Reviews

This profile includes reviews for Massey Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Massey Services, Inc. has 76 locations, listed below.

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  Massey Services, Inc.

  10 SW 49 Ave Ocala, FL 34474

• 

  Massey Services, Inc.

  315 Groveland St Orlando, FL 32804-4052

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  Massey Services, Inc.

  4701 Distribution Ct STE 9 Orlando, FL 32822-4946

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  Massey Services, Inc.

  3880 S Ridgewood Ave Port Orange, FL 32129-3525

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  Massey Services, Inc.

  2444 So. Nova Road, Suite A South Daytona, FL 32119

Review Details

• Review fromArun N

  Date: 10/15/2022

  1 star

  Arun N

  Date: 10/15/2022

  Called and ancelled service in August and still continues bill me. AC #*******.
  Don't employ their service. I have started to spread the word with my neighbors and friends.

  Massey Services, Inc.

  Date: 10/17/2022

  Hello Arun, Thank you for bringing this to our attention. We sincerely apologize for the unpleasant experience. We pride ourselves on Total Customer Satisfaction and providing the highest quality of service. Someone will be contacting you from our Corporate Office to address your concerns. Once again, our apologies. Have a nice afternoon.

• Review fromAndrea G

  Date: 10/14/2022

  1 star

  Andrea G

  Date: 10/14/2022

  Massey Services, Inc bought out a local pest control service that had been servicing my home. They notified me morning of that they would be out to provide service. My agreement with the prior service was Saturday treatments only and had to be pre-scheduled due to pets. When Massey notified me that they were on their way to my house in the middle of the week, I told them to cancel services since they could not meet the commitments of the prior company. They sent me a bill for the service they never completed, scheduled me again, threatened me with needing to pay the bill for the prior service they never completed when they were "on their way to my house" again. It took 4 phone calls and multiple texts to ensure they removed my name & address from their service list and I still receive invoices for the service they never completed. What a mess.

  Massey Services, Inc.

  Date: 12/20/2022

  Hello Andrea, Thank you for bringing this to our attention. We are extremely sorry to hear about the unpleasant experience. You have our sincerest apologies, and we completely understand your frustration. This does not, in any way, reflect our customer service guidelines, as Total Customer Satisfaction is our number one priority. Your email has been escalated to our Corporate Office; they will be contacting you as soon as possible. Once again, we apologize and hope to have this resolved quickly. Thank you, have a wonderful holiday season.

• Review fromJohn O

  Date: 09/06/2022

  1 star

  John O

  Date: 09/06/2022

  Massey Services has failed to provide the weed services that were contracted and paid for in advance. My house watcher has provided pictures of weeds growing out of the beds and on to the walks and driveway. I complain to Massey Services and they promise to address the issue. After five months of complaints, I still have weeds. If Massey is providing any weed service it is inconsistent and not effective.

  Massey Services, Inc.

  Date: 09/07/2022

  Thank you for bringing this to our attention. We sincerely apologize for the unpleasant experience. . We have just spoken to your local General Manager, he will be contacting you to address and reschedule to your convenience. . You will be receiving a call within 24hrs with an immediate resolution. Once again, our apologies. Please stay safe and have a nice afternoon. Thank you for your business,

• Review fromTina P

  Date: 08/08/2022

  1 star

  Tina P

  Date: 08/08/2022

  We have had weed and pest lawn care services with Massey for 10+ years. They have serviced our irrigation system as needed during this time as well. My property is in a different state than the 1 I reside in. My neighbor took pictures may 12, 2022 of a small brown spot in my fro t yard. I called Massey immediately and got the usual we'll take care of it.
  It is now August, the brown spot is now half the front yard. I have been in touch with 2 different supervisors as well as the office staff to no avail. They have my money as we have paid in advance for years and recently paid for a sprinkler maintenance program. I am in search of a new company as my confidence in Massey is as poor as there service.
  
  UPDATE:
  After posting a negative review on 8/8/22 both the manager and regional manager personally worked to correct my situation. My lawn is now looking much better and I am confident it will continue to improve.
  Massey Services took full responsibility and the improvement, repairs to my lawn were made free of charge. I am happy to say my stress regarding this issue is over!

  Massey Services, Inc.

  Date: 08/08/2022

  Ms ********, Thank you for bringing this to our attention. We sincerely apologize for the unpleasant experience. Upon reviewing your account we can see you have spoken to the Manager and they will be installing plugs. We have also forwarded this to the Regional Manager, out of our Corporate Office to see he are aware of this situation. Once again, our apologies. Thank you, have a nice evening.

• Review fromShawn M

  Date: 07/16/2022

  1 star

  Shawn M

  Date: 07/16/2022

  We hired Massey Services to care for our newly landscaped property. Several times we complained about bare sections or lawn or highly dense weeds in our new lawn. The supervisor had to come out several times after repeated complaints. Every spring we had the same problem. It got to the point that the supervisor would not respond to our attempts to contact. We cancelled the service. Several days later they came to do service and my husband notified the technician we had the cancelled the service and to not do anything. The technician did the service even after he was told not to. We received a bill for the service and now we are being told they will send it to collection if we do not pay it. We are being billed for a complete service and the technician was allowed to access the back yard and we did not authorize the treatment at all.

  Massey Services, Inc.

  Date: 07/18/2022

  Mr *********, Thank you for bringing this to our attention. We are extremely sorry to hear about the unpleasant experience. You have our sincerest apologies and we completely understand your frustration. This does not, in any way, reflect our customer service guidelines, as Total Customer Satisfaction is our number one priority. Your email has been escalated to our Corporate Office, they will be contacting you as soon as possible. Once again, we apologize and hope to have this resolved quickly. Thank you, have a nice afternoon.