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Business Profile

Health and Wellness

MDLIVE Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health and Wellness.

Complaints

This profile includes complaints for MDLIVE Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

MDLIVE Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • MDLIVE Inc.

      3350 SW 148th Ave STE 300 Miramar, FL 33027-3259

    • MDLIVE Inc.

      Two Liberty Lance 1601 Chestnut St # TL-11 Philadelphia, PA 19192-0003

    Customer Complaints Summary

    • 212 total complaints in the last 3 years.
    • 86 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:08/07/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I submitted an online request for online provider service (MDLive) in June of this year (2022) through my insurer's website. I was charged $87.00 to my HSA card at the time of service request. I did not receive a response that I could access for care via my insurer site. I contacted MDLive multiple times through their customer service email, **************************************** advising this. I received generic/system generated responses. I replied to these emails multiple times through July advising I wanted a refund. I advised them I was not interested in speaking with anyone at that point and restated I wanted a refund. I sent a fax to my HSA provider advising them of my request for a refund and have yet to hear back from them. The fax was sent on 7/24/22. MDLive has been unresponsive in replying to emails, other than those that are system generated.My request for resolution is the full refund of $87.00 that was charged to my HSA card for service I never received. I will be using refund towards seeing in-person provider.

      Business Response

      Date: 08/16/2022

      Thank you for choosing MDLIVE where you can get immediate access to doctors and therapists 24/7 by video or phone. It is our mission to deliver an incredible customer service experience never seen before in healthcare by providing superb, affordable care anytime, anywhere in a confidential and totally trustworthy manner. We apologize for the issues you have encountered. We appreciate your feedback, and we continuously strive to improve our patient experience. An attempt was made to contact you via the primary phone number listed within your MDLIVE account to further discuss your recent experience.Unfortunately, we were unable to reach you and a message with call back information was left on your voicemail. On 8/12/2022 as a one-time courtesy we have refunded your consultation copay in the amount of $87.00 with transaction ID# ***********. Please allow 3-5 business for refund to reflect in your financial institution. If you have any additional questions, please contact our customer service line at ************ and speak with a Health Service Specialist to further address any questions or concerns. Thank you for choosing MDLIVE and best of health.

      Customer Answer

      Date: 08/16/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    MDLIVE Inc. is NOT a BBB Accredited Business.

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