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Business Profile

Health and Wellness

MDLIVE Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health and Wellness.

Complaints

This profile includes complaints for MDLIVE Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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MDLIVE Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • MDLIVE Inc.

      3350 SW 148th Ave STE 300 Miramar, FL 33027-3259

    • MDLIVE Inc.

      Two Liberty Lance 1601 Chestnut St # TL-11 Philadelphia, PA 19192-0003

    Customer Complaints Summary

    • 212 total complaints in the last 3 years.
    • 86 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/08/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/04/2024 I called ***************** Tx PLLC also known as MDLive for a virtual ** apt. I had health insurance with BlueCrossBlueShiled IL also know as BCBSIL. MDLive had my insurance down as BlueCrossBlueShiled of TX also known as BCBSTX and my original claim was not filed correctly. MDLive billed my **** credit card ending with 1450 in the amount of ***** on 9/5/2024 . I began calling BCBSIL and MDLive since Sept 2024 to have by billing corrected. My patient responsibility is *****. I was able to receive a partial refund from MDLive in the amount of ***** on 9/27/2025. ****** realized the claim was incorrectly filed and reprocessed my claim. A new Explanation of Benefits also known as EOB to MDLive has been sent multiple times to show my patient responsibility should be ***** for that date of service 8/4/2024. Every time ****** support and I call MDLive on 3 way, we get the same replies with no resolution. I am told please allow 30 days for us to review the claims. I will have the escalation team review the claim and provide a call back and a refund.We are told ****** needs to pay me back, which that is never correct. Or we do not have a copy of the updated EOB. ****** support has sent over the updated EOB multiple times. When we ask to speak to a manager we are told they do not have one available at this time but they will put in a request to have someone call back. I never receive a call back. My request is to have the ***** owed back to be refunded ASAP. It's almost a year and we still have no resolution. claim #******-216-65 was the original claim showing I owed ***** dated 9/17/2024 but was later adjusted under claim # ******-004-23 on 3/13/25 to show I owe ***** for the service.

      Business Response

      Date: 07/15/2025

      Thank you for choosing MD Live by Evernorth where you can get immediate access to doctors and therapists 24/7 by video or phone. It is our mission to deliver an incredible customer service experience never seen before in healthcare by providing superb, affordable care anytime, anywhere in a confidential and totally trustworthy manner.

      We apologize for the inconvenience you have encountered; and thank you for your patience. We attempted to contact you on July 10th, 2025, around 9.06 AM Est., however,we were unable to reach you, and a voice message was left. We wish to advise that a refund check for $25 is being processed.

      If you have any additional questions, please contact our customer service line on ************ and speak with a Health Service Specialist to further address any questions or concerns.

      Business Response

      Date: 07/15/2025

      Thank you for choosing MD Live by Evernorth where you can get immediate access to doctors and therapists 24/7 by video or phone. It is our mission to deliver an incredible customer service experience never seen before in healthcare by providing superb, affordable care anytime, anywhere in a confidential and totally trustworthy manner. 


      We apologize for the inconvenience you have encountered; and thank you for your patience. We attempted to contact you on July 10th, 2025, around 9.06 AM Est., however, we were unable to reach you, and a voice message was left. We wish to advise that a refund check for $25 is being processed. 


      If you have any additional questions, please contact our customer service line on ************ and speak with a Health Service Specialist to further address any questions or concerns. 

      Business Response

      Date: 07/15/2025

      Thank you for choosing MD Live by Evernorth where you can get immediate access to doctors and therapists 24/7 by video or phone. It is our mission to deliver an incredible customer service experience never seen before in healthcare by providing superb, affordable care anytime, anywhere in a confidential and totally trustworthy manner. 

      We apologize for the inconvenience you have encountered; and thank you for your patience. We attempted to contact you on July 10th, 2025, around 9.06 AM Est., however, we were unable to reach you, and a voice message was left. We wish to advise that a refund check for $25 is being processed. 

      If you have any additional questions, please contact our customer service line on ************ and speak with a Health Service Specialist to further address any questions or concerns. 

      Customer Answer

      Date: 07/17/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *** *******

    • Initial Complaint

      Date:06/23/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I scheduled an appointment with MDLIVE for Cigna today in order to get testing for Giardia. When I set up the appointment and entered my payment information, it said that I would not be charged if I did not receive a treatment plan. The provider who I spoke with said that they can not have lab testing done and that I would need to see my PCP. There is no treatment plan.

      Business Response

      Date: 06/25/2025

      Thank you for choosing MD Live by Evernorth where you can get immediate access to doctors and therapists 24/7 by video or phone. It is our mission to deliver an incredible customer service experience never seen before in healthcare by providing superb, affordable care anytime, anywhere in a confidential and trustworthy manner. 
       
      We apologize for the inconvenience you have encountered; we take our patients experience very seriously and want to ensure that they are receiving high quality care from our network providers and customer service team. An outreach was attempted on 5/24/2024 around 1:51 pm EDT, however; we were unable to reach you, a voicemail was left.? A refund of $30 was processed on 06/24/2025 and will be refunded to the original form of payment within 2-3 business days. 

      If you have any additional questions, please contact our customer service line on ************ and speak with a Health Service Specialist to further address any questions or concerns. 
       

    • Initial Complaint

      Date:06/19/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got four counseling appointments from MDLive. They verified my insurance, and my first visit was successfully processed. The three subsequent visits were billed erroneously to my secondary insurance first. 7/1/24, 7/19,24, and 10/5/24. I have an outstanding bill of $240. I was told by an MDLive representative to submit to my primary insurance, which I did, but it was repeatedly denied with MDLives forms, which I had to fill out twice in excruciating detail before it could be processed. Once processed, it was denied. I appealed. My appeal was denied because MDLives billing address is ******* and my counselor is licensed in ******, where I reside. Now, I resubmitted to my secondary insurance a year late. I have little hope of this claim being paid from 2024.

      Business Response

      Date: 07/08/2025

      Thank you for choosing MDLIVE where you can get immediate access to doctors and therapists 24/7 by video or phone. It is our mission to deliver an incredible customer service experience never seen before in healthcare by providing superb, affordable care anytime, anywhere in a confidential and totally trustworthy manner.

      We apologize for the inconvenience you have encountered;An outreach was attempted on 7/8/2025 around 4:18pm EDT, however; we were unable to reach you, and a voicemail was left. We wish to advise we have removed the balance due on your account.

      If you have any additional questions, please contact our customer service line at ************ and speak with a Health Service Specialist to further address any questions or concerns.

      Customer Answer

      Date: 07/09/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** *****

    • Initial Complaint

      Date:05/30/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife and I are on ********** Blue Shield of Montana health insurance. My wife had a sinus infection back in early March 2025. She went into a doctor in person to get antibiotics. The first round of antibiotics did not work, and so later that month, she called MD Live on 3/23/2025 to see if she could get another prescription. I was on the phone with her and the "doctor" essentially said - "I can't help you; you need to go into a doctor." And they charged us $48.00 for that 30 second phone call since we needed to have a card on file to even get a phone call. I understand a prescription was not guaranteed, but to be charged $48.00 for that short call is ridiculous. Then we called back to submit a dispute/refund request the same day 3/23, and they said we will get back to you in in a couple weeks. We never heard back, but instead saw that the $48 charge was posted to our account without any explanation. I just called customer service today, 5/30/2025, and the agent said we can "escalate" this to our supervisor, and so she transferred me to a supervisor, and then the call got dropped. I called again and same thing, they said we will escalate this, and then hung up the phone! This is not right that they will charge $48 for a 30 second phone call, and then to hang up on your customer when seeking an explanation or requesting a refund. Happy to provide supporting documentation, but I would like to be refunded $48 from MD Live.

      Business Response

      Date: 06/14/2025

      Thank you for choosing MDLIVE where you can get immediate access to doctors and therapists 24/7 by video or phone. It is our mission to deliver an incredible customer service experience never seen before in healthcare by providing superb, affordable care anytime, anywhere in a confidential and totally trustworthy manner.
      We apologize for the inconvenience you have encountered; and thank you for your patience. As discussed, a courtesy refund of $48 was issued on 6/14/2025 and will show on the original form of payment within 2-3 business days.
      If you have any additional questions, please contact our customer service line at ************ and speak with a Health Service Specialist to further address any questions or concerns.

      Customer Answer

      Date: 06/16/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The refund has been credited to my account.

      I would like to advise MD Live to have better communication with its customers. I will not be using MD Live moving forward nor recommending its use to any peers. The way this dispute was handled by MD Live was unprofessional, shady, and not appropriate, resulting in the need to report this dispute to BBB.

      I would like to thank BBB for the timely resolution and advocating for myself, the customer, to MD Live.

      Sincerely,

      ***** **********

    • Initial Complaint

      Date:05/18/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Charging my card without permission for the second time. I have not used this service since December of 2024, theyre now trying to charge my card 41 dollars out of the blue after I had requested a refund for the first time they charged without permission and was never responded to.

      Business Response

      Date: 06/14/2025

      Thank you for choosing MDLIVE where you can get immediate access to doctors and therapists 24/7 by video or phone. It is our mission to deliver an incredible customer service experience never seen before in healthcare by providing superb, affordable care anytime, anywhere in a confidential and totally trustworthy manner.
      We apologize for the inconvenience you have encountered; and thank you for your patience. An outreach was attempted on 6/14/2025 around 5:35pm EDT, however; we were unable to speak with you in length.? A refund was processed on 5/18/2025, you shouldve received the amount back to your original form of payment 2-3 business days from 5/18/2025.
      If you have any additional question, please contact our customer service line at ************ and speak with a Health Service Specialist to further address any questions or concerns.

    • Initial Complaint

      Date:05/16/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is in regards to services provided 2/15/2025. I had my services preformed and paid my portion before hand. A month later I started receiving emails and texts about owing them my insurance companies portion. After speaking with MDLive and my insurance company I was told that I should not be contacted in regards to this matter, that MDLive should only be contacting Cigna and to file the claim to them. As of today, I am still receiving emails, texts and now calls from collections. This has not only wasted hours of my time, but is now threatening my good name with collections, when this has nothing to do with me. It is as this point a scam that is defaming my good name. At this point I want this claim completely resolved and my name removed fully, and I want compensation for time I have wasted on the phone dealing with this issue and for the stress this has added to my life during a very stressful time for my family. I have been so patient with all of this, but I can not waste anymore of my time and mental well being stressing over this.

      Customer Answer

      Date: 06/03/2025

      Still no response from business and they are still sending me the insurance companys bill. This is beyond egregious at this point and absolutely harassment.

      Business Response

      Date: 06/16/2025

      Thank you for choosing MDLIVE where you can get immediate access to doctors and therapists 24/7 by video or phone. It is our mission to deliver an incredible customer service experience never seen before in healthcare by providing superb, affordable care anytime, anywhere in a confidential and totally trustworthy manner.
      We apologize for the inconvenience you have encountered; and thank you for your patience. We spoke with you on 6/16/2025 at 3:40pm EDT and want to thank you for taking our call. We did resubmit the claim twice related to the date of service in question, however; the payor processed the claim indicating patient responsibility. Weve escalated this concern to our Account manager team for review and will communicate with you once an update is provided. Due to this inconvenience, we have requested a refund of $25 which will be in the form of a check. If you have any additional questions, please contact our customer service line on ************ and speak with a Health Service Specialist to further address any questions or concerns.

      Customer Answer

      Date: 06/18/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *** ********

    • Initial Complaint

      Date:05/14/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing this complaint against MDLive due to their misleading billing practices, deceptive advertising, lack of transparency, and failure to provide timely notification of charges for therapy services accessed through my ***************** plan. These issues resulted in an unexpected bill of $507.99 nearly a year after services were rendered, causing significant financial and emotional distress. Despite discussing this with MDLive, they have not resolved the issue or addressed the confusion caused by their platforms representations.I have included more details and evidence in my supporting documents uploads.

    • Initial Complaint

      Date:05/10/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      MDLive is a joke. Read the reviews. So many people with similar issues. This place is a place full of scams. I have insurance, but on the app it shows a $50 copay. Called my insurance and was told I should be covered with no copay. Called MDLive. They wanted to speak to my insurance so I did the dance 3 way call and MDLive put in a ticket. Weeks have gone by and no updates. How hard is it for you to apply my insurance correctly especially if I selected it within the app correctly.

    • Initial Complaint

      Date:05/09/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Thier system is designed to charge you multiple times when it thinks you aren't paying attention. I was charged 3 times to book a single appointment yesterday. I called them and asked them for a refund but the transactions aren't even viewable on thier end. Not sure how that even happens but I'm TIRED of constantly being robbed blind of my hard earned money.

    • Initial Complaint

      Date:05/07/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged for a telehealth visit, after attempting multiple times to verify my eligibility.I called on 4 occasions. The first 2 times, in March, to verify that my *************** did cover this fully. Cigna got on the line during the second call and verified this. The last 2 calls were on 4/15 and 5/7 to try to get the refund for the $89 that they fradulantly charged my credit ******* eligibility was verified via cigna again on 4/15, and I was told by MD Live that it would be 5 business days for a refund, and still haven't received a refund. My latest ticket number, created today, with MD Live is PS-******, but there is no resolution in sight.

    MDLIVE Inc. is NOT a BBB Accredited Business.

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