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Business Profile

Tanning Salons

Zoom Tan, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tanning Salons.

Complaints

This profile includes complaints for Zoom Tan, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Zoom Tan, LLC has 74 locations, listed below.

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    Customer Complaints Summary

    • 45 total complaints in the last 3 years.
    • 12 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/21/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The person at the front desk told me all spray tan products were 50% off. Sold me two products and charged full price for both. I insisted the clerk call Zoom Tan support to help rectify this and she was told by the person on the line that I would get a partial refund within 5 days as there are no on-site refunds allowed. ***** was unable to help me further, though she overcharged me - no refunds allowed. I never received said refund. I feel I was lied to by the clerk and unprotected by the company.

    • Initial Complaint

      Date:06/13/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid $33/month for a zoom tan spray membership. On April 15,2023 I was advised that the price would be increasing to $49/month. The employee stated that if I did not wish to pay the $49 then I should not reply to the text messages to follow. She stated this would cancel my membership. I recently received a coupon for a $1 spray tan. I went in to use it, and an employee told me that I have been paying the $49/month for almost a year! I did NOT authorize this and they are stating that I did. I have included a photo that shows that the money was taken out and I did not use their services. This was on a credit card that I havent used in years, so I had no idea the money was being taken out. This is absolutely a scam. They stated they would credit me two months. I find that unacceptable as I have proof that their services were never utilized.

    • Initial Complaint

      Date:05/29/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The girl at the desk at Zoom tan looked up my account and told me I could tan on the 26th then cancel my membership after. I did this and then I got charged for another month. I just did what your worker told me to. I feel I was told the wrong thing and I should be reimbursed for a month.I have tanned there every year and have recommended many customers. I just feel I was told the wrong thing.

    • Initial Complaint

      Date:05/17/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a loyal member of Zoom tan for over 10 years. I usually visit your ****** location on **********. I have had the zoom fit membership for a year now. I previously lived in ********************, the next town over, so I didnt get to visit as much as I would like. Last Sunday, April 7th, I checked my app to look at the membership details as I wanted to spray tan around 6pm. On the app it stated I have access to spray tanning 24hours, the app even allowed me to check in and use the booth. The following day I received a missed call with a rude voicemail stating that the spray tanning was not available after hours, then that was followed by a text message. I responded to the text that the app states access that was the only reason I used the facilities and I apologized. That message was then followed by my membership could be cancelled. I was appalled at this and even wanted to call in for a complaint- however did not. A- text messages are unprofessional. B - I have been a LOYAL customer for over 10 years and have NEVER had any issues. 7 days later I received another text saying my membership has been cancelled effective immediately. I am not understanding why I am being treated so poorly when this is clearly a default in the membership details and app usage. I would like membership reactivated and an apology from the ****** store for delivery poor customer service. Again had the app not stated this there would not have been any confusion. It took 10 days for a non genuine and dry response from the customer care email. That was the same Manager ******* who was rude to me to begin with! ******* should be let go.

    • Initial Complaint

      Date:05/08/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for a tanning membership with Zoom Tan with monthly payments to continue my membership. I was able to cancel my membership at any time and could use the services for the remainder of the month if I cancelled prior to the next billing cycle. In light of the weather improving, I decided to cancel my membership for the summer. I went online (as instructed by the company) to cancel my membership. I received a confirmation that my membership was cancelled as of May 18, 2024. On May 5, 2024, I attempted to use the tanning service as I expected to be able to up to May 18th. I was told that I needed to sign a form to be able to continue using the service. The form is requiring me to authorize the company to charge my card the monthly membership fee. When I questioned the associate, she called corporate again and they told her that they wouldn't actually be charging me and this was just their policy. I told the associate that I was not comfortable with authorizing any sort of additional charge to my card because it was legally binding where their assertions that I wouldn't be charged were not. When I got to my vehicle I called customer service and was told the same thing. After reviewing the form they wanted me to sign, I found a clause at the end that stated "I have read, understand and agree to be bound by the information, terms and conditions listed above. I also understand that ONLY the terms written here will be considered and NO exceptions will be made based on what an employee has said!" So, basically, unless I sign their form and agree to let them charge me again, I cannot use the remainder of my membership cycle to access their tanning service.

    • Initial Complaint

      Date:04/26/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Took out a monthly tanning membership due to expire on 04-13-24. On 04-13-24 I did contact Zoom Tan and cancelled membership on line as that was what I was advised by clerk at business on ************. When I went to cancel it appears that they automatically renewed the membership and charged my credit card the $42.90. So I called the local telephone number on 04-13-24 and was advised they could not issue refund at their level and provided an email address to contact ****************************************** I have sent two emails to this address with negative response. I feel they had no right to charge account until at least the end of the day on 04-13-24 and am requesting reimbursement of the charges to my credit cart. Thanks

    • Initial Complaint

      Date:04/19/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a returning customer for years. no in store issues other than the rooms arent always clean, bathroom has been out of hand soap too many times too count. (not so clean bathrooms.) now on the customer service side of things, horrible. this business makes it nearly impossible to get in contact with an employee. you can text an employee but if they get back to you they cannot handle anything on your account that comes to payment. the email that is provided for service seems to only send automated messages. my mistake was not canceling my monthly membership by 11:59 pm. the day BEFORE it was due apparently. when talking to customer service over the phone (I called the number that texted me) they told me if I emailed they would be able credit my account so I could use the service a different month in the year. so far I have not been tanning this month as I have been waiting on a reply, but have only been met with automated replys it seems. only looking for a credit on my account since I live nearly an hour away, I try to use this service when I know I will be in the area. this is the only business I know of or anyone I have talked to (who also tans) that renews memberships the day before they are due.

    • Initial Complaint

      Date:04/08/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a BLACK FRIDAY special back on November 25, 2023, at the ZOOM TAN at *****************************************, **************. I did not get a receipt which in the past hasn't been a problem. I've been a long-time customer. I went to the ********** location yesterday, 4/7/24 and was told that I didn't have a plan in their system. The associate claimed, it probably expired. My issue is when you are a Zoom Tan customer, they take your phone number, email address and address. I was not made aware that the purchases I made had an expiration date. The clerk that I spoke to on Sunday could tell I was upset and did not care that I was dissatisfied or ever came back again. If they want to keep me as a customer, I would like them to honor my purchase.

    • Initial Complaint

      Date:02/09/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased what I was told by the front desk at my local Zoom Tan store a one month spray tan. I wasnt told that it was a MONTHLY recurring payment that I had to cancel online or they would continuously charge my credit card $49 every single month without ever telling me. Zoom Tan NEVER notified me when they charged my account, even though they have multiple ways of contacting me and text me randomly about deals. I think it is extremely horrendous business practice to intentionally charge peoples credit cards without their knowledge, without ever intending to notify them (because they simply want their money). This is a very sleezy business practice, and I deserve my $343 back. Its so sad this business is getting away with this. When I talked to customer service tonight, the lady said that there was one person that ***** noticed on her bank statements that Zoom Tan had been charging her every month for 4 years. Shame on them. This needs to stop.

    • Initial Complaint

      Date:11/27/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a spray tan and red light therapy annual pass from Coppertan in ***************, ******* on August 8, 2022 for $599.00. The pass started on October 29, 2022 and would expire on January 28, ****. Due to the red light therapy machine not working in June 2023, the owner *************************** added an additional month to my pass which would now expire February 28, ****. **** sold the business I believe during the summer of 2023 to Zoom Tan. Around November 1, 2023 I went to Zoom Tan and was told they would need to scan my drivers license into the database for me to use the red light therapy machine. I told them I was not comfortable with them having my drivers license but I would gladly show them my ID if they needed to verify my identity. They already have you input a PIN number and use your fingerprint to verify your identity. I was told if I did not give them my drivers license then I could not use the red light therapy or spray tan. I asked for contact information to speak with someone in the company. When I called the number, the person that answered told me the same thing. If I do not give my drivers license, I cannot have access even though I have paid in full and would show my license if they needed to verify my identity. I then emailed the company at the email I was provided. I received a response stating they have the right to require me to scan my license because they are a private company. The email was not signed by a named person just a ************* business card. The privacy policy on their website allows them to use the information you supply them in many different ways which is quite concerning. They have stopped communicating with me and I have not been allowed access since November 1, 2023.

    Zoom Tan, LLC is NOT a BBB Accredited Business.

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