Complaints

This profile includes complaints for 10X Health Ventures LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

10X Health Ventures LLC has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  10X Health Ventures LLC

  893 Vanderbilt Beach Rd Naples, FL 34108

• 

  10x Health Ventures, LLC

  18851 NE 29th Ave Ste 902 Miami, FL 33180

• 

  10x Health Ventures, LLC

  2920 NE 207th St Ste 901 Miami, FL 33180

• 

  10x Health Ventures, LLC

  640 S San Vicente Blvd Ste 450 Los Angeles, CA 90048

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/14/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jan 4, 2025 I ordered a Precision Genetic Test for $1,169,10. Everything went fine until the sample I sent was deemed invalid and they re-sent me a second collection kit. Their system requires internet activation of the kit confirming the collection code on the vial. I have been unable to activate the second kit. I requested assistance via text on Feb 5, 2025 and again by email on Feb 6, 2025. Having received non response I requested a refund on Feb 7, 2025 again by email text. By Feb 11, 2025 I was getting angry and called their office. Response I received when requesting a refund was that they needed to forward a message and someone would reach out to me. I followed up with an email to the support email. Its now been over 48 hours and I not received any response. Im done with this company. **************** is HORRIBLE.

  Business Response

  Date: 02/24/2025

  Hello,

   

  Please see the attached screenshot of your refunded purchase. If you have any additional information to provide or if you have any questions in the meantime, please feel free to contact us. 

• Initial Complaint

  Date:02/07/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was put on autoship with this company. I was not aware that I was. When I emailed them and asked them to turn off the autoship and asked if they could cancel the order, ****, from customer service said that they would do both. That was on Jan 28th. Since that email, no one has responded to my emails asking for an update.

  Business Response

  Date: 02/07/2025

  Dear ***** - 

  We apologize for the delays and issues with your refund.  We are currently making changes to our support teams in order to avoid these types of issues going forward.  I have submitted the refund request to our accounting team and they will be crediting your original credit card directly.  We have seen refunds take up to 14 days for it to appear in accounts.  I have attached a screenshot from our system showing the cancellation as of January 21st.

  Again I apologize for the delay in correctly assisting you.

  To Your Health - 10X Health System

   

   

  Customer Answer

  Date: 02/17/2025

   
  Complaint: 22910877
  
  I am rejecting this response because: It has been 10 days since they responded and to date, I have not recieved a refund in my bank account. Their promise was that the refund could take UP TO 10 days.
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 02/18/2025

  Hello,

  Please see the attached screenshot from our system. The refund has been processed. It is now processing (as of 2/7) and there is nothing more 10x Health can do to expedite the refund for you. We do apologize for the delay but once we approve the refund on our end it is up to the bank and ******* to complete the request. If you have any additional questions please let me know. 

  Customer Answer

  Date: 02/21/2025

   
  Complaint: 22910877
  
  I am rejecting this response because: The refund was never recieved. They didn't provide any new proof that the refund was issued  All they did was provide the same email that I uploaded and provided as proof initially from a **** in customer service on 2/7 stating that they would process the refund and that it could take 10 days. I NEVER recieved the refund within 10 days which is why I submitted the claim to BBB in the first place. This is just further proof that this company has no idea what they're doing.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:01/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined in 6/2024. I paid $599 for blood work. After that, in Aug, i spoke to a provider who recommended their meds. I was then scheduled to discuss the meds and their prices. On that call, i was promised again that i would feel better, sleep better, higher libido, lose weight. Spent over $1000. After being on the meds, i was asked, how i'm doing. I told her i'm not feeling any different. She recommended giving it another 2 weeks. 2 weeks later, i texted that i was feeling down, gained weight without changing my diet, going often to the bathroom, do not sleep, no energy, and i'm seeing more facial hair which i was promised will NOT happen. She said that it sounds like the medications are affecting badly, and that i would be contacted to discuss. I scheduled an appt for 10/11. I stopped taking the medications completely. On 10/11 i never got a call from the provider. I was rescheduled for 11/1. For the second time, the provider never called me. I sent them a text 11/3 about this and added that i was promised better sleep, more energy, weight loss, better libido, and overall wellness. Instead, i gained weight, slept poorly, had to urinate often at night, low energy, low libido, and overall feeling of sadness. At that time, i requested a refund for the meds. Did not hear back till 11/14 telling me i had to schedule with the provider and after speaking with her, if i still wanted a refund they would help with that. I scheduled for 11/22 and spoke to provider who recommended i stop taking 2 of the meds completely. After that call, i requested the refund. I was told i cannot get a refund due to no refund policy. I paid over $1000 for this protocol and i cannot take the meds as they don't work. They said they will only refund the lab cost since i will not be doing blood work. I asked about the meds. They will not refund. I asked about the meds that i was instructed to stop taking by their provider as they were causing me to grow facial hair. They will not refund.

  Business Response

  Date: 02/21/2025

  Hello,

   

  I truly apologize for our team's failure to assist you with your matter. Ive shared this with each team lead to ensure they are aware and can address it moving forward.
  After checking with my team, I can confirm that the follow-up blood panel was refunded on 1/2/2025. Ive attached the refund confirmation for your records. Unfortunately, we are unable to process a refund for prescription medications, which is your preferred solution. However, Ive spoken with one of our lead providers to offer further support.
  Regarding your health history and the information you've provided, we currently do not have any research indicating that DHEA and 10X Alpha would contribute to facial hair growth. You mentioned you're taking *********, which may also cause facial hair growth, even in small doses. Given your current health status, it is not clear which medication or combination of medications may be contributing to your symptoms. If you'd like to discuss this further with one of our providers, I would be happy to arrange a phone call for you. If you have any questions in the meantime, please let us know!

  Customer Answer

  Date: 03/07/2025

   
  Complaint: 22865753
  
  I am rejecting this response because it does not resolve my issue. Yes, i have been taking ********* and have been for over a year. Not once did i ever have extra facial hair growth UNTIL i started taking your medications. When i told the provider about this, she recommended i stop taking both the **** and the ************. I should at least get a refund for that. 

  I started out this whole thing because I was having trouble sleeping. I was promised that would not be a problem anymore and I was promised more energy and overall feeling good. Nothing changed. I tried and spent a lot of money on medications that did not work. It's not right. If your program is actually legit, you should back it up with refunds if the customer does not experience what you promised.
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 03/14/2025

  Hello,

  
  Per the terms of the agreement you signed medications are non-refundable , which is why we are unable to process a refund in this case. However, our priority is to support you in identifying the root cause of your concerns which is why we are offering a complimentary consultation with a provider to assist you further to explore potential solutions and provide personalized guidance.
  

  Based on our research, there is no clinical evidence linking DHEA and 10X Alpha to facial hair growth. However, ********* has been known to stimulate hair growth even in small amounts and given that you are taking other medications it is challenging to ************************* the exact cause of your symptoms. Based on our research and available data we are confident that our products are not the cause. Additionally, lifestyle factors such as diet, hydration, and sleep patterns can also play a significant role in this matter. If youd like to discuss this further with a provider were happy to help.
  

   

  
  

  Customer Answer

  Date: 03/15/2025

   
  Complaint: 22865753
  
  I am rejecting this response. 

  I have already spoken with the provider about facial growth and she advised me to stop taking the ************ and DHEA. Why would she immediately suggest that if there is no link between those 2 and added facial hair growth? 

  There is no reason to speak to another provider. I was told to stop taking DHEA and ************ so you should at the very least refund those meds. Im not asking to refund the rest even though they did nothing that was promised.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:01/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December ******* I purchased a genetic testing for my daughter that cost $1169. The sale person (**** ******)never explained that my under age daughter would not get the full experience till after I paid. I was sold a great/best product. I was scheduled an appointment to go over results with Nyah for 1/3/25. that never happened. ( apparently result are not included its an extra $200 and over the phone). During the visit My kit was not able to be created on the online portal due to age. I was explained by IT they would work on it and get back to me ( still dont have portal information.) I have reached out to sales girl **** ****** many time by phone and email and she dose not respond. SHE DISAPPEARED. I would like my money back since this was a scam and did not received what I was offered

  Business Response

  Date: 01/14/2025

  Hello, we sincerely apologize for the experience you have had to this point. We have had two team members reach out to assist with getting the proper information delivered and to provide appropriate access to the portal. After your scheduled follow up call we will be sure to have team members available to assist with whatever you may need. 

  Customer Answer

  Date: 01/14/2025

   
  Complaint: 22810565
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:12/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 16, 2024 I was charged $599 x 4 times. I previously did blood work and genetic test with this company assuming in good faith they were going to offer superier service for this high price. I was in discussions with my *** ****** to potentially sign up my parents also with some initial consult with him. Without signing any waivers, confirmations, or any documentation as I signed previously before paying, I was charged without my knowledge. Once I realized my own service was heavily delayed compared to the extremely late time promised, I decided not to pursue this company for my parents and left the matter. After looking through my transactions close to a year later, I saw I was fully charged and I realized why the *** did not follow up with me. He had my credit card on file and went ahead before we signed or confirmed any documents. I did not receive any receipt, no services were used or booked, nor did I even know I was charged until I did some financial auditing of my account due to end of year tax p***arations.I've tried reaching out to my *** multiple times, I've also reached out to the company and have been left with no response for over month. I simply want my money back for services that were unused. This should be a very easy and simple process, because essentially they used my money interest free for year and no services were provided, or wanted. The document I attached is an example of what I signed for my own service, and was supposed to be received before making payment for my parents service (which I believe is a legal requirement due to the medical nature of services).

  Business Response

  Date: 12/09/2024

  Hello,

   

  After reaching out to confirm your request. We have issued your refund. Please allow up to 15 days to see the refund processed. In the event you have more questions, please reach out to our team for direct assistance. 

  Customer Answer

  Date: 01/15/2025

   
  Complaint: 22619319
  
  I am rejecting this response because: I have not received my refund yet. 
  
  Sincerely,
  
  Darshasn *****

  Business Response

  Date: 02/20/2025

  Hello,

   

  Our team has attempted to reach out to confirm receipt of the check but were unable to connect. We were informed the check has been cashed as well. Please reach out to us as soon as possible if this is not the case. If you did in fact cash the check that is great, If you have any further questions or need assistance, please dont hesitate to reach back out either via email or main support line: **************. 
  

• Initial Complaint

  Date:11/25/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am requesting a full refund of $1,299.On 6/28/2024 I ordered the Precision Genetic Test for $1,299. We recieved the test, completed, and sent it back with the company receiving the sample on 7/12/2024.I initially recieved my results but was unable to order supplements when they were ready on 8/28/24. I emailed Kwesi many times to resolve the issue. Eventually by October 11 I was told I could now order supplements but I not longer could log into my account I attempted to order supplements as soon as I was notified that I could. Then I could no longer log into my account with an error being showed, that asked me to email support. I emailed support on 10/11/2024 to get resolution to log into my account and order supplements. I have been in contact with many representatives who promised to help and have never resolved the issue.Since ordering this test on 6/28/2024 we have emailed or spoken over the phone with 5 different representatives with no resolution. Several times I have restarted the process with a new person after the last representative ceased contact with me. We have spoken with Kwesi, ****** Iquila, ***** and another over the phone. The person who's name I do not have, is who I requested a full refund from near the 1st of November. I have never heard back about the refund or about gaining access to my account. The ***** we speak with claim that the issue has been escalated to the IT department several times with no ************* has been 5 1/2 months since this company received my sample. I currently cannot log into my account, I cannot view my test results, and I cannot order supplements. I am requesting a full refund of $1,299 immediately.The lack of support, lack of communication inside of the company, and the fact that I can't even call in and order my supplements with the company is extremely disappointing. This has been a financial and emotional addition of stress that I don't need to add to my current health issues.

  Business Response

  Date: 12/04/2024

  Hello,

   

  We sincerely apologize for your experience with 10x Health to this point. Due to the untimely response of our team we are issuing you a refund. Please allow up to 15 business days for the refund to be processed. If you have any questions for us please do not hesitate to reach out. 

  Customer Answer

  Date: 12/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* ****

• Initial Complaint

  Date:11/19/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a methylation test and the company has repeatedly dropped the ball. After paying they sent no collection kit until I prompted them to then weeks after returning the kit they finally send after emailing them again they finally acknowledged receipt of the kit and told me it would be 5-6 weeks for results. It has been 9 weeks and still no results. I have filed a dispute with **************** and wish to file a complaint with BBB to prevent other people from being scammed out of $600

  Business Response

  Date: 11/20/2024

  Hello ****,

   

  We sincerely apologize for the inconvenience. We have issued a refund and sent a confirmation as well. The refund should show up in up to 15 business days. If you have any questions please reach out to our staff and we will be happy to help you. Thank You. 

• Initial Complaint

  Date:11/05/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10x supplements are really bad and caused health issues. I stopped using them due to the problem they caused. Without my consent, they signed me up for the auto refill. I called them to cancel the order but they refused to cancel the order and charged me $178 anyway and refused to refund. These people are running a scam and robbing people with substandard supplements and bad customer service. They offer no help. Stay away from their products. They are shameless.

  Business Response

  Date: 11/13/2024

  Hello,

  We sincerely apologize for your experience with us to this point. As we are looking into your request, you currently have an outstanding chargeback. We will be happy to issue a refund but that would require you to remove the chargeback and it can take up to 75 days for that to be approved by the bank. If this is something you are interested in please let us know at your earliest convenience and we will be happy to get this completed for you. 

• Initial Complaint

  Date:11/01/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a methylation test seven months ago. I have repeatedly tried to get the results of the test. They keep sending me a login password that does not work. Ive been hung up on. Ive been spoken to very rudely. All I want is my money back and they refused to give it to me.

  Business Response

  Date: 11/14/2024

  Hello *******,

   

  We apologize for the inconvenience with your test results. We are thrilled to know one of our team members were able to assist with getting you into your results. If you have any other questions comments or concerns please do not hesitate to reach out!

• Initial Complaint

  Date:10/25/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January 2024 I purchased a genetic testing kit from this company that wasnt received. Ive contacted the company repeatedly in April and May, September and October to no avail for a re-issue of the kit and now a refund.

  Business Response

  Date: 10/28/2024

  Hello ****,

   

  We sincerely apologize for your experience with 10x Health. As we offered a retest and complementary clarity call, you have decided a refund would be in your best interest. We have processed the refund, you can expect to receive the refund in up to 15 business days. If you have any questions, comments, or concerns please do not hesitate to reach out!