Business Profile

Incentive Programs

Gunn Marketing Group, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Gunn Marketing Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

28 total complaints in the last 3 years.
3 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/12/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Received a voucher for hotel reservations and I provided the requested payment and information. They did not get back to me as promised. My travel plans are approaching and still they don't respond. There is no phone number to contact them. So, I would like a refund.
Business Response
Date: 01/12/2024
To whom it May ***************** received ************** reservation request on 12/13/23 and he was assigned to and agent. His agent attempted to contact him on 12/21/23 and left a voicemail that she was trying to reach him regarding his 2-night hotel stay. He did not return her call, so the agent called him again on 1/9/24 and was able to reach him. After they spoke, he said he was no longer interested in the promotion and requested a refund. The agent then updated his account and sent it to the accounting department to process his refund which is where it is now being processed. There was no need to involve the BBB in this this issue.
Sincerely,
Customer Choice Rewards
Customer Answer
Date: 01/12/2024

Complaint: 21121137

I am rejecting this response because:
The agent did not contact me until after I filed a complaint, NOR DID SHE LEAVE ME A VOICE MAIL. When I did speak with a individual about this, she stated they would not book my hotel as advertised. In fact, it sounded like she was speaking with the aid of a translator and they didn't seem to understand English. They wanted me to attend some time share sales pitch or something similar that was not what I agreed to. She was giving me the runaround. I told her I'm not interested in any "time share" and I don't appreciate them wasting my time. In the meantime, I discovered these are high pressure sales pitches and they have a history of complaints similar to mine (not holding up their end). I appreciate the BBB's involvement. I have not received a refund, and I have sent them several request for a refund in writing. They have had plenty of time to process my refund.

Sincerely,

*********************
Business Response
Date: 01/15/2024
To whom it may concern,
When ************ was contacted, he was told that he did not meet the terms and conditions of the promotional offer by requesting a travel date of 2/17/24 which is within 7 days before or after a major holiday which is not part of the promotional offer. All Federal Holidays are considered major holidays. We do however have alternative options that we have available that the traveler can accept or decline. If they decline, we offer to send a new reservation request form to give them another opportunity to resubmit their dates that meet the guidelines of the promotional offer, or they may request a full refund.
Below are the notes that they agent made on 12/21/23 showing that she left a voicemail and on 1/9/24 when she spoke with him and offered the optional program which he declined and said that he wanted a refund so she gave him the email address where he could request his refund. We did not hear from him until he filed this complaint.
2023-12-21 **** / ChastityF vm
2024-01-09 **** / ChastityF NI - wants refund
We have searched our email and have not found any emails from ************ at all let alone any that requested a refund (please see attached). We did find an email from ******************* in March which we responded to (please see attached) but that is the only time we have heard from them.
When we received this BBB complaint where he requested a refund his refund was processed on 1/12/24 and mailed to the address below:
Refunds:
Date Requested Check_sent Amount Check_Number Check Refund
1/15/2024 10:42:19 AM 01/12/2024 ***** ***** *********************** / ***************************************************** / ** / ***** / ********** / / *********************
************ should be receiving his check any day which will resolve this complaint.

Sincerely,
Customer Choice Rewards
Initial Complaint
Date:12/04/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I won a 2 night free hotel voucher while in *****. I was trying to use this voucher for a weekend getaway with my husband on Dec. 8th only to find out I had to submit this voucher 60 days prior which is ridiculous! You cant contact anyone via phone. I am requesting a full refund due to me not being able to use this voucher at all! I feel as you should be able to use a voucher whenever not when the company wants you too
Business Response
Date: 12/04/2023
To whom it may ************************ voucher **************** received is a promotional travel offer that requires all participants to follow the terms and conditions that are clearly explained on the voucher. The voucher requires that the participant request a date that is at least 45 days in advance. This allows us time to receive and process their request, research availability, get their approval that the accommodations are suitable and then send them their confirmation details.
If this process does not work for a recipient, we are glad to process their full refund. Please allow **** days for processing
Sincerely,
Customer Choice Rewards

Customer Answer
Date: 12/07/2023

Complaint: 20951231

I am rejecting this response because:
I will like a full refund, just for the simple fact that I was unable to use to voucher, at the time.???

Sincerely,

***************************
Business Response
Date: 12/08/2023
We are happy to process the refund. Please allow **** days for processing.
Customer Answer
Date: 12/12/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:11/22/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a rainbow vacuum on 4/4/23 and as part of the purchase (and sale) I was awarded 1 free 2 night hotel stay for 2 adults, 2 children. This was perfect as ************ and ********** were on the list of places to stay, and we love going to ************. I want to make it clear early that part of my entire decision for purchasing the vacuum was based on receiving this trip.I filled out all of the information required (even sent a check for the "Hotel Taxes"), the first attempt failed because I chose a date that was within +/-7 days of a federal holiday so they asked me to resubmit new dates. On the second submission, my dates fit the requirements and they confirmed that they were "searching for availability" which they never found and responded by sending me a new link to enter new dates. Keep in mind this was my third attempt to choose dates (I could have found a hotel or cabin 10x over in ************ or ********** in this amount of time). I went ahead and submitted more dates that fit the requirements but this time they responded differently, they said "If we are unable to secure a room by (date) we will send you a refund". This caught my attention because that was the last thing that I wanted. I replied asking them not to send a refund but to send a new form that would allow me to choose more dates, with the idea that I would at some point get to successfully redeem this stay. They responded with "Unfortunately this promotional offer has no more links to send to pick dates" effectively that I was out of attempts to choose a date when in all reality, they failed to find availability for 2/3 of the attempts. I was professional and reiterated my request for a new form to submit new dates but they stopped responded and that is why I am here. This is totally unfair, they are dismissing my reward after I have done nothing but cooperate with what I now know are a scam. DO NOT TRUST THESE VOUCHERS, THEY ARE NOTHING BUT A SCAM! My reviews will not stop here!
Business Response
Date: 12/06/2023
To whom it may concern,
Customer Choice Rewards is a promotional travel incentive company that has hundreds of companies that use our incentives in their sales and marketing campaigns. Rainbow is one of the distributors of the 2-night hotel stay voucher. Once they are sent to the distributor Customer Choice Rewards has no way of knowing who they were given to or under what circumstances. We do not know if a person purchased a product, test drove a car, attended a presentation, donated a car, etc. The promotional offer does require that all participants follow the terms and conditions as stated on the voucher and all accommodations are based upon availability of our promotional inventory. Each participant is given three opportunities to request travel. As stated on the front of the voucher the offer has a Retail Value of Up To $250.00. If we are unable to secure suitable accommodations on the dates and in the destination requested under the $250.00 budget, we cannot fulfill the offer and a full refund is processed. While this doesn't happen often it does happen. In 2023 **********/************ has been the number one requested destination and unfortunately, the demand exceeded the availability. We apologize for any inconvenience.
**************** refund was processed and mailed out on 11/6/23
11/6/2023 1:42:15 PM 11/06/2023 ***** ******** ********************* / ************************************************************************************* / ********** / / ****************************
Sincerely,
Customer Choice Rewards
Initial Complaint
Date:10/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
the ******************* ************* on the chosen tentative dates or any other dates is not what was advertised, nor was it clearly disclosed on any portion of the brochure or the website. Please issue a full refund of all monies disbursed. Thank you, kindly
Business Response
Date: 10/23/2023
To whom it may concern,
Customer Choice Rewards received ********************** refund request and responded with the below email. The refund request was sent to accounting for processing on 10/16/23 immediately after the request was received. The refund is being processed.
customer service <******************************************> Oct 16, 2023, 1:17?PM (7 days ago)
to ********************

Dear ******************,

Your refund request has been received. Please allow **** days for processing.

Sincerely,
Customer Choice Rewards
Initial Complaint
Date:06/30/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Was contacted on 06/29/23 by a traveling salesman under the pretences that we had won a price drawing and two free nights at a hotel. We then were treated to an hour-long presentation for a $4000 vacuum. The free hotel turned out to be not so free and required a fee to activate it. If this company was legit and not a scam, fraudulent tactics like this shouldn't be necessary. Additionally, the activation fee has to be paid with personal check or money order. The fact they don't allow credit card should tell you everything about this business. That is what other internet scammers require as payment because it can't be traced or refunded.
Business Response
Date: 06/30/2023
To whom it may concern,
Customer Choice Rewards has hundreds of companies distributing our travel incentives. If the representative of the company misrepresented the voucher, the customer needs to address that with that company the representative works for. No where on the voucher does it say "Free", and all of the terms and conditions are clearly stated including the statement, "Do Not Rely on Oral Representations." The certificate does require a $29.95 refundable deposit along with $24.80 for the hotel taxes which is also clearly disclosed on the voucher. Also, if ********************** would have gone to the website to register his certificate; he would see that we do take credits cards for payment. He must have received an older version of the voucher before the credit card payment option was implemented several years ago.
Customer Choice Rewards is a twelve-year-old company that is licensed bonded and insured and has traveled thousands of families.
************************** complaint is directed at the wrong company and should not reflect negatively on Customer Choice Rewards or Gunn Marketing Group.

Customer Answer
Date: 06/30/2023

Complaint: 20257709

I am rejecting this response because the sales representatives reflect on the company. If this business is (1) not interested in its image, (2) in the material distributed on its behalf (with spelling errors as well), and (3) unaware of its 1 star rating on ****** and terrible reviews on BBB, then nobody should be tricked into their shady sales tactics. If the flyer the company sends out is outdated, that is not my fault. Why should I try to sign up online when the whole sceem is so obviously a scam? Anyway, stay away from this business.
Business Response
Date: 07/03/2023
To whom it may concern,
************************** initial complaint was that he couldn't pay the refundable deposit and taxes using a credit card. As we stated in our previous response, there is now a credit card payment option on the activation page of the website.
Initial Complaint
Date:06/14/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We went to a sales pitch. From, *************************. Came home sent in the activation form with $29.95 refundable room guarantee to customer choice rewards. we got back a letter that no rooms were available, so we asked for a refund. the first lady I talked to said OK it's taken care of. She said she sent the request in for a refund. she also said that it could take up to 3 weeks to get it. So, I waited 3 weeks and called to see where it was. Thee second lady said she would look into it and give me a call back. No call back So I called again the third lady gave me a phone number to call. the fourth lady said she had never heard of them then realized it was done online and told me to contact you, so I hope you can give me my refund. the check was from ******************* for $29.95 Address is PO BOX 66 **** ** ***** My NAME IS ***** MY PHONE NUMBER IS ************ I was told that it was done by Gunn marketing group **** DBA customer choice rewards PO box **** **************, ******* *****
Business Response
Date: 06/15/2023
To Whom It May ***************** appears that ************** was contacted by a newer agent that is no longer with us. The information in the ************ account said that they requested a refund however the newer agent did not update the record to put the refund request to the accounting department. We appreciate this being brought to our attention and the refund will be processed right away.
This is the only communication we have received after the initial call, so we are not sure who the 2nd, 3rd and 4th calls were made to the ************** is referring to.
Sincerely,
Customer Choice Rewards

Customer Answer
Date: 06/16/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Please thank them for me!

Sincerely,

*********************
Initial Complaint
Date:05/08/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a voucher from a door to door sales man selling humidifier, *** tried numerous times to redeem the voucher with out any success all I would like is a refund or the voucher to be valid
Business Response
Date: 05/08/2023
To whom it may concern,
Below are the notes from the agent that spoke to ****************. We will be more than happy to process her refund. All she would have had to do is send an email requesting it. This complaint to the BBB was completely unnecessary as should not be reflected in our BBB status.
Agent's notes in ****************** account:
5.8 This lady wasn't nice when she called in. She said she was having troubles activating. I told her it was already activated. I asked if she would like a new rrf and she said no I would like a refund I gave her the email address to get the refund and she very angrily asked why I couldn't just process it for her. I told her it needed to be in writing, and she hung up on me.
Initial Complaint
Date:03/08/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a voucher for Time 2 Get Away for sitting through a rainbow vacuum demonstration. Went online and put in my activation code and paid the fees that are refundable. I chose my dates and destinations. I did not realize that it couldn't be 7 days before or after a major holiday, never found the rules anywhere. A lady contacted me to let me know and stated that IF we would sit through something for an hour she would be willing to give me the dates I chose. I declined and she stated that I would receive another email to choose new dates which was fine and I agreed to. I am going on almost a month now with no email from anyone and the lady will not return my call. I have a feeling this might not be legit and I have lost money and we will not get our 2 free days. Please assist.
Business Response
Date: 03/08/2023
To whom it may concern,
****************** should refer to her original Time 2 Get Away voucher. Under Terms and Conditions - The first paragraph - Itineraries and the first sentence states, "Year-around arrivals are available based on hotel availability. However, travel within 7 days before or after a major holiday is not permitted." A major holiday is considered any Federal Holiday plus Easter Sunday.
****************** spoke with an agent on 2/9/23 and was offered an opportunity to travel on a holiday through a different program which she declined. Therefore, on 2/9/23 she was sent via email a new request form to resubmit her dates per the standard promotional program terms.
We had not heard from ****************** until 3/6/23 when she called and spoke with her agent saying that she had not received the link for her new requested form. The agent told her that it was sent on 2/9/23 right after they spoke. The agent then notified the admin department asking that they send it again which they did immediately on 3.6.23. Please see our system notes below.
3/6/2023 9:56:39 AM PK Digital RRF Link ****** Sent Number: 2
2/9/2023 10:36:04 AM CCR_Admin2 Digital RRF Link ****** Sent Number: 2
********************** claims are false, and this complaint should be closed.
Initial Complaint
Date:01/24/2023
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Entered by BBB staff LO Consumer states in May of 2022 she received a brochure from the business at presentation at a hotel. One of the perks of going to the presentation was a free trip through **** Marketing via Time 2 Get Away. The consumer picked 2 destinations and submitted them with a payment of $29.95. The consumer had not heard back from the business so she contacted them and they told the consumer the destinations were not available. They sent her another form to fill out to pick 2 different destinations but she did not have to pay again. The consumer chose the 2 destinations at the end of 2022 and she had not heard back. Once again she contacted them and she is still waiting to hear back.
Business Response
Date: 01/24/2023
To whom it may concern,
Per the terms and conditions of the promotional offer, the customers will be contacted approximately 60 days prior to their earliest requested travel date. The ******** first requested travel is 4/3/23 therefore, they are in the system to be contacted on 2/3/23. However, their refund request has been received and will be sent to accounting for processing. They will need to allow **** days for processing.
Sincerely,
Customer Choice rewards

Customer Answer
Date: 01/25/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:01/11/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After I sat through a demonstration, I was given "Time 2 Get Away!" voucher for 2 nights of hotel accommodations for 2 adults and up to 2 children. Step 1: To activate voucher, I followed the instructions and paid $29.95 refundable room guarantee. Step 2: I followed the instructions and requested travel dates in 2022 for March 11, 2023. It then stated to select a second date at least 30 days after the first requested check-in date and travel within 7 days before or after a major holiday is not permitted. I selected April 15, 2023. I received a call on 1/11/2023 stating they had the received the form but I didn't follow the instructions. They went on to state that April 15, 2023 was within 7 days to a federal holiday. I asked what federal holiday? They stated Easter. I informed them that Easter wasn't a federal holiday to which they revised saying it was a major holiday. I stated Easter is not a major holiday. The lady stated well they are considering Easter a major holiday. I then asked the lady was my first date of March 11, 2023 available to which she replied she would need to transfer to a different **** or I could sit through a time share demonstration and extend my trip with additional cost. This company is fraudulent they are attempting to get people to do a time share demonstration and falsely using days as major holidays. This company needs to revise their website/marketing materials to state what "THEIR" major holidays are.
Business Response
Date: 01/12/2023
To whom it may concern,
The Time 2 Get Away offer is a promotional travel offer that requires that all participants follow the terms and conditions as stated on the voucher. As stated on the voucher, and on the reservation request form, participants must request two different travel dates with neither date being within 7 days before or after a major holiday. Easter is a major holiday as it falls within spring break which is extreme peak season and we do not ever have availability during that time through the promotional offer. We do have other options for peak and holiday dates that we make available to the participants if they would be interested in attending a presentation during their stay. If they are not interested, we offer to either send them a new form to request dates that fall within the guidelines of the promotional offer, or we can send them a full refund. ************ requested a full refund which has already been processed.
Sincerely,
Customer Choice Rewards

Customer Answer
Date: 01/12/2023

Complaint: 18722429

I am rejecting this response because:
I was told because of Easter now they are saying Spring break which isnt listed in their contract.

Spring break is not a major holiday. The company is making up their own holidays and trying to get people to spend extra money for their FREE 2 day stay. Ill wait for my refund. Ill seek ************* to get the get company investigated for illegal promotions!

Sincerely,

*****************
Business Response
Date: 01/13/2023
To whom it may concern,
In our previous response we said that Easter is considered a major holiday, and usually falls during spring break. We do not have any available promotional inventory during the time of Easter and/or spring break. The promotional offer states that accommodations are based upon availability. If we do not have availability we cannot offer accommodations. Per **************** request, her full refund has been processed.
Sincerely,
Customer Choice Rewards

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Gunn Marketing Group, Inc. is NOT a BBB Accredited Business.