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Business Profile

Tanning Salons

Zoom Tan, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tanning Salons.

Complaints

This profile includes complaints for Zoom Tan, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Zoom Tan, LLC has 74 locations, listed below.

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    Customer Complaints Summary

    • 45 total complaints in the last 3 years.
    • 12 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/02/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Used your Spray tan. Paid fot the month. Only went 4 times. Skin turned real blochy. I did everything I was told required exfoliating and moisturizing. I even purchased pre spray tan lotion. I can't wear short sleeves or shorts because of my issues. Please explain why.

    • Initial Complaint

      Date:04/28/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a membership to zoom,I went 10x .I got ZERO tan and it was filthy in there. I requested a refunded, but was refused. I never used it and want a partial payment back.

    • Initial Complaint

      Date:12/18/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged payment with Zoom Tan for cancellation of two months . I have a balance on my account $89.00 with ********************** for illegal and unauthorized charges . I have bank statements and paperwork showing my membership was cancel October 2024 & November 2024 but Zoom Tan billed me and charged me the two months regardless. Please assist to removing my balance with Zoom Tan for the balance owed on my account. I cancel my membership Zoom Tan still continues to bill me for it .

    • Initial Complaint

      Date:11/27/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Well let's start with their commercial clearly advertising that "it's not a contract and I can cancel anytime".. I signed up for a membership with them. I haven't used it in about 2 , 3 months trying to cancel it and they keep charging me. Now I have an outstanding balance of 85$. I don't even go in there and I'm still getting charged. They won't even let me cancel without paying my balance first. I DONT EVEN GO IN THERE.

    • Initial Complaint

      Date:11/08/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has deceptive practices when trying to cancel membership. At my last tanning appt on July 23rd, 2024, I requested to cancel my membership. They told me they removed my card in the system. The next month they submitted to my bank and continued to bill me for 3 addtl months. I then called and was told to cancel on their website which I did immediately and requested a refund as this was their mistake and I cancelled several months prior. They refused to process a refund. They then proceeded to threaten me with a ban from any future services. They are predatory and action should be taken against them.

    • Initial Complaint

      Date:10/03/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went into the establishment to sign up so why can't I go into the same establishment to cancel? I haven't used their services since June because I thought my account was canceled. They refused to provide a refund or backdated services.

    • Initial Complaint

      Date:09/05/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was a member with zoom tan for a few months. On Aug. 4th I asked an employee to send me a link to terminate said membership which I did. Aug 6th (renewal day) rolled around and they tried charging my card numerous times which I thought was weird for a cancelled membership ... anyways I decided to go instore where they made me aware that I would have to address my past due balance with upper management & to call 1800zoomtan where I was met with the rudest customer service lady imaginable. Who kept stating it must be sent ONLY through email. Which I did. I also called and texted. I was met with the same message after repeatedly stating my membership was cancelled aug 5 I have not tanned since Aug. 4th. I will not pay a balance for terms i ended on my own recognizance. Seems like fraud at its finest. I am very displeased and have expressed that. Nobody seems to want to care or help with the matter at hand just continuosly telling me to pay my balance in order to close account. I find those dues unfair and if charged again I will have to report to ****. I cancelled when my balance was 0$ and I am not paying a single dollar for services I did not receive. Seems like a desperate money grab in my eyes.

    • Initial Complaint

      Date:08/27/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for 1 month of tanning. I cant see very well without glasses, I didnt have them at the time I signed up. I asked the girl many times I am only charged for one month , not monthly ? She said correct you only signed up for one month I asked again so I wont be charged again . No you wont , you will only be charged once. Well apparently in the service agreement it said otherwise. Like I said and I even told the girl I cant see very well without my glasses so does it say I will be charged for on my one month. Yep o my 1month no charges after that. Well my account was chanted the $48 and it was taken out earlier than it was to. I asked multiple times if I will be charged more and got told multiple times no. They were willing to do nothing to help me out. I cant even go use the service because my account was cancelled so Im paying for a service I cant use when they said I was able to. The girls that work there are a very rude and acted like customers were a bother to them. Overalll very disappointed with all their actions. Yes I signed but I also said multiple times I cant read or very well and asked for help and got lied to!

    • Initial Complaint

      Date:07/12/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I started a one month membership with Zoom Tan on June 10, 2024. I canceled the membership on July 10, 2024, but Zoom Tan had already charged me for the next billing period . I emailed customer care notifying them that I had canceled within the time limit, July 10th, however they prematurely charged my bank account for the next month. I asked that they reimburse my money. I was told that I needed to cancel the membership by 11:59 PM the day before my membership expired. They said that I could not be reimbursed, but instead use their services for the additional month that I was charged. Had I known this was their policy I would have canceled sooner.

    • Initial Complaint

      Date:06/26/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have purchased their version of packs of spray tans. They are always unclear on the expiration date, which I still dont understand how you pay for in advance can expire. I have multiple sessions paid for an advance and they told me that I cant use them I understand its your company policy however I think that, its completely unfair to customers and consumers who pay ahead of time that they just tell customers they cant use them. I called support and told them that the employee was very unclear with how long they lasted, she pulled up camera footage and agreed that the front desk lady was unclear in the timeline. Im not mad at the front desk, lady. Im mad at the fact that they over the phone via support did not fix the problem. They said you could just buy more again. Its frustrating when corporations are greedy.

    Zoom Tan, LLC is NOT a BBB Accredited Business.

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