Complaints

This profile includes complaints for Spirit Airlines's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Spirit Airlines

  2800 Executive Way Miramar, FL 33025-6542

• 

  Spirit Airlines

  114 N. Raliegh Avenue Atlantic City, NJ 08401

• 

  Spirit Airlines

  Detroit Metropolitan Waye County Airport Romulus, MI 48242

• 

  Spirit Airlines

  5757 Wayne Newton Blvd Las Vegas, NV 89111-8037

• 

  Spirit Airlines, Inc

  3400 E Sky Harbor Blvd Terminal 2 Phoenix, AZ 85034

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/11/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a flight for November 10th of 2022, and when we got to the airport the counter claimed our flight was booked for the 11th. However, when you look at the email that they sent us our flight details clearly state the ticket was for the 10th of November. We have tried to resolve this issue with their company and they keep sending us in circles. When were at the counter they say we need to call customer service, and customer service says we need to talk with the counter. Multiple people on their team have agreed that our email says the 10th, but they still are refusing to give us a refund. Their technical error has forced us to have to buy another flight in ordered to arrive at our destination on time.We look forward to your support on this situation.

  Business Response

  Date: 12/05/2022

  Hi ****, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns. 
  
  
  
  I have reviewed your reservation BHEJWW and I see this flight was booked on October 20th for travel on November 10th PDX-LAS, November 11 LAS-*** with a return flight on November 13th, ***-LAS and November 14th, LAS-PDX. This flight was then canceled on October 21 and a full refund was issued. 
  
  
  On October 21st you then booked a new flight UFNGGP for travel on November 11th from PDX-LAS, November 12th LAS-*** with a return on November 13th STL-LAS and November 14th LAS-PDX. This flight was missed and you were issued a reservation credit in the amount of $1,918.64 which was then used to book a new flight QKRT8N for travel in December. 

• Initial Complaint

  Date:11/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/10/2022, my flight from *** to *** was cancelled at time of boarding. Spirit informed us we were eligible for refunds and rebookings happened automatically, and they could not help rebook us. An hour later, I finally got ahold of an agent over the phone and they managed to rebook me for next Spirit flight out of ***. However, this transfer did not include the premium seat I paid for. Also, I could not print a boarding pass. When I went to the desk, they told me I would have to come back at 2:30am to figure out the boarding pass. It was currently 11:00pm. I am now stuck in the arrivals section of the airport without food or water, among strangers who are also very confused about their situation. If it turns out I am not actually on the 5am flight, I will miss my ticket to ********** that I spent $300 on.

  Business Response

  Date: 12/05/2022

  Hi ***********, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns. 
  
  
  
  I'm so sorry to hear your flight was canceled due to weather. We do all that we can to leave on time, but your safety will always come first.
  
  
  When these unexpected cancellations happen, we can re-book you on the next available Spirit Flight or, we can issue a refund of the unused portion of your itinerary. As requested, your refund was processed for the full amount of your flight. 
  
  I know that this trip didnt go as planned, but I hope that you will give us another opportunity to make it right. While Im unable to reimburse you for your out of pocket expenses, Ive issued Future Travel Vouchers for you in the amount of $100.00
  
  
  
  Future Travel Vouchers must be booked by the voucher's expiration date for travel on any flight dates available in the system. The amount covers the flight price of the base fare. Vouchers cannot be used towards bags, taxes, seats, onboard purchases, or vacation packages. Vouchers are nontransferable. You dont have to fly by the expiration date, just make a reservation before it expires. You can redeem vouchers online at spirit.com or by calling our ******************* at ************. 
  
  
  Guest name: *************************************
  Voucher code: 46431238722500001
  
  Amount: $100.00
  Expiration date: March 03, 2023
   
  For information on how to redeem your voucher, click here. 

  Customer Answer

  Date: 12/05/2022

   
  Complaint: 18390261
  
  I am rejecting this response because: I have no intent to fly your airline until there is a major overhaul in organization processes. 
  Offering me a voucher for the service that caused me major travel issues is not a resolution I was looking for. 
  I would however, be grateful for a check reimbursing me for the flight I had to take to get to LA on time. 
  It cost me $372.60. Proof of receipt is attached.
  
  Sincerely,
  
  *************************************

  Business Response

  Date: 12/06/2022

  Hi ***********, 

  We appreciate your continued correspondence through the Better Business Bureau

  When it comes to a flight cancellation caused by severe weather, Air Traffic Control decisions or other issues outside of Spirits control, we dont offer reimbursement for the other airline or hotel accommodation for such events, since they are out of our hands. When these situations occur, the options are re-accommodation on the next available Spirit flight or if this option is unsatisfactory, a refund of the affected flight is issued.

• Initial Complaint

  Date:11/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked two one-way, nonstop tickets for my parents to fly from *** to *** on January 10th. The flight was to depart at 6:00PM and arrive back to *** around 9:30PM. I received an email today stating that the flight was changed to a departure out of *** up to *******, and then an 8 hour overnight layover in ******* before boarding the next flight from ******* up to MSP at 6:00am the following day. I was only given the option of accepting that new itinerary or cancelling and receiving a voucher in the amount spent that had to be used within the next 90 days. I will not be sending my 70 year old parents on an 8 hour overnight layover in *******! I need to cancel but I will not be booking another Spirit flight so I will essentially lose the money spent. I do not want a voucher. I want a full refund now that I have to book on a different carrier. I submitted a complaint on Spirits site which told me to expect an answer back within the next 30 days! Simply absurd!!!

  Business Response

  Date: 12/05/2022

  Hi *******, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns
  
  
   I'm terribly sorry for the delayed response. Rest assured we're working very diligently to resolve all of your concerns in the order in which they were received. We sincerely appreciate your patience. 
  
  
  
  After further review of your parents reservation, our records indicate that they did indeed experience a schedule change. There are times when we have to make the difficult decision to modify your original flight plan to ensure an overall efficient operation. We understand that this may have a significant impact on your travel schedule, and for this we deeply apologize.
  
  
  I also see you have disputed the charges. Since a dispute has been filed, we are unable to issue any refunds as your bank has opened an investigation into these charges. Please allow your bank to complete its investigation. Please be advised this process takes 45 business days for an update from Mastercard. 

  Customer Answer

  Date: 12/05/2022

   
  Complaint: 18390009
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************************

  Business Response

  Date: 12/06/2022

  Hi ****, 

  We appreciate your continued correspondence through the Better Business Bureau.

  Since a dispute has been filed, we are unable to issue any refunds as your bank has opened an investigation into these charges. Please allow your bank to complete its investigation. Please be advised this process takes 45 business days for an update from Mastercard. 
  

• Initial Complaint

  Date:11/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a flight with spirit airlines. My job was going to have me in ******* for work on November *****. Due to the hurricane we decide to have our team come up to *********** instead. Since that happen we no longer need the flight from ******* DUE TO THE HURRICANE.

  Business Response

  Date: 12/05/2022

  Hi ******, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  
  
  Guests who initiate a cancellation after 24 hours of booking to their non-refundable reservations will not receive a refund. A cancellation charge; 0-6 days out is $99, **** days the charge is $49, and no charge for trips more than 60 days out over the phone plus a Passenger Usage Fee of $22.99 per segment will be deducted from the total cost of your reservation and a reservation credit will be created for the remainder, if applicable.
  
  For more information regarding our Modification/Cancellation guidelines, I've included the link below for your reference.
  
  https://******************************************/hc/en-us/articles/202097076-How-can-I-change-or-cancel-my-reservation-
  
  
  As a courtesy, I have gone ahead and issued a reservation credit for your flights. This Reservation Credit (RC) can be used to book any future flight available in our system through the expiration date. Your credit is non-transferable and only the Guests linked to this reservation can redeem this credit. Once the credit expires, it cannot be reinstated.
  
  
  You can redeem the Reservation Credit online at www.spirit.com. After you select your desired travel dates, city pairs, flight times and contact information, scroll down to the button labeled "apply vouchers and credits". Enter your previous reservation number in the tab labeled "Reservation Credit". It will then apply the amount of the credit to your reservation. This process must be complete before entering your payment information.
  
  
  The information to your credit is below.
  
  
  Reservation Code: YKQBMQ
  Amount: $340.36
  Expiration date: March 03, 2023
  
  
  
  Reservation Code: NMRVMH
  Amount: $99.00
  Expiration date: March 03, 2023
  
  
  
  Reservation Code: EN8D7R
  Amount: $198.00
  Expiration date: March 03, 2023
  
  
  You dont need to travel by the expiration date, you just need to book your travel by then. Dont forget to read the terms and conditions provided in the link:
  
  
  https://******************************************/hc/en-us/articles/202097966-How-do-I-find-and-redeem-my-reservation-credit-

• Initial Complaint

  Date:11/10/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked and paid for round trip tickets from Spirit Airlines on 10/4/2022 confirmation code: DW1QYR in the amount of $1232.36. Spirit Airlines cancelled my flights on 11/9/2022 and stated they would issue a credit for future airfare travel. I contacted Spirit through the online chat system they have and requested my full refund to go back on my credit card. The associate states they would issue me a refund back to my card. I then receive a second email two hours later stating they will issue me a credit for future travel and not a refund. This company is refusing to refund my money for services they failed to provide.

  Business Response

  Date: 12/05/2022

  Hi *******, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns
  
  
  
  After further review of your reservation, our records indicate that you did indeed experience a schedule change. There are times when we have to make the difficult decision to modify your original flight plan to ensure an overall efficient operation. We understand that this may have a significant impact on your travel schedule, and for this we deeply apologize.
  
  When there is a schedule change, we always send flight status notifications to the email that we have on file. Once received, you do have the option to accept or deny the changes.
  
  In these cases, the options available to our customers are re-accommodation on the next Spirit flight, a reservation credit or a refund of the affected segment. 
  
  
  As requested, your refund was processed in the amount of $1,232.36 back to your card ending in 0994. 

  Customer Answer

  Date: 12/05/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:11/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I booked a flight through Spirit Airlines in late October 2022. I received an email on 11/9/22 that my flight was cancelled and I was issued a $1372.32 credit (the amount I paid the airline). The email says I have till Feb 8th 2023 to book something or I lose my credit. I immediately searched for another flight for the dates I needed but there weren't any flights available. Since I cannot use the credit because there aren't any flights, I contacted customer support to get a refund. I was told they could only issue me a credit. I don't agree with this because I have no use for the credit and giving me a 90 day timeline to book something that I paid for seems like they are trying to s**** me. This is a lot of money I am out. I would very much just like to get my money back. Reservation credit ID# DGSQNJ This just seems like endless cycle of credit refund and I just want this nightmare to be over. $825.54 of the $1372.32 is a previous credit for a flight I booked that was cancelled back in April 2022. Please help me get my money back.

  Business Response

  Date: 12/06/2022

  Hi Meagan, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns. 
  
  
  
  After further review of your reservation, our records indicate that you did indeed experience a schedule cancel. There are times when we have to make the difficult decision to modify your original flight plan to ensure an overall efficient operation. We understand that this may have a significant impact on your travel schedule, and for this we deeply apologize.
  
  When there is a schedule cancel, we always send flight status notifications to the email that we have on file.
  
  In these cases, the options available to our customers are a refund of the affected segment or a reservation credit.
  
  
  I have gone ahead and issued a refund in the amount of $556.78 back to your card ending in **** and $825.54 back to your card ending in ****. Refunds are processed immediately on our end but may take 5-7 business days depending on your bank. 

• Initial Complaint

  Date:11/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Spirit airlines never advised of any luggage fee when booking was made over phone on 10/6.agent stated "luggage is no charge and there is fee for carry-ons "spirit airline.at check in time on 10/29 when in airport I was told there is a fee and got overcharged/double charged for a luggage. Called 3 times and get told 3 different answers. Had I/We known other arrangements would have been made. Spirit Airlines trapped us . I HAD A CASE OPENED WITH BBB (********) and never heard from (Sent agent an email this morning).Please see corresponds:Btw: I have opened a case with the Better Business Bureau, and filed a dispute on charge with my bank as well. Your agent never advised of a fee for luggage and told us over phone on 10/6 it will be zero cost. Had we known about a luggage fee? We would would've made other arrangements to avoid the fee. Your staff trapped us at the airport and charged for two luggage is when there was only one Sent from Yahoo Mail for iPhone On Tuesday, November 8, 2022, 7:12 AM, HV <******************> wrote:See below Sent from Yahoo Mail for iPhone On Tuesday, November 8, 2022, 12:54 AM, Customer Support <*****************************************************************> wrote:Hi *****, Thank you for reaching out to Spirit's Guest Relations Team. We apologize for the delayed response. Our email inquiries have been higher than usual. We're truly sorry to hear that you were overcharged for a bag. We'll be more than glad to look into your concern. To assist you best, kindly provide the following information. Email address used to book the reservation ZK2HJD ******************** City Pair (departure and arrival airport) *********** *** to ******* *** Guest(s) exact name on the reservation *******************************, *******************************, *********************************** Complete Travel Date (outbound and return) depart 10/29 return 11/2 Address (Billing/Home) ********************************************************** Once received, I'll validate and get back to you shortly. We look forward to heari

  Business Response

  Date: 12/05/2022

  Hi *****, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns. 
  
  
  
  Your ticket includes your seat and a personal item. This could be something like a small backpack or purse, but it must fit entirely in the small sizer box  at the check-in counter, and also at the gate. Bringing another personal item or anything larger, like a standard carry-on or checked bag will incur a small charge.
  
  
  
  Keep in mind that baggage prices are cheaper when purchased in advance.  All baggage charges are non-refundable.
  
  
  
  We apologize for any inconvenience this caused and were sorry if you remained unaware of our baggage options. Upon reviewing your reservation, I see you were issued a reservation credit for your baggage fee. 
  
  
  
  This Reservation Credit (RC) can be used to book any future flight available in our system through the expiration date. Your credit is non-transferable and only the Guests linked to this reservation can redeem this credit. Once the credit expires, it cannot be reinstated.
  
  
  You can redeem the Reservation Credit online at www.spirit.com. After you select your desired travel dates, city pairs, flight times and contact information, scroll down to the button labeled "apply vouchers and credits". Enter your previous reservation number in the tab labeled "Reservation Credit". It will then apply the amount of the credit to your reservation. This process must be complete before entering your payment information.
  
  
  The information to your credit is below.
  
  
  Reservation Code: XK2HJD
  Amount: $79.00
  Expiration date: January 26, 2023
  
  
  You dont need to travel by the expiration date, you just need to book your travel by then. Dont forget to read the terms and conditions provided in the link:
  
  
  https://******************************************/hc/en-us/articles/202097966-How-do-I-find-and-redeem-my-reservation-credit-
  
  
  For future reference, our baggage options can be found by clicking the link below.
  http://www.spirit.com/OptionalServices

  Customer Answer

  Date: 12/05/2022

   
  Complaint: 18385904
  
  I am rejecting this response because:

  airline is to credit the overcharge of $79 not to credit. See attached respond

  Customer Support <*********************************************************************>
  To:*******************************
  
  Mon, Dec 5 at 9:13 AM
  
  
  Hi *****, 
  
  Thank you for your reply. I have gone ahead and issued a refund in the amount of $79.00 back to your card ending in ****. Refunds are processed immediately on our end but may take 5-7 business days depending on your bank. 
   
  
  Best
  Genelle 
  Coordinator II, Guest Relations

  
  
  *******************************

  Business Response

  Date: 12/06/2022

  Hi *****, 
  
  Thank you for your reply. I have gone ahead and issued a refund in the amount of $79.00 back to your card ending in ****. Refunds are processed immediately on our end but may take 5-7 business days depending on your bank. 

• Initial Complaint

  Date:11/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have come into contact with COVID positive individual.

  Business Response

  Date: 12/06/2022

  Hi ********, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns. 
  
  
  
  Im sorry to hear about your most recent incident that prevented you from boarding your original flight. I have reviewed your reservation and I see you were issued a reservation credit for your flight. 
  
  
  
  This Reservation Credit (RC) can be used to book any future flight available in our system through the expiration date. Your credit is non-transferable and only the Guests linked to this reservation can redeem this credit. Once the credit expires, it cannot be reinstated.
  
  
  You can redeem the Reservation Credit online at www.spirit.com. After you select your desired travel dates, city pairs, flight times and contact information, scroll down to the button labeled "apply vouchers and credits". Enter your previous reservation number in the tab labeled "Reservation Credit". It will then apply the amount of the credit to your reservation. This process must be complete before entering your payment information.
  
  
  The information to your credit is below.
  
  
  Reservation Code: CHH8GG
  Amount: $415.18
  Expiration date: February 05, 2023
  
  
  You dont need to travel by the expiration date, you just need to book your travel by then. Dont forget to read the terms and conditions provided in the link:
  
  
  https://******************************************/hc/en-us/articles/202097966-How-do-I-find-and-redeem-my-reservation-credit-

• Initial Complaint

  Date:11/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i booked a trip for my wife and I through spirit airlines in November 2022 to travel on January 2023. Out of no where, they cancelled the flight and indicating COVID-19 issue. I'm not sure how they can tell in advance that there are COVID infection for this flight. I called them to get my refund, they refused to give me a refund and forcing me to use it as a credit to book another flight. I told them that the same flight that they cancelled is still online for people to book but at a higher price. so it seems like i got it for a good price and they decided to cancel my flight to make me spend more money without any option to get my money back. this is a scam to get people to buy and lock them in without a refund to make them pay higher money for the same flight.

  Business Response

  Date: 12/06/2022

  Hi Dien, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  
  
  After further review of your reservation, our records indicate that you did indeed experience a schedule cancel. There are times when we have to make the difficult decision to modify your original flight plan to ensure an overall efficient operation. We understand that this may have a significant impact on your travel schedule, and for this we deeply apologize.
  
  When there is a schedule cancel, we always send flight status notifications to the email that we have on file. 
  
  In these cases, the options available to our customers are reservation credit or a refund of the affected segment. 
  
  
  As requested, your refund was issued in the amount of $145.18 back to your card ending in 5122. 

• Initial Complaint

  Date:11/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked flights over 6 months in advance for me and my kids to take a family vacation. I booked flights for ******* as soon as they came out to get the afforable price. I paid **** for 4 round trip tickets. I get an email today 3 months before my trip stating they canceled my flights with no reason. I called for hours for help everyone just blew me off and told me nothing they could do. They had no return flights. I told them I would drive to the next closest airport with a flight to ******* but I wanted it for the price I booked. I booked again 6 months in advance. They told me I can fly from next airport but they would charge me another $2000 ontop of my ****. As I explained that is very unreasonable I am not the one thst canceled. I also am saying i will drive to a different airport to put me on a flight to ******* where I need to be. I have hotel/ticket reservations already made. Spirit refused to accommodate me in any way for them canceling on us. I just wanted our flights to be transfered at the original cost.

  Business Response

  Date: 12/06/2022

  *********************, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns. 
  
  
  After further review of your reservation, our records indicate that you did indeed experience a schedule change. There are times when we have to make the difficult decision to modify your original flight plan to ensure an overall efficient operation. We understand that this may have a significant impact on your travel schedule, and for this we deeply apologize.
  
  
  I see your refund was processed in the amount of $1,368.72 back to your card ending in 8217. 

  Customer Answer

  Date: 12/06/2022

   
  Complaint: 18383348
  
  I am rejecting this response because:

  They would not help in any way. They were rude and as a company they should be thoughtful of their customer's. Yes I got a refund it was my OnLY choice unless I paid $2000 more. They are out to get money from customer's and I have heard this is happening alot. 
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 12/06/2022

  *********************
  
  We appreciate your continued correspondence through the Better Business Bureau.
  
  I'm so sorry you are dissatisfied with the resolution provided. 

  Customer Answer

  Date: 12/08/2022

   
  Complaint: 18383348
  
  I am rejecting this response because: i purchased tickets minths in advance for a cheaper rate. When Spirit Airlines canceled my whole flight they should have rebboked me for the original cost not want $2000 more. That is ripping a customer off and is unfair to your customer's. No company should ever tell a customer sorry there is nothing wr can do especially when it was their fault. I literally said I would drive to a different airport where they had a flight available and yet was not able to unless i paid thousands more. The company didn't offer any compensation no nothing. Not even bag vouchers to help with rebooking. 

  You wanted more money for you canceling. If i canceled I wouldn't even have got a refund. You cancel and you don't even care abiut satisfying your customers. All you do is say sorry for your inconvenience we can't do anything for you!!!!! 

  So yes I will continue to decline your I'm sorry response especially since I have heard from numerous people that this company has been cancling many flights and making people pay more. Seems like a scam to me. 
  
  Sincerely,
  
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