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Business Profile

Tanning Salons

Zoom Tan, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tanning Salons.

Complaints

This profile includes complaints for Zoom Tan, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Zoom Tan, LLC has 74 locations, listed below.

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    Customer Complaints Summary

    • 45 total complaints in the last 3 years.
    • 12 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/22/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Zoom tan sent me a birthday coupon for $1.00 spray tan or $1.00 6 minute ** tan session througfh text on my phone to use the day before the day of or the day after my birthday. With the coupon for a spray tan I was going to get. The employee scanned the coupon and then told me it was $5.00 that the coupon is glitchy and does not come up for $1.00 in their system and this has been a well known issue. Sure it is only a few bucks but being that they only take card payments no cash, I did not have $5 on my card.. i had enough for $1 Spray tan only on my card. I did not get the Spray tan or the ** tan that day. I just wanted to report false coupons and advertising. This is not the first time I have ended going in for a coupon or promo and it cost more then advertised

    • Initial Complaint

      Date:09/22/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a membership for myself and my adult daughter in January 2022 at St Croix Tan(this business has been purchased by Zoom Tan-which was finalized in May 2022). The cost of the membership was $56.88 per month for each of us. it was only our intent to use the membership for one month in order to prepare for an island vacation and then cancel when we return as instructed by the sales clerk/ associate. On February 22, 2022, my daughter canceled the membership for both of us by phone and in person at the location as instructed by The store clerk. There was no mention that this needed to be done online.! The problem is, is that I have been billed ever since for both my daughter and myself up until September, 2022. The sum of which Ive been charged is $623 which I would like to be reimbursed by the company for service that were never utilized.Customer service is unable to assist me at Zoom Tan both by phone and by email. I have provided them with my detailed bills/statement from February through September. their last email was quite belligerent stating they will not be paying me.The address I am providing you for Zoom Tan is the headquarters in ******* ********.Email for Zoom Tan customer care: ************************************.comCustomer # for *********************************: 100312404Customer # for ******************************* 100313928I did provide all my billing statements in my last complete with BBB ID ********. If you would like that again please let me know

    • Initial Complaint

      Date:08/08/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Zoom Tan withdraw an unauthorized amount of $55.00 from my checking account. I have tried to contact them via email with no response. I do NOT have a tanning membership with them. I want my money refunded ********* information removed from their system. They took over from St Croix, but I never provided any account information.

    • Initial Complaint

      Date:08/02/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was a member at St Croix in clifton park - they sold the business to Zoom Tan without any notice to their members and i had Zoom tan taking money out from my acct now - they closed many location and cp was one of them and i have lotions in there worth 140.00 and i have sent emails and phone calls to please get my lotion for me and all i get is if and when that location opens again its now 3 months you can get lotions then. This whole process was horrible for both st croix owner and zoom tan owner not letting members know this in advance to get our stuff out and if we wanted to continue with zoom tan in other locations. I am not near any of the other locations so after they took my money last 2 months i cancelled my acct and called my bank. I want my lotion asap and am willing to go to the latham location to pick it up - or give me my 140.00 worth of lotions back and the last 2 months they took payment out from me

    • Initial Complaint

      Date:07/20/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got a horrible spray tan from them and I've been going back and forth with them for almost a month trying to get my money back. I spent $35. I got the spray tan for a wedding I was in, and I had to spend the entire day before the wedding showering and scrubbing my skin. Their solution was to offer me a free DARKER spray to "Cover" the mistake. First of all, that wouldn't have worked at all, second their "free spray" was only good for a week.

    Zoom Tan, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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