenger information. At the payment section I was offered a credit card offer that said I could use the card immediately to purchase flights if approved. The credit card offer also said must apply here offers vary elsewhere. So I applied for the credit card. I went through the whole application process I was approved and accepted all the disclosures. I never left spirits website on my own. The spirit payment page that I was on redirected me to **** of America for the credit card application. At the end of all the disclosures it brought me back to spirits website but said Im sorry your session has now timed out. I There is no reason that the website should have timed out all I was doing was going through the credit card process I never stopped or took any breaks. Because of this it started all the way at the beginning and the price is more than doubled. I did everything that I was supposed to to purchase these tickets on the applied for credit card. I called spirit and one of the agents said it was a glitch in the website. None of the agents or supervisors would honor the price. I even sent a screenshot of my history to one of the agents online. My iPad history shows that I went directly from spirit payment website to the credit card application and shows each step of the credit card process in my history. After the situation I feel like the spirit is falsely advertising their credit card offer. It did not allow me to immediately put the flight on the credit card and spirits website kicked me off instead of processing my purchase. Spirit will not take responsibility and says that I can purchase tickets at a higher rate now. Now I have a spirit credit card which is useless to me.This took place at midnight which is why the history says wednesday night/this morning

  Business Response

  Date: 01/03/2023

  Hi *****, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  To better assist you, please provide your name (as it appears on your reservation), confirmation code, and e-mail address used when booking your reservation.
  
  
  Once received, Ill do all that I can to help!