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Business Profile

Tanning Salons

Zoom Tan, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tanning Salons.

Complaints

This profile includes complaints for Zoom Tan, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Zoom Tan, LLC has 74 locations, listed below.

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    Customer Complaints Summary

    • 45 total complaints in the last 3 years.
    • 12 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/19/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a customer at ********************** for many years. I made a purchase and they told me I have not paid for everything in their error. I want to return it. They say they cannot take it back. They have been withholding my tanning package and I have lost 3 or more weeks of tanning. If its their error they should either take the product back or not charge me.

    • Initial Complaint

      Date:05/10/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Charged my account an increased price without my consent. Requested I sign a consent form accepting the monthly price increase and I did not agree to the terms and refused to sign only to find out they had already charged me. When I contacted the company requesting a refund they refused. Customer service will only communicate with me via email, even after requesting a phone call multiple times. When I asked why I wasn't notified about the price before being charged, the said I opted out of receiving texts which clearly is not true because that's how I received the request to consent to changes. (again after I had already been charged) They refuse to refund. I disputed the charge with my bank and Zoom Tan just sent me a threatening email that it's best that I do not go forward with the dispute.

    • Initial Complaint

      Date:05/08/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went into zoom tan in ******************* 5/7/23 at approximately 1:45-2:15pm. I had a small 6lb service dog in a carry bag over my shoulder. I was told by an employee named ****** that she had to make a call to see if I was allowed to bring a service animal in with me. I told her that I have come in to the same store multiple times and never had an issue. While on the phone with a manager ( Im assuming she was a manager but not sure bc she refused to give her name or title out) , ****** relayed the message that I needed to have a vest on the dog and that then I could go tanning that day. I said ok and went and got the dogs vest out of the car and went back in. I was then told I needed papers and documentation to be turned into the business ahead of time in order to use their services there and that I could not go tanning there that day. I pay ***** a month for a membership there and in exchange they are committed to letting me use their facility once every 24hours. I told them that refusing service because of a service animal was discriminatory and that I would be cancelling my membership. After all that it was about 20 minutes of back and forth total, I left the establishment. I went to the parking lot and immediately went on the Zoom Tan website and started a chat with an agent where I asked about the service animal policy at zoom tan. I was told that Zoom Tan DOES NOT REQUIRE ANY paperwork or A SERVICE VEST for any service animal! Which I now also have saved as proof of Zoom Tans actual policy. I am now asking for a refund for the entire month since I was refused service and also a detailed explanation from the owner of the establishment.

    • Initial Complaint

      Date:05/08/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I like many others had a 9.99 a month signed agreement. This agreement was supposed to be lifetime. They sent me a text stating they were raising monthly payments to 49.00 dollars. I called them and ask why they would not be honoring our original agreement and could not get a straight answer. I told them I did not agree to allow them to take that amount out of my account. I then changed credit card on my account and did not give them new card information. Told them I would not pay this amount. And have not used service since. Now not only are they not honoring the original agreement but trying to tell me I owe them 90.00 dollars for the months after they wrongfully raised rates which I did not agree to pay. I really hope someone steps in and stops this company from these shady billing procedures. And makes them honor the original agreement. Thank you. ******* ******

    • Initial Complaint

      Date:04/18/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Zoomtan and I agreed that I would be charged $19.99 for an unlimited tanning package. I held the package and paid in full monthly for many years. I walked into the establishment on Friday April 14, 2023 where the associate told me my price was going to be $59 a month now. I said I would like she cancel. She said I had to go online. I asked when I would be charged the next installment and she said I was charged $59 on April 9, 2023. I said ** one informed me of this change and she said they texted customers about it. I do not receive texts from this company. They have acknowledged that I did not receive e the text therefore acknowledging that I was never notified. I asked for a refund they told me no. **************** hangs up on me when I politely ask for assistance. This company robbed me of my money and refuses to be held accountable. They also upgraded me to their most expensive package while they could and should have offered me a comparable price. I would like a refund or at least a refund for the difference between $59 and $19.99. This company does not care about customers.

    • Initial Complaint

      Date:04/10/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Zoomtan are refusing service to customers who have already paid for the service unless we as legacy customers agree to a new contract with a 400% pricing increase. I believe this is outside of the terms of agreement for legacy customers. Services cannot be refused when they comply with existing agreements.Current legacy customers pay $9.99 per month. This is the new agreement link:********************************************************** Service is being refused unless we sign the new agreement. Im going to stay on my existing agreement and expect services as stated in that agreement.

    • Initial Complaint

      Date:03/24/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a EFT member for more than 5 years. I pay ***** month for legacy unlimited level 1 spray and tanning. I received a text on 3/22/2023 that states my membership will increase to $59/month for all in one sun and sunless membership. This package is not comparable by any means to my current package and the highest priced package they offer. They're response "We are losing money on every $***** membership" Is this legal to automatically change memberships? not offer a similar membership? I absolutely love zoom tan and recommend them to all. I would love to see a membership equivalent to current package.

    • Initial Complaint

      Date:02/03/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My debit card that was provided in my account details was stolen .I went on the web page and tried to cancel my membership .however they will not allow me to do so without updating my financial information. I do not intend to continue using this service. And I haven't been there in 2 months .without the option of canceling my . can they continue to charge me! That's unfair to require me to pay for this when I'm not using their services. I am left with no resolution .because I can't reach anyone at customer service number provided .I will not be doing anymore business with this company again in the future! Wow!!!

    • Initial Complaint

      Date:01/23/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a year tanning membership the company was dark tan. My membership doesn't expire until end of August. I purchased my tanning membership for use of level 5 lay down beds and it's location to my work.Since zoom tan took over dark tan. They removed all the lay down beds. They are forcing customers to use stand up beds. Refusing refunds. I want a refund for my remaining year from 1 week ago to until it expires credited back to my credit card. I will then go to a different tanning salon that offer lay down beds.I called customer service to be told they couldn't help me. I was given an email address. I've contacted zoom tan 2xs in an email to be told they will not credit me at all. Find a zoom tan that *** have old beds still left in it. Then the email said how great there stand up booths are. I paid for a service I selected specifically for myself. If this exact service level 5 lay down beds is not offered. The service I paid for can't not be provided. I shouldn't be forced to use a service I don't like nor told they won't refund.

    • Initial Complaint

      Date:01/23/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have not used your establishment in over two months. I have been attempting to cancel my membership with you for over two months now as well. It is showing I have a pending balance of 38.00$. Which should not be the case when I canceled prior to you renewing my membership for another month. I have since shut off my card that you have on file to block any further transactions. You will not be getting any funds from me for this membership. I need someone to remove the pending fee and cancel my membership immediately.

    Zoom Tan, LLC is NOT a BBB Accredited Business.

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