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Business Profile

Auto Customizations

Carsponsors.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Customizations.

Complaints

Customer Complaints Summary

  • 34 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/19/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    04/18/2024 most recent transaction.I signed up for a sponsorship over a year ago only to find out the parts were sub par. I have attempted now for a year to cancel my account and they keep charging me. I've gone through the site, called them and e-mail. I don't use them anymore. I have accessed my account in so long I don't remember the information to log in any more. It's been $39 a month for 12 months. A total of $663 ************ is a scam, and they won't let you cancel.Do not do business with them!

    Business Response

    Date: 04/19/2024

    I am sorry to hear this but we have no email from him at all canceling. The last communication with this member was offering him a sponsorship on a ****** 4x4 part that he submitted. We have no phone line and as it states on our site all you need to do is email us and you will be canceled within 24 hours. I have canceled his subscription so this is now resolved. 

    Customer Answer

    Date: 04/24/2024

     
    Complaint: 21595885

    I am rejecting this response because:
    I deserve a refund. I had a different email that I don't have access to anymore. I did send multiple emails. I went through all of the process and never got a response from you. I at least want half of what was taken from me.


    Sincerely,

    *****************************

    Business Response

    Date: 04/25/2024

    Just to clarify - we dont stock or sell any parts - you told us what part you wanted to order. So for the email - even if you no longer have access to an email address we will and have records of every email we receive and we have no email from you at any other email address. We searched both your name and other identifying variables and found no email canceling. 

  • Initial Complaint

    Date:04/12/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid ***** in the begining for this carsponsor.com. Then they charged me again ***** a month later. I did not know it was a per month thing. I want to cancel and get refunded as they did not even spomsor one thing that I asked about and just gave me a 10% discount. I can get that plus more on just an everyday purchase. This is a scam.

    Business Response

    Date: 04/12/2024

    We are sorry to hear this but after checking our communications it looks like we offered Kodi a FULL sponsorship and we were waiting for him to tell us what product he wants to start with. When he canceled the subscription we canceled him per his request. I am not sure why this is a complaint at all. 

  • Initial Complaint

    Date:04/10/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I came across ads for carsponsors and applied for their $39.00 package March 9th at 10:49am. Since paying for the subscription, I haven't received anything in the mail or email wise regarding any sponsers or information in general. I can't login to the account I made because it responds with "email not found." Today is April 9th and they are trying to pull money from my account again. I would like my subscription canceled and for them to refund my money to me. I just want to put this whole fiasco behind me and not have to worry about them charging me for nothing again.

    Business Response

    Date: 04/10/2024

    We have canceled his subscription and refunded his payment. We have been in communication with this member on a daily basis so not sure why he filed this complaint but he is all taken care of now. Refunded and canceled. 

  • Initial Complaint

    Date:04/08/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Wanting to cancel membership as ***. As possible

    Business Response

    Date: 04/09/2024

    We didn't receive an email from customer saying they wanted to cancel. An email could have been sent and received within a few minutes tops!  Cancelation on our end would have happened within 24 hours and have been effective from the date and time stamp on the email. I do not believe there is a faster way to cancel.This subscription has been canceled

  • Initial Complaint

    Date:03/18/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $26 for the pro level sponsorship and it doesnt let me sign in I want my money back this is terrible.

    Business Response

    Date: 03/20/2024

    We are very surprised to hear this report! We have been in communication with ****, we offered him a full sponsorship on a product request that HE submitted and he then asked us to sponsor his racecar. It really makes no sense why he filed a complaint with BBB but we have refunded his payment and canceled his account. 

  • Initial Complaint

    Date:02/26/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    02/22/23 I bought the $14 sponsorship subscription, just to find out after they emailed me and had me setup an account that I can't login and view anything due to "email not found" and they won't contact me. I'd like to Cancel this subscription and get a refund.

    Business Response

    Date: 02/27/2024

    I am sorry to hear this report but it is not factual. He not only had access to his account, he logged in and submitted for a sponsorship order for a set of wheels from Perfection and we responded to him with his sponsorship details and price. We asked if he was ready to move forward and he did not respond. That was just 2 days prior to receiving this complaint. We have his read receipt so we know he received our communications. "Customer viewed on Feb 23 @ 9:58 am"

  • Initial Complaint

    Date:11/21/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signed up for the ultimate package for $39 created a account nd I cant sign in I emailed *********************** ************** about it but have not got a response from them. I want my refund back nd this company taken down

    Business Response

    Date: 11/21/2023

    We are sorry to hear this report, we have been responding to his emails and he has been communicating back to us as well. We have refunded his payment and canceled his membership

  • Initial Complaint

    Date:09/05/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    9/1/2023 I seen an ad on ******** about this and I paid $14.00 for it and read reviews on it and many people have said it is a scam so I now regret doing this and never should have in the first place especially since they want an additional fee now after I did everything.

    Business Response

    Date: 09/06/2023

    I am sorry to hear this report His membership has been canceled.

  • Initial Complaint

    Date:08/31/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    8/30/2023 $39.00 memberships and car sponsorships and parts to promote brands this business is a scam to get 39$ out of you and nothing in return i tried to email and get a response from them but no answer whatsoever. if this does not get cancelled and refunded i will take this to to court and get it resolved with a legal team.the business has not tried to resolve this problem emails have gone unanswered this advertisment was seen on instagram yesterday

    Business Response

    Date: 09/01/2023

    This customer was refunded within 24 hours of his request. 

  • Initial Complaint

    Date:06/21/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    See their advert on Instagram awhile back. We get you sponsors and parts! Cool; I thought. Wrong. Emailed them constantly to stop charging me. They say, "okay you're no longer being charged. We've also removed you from the email list." I check today, and I'm STILL BEING BILLED A YEAR LATER. Already sent them ANOTHER email threatening legal action if all that money they stole wasn't returned. 24 hours, Carsponsers. 24. F****** Hours.

    Business Response

    Date: 06/26/2023

    We have made several attempts to contact **** with no response. If you are in contact with him, please have him email us to resolve this issue.

    Customer Answer

    Date: 06/30/2023

     
    Complaint: 20208415

    You can always call me. Emails usually go unread. My phone number should be attached to my account on your site, but of course, you guys lost my account info, but not my credit card info. Isn't that funny? :D

    Sincerely,

    *************************

    Business Response

    Date: 07/03/2023

    We have successfully reached the member and this issue has been resolved.

    Business Response

    Date: 07/03/2023

    We have successfully reached the member and this issue has been resolved.

Carsponsors.com is NOT a BBB Accredited Business.

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