Complaints

This profile includes complaints for Gunn Marketing Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Gunn Marketing Group, Inc.

  8046 Old County Road 54 New Port Richey, FL 34653-6457

• 

  Gunn Marketing Group, Inc.

  PO Box 1365 Tarpon Springs, FL 34688-1365

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an appointment to listen to a zoom travel meeting (time share presentation) via zoom on April 1, 2025.

  Business Response

  Date: 06/17/2025

  To whom it may concern,

  We show that we received a redemption form from Ms. Thompson on 4/21/25 (scanned Copy Attached). She did request the 5 Day Carnival Cruise voucher which was mailed to her on 4/25/25 in a large 8"x11" white envelope. We have not received the envelope back nor do we have any records of any phone calls or emails from Ms. Thompson. We are not sure what numbers that she was calling but it was not our office.

  If Ms. Thompson can review the below mailing address that we have on file for her to confirm that it is correct, we will be glad to void the previous voucher that was sent and send her a new one.        

  This was received the week of 4/21 and would have been mailed by 4/25 in normal processing.
  
  FIRST NAME 1 LAST NAME 1 EMAIL ADDRESS PHONE NUMBER STREET CITY STATE ZIP GIFT
  Marleeta Thompson [email protected] 804-519-1553 3878 Elfstone Lane P Richmond VA 23223 5 Day Cruise
  
  

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were mailed a postcard to attend a travel presentation - no purchase nessary at the *** by Hilton downtown convention denver. We were guaranteed a 7 day cruise among other options plus airfare. I went to the website and there was only 1 option to select no airfare. I reached Out to the company they did respond back asking a question so I repkied And my email as since been undeliverable. This is a total scam!

  Business Response

  Date: 03/19/2025

  To whom it may concern,

  Ms. ****** was contacted by one of our incentive distributors to attend the presentation at their location. The distributor was supposed to give her two activation codes, one for the cruise and one for the airfare. Ms. ****** activated the cruise offer and that is what she was sent. We have no way of knowing what the redeemers are offered by their sponsors. We received an email from Ms ****** (please see email chain below), stating that she was also to receive airfare. We replied back to her that we would be glad to help and asked if she was only given one code. We did not hear back from her. We do not know why her emails did not come through as we receive numerous emails every day and have not had any other issues with anyone else. 

  We sent her a new code to redeem the airfare and today we received her activation for that. (please see attachment). 

  Sincerely,

  Customer Choice Rewards

   

  
  ---------- Forwarded message ---------
  From: customer service <*******************************************************************************>
  Date: Mon, Mar 17, 2025 at 4:03?PM
  Subject: Re: SMRN8429554
  To: ******* ****** <********************************>
  
  
  Hi *******, just following up on this email we sent you on Friday.  We are assuming that you were only given one code, so we are sending you the second code needed to redeem the airfare in addition to the cruise offer you redeemed on Friday.  Let us know if we can assist you further.
  
  SMRN7373554
  
  Cordially,
  Customer Choice Rewards
  
  On Fri, Mar 14, 2025 at 3:59?PM customer service <*******************************************************************************> wrote:
  Hello, we can definitely assist with this. Were you only given one code?
  
  Cordially,
  Customer Choice Rewards
  
  On Fri, Mar 14, 2025 at 3:50?PM ******* ****** <********************************> wrote:
  
  Hello! Our package was for a 7 day plus airfare. I was Only able to select one option.
  How do we get the guaranteed airfare as well?
  
  ******* (*****) ******
  Sent from my iPhone

   

   

  Customer Answer

  Date: 03/19/2025

   
  Complaint: 23068159
  
  I am rejecting this response because:

  I sent numerous emails all of which came back as undeliverable. This is also not a free trip as advertised. You have to pay money in order to receive it. This is false advertising. Like many other customers, stated in the reviews, this feels like a scam! 
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 03/19/2025

  To whom it may concern,

  We are not sure what she is rejecting to? We have received both of her activations, and her cruise and air vouchers will be mailed out this week.

  Sincerely,

  Customer Choice Rewards

   

   

• Initial Complaint

  Date:08/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were promised a 3 day 2 night vacation. We booked it as we were supposed to. They made issues that weren't present in order to upsell us to sit through a seminar for a extra day we already paid deposit. I told them issue us a refund they insisted we had to email for a refund. When we tried to request our refund they blocked our email .

  Business Response

  Date: 08/29/2024

  To whom it may concern,

  An agent spoke with ************** 2 days ago on 8/27. ************** was told that he did not follow the terms and conditions of the promotional therefore was told about other travel opportunities that he may be interested in. He was not so he was informed that we would send him another reservation request form to resubmit the dates according to the terms and conditions or they could request a full refund. Per the Florida Seller of Travel Statute ******* all cancelations must be submitted in writing. ************** was given the email address to submit his request. His request was received today 8/29 at 9:57 and we responded today 8/29 at 10:47. Please see email chain below. Obviously, his email was not blocked.    

  Customer Choice Rewards did everything that we could do to assist ************** and this complaint should not reflect negatively on our company.

  *********************;<*********************>
  9:57?AM (1 hour ago)
  
  We booked our dates for time 2 get away we paid deposit and you are making issues that isn't present to try to have us sit through a extra seminar. We are reporting to bbb so I want my money back. 
  
  ***************************;
  Jesse *****
  **************
  Pueblo 
  Co 81001
  **********
  **********
  
  customer service <******************************************>
  10:47?AM (37 minutes ago)
  
  to *****
  
  Hello ******************, You made an error on the certificate by failing to request a second date 30 days after the first date. Your refund request has been received and sent for processing.
  
  Please allow up to 2 -3 weeks to receive the refund.
  
  Sincerely,
  Customer Choice Rewards

   

• Initial Complaint

  Date:03/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 02/06/24, I attended a travel seminar at the Hilton Garden Inn in **************, *******, sponsored by Travel Pals. I was given 2 redemption certificates for travel and was told they had to be redeemed in 30 days. I filed for a redemption of the forms and was told that they would be received in 20 days or less. I have tried calling and their line is always to full to accept messages and I also tried to redeem the rewards as promised. They said that the rewards had already been signed for. There is no way to contact these people. I am not sure they are legitimate and I am not sure Travel Pals are legitimate.I tried calling before writing to you and received the same message as previous calls, mail box full.Thank you

  Business Response

  Date: 03/21/2024

  To whom it may concern,

  ****************** incentive order forms were received by us on 2/19/24. The orders were processed, and the actual travel vouchers were mailed out to them on 3/15/24. Below is the information we have on file for the order and the address that the vouchers were mailed to. The **** is taking longer than usual these days so ****************** should be receiving them any day. Since they did not include a Self-Addressed Stamped Envelope as suggested they will be coming in a white envelope from Customer Choice Rewards: 

  
  2/19/24 SMRN3457407 2/6/2024 Travel *********************** Flower ********** ***************************************************************** ******************** Up to 7 Day Cruise"4 Bundled No 3/15/24 99AC3-VA: 78231
  

  2/19/24 SMRN3458407 2/6/2024 Travel *********************** Flower ********** ***************************************************************** ******************** Two Round Trip Airline Tickets"5 No 3/15/24 75AC4-VA: 77883

  We are not sure what phone number ****************** was calling but Customer Choice Rewards is open for business and answering our phones Monday - Friday from 9:00AM to 5:00PM

  Sincerely,

  Customer Choice Rewards

  Customer Answer

  Date: 03/21/2024

   
  Complaint: 21459757
  
  I am rejecting this response because:  The address did not include the unit number of 404.  The telephone number I called was ************.  If they received the certificates, which should have been returned, would be satisfied with them resending them to the correct address:   ****************************************  **********, **  33904.
  
  Sincerely,
  
  ******* Flower

  Business Response

  Date: 03/26/2024

  To whom it may concern,

  Attached is the information that ****************** entered into our system; he did not include an Apartment number. The vouchers were mailed to the address that we were given by ******************. We have not received them back to us as undelivered. The vouchers that were mailed to him have already been paid for by his sponsor. His sponsor would have to agree to pay for replacements and we have no evidence that he did not receive the originals. If ****************** would like to contact his original sponsor to see if they will authorize replacements, we will be glad to send out new vouchers.

  Sincerely,

  Customer Choice Rewards

   

   

   

  Customer Answer

  Date: 03/26/2024

   
  Complaint: 21459757
  
  I am rejecting this response because:  We did not fill in the detail sheet provided.  Ours was by hand with the correct information.   During transfer of information to form there was apparently an error.   One of the two parties made an error in transcription.  If they received the information provided, than they should contact the provider and get the proper information.  It should not be our responsibility.   

  Also, they refer to me as ******************, there is no s at the end of Flower.  It is not uncommon for the s to be there as my first name begins with an s.

  
  Sincerely,
  
  ******* Flower

• Initial Complaint

  Date:03/18/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have lied, decieved and now will not reimburse us the $56 they said they would return after our two night stay. Along with the fact that they said they will provide you with a 4 star and above hotel, they would reimburse, they have decieved us on both accounts. The hotel had 3 stars and it showed. Not even close to a 4star, if they will correct this, i will revise this i have additional complaints and I can copy email correspondence from them if this is not resolved.

  Business Response

  Date: 03/18/2024

  To whom it may concern,

  We have numerous ******************** in our database but none from ********* and we do not have the phone number or email address included with this complaint in our system. We will need the activation code to be able to pull up the accurate account information.

  Furthermore, nowhere our voucher does it state anything about 4 Star accommodations. We have no idea where this customer got this from.

  All deposits are fully refundable up until a confirmed reservation is made. If **************** had a confirmed reservation and did not cancel that reservation within the 72-hour cancellation period then the deposit and hotel taxes of $54.75 would not be refundable.   

  We will be happy to research this complaint as soon as we can find the customer's information. 

  Sincerely,

  Customer Choice Rewards

   

   

   

  Customer Answer

  Date: 03/29/2024

   
  Complaint: 21439891
  
  I am rejecting this response because:
  Please confirm that the business has our correct name.

  They used C. ****** in their response, however our last name is ******.

  Business Response

  Date: 03/29/2024

  To whom it may concern,

  We are not finding the email address or phone number in our system and have numerous ********************. We will need their full name or activation code to research this further.

  Sincerely,

  Customer Choice Rewards

   

   

   

• Initial Complaint

  Date:03/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a 3 day 2 night stay and have paid for the activation fee required to book. You can NEVER get in touch with ANYONE! you cant schedule days and you cant get a refund!

  Business Response

  Date: 03/13/2024

  To whom it may concern,

  We have been communicating with **************** on numerous occasions since 2/19/24. Below is our text chain from yesterday and also the call logs of each time we have spoken with her or attempted to contact her. Also attached are the refund confirmations for the three charges totaling $164.10 which she was notified were being processed prior to filing this complaint, yet she still filed this complaint:

  **********************************;<**********************> Mar 11, 2024, 7:57?PM (2 days ago)
  
  I am reporting this company and filing fraud with my bank!!!! I have paid for 3 of your so called free 3 day 2 night trips! I cant book or get in touch with ANYONE! Someone needs to make this right ASAP!!!!
  
  customer service <******************************************> Mar 12, 2024, 12:23?PM (1 day ago)
  
  Dear Ms ******,
  
  We are looking into your concerns and do see that you have activated three different certificates. As per the terms and conditions of the promotional offer only one offer can be redeemed per household per year. We will be processing refunds for T2GA152861922 and T2GA153395922 today.
  
  For your certificate number T2GA153694922, your requested travel dates are 8/23/24 or 9/27/24. Per the terms and conditions of the promotional offer an agent will be contacting you approximately 60 days prior to your earliest requested travel date.  
  
  Sincerely,
  
  Customer Choice Rewards

  Outgoing Call Dates and Times to ******************** Phone number ************:

  2024-03-09 1447
  2024-03-07 1526
  2024-03-05 1721
  2024-03-05 1720

  2024-03-03 1506 

   2024-02-27 1307

  2024-02-26 1430
  2024-02-23 1433
  2024-02-23 1138
  2024-02-22 1600
  2024-02-20 1103
  2024-02-19 1715
  
  

   

   

  Customer Answer

  Date: 03/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a free 2day2night vacation from customer choice rewards from where we get our Raimbow Vaccum and paid the amount on my credit card so we could instantly choose our desired destinations and dates, which gave the total of $54.75 . After completing everything and saying it'll take 60 days to know where we're going with a chance neither one is available we decided we rather plan our own vacation, therefore needing a refund. We also didn't like the fact we did not get any contact information and were just supposed to wait in hopes of having the dates we wanted and after seeing other reviews and issues we want a full refund to the credit card used

  Business Response

  Date: 02/13/2024

  To whom it may concern,

  We just received this customers Activation yesterday on 2/12/24. The terms and conditions of the promotional travel offer state that an agent will be contacting them 60 days prior to the earliest requested travel date. The ******** requested 4/12/24 as their first travel date so an agent was assigned to them, and they were in the queue to be contacted today. However, since they have requested a refund, we will send the refund request to be processed and ask that they allow **** days for the credit to appear back on their card.

  On our website we have a "Contact Us" button on the top right corner with our Customer Service email address which gets monitored throughout the day. 

  Sincerely,

  Customer Choice Rewards

   

   

   

• Initial Complaint

  Date:02/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for my free 2 night stay. I didnt mind the pay the 50 dollars for using my credit card. What it doesnt tell you until AFTER you already paid is that it will take 60 days for someone to contact you. I do not feel comfortable with this. There is no number to call. I would like a refund.

  Business Response

  Date: 02/08/2024

  To Whom It May ****************** offer states that the customer will be contacted within 60 days of the earliest requested travel date. Your earliest date is 3/1/24 which is within 60 days, so you have been assigned an agent and are in the queue to be contacted. If you would like to stay in the queue, they should be reaching out to you within the next ***** hours. Or if you would like we can process your full refund.

  Sincerely,

  Customer Choice Rewards

   

   

  Customer Answer

  Date: 02/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me to receive a full refund.
  Thank you! 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:01/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We went to a presentation for vacation packages. We received 2 airline tickets and 2 night hotel stay. I sent in ***** for refundable room guarantee. Then I sent in ***** for hotel taxes. This was all before they could book the hotel. All of a sudden we started getting paperwork from Vacation Advisors who booked our flight and hotel. I was under the assumption they were the same company. Now Customer choice rewards have no clue what Im talking about. I have paid Vacation advisors hotel taxes. My hotel is booked. I need a refund for ***** and ***** from Customer choice rewards. I called them 5 times only to be hung up on 3 times and the other 2 times they dont know what Im talking about. I have canceled checks and the forms I sent in. I made copies. Thank you

  Business Response

  Date: 01/16/2024

  To whom it may concern,

  We have thoroughly researched this complaint and have found that ****************** did redeem a 2-night hotel stay voucher with us on 1/16/23 and we did receive her refundable deposit and hotel taxes totaling $54.75. ****************** submitted her reservation request form; however, she requested a travel date of 10/12/23 that was during a major holiday which is not part of the promotional offer. Her agent ********* contacted her on 8/15/23 to notify her that the date was not part of the offer and offered her another option that does allow for holiday travel which she declined and requested that a new form be sent to her to resubmit her dates. 

  2023-08-15 **** / PriscillaP 8/15/2023@ **** spoke states prefers another from P.P

  ********************** new form was emailed to her on 8/18/23 however we have never received that back from her. we have no record of her ever contacting our office and our staff would never hang up on a customer. We have her in our system and would have been more than happy to assist her.

  We will also be glad to process her full refund, and should she have any other questions she can email us at ******************************************.

  Sincerely,

  Customer Choice Rewards

   

• Initial Complaint

  Date:01/12/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attended a seminar on 11/20/22 for a vacation club in *******. I was told at the end of the seminar that if I sent in the voucher that was given to me that I would receive a $150 **** gift card. Today, 1/10/23, I received my self addressed stamped envelope back with a bunch of papers for hotel stays. I do not want these. I want what was guaranteed to to me at that seminar. This is a classic bait and switch.

  Business Response

  Date: 01/25/2024

  To whom it may concern,

  Customer Choice Rewards is an incentive fulfillment company that simply inventories incentives to mail out on behalf of our clients. We do not conduct any seminars nor do we participant in the initial offers that they make. We show that ************** was to receive a certificate for a 2 Night Stay that includes $150 in Spending Cash and a $50.00 ****** Gift Card. We have attached a PDF of the certificate that was sent to her. We do not know anything about a $150 **** Gift Card and we do not offer that in any of our promotional offers. ************** will need to contact the company that originally made her the offer to clarify any confusion and answer any questions she may have. This has nothing to do with Customer Choice Rewards.

  Sincerely,

  Customer Choice Rewards