Reviews

Review Details

• Review fromKIRK C

  Date: 01/09/2025

  1 star
  
  
  **ENTRUSTED VAN LINES** DO NOT HIRE THIS COMPANY. They are terrible. They did not deliver all of my furniture, told me they accidentally left it at their warehouse (in Texas - I moved to Florida) and they NEVER brought it to me. Awful company!!

• Review fromSteven W

  Date: 12/14/2023

  1 star
  I payed a deposit in over $1400. I called to schedule pick up and delivery date. The customer service number they gave me goes to another business. The phone number in their website allows you to leave a voice mail message for a totally different phone number. The phone number I was given for a so called manager is now disconnected and not in service. This fake company stole my deposit money. DO NOT DO ANY BUSINESS WITH THEM, STRAIGHT UP ********.

• Review fromkwame s

  Date: 05/31/2023

  1 star
  Entrusted Movers was a nightmare. Like others have said they kept adding fees. The day prior to receiving *************, "we have to charge you an extra $1500 because your street is too narrow. If you agree now, you will only pay $1,000." What?!? Not only that, one of the movers called me "c*cksucker" based on misinformation. Another employee lied and refused to send me a copy of a document. Lastly, they aren't movers, they are brokers. Find a reputable company and deal directly with that company. Avoid Entrusted at all costs!

• Review fromOndrea C

  Date: 05/12/2023

  1 star
  I 1000% agree with all the reviews listed below. Horrible experience. I initially was quoted 3200$ after meticulously counting every single box/bin I had to be accurate. When the movers showed up I had one little sliver of the truck and after 50% of my stuff was on the truck they proceeded to say “anything else is going to be extra cost.” Obviously knowing we had no choice but to yes to get our stuff to our new home when all was said and done we paid 8000$…. Beyond me how a quote of 3200$ with an exact count on all items gets to 8000$. But it doesn’t stop there they told me it would arrive in 48 hours when in turn was 7 days. I then spent hours on the phone with them everyday because we never received half of our items at the initial drop off. Two weeks later we got the rest of our stuff. I would NEVER recommend this company it was awful. Please do not use.

• Review fromTina A

  Date: 04/21/2023

  1 star
  AWFUL COMPANY - DO NOT USE - I REPEAT DO NOT USE ************* takes advantage of people who just want stuff moved, at a price THEY quoted.. ************ is not to be trusted. When I first started to talk with them about my move, they sure did give a good speech. I gave them all listings of all I wanted to be moved and answered all their questions - they calculated the space needed and gave me a quote. They quote me a price and when they got there 3 days later than then agreed-upon time - they more than double the quote.. adding.. oh.. the treadmill can't be stacked on (more money), I told them it was a treadmill and again answered all their questions. I am not the one to ask, is that stackable, I didn't even know there was such a thing.AWFUL AWFUL AWFUlL!!! and since I decline to pay over double I lost my deposit when I did nothing wrong, they quoted me a price .. If I could put negative I would.

• Review fromtina c

  Date: 04/17/2023

  1 star
  This company is not to be trusted. When I first starting to talk with them for our move, they sure did give a good speech. They third party us out to a vendor who broke half of our things during the move, they did not build anything back as promised in the agreement and we ended up paying $5000 dollars more. We put in a claim with the carrier and still yet have received a call back. Worse service I have ever seen.

• Review fromJacquelyn C

  Date: 04/17/2023

  1 star
  #1 I was quoted approximately $3800 for our move. By the time it was all over with I paid almost $9000 TRIPLE the quoted price!! #2 I ended up having a heart attack and a triple bypass, so Im just getting into the garage & unpacking stuff, I have discovered that at least $2000 worth of stuff for my business is missing!!! And this is besides other household items that I noticed immediately.I contacted entrusted van lines right away and never received any response to this. Worst experience EVER with a business Stay far far away from these people..

• Review fromDaniela L

  Date: 12/20/2022

  1 star

  Daniela L

  Date: 12/20/2022

  Please be advised I have just been ******* by entrusted van lines north palm beach Florida for a move in Massachusetts they have blocked my phone number took a deposit of 1600 do not use them beware of alias names ******** ******* ***** etc it’s a scam they scanned for 5 months until one week before the move they could not answer any questions lied about a rep calling me for my fib Al inventory thank god I caught on and was able to hire a Massachusetts company.

  Entrusted Van Lines LLC

  Date: 12/21/2022

  Hello *******************************,

  
  

  We apologize for your less than perfect experience, Our hours of operations are Monday-Friday 9am-6pm and Saturday-Sunday 12pm-8pm we even have a 24/7 after hours line that goes directly to our operations manager, we are not sure how we would not receive your calls when we have a full customer service staff helping all our customers. I see on your file that you spoke with our operation manager last week and he even provided you his direct number for any questions or concerns you may have and there was no conversation about canceling. As per your cancellation policy you had 3 days to cancel from the day of booking to receive a refund, As of now you're currently out of your cancellation window. 

  
  

   

  
  

  Please give us a call to discuss your concerns so we can make your moving experience smoother. 

• Review fromMusheerah L

  Date: 12/06/2022

  1 star
  Don't do it. They will take your money then ghost you the whole time. I gave a deposit of ******* in September and was to move between 11/25-11/27, they were supposed to call me 11/21 with the exact date. I never got a call, no one answered the phone and the email addresses are shut down. After not receiving my promised call I started to realize I was scammed, I had to hurriedly get a uhaul and storage unit cause I had to be out of my apartment by the 30th and couldn't set up another mover on short notice. I'm now in my new state but have to go back and arrange for my items to get here which could take months. Don't entrusted them with anything!

• Review fromJohn S

  Date: 12/05/2022

  1 star
  Hired Entrusted Van Lines to move our belongings. Tried calling their customer service number all morning with no answers, then after waiting about an hour, called again and their number is now no longer in service. Attempted emailing them and emails are all invalid. We made our initial deposit with them and were expecting them to show up next week to start moving our belongings and now it's like the company doesn't exist. All numbers we have are now no longer in service. I would advise anyone looking to hire this company to stay away.