Complaints

This profile includes complaints for Spirit Airlines's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Spirit Airlines

  2800 Executive Way Miramar, FL 33025-6542

• 

  Spirit Airlines

  1 Harborside Dr Boston, MA 02128

• 

  Spirit Airlines

  Detroit Metropolitan Waye County Airport Romulus, MI 48242

• 

  Spirit Airlines

  16000 Chamberlin Pkwy Fort Myers, FL 33913-8873

• 

  Spirit Airlines

  Mankato, MN 56001

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 20,2022 we purchased round trip tickets to ********* ,****** from **********,******** conformation KFWDFM for ******* this included flex option we left ********** 10 / 24 /22 at 7:00 am and were to return 10/28/22 at 10:45 pm but were not able to due to emergency we contacted Spirit and said we would have change flight time to 10:45 on 10/29 /22 they charged us for full price for flight ******* when it should been ***** per person total ****** now they are refusing to refund ****** dollars we had flight flex in case we had to change our flight now they are refusing to issue a refund

  Business Response

  Date: 12/01/2022

  Hi *******, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  
  By adding Flight Flex to your reservation and youll be able to modify your itinerary once, online, and up to 24 hours before departure with no modification charges.  Customers will be responsible for any difference in airfare and optional services for the alternate requested date(s) or flight(s), as well as any difference in government taxes and fees.
  
  
  
  You can only modify the time, date, and/or the origin/destination of the booking. All modifications must be done online on spirit.com more than 24 hours in advance of your scheduled outbound or return departure.
  
  
  Upon reviewing your reservation I see you canceled your return flight. Guests who initiate a cancellation after 24 hours of booking to their non-refundable reservations will not receive a refund. A cancellation charge; 0-6 days out is $99, **** days the charge is $49, and no charge for trips more than 60 days out over the phone plus a Passenger Usage Fee of $22.99 per segment will be deducted from the total cost of your reservation and a reservation credit will be created for the remainder, if applicable.
  
  For more information regarding our Modification/Cancellation guidelines, I've included the link below for your reference.
  
  https://******************************************/hc/en-us/articles/202097076-How-can-I-change-or-cancel-my-reservation-
  
  
  
  As a one-time courtesy, I have reversed the cancelation fees and issued a Reservation Credit. This Reservation Credit (RC) can be used to book any future flight available in our system through the expiration date. Your credit is non-transferable and only the Guests linked to this reservation can redeem this credit. Once the credit expires, it cannot be reinstated.
  
  
  You can redeem the Reservation Credit online at www.spirit.com. After you select your desired travel dates, city pairs, flight times and contact information, scroll down to the button labeled "apply vouchers and credits". Enter your previous reservation number in the tab labeled "Reservation Credit". It will then apply the amount of the credit to your reservation. This process must be complete before entering your payment information.
  
  
  The information to your credit is below.
  
  
  Reservation Code: KFWDFM
  Amount: $487.96
  Expiration date: February 28, 2023
  
  
  You dont need to travel by the expiration date, you just need to book your travel by then. Dont forget to read the terms and conditions provided in the link:
  
  
  https://******************************************/hc/en-us/articles/202097966-How-do-I-find-and-redeem-my-reservation-credit-

  Customer Answer

  Date: 12/02/2022

   
  Complaint: 18378043
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************** we changed our flight as told by Spirit employees due to emergency on 10/ 28 22 to 10/29/22 we are senior citizens I want full refund put back on my card of ******* that I should not have been charged we already paid for round ******** fare .Thank You

  Business Response

  Date: 12/06/2022

  Hi *******
  
  We appreciate your continued correspondence through the Better Business Bureau.
  
  As I have fully researched your concerns, and reviewed our Contract of Carriage, I'm afraid I'm unable to alter the position provided.

  Customer Answer

  Date: 12/06/2022

   
  Complaint: 18378043
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************** This unacceptable I need Spirit to make full refund to my card 

• Initial Complaint

  Date:11/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/9/22, we booked a round-trip flight for 2 people from ********* (***) to ******* (***) to depart 11/2/22 and return 11/6/22; confirmation code PESFUC. After booking, Spirit changed the flight to arrive at *********** Int'l Airport (***), which is an hour away from BUR. No alternate flights were available to BUR, so we had to accept the airport change.In addition, Spirit made several subsequent changes to our return and connecting flights which resulted in us having to accept a 35 minute layover in ********* (LAS). On 10/13/22, we ultimately decided to change our return flight to *** to 11/7/22 with a more desirable layover time. Upon checkout of these modifications on Spirit's website, our total was $381.26, as is listed in the attached receipt. However, Spirit charged my credit card $544.00, $162.74 more than what I agreed to pay at checkout online. I contacted Spirit via online chat on 10/15/2022 about this discrepancy. They opened a support ticket (CAS-7014163-W9H9Z2) and told me I would be contacted in ***** hours. It is 11/8/22, and I have not heard from Spirit. I have followed up via online chat and text message twice since opening the ticket, and I was told cases are being addressed in the order they are received. I have been waiting 3 weeks for a response.I am seeking a refund of at least $162.74 to the original payment method plus additional compensation for the inconvenience of the airport change, poor layover choices after Spirit made modifications to our itinerary, failure to respond to my case in a timely manner, and overcharge against the available credit on my credit card. If this case is not resolved as outlined, I will proceed to dispute the charge with my credit card company.

  Business Response

  Date: 12/01/2022

  Hi ****, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  
  I'm so sorry that your recent experience with us was not pleasant. After further review of your reservation, our records indicate that you did indeed experience a schedule change. There are times when we have to make the difficult decision to modify your original flight plan to ensure an overall efficient operation. We understand that this may have a significant impact on your travel schedule, and for this we deeply apologize.
  
  
  I see your refund was processed in the amount of ****** back to your card ending in 9858. 

• Initial Complaint

  Date:11/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date 6/15 from spirit.com was taking in 2 separate transactions $981.54 and $205.95 totalling $1,187.49 but my receipt has a the total of $1,017.69 confirmation DG6DWZ Transaction date 6/16 for $588.00 ref# *******HP5SMDEQZV from Spirit Vacation PKG I did not make that purchase they saying it was from my flight or bags that amount is not on my spirit.com receipt anywhere. I submitted a fraud claim to my credit card company and they sided with Spirit but neither of them can provide me with a detailed receipt or any receipt for the $588.00 amount. I have my detailed receipt from spirit.com showing what was paid for and this amount of $588.00 is not on it at all but spirit said it was for my flight, this transaction came through Expedia I was told when I first complained. I made no purchases from Expedia.com. I had to pay an additional $276 at my hotel for fees but I paid that on my trip. My trip total was $1,017.69 which included 3 flights and bags and 2 hotel rooms but was charged $1,187.49 and an additional $588.00 on 6/16. I made no changes to this reservation But they over charged me on another transaction for $588.00 on 6/16 and will not refund me. I did not make this purchase. I would like to see the receipt for this transaction and what it was for. I am including my **** credit card statement and my spirit.com itinerary for my purchase.

  Business Response

  Date: 12/01/2022

  Hi *****, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  I have reviewed your reservation DG6DWZ and I see you booked your trip through Spirit Vacations. 
  
  
  
  As I looked at the bank statement you provided I see there was a billing adjustment for the $588.00 charge and it looks like it was refunded back to you. Please contact ************** for additional information as I can only see the flight portion of your trip. 

  Customer Answer

  Date: 12/01/2022

   
  Complaint: 18374552
  
  I am rejecting this response because:
  The refund was from the CC company for my response to fraud. I was still charged this $588 later as per my statement that is attached.
  Sincerely,
  
  ***********************

  Business Response

  Date: 12/06/2022

  Hi *****, 

  We appreciate your continued correspondence through the Better Business Bureau.
  

  Please contact Spirit Vacations at ************** for additional information as I can only see the flight portion of your trip. 

• Initial Complaint

  Date:11/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was promised a full refund for my flight and did not recieve it after they confirmed on the phone that I would receive it in 7 business days. They took my flight credit and they charged me via debit. I called them back to advise that I have no received the refund yet and they told me I will not receive on because its passed 24 hours after booking. I called a few hours after booking. They will not help me. They have stolen $100.59 dollars from me. I have been a spirit customer for years, spending thousands of dollars. I have called numerous times and messaged them but they have not helped. I will not allow them to steal from me.

  Business Response

  Date: 12/01/2022

  Hi ******, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  I truly appreciate you bringing your concerns to our attention and assure you that the level of service you received will be shared with our *********************** Team for review and use in our ongoing training efforts. Guided by your feedback, we are taking the steps necessary to continually improve our operation.
  
  
  I have reviewed your reservation RLYDQN and issued a refund in the amount of $100.59 back to your card ending in ****. Refunds are processed immediately on our end but may take 5-7 business days depending on your bank. 

• Initial Complaint

  Date:11/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I traveled with a one way ticket to the ******************, when i got to the airport i ********* the teller advised me that since I was traveling with a ** Passport, I needed to have a round trip ticket. This is the first time I was asked to travel with a round trip ticket. I explained that was staying in the DR till December, she said she could sell me an open ticket, that I could either cancel after passing customs or use it when returning in December. She proceeded to sell me a ticket from ******* to ********* for $120.32. To my surprised, when I called the airlines to book my flight, the representative advised that they don't sell open ticket and since I didn't used it in September, the ticket was no longer valid and my money was lost. I was very specific that I was traveling back to the states in December and knowing this information she sold me a ticket to be used in September, she knew I was not going to use it till December. After 911 the airlines companies are abusing with high fare prices, and bad treatments to the customers, it seems like we have no rights anymore as paying customers, and if we there to speak up, drag us out of the airplane and put us on a non-flight list just because they can. With this economy nobody has money to give to multi millionaire airlines companies. Therefore, I am requesting a full refund of my $120.32 as the teller sold me a ticket with misrepresentations knowing that was going to forfeit the money paid. If she would have told me that I had till September to use the ticket, I would have cancelled it as advised when I passed customs.

  Business Response

  Date: 12/01/2022

  Hi *******, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  Often, for international travel, proof of onward travel must be presented during check-in as this is a requirement of the country. If you do not have sufficient documentation, you will be required to purchase a return ticket. The return can be cancelled and refunded upon arrival at the destination provided that it was cancelled within 24 hours and booked at least 7 days prior to departure. 
  
  
  
  I have gone ahead and issued a refund in the amount of $120.32 back to your card ending in ****. Refunds are processed immediately on our end but may take 5-7 business days depending on your bank. 

• Initial Complaint

  Date:11/08/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a flight booked for myself and my husband on 11/08 and was speaking to an agent about my options making modifications to my husbands ticket on the reservation. The agent for no valid reason and without my permission cancels my flight on the reservation, and after speaking to a manager they said that I must pay AGAIN and full price of the ticket to have it reinstated.

  Business Response

  Date: 12/01/2022

  Hi ******, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns. 
  
  
  
  I'm so sorry that your recent experience with us was not pleasant. I have reviewed your reservation YLMYUA and I do see your flight was canceled in error. 
  
  
  
  As a courtesy, I have gone ahead and issued a reservation credit for ****** flight. 
  
  
  This Reservation Credit (RC) can be used to book any future flight available in our system through the expiration date. Your credit is non-transferable and only the Guests linked to this reservation can redeem this credit. Once the credit expires, it cannot be reinstated.
  
  
  You can redeem the Reservation Credit online at www.spirit.com. After you select your desired travel dates, city pairs, flight times and contact information, scroll down to the button labeled "apply vouchers and credits". Enter your previous reservation number in the tab labeled "Reservation Credit". It will then apply the amount of the credit to your reservation. This process must be complete before entering your payment information.
  
  
  The information to your credit is below.
  
  
  Reservation Code: UWD97R
  Amount: $75.20
  Expiration date: February 28, 2023
  
  
  You dont need to travel by the expiration date, you just need to book your travel by then. Dont forget to read the terms and conditions provided in the link:
  
  
  https://******************************************/hc/en-us/articles/202097966-How-do-I-find-and-redeem-my-reservation-credit-

  Customer Answer

  Date: 12/01/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:11/08/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to purchase a ticket for a flight from ************* to ***** on August 19, 2022. The site crashed twice and I received an error message both times saying the transaction could not be completed. I abandoned the search for a flight. Several days later (August 22), two charges in the amount of $231.59 appeared on my card even though I only attempted to purchase one ticket, no ticket was issued to me, no confirmation number provided, and no email confirmation or receipt provided. When I called to have the charges reversed, the customer service reps said that there was no reservation for me in their system so they cannot help. I have to send an email showing proof of the charges. I asked my credit card company to reverse the charges but they wanted me to provide documentation which I cannot provide because I was never issued a ticket! I submitted an email requesting a refund through Spirit's website on October 9 (CAS-7006145-V5K3Y3). I attached proof that I had been erroneously charged twice. I did not receive a response until October 25 requesting my full name. I replied accordingly and have not heard back since.On Tue, Oct 25, 2022, 2:37 AM Customer Support <*********************************************************************> wrote:Hi ******, Thank you for reaching out to Spirit's Guest Relations Team. We apologize for the delayed response. Our email inquiries have been higher than usual. We're sorry for the confusion about your booked reservation. We're also sorry that you were not able to receive any email regarding your booked reservation. We apologize for the confusion and inconvenience and we are here to help. I was able to pull up the reservation. However, we would like to ask for some information to verify the reservation kindly reply to this thread with the complete information below. - Guest(s) complete name on the reservation I look forward to hearing from you soon. Best, Jethel Guest Relations

  Business Response

  Date: 12/01/2022

  Hi ******, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  
  
  I have reviewed your reservations and I see they were booked through Orbitz and canceled by Orbitz. I do see one payment was declined, however, there were two charges that were processed. 
  
  
  Since a dispute has been filed, we are unable to issue any refunds as your bank has opened an investigation into these charges. Please allow your bank to complete its investigation. As Mastercard disputes take 45 business days for updates, and your dispute is still open with them, please reach back out to us after 12/15/2022 for an update. 

• Initial Complaint

  Date:11/08/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I **** realize ********** traffic was messed up I had a flight with Spirit to get back home 11/05/22 I **** make it I. Time to board my flight they wanted me to pay 100 dollars to rebook my flight so I looked on my spirit account they have a Balance of 303 dollars on my account thats due they wont give me a refund or a credit I wont be using spirit again they wanna charge for *************** internet they need to be put out of business please help me get my money back

  Business Response

  Date: 12/01/2022

  Hi ******, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns. 
  
  
  
  Itinerary changes are subject to a per guest service charge, plus any difference in airfare for the alternate requested date(s) or flight(s), and any difference in government taxes and fees. 
  
  
  
  Plans change we understand and that's why we offer several options on how to change your reservation. The quickest and least expensive option is to visit "My Trips" and make modifications yourself. Changes can be made up to an hour before scheduled departure. 
  
  If your new fare is less than the original fare, we'll provide you with a Future Travel Credit which can be used within 90 days to book any available travel. If the new flight has a higher fare, you'll need to pay the difference including any difference in government taxes and fees.
  
  
  
  Our records show you called in to change your flight due to medical. While you were not charged the modification fee, the fare difference does apply. 

  Customer Answer

  Date: 12/01/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regarding Spirit Flight #*** on October 24th, from *** to *** (Confirmation # GLUZ7H). The flight was supposed to take off at 12 PM and land at 2:01 PM. However, without explanation, the flight was delayed over a hour, with a take-off time past 1:42. As a result of this, the plane landed in ATL nearly two hours after 2:01 PM (when it was scheduled to land). A number of issues resulted from this last-minute and unexplained delay. Please refund the ticket to the original payment method.

  Business Response

  Date: 12/01/2022

  Hi *******,
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns. 
  
  
  
  Please accept our apologies regarding ******* flight delay. Our records show that his flight was delayed due to a maintenance-related issue. We do all that we can to prevent delays, but at times they're unavoidable as the safety of our guests and crew comes first.
  
  
  As the flight was boarded and travel is complete, I am unbale to honor your request for a refund. 

• Initial Complaint

  Date:11/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ***************************** and I was unable to get on my flight because I did not show up within the 45 minute policy. I would like to be refunded for my flight, my seat purchase and my checked bag purchase. I was unable to get to the airport earlier because the cruise ship bus to the airport ran late because they waited over an hour for the bus to be full. This caused me to be late by 3 minutes and miss my flight with Spirit. I am asking for a future flight credit to cover all purchases included for the return flight. I am frequent flyer and I am hoping that Spirit will mend this relationship.Spirit airlines is the only U.S. based airline with that 45 minute policy. Things happen outside of someons control that *** cause them to be late. Spirit was also overbooked for all of their remaining flights that day. Every other airline, Delta, Southwest, American Airlines and United Airlines all had flights available and spirit did not.

  Business Response

  Date: 12/01/2022

  Hi ******, 
  
  
  We have received your correspondence as submitted to the Better Business Bureau. We appreciate the opportunity to address your concerns.
  
  
  I have reviewed your reservation KMUF8E and I see you were issued a reservation credit for your missed flight which includes your bag and seat fee. 
  
  
  
  This Reservation Credit (RC) can be used to book any future flight available in our system through the expiration date. Your credit is non-transferable and only the Guests linked to this reservation can redeem this credit. Once the credit expires, it cannot be reinstated.
  
  
  You can redeem the Reservation Credit online at www.spirit.com. After you select your desired travel dates, city pairs, flight times and contact information, scroll down to the button labeled "apply vouchers and credits". Enter your previous reservation number in the tab labeled "Reservation Credit". It will then apply the amount of the credit to your reservation. This process must be complete before entering your payment information.
  
  
  The information to your credit is below.
  
  
  Reservation Code: KMUF8E
  Amount: $186.59
  Expiration date: February 17, 2023
  
  
  You dont need to travel by the expiration date, you just need to book your travel by then. Dont forget to read the terms and conditions provided in the link:
  
  
  https://******************************************/hc/en-us/articles/202097966-How-do-I-find-and-redeem-my-reservation-credit-