Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/09/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with Arise in January 2022 as a Sole proprietor at that time, I had no credit account nor credit score or Experian profile. So all my applications to any job was declined as I couldn't work with them. I requested a deactivation for my account so I can create an Experian profile for them to do a Background check. Currently, I created a profile with Experian and got a credit account then Requested a reactivation for my profile so they did but I am not allowed anymore to work as a sole proprietor. I requested to get my profile deleted so I can create a new one but They refused and no forcing me to register with one of their partners

  Business Response

  Date: 01/23/2023

  Arise is in receipt of this complaint filed by ******************, and the issue has been resolved.

  Customer Answer

  Date: 01/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:12/31/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had problems signing onto the portal with Arise seeking employment. I was in a chat with two of their employees that asked for personal information (SSN and DOB) and both chats ended seconds after my information was given. I froze my credit and wrote a letter to Arise informing them what transpired. I did receive a call back from ***/******** and we spoke briefly informing me that one of the persons in the chat was let go around the same time of the chat. We needed to do a followup call to have my SSN removed from an old profile. I place two calls to Arise before the hurricanes and another a month after because I did not know the impact of damages to the company if any. I have not received any return calls to date. Arise was informed in my letter dated September 6, 2022 that I would reach out to the BBB to get the matter resolve and at this time, I feel I have no other recourse. Thank you in advance.

  Business Response

  Date: 01/04/2023

  Arise is in receipt of the complaint filed by **************************************. These concerns were addressed on September 26, 2022 and there were two follow-up attempts to connect with ***************************** to confirm that there were no outstanding concerns. Second and last voicemail was left on October 13, 2022.

• Initial Complaint

  Date:12/31/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get my Arise profile/account deactivated for over two months to no avail. I chatted in on 10/21 and was told to email ****************************************** I have sent 3 to 4 emails over the last 2 months. On 12/2/22 I chatted in with ****** who had me on hold in chat for over ***************************************************************************************************** a couple of days. Didnt happen. I chatted in again last night and was told by a very rude agent that I had to email ******************************************. I told him or her that I already did that numerous times and again I was told it was being escalated and I should check service now for updates. I logged into service now and theres absolutely nothing there. I just want my account deactivated and deleted. That simple and it shouldnt take more than 2 months, many emails and chats to get this accomplished. My information is *********************** *******. ****************************************************** ****************** ************

  Business Response

  Date: 01/04/2023

  Arise is in receipt of the complaint filed by ***********************. The issue has been resolved and an email notification was sent to ******************.

  Customer Answer

  Date: 01/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is ***************************** speaking , i was servicing the *** program on Arise and suddenly on 11/15/2022, i got an email stated that my MSA was terminated. I worked over 100 hours and i haven't been paid , it's been almost a month. I have been getting a turnaround every time i spoke with them which is beyond frustrating. My CSP ID : *******. I didn't have any choice , i did a duplicate account so i can get in touch with them. I wanna to be contacted and get paid asap.

  Business Response

  Date: 01/12/2023

  Arise is in receipt of the complaint filed by **************. Multiple calls were made to **************, with no success and voicemails left.

  After reviewing, this matter has been resolved and we kindly request that ************** reach out to me directly if there are any additional questions or concerns.

• Initial Complaint

  Date:12/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tired of this - Three Years and 12+ clients serviced. Arise presents itself as a business partner offering opportunities to businesses. You will find out what partner means to them! A previous complaint a couple of months ago said it best "When you have an issue with this company they will not allow you to speak to management and they seem to have fraudulent practices and claims against them online with no working numbers for customer service and management. I would like to see this policy and procedure changed to ensure fairness."The company, whom has been in business for 25 years replies like this: "Arise is in receipt of this complaint. We attempted to contact ******************** and was advised that he was not available. This issue is under review and can be discussed with ******************** at his convenience." now my 15 years in Hospitality tells me this response breathes "I DONT CARE", there was no sorry, no thank you and nothing! NOTHING! Arise has recently run into some shady places for me and my company, first, simply ****** arise virtual solutions, you get "Permanently closed"? How has this company been in business 25 years and not updates their ****** page, Ill tell you why, hiding!All of the managers and support will ******* you with emails day in and day out; all the while removing their office phone numbers so your unable to link.My issue: oh that I started servicing for Coach, a incentve became available to those who have been comitting to work, the day the incentive launches, my support chat tool goes down. Im sent to an automated chat that seems built to discourage connection. Long story short five days now and no resolute just spam emails about whats going on at Coach eventho I cant service until this issue is fixed. See INC4866895, its a headache my business has to take these drastic measures to reach someone!And how are you pulling an A+ rating with 2 stars? Something fishy,Que generic cold dry impersonal indifferent response

  Business Response

  Date: 01/03/2023

  Arise is in communication with the complainant and the issue is being being addressed.

• Initial Complaint

  Date:11/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have worked for Arise for at least two years. I started training for a new Client threw them called Agero. We dont get paid training, but as soon as we start servicing or taking calls we get to be paid. I have been working since around Sep 20th until Friday Nov 21st with no pay. I kept emailing since the beginning of class asking about when I would be paid and if my banking info is right because I was told so in class to verify this information. I work under a *** threw arise. When I first started working for Arise they tell you that you have to be your own *** or work for one in order to work for Arise. At the time I was not my own *** {independent business owner} so they sent me a list of *** to pick from that work for them and I choose ******************* So Arise Pays the *** for your service to Arise and the client they/you service then the *** cuts you a fee like $40 dollars a pay period for working under them. I have worked almost everyday since I started and Arise? ABloom are telling me they dont see me servicing for them. When I have screenshots of everything I've done since the class started. Also I been getting audited from the program Im servicing called Agero, they listen to your calls and give you a score I got several of those from Qa with good scores. so that is also proof of me working. I kept emailing my *** and asking her about when I get my pay check. She said Arise wont tell her anything and when i ask Arise about my pay they tell my i have to ask my ***. I was not getting paid so I had to release the hours I had scheduled and they sent me a email after I did this saying I wasn't serving there program for 4 weeks straight when I was with proof. They were supposed to checking this for me but I got a email saying they terminated my SOW which is the contract I work for them under. They did this as soon as I asked where my pay was. I lost my husband to ***** last year and I am struggling financially. I want to give my kids good Christmas.

  Business Response

  Date: 12/07/2022

  Arise is in receipt of the complaint filed by ****************** and we are working towards a resolution.

• Initial Complaint

  Date:11/23/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, my name is ***************************** *****, with ********************* From ********************, on 11/16th,i got an email stated that Arise was not able to verify my identity or my location, bla, bla,bla...they told me to send proof that was me working on this information, I wasn't even interested in doing so, because how can i bypass the enrollment process in which you should add your personal information, had a background check, also verify your identity by answering some personal information about you, Payment rate of $12, and 3 weeks of training without pay. I found this didn't worth it to do what they had asked me for reactivation.I decided to look for a real job. I was told on my first payment, there was some issue regarding my bank information that it was not added on time that the next circle, I will be paying for both circles, I had my cash app routing and account number on file, one of the agent support even advise me to change the cash app and put a physical bank for a better process which I did by adding a ******* account On 11/15 around 10: 30 pm, while I was working, I realized, I wasn't able to log in to Arise Okta, I was servicing Coach client, I said, well, if they do it, they have a reason for that, and I left this along. That same week, I went from place to place, trying to get other things to do, hoping that my 2 down payroll will hit my account by the time process which is 11/23/2022, Now it has been 7: 50 Pm, and nothing.Arise made this process so hard that I had to figure out a way to get in touch with them since they terminate the account you don't have access to anything nor your previous payment history, the phone number they have after 3 rings, stated to leave a voice mail, no corporate to get in touch with, no manager, they just got *** which is useless, when you finally get live support, ****** and ******, kept giving information on the script, they cannot provide any transaction id, which you can provide to the bank for reference. they gave me an #INC4852364 which I'm not sure what this is for.

  Business Response

  Date: 12/05/2022

  Arise is in receipt of the complaint filed by ******************. We are in communication with ****************** and working to resolve this issue.

  Customer Answer

  Date: 12/08/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:11/21/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I am having an issue with my company portal their was an agent that I let go due to her breaking the *** agreement telling others she works for ****** and cruise lines and she could get them discounts on ******** as well as making several mean and unprofessional statements about arise and the cruise company calling it a pyramid scheme and pathetic as well as calling the system poor and outdated to live customer callers this is documented and photoed, once I removed her from the platform and terminated her sow she gotten the email she became hostile begin harassing me from sereval different numbers and emails as well as my call center website telling me to release her, she had company information and some how logged in the portal of my call center changing the name as well as releasing all of my agents just to release herself I had made complaints and heard nothing back as well as tried to get my agents back but the registration team has yet to reactive my agents accounts as well as she is now harassing me by sending in false applicant information to be reviewed for hire she is playing with my company as well as with arise and I am asking for an issue to be resolved please. This is becoming hostile I have worked really hard to keep a good standing background with my call center and arise, and inviting this person in has been a scary mistake.

  Business Response

  Date: 12/05/2022

  Arise is in receipt of the complaint filed by ********************. It appears as though this issue has already been addressed by Arise. However, multiple attempts have been made to contact ********************, to confirm that the issue is resolved, all unsuccessful.

  ******************** can contact us directly, at any of the numbers provided on the voicemail messages.

  Regards.

• Initial Complaint

  Date:10/19/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  General Complaint: Arise is saying I was not in a class I can prove (with their records) I was in. They withdrew $20 from my bank account under the false/inaccurate context of a "background check" for a noshow fee, I was in class. There was a technical issue. I did follow their policy and report this technical issue within 24 hours. I included that chat.On October 12th, 2022 Arise removed $20 from my bank account without my knowledge/consent. Proof I was billed and the bill was not representative of the "NoShowFee": AriseProblem2.JPG. I already paid for my background check. It was $30. I can verify I paid for this. Yet they took out another $20 saying it was for a background check. Ariseproblem1.jpg: part of a ****** + minute conversation I had with one of their technical service reps. I was initially in the class and the full history of this chat will prove this. I can also prove I attended this class as I chatted directly with the "Trainer" naidia. I was in the class chatting. I was not a no show.AriseChatProblem.txt was a discussion I had with a rep after Arise withdrew money from my account. I again referenced previous documentation which prove I had a technical error, I did report within 24 hours. I do not have access to the data Arise records. But the technical support rep ****************************** we disussed this in detail. The reps name is there, it is a unique name: *********** helped me after I could not get back into the class I was in.Ariseproblem3.jpg is just one of the numerous incident reports I put in. I have done my best to resolve this issue without reporting it as fraud. If someone would have picked up a phone and spoke with me like a human that would have been nice. Today, I spoke with someone at the ************** President ****** I understand people are busy. But if someone from the presidents office at ATT can make time for me and treat me respectfully arise should.

  Business Response

  Date: 11/10/2022

  Arise is in receipt of this complaint. We attempted to contact ******************** and was advised that he was not available. 

  This issue is under review and can be discussed with ******************** at his convenience.

• Initial Complaint

  Date:09/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When you have an issue with this company they will not allow you to speak to management and they seem to have fraudulent practices and claims against them online with no working numbers for customer service and management. I would like to see this policy and procedure changed to ensure fairness.

  Business Response

  Date: 09/23/2022

  Arise is in receipt of the complaint filed by ********************, the owner and operator of Carpe ***************************** a third party vendor operating on our Platform.

  We have been in contact with ******************** and provided assistance where possible. This case is now closed.