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Business Profile

Pest Control Services

Massey Services, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Reviews

This profile includes reviews for Massey Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Massey Services, Inc. has 76 locations, listed below.

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    Customer Review Ratings

    1.48

    Average of 124 Customer Reviews

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    Review Details

    • Leslie K

      Date: 11/27/2023

      Leslie K

      Date: 11/27/2023

      Massey had a scheduled service to check our termite bait stations. We didn’t see them at all that day as it poured rain and I was home the entire day. We received a bill that they came out. They didnt ring our doorbell to get a signature for completion of service. I was home the entire day and it absolutely poured rain. We get a bill stating they came. Stating no bait needed changing. Not one bait trap was moved bc it they are all covered in mulch and we looked on our cameras for time technician said it was serviced. No one came out. The technician billed us for not even showing up. This is a complete scam. Consumers beware.
      *Fort Myers, FL
      *Esplanade Lake Club

      Massey Services, Inc.

      Date: 11/28/2023

      Ms. ***********, we appreciate you taking the time to share your recent experience, and we want to extend our sincere apologies for the concerns you've raised. We understand the frustration caused by the discrepancy between the service billed and your actual experience.

      To investigate this matter thoroughly and address your concerns accurately.

      Additionally, we are keen on resolving this matter to your satisfaction. To facilitate direct communication between you and our corporate office.

      We take your feedback seriously and assure you that our team is committed to resolving this issue promptly. Thank you for your understanding, and we look forward to working with you to address and rectify the situation.

      Best regards,

      Massey Services

    • Elisabeth P

      Date: 11/17/2023

      Elisabeth P

      Date: 11/17/2023

      I contracted with Massey almost five years ago, specifically for a german cockroach condition in my condo unit. Right up until May of 2023 (this year), everything was just great. Mike was the tech and communicated with me very professionally. He was here on time and was very pleasant. I have had a very difficult year. After struggling with life issues and not contacting Massey at all, I received a bill from them for $60.00 for services performed (not) on August 1st. I called to tell them I had not received the services they were billing me for, I was told, "They were there. You just didn't see them because they were outside." Really??? What are they doing outside a condo unit? The job is inside. I was then passed to another person who was also rude. Finally, after receiving another bill for the same reason, I reached Brian, the manager of some sorts for "residential." He was very nice, said the invoice would be taken care of and he would come out to do treatment for free. That was mid-September. Today, 11/17, I was called about my "past due" bill for August 1st.! I had already started looking for a new pest control company anyway. At this point, I'm not angry or upset. I'm laughing out loud over their incompetence. lol lol lol

      Massey Services, Inc.

      Date: 11/28/2023

      Ms. ********, we sincerely apologize for the inconvenience and confusion you've experienced regarding the recent billing matters. Your feedback is invaluable, and we are committed to addressing and resolving this issue promptly.

      To ensure we fully understand the situation and can investigate the matter thoroughly. We acknowledge your frustration and appreciate your patience during this process. Additionally, we want to assure you that our corporate office is eager to connect with you directly to discuss and resolve this situation. Once again, we apologize for any inconvenience you've faced, and we appreciate your cooperation in helping us resolve this matter to your satisfaction.

      Best regards,

      Massey Services

    • Rebecca B

      Date: 11/15/2023

      They were doing the termite prevention on our new LGI home in Fort Myers. We received a Renewal notice ad showing $1.00 if we renew before 12/31. When you call to renew they state it is really $189.00. Don't appreciate the bait and switch ad.

    • Ian K

      Date: 11/02/2023

      Ian K

      Date: 11/02/2023

      We hired Massey in July to maintain our lawn. The very first time they came out they applied the wrong chemicals and burned our lawn. They came out to assess the situation and acknowledged our lawn is properly watered so it was not due to drought, and the chemical burns being clearly visible. We've now been strung along for 3 months trying to get their mistake and our lawn fixed. We've had 3 appointments in a row where the manager didn't show up or cancelled at the last minute without having someone else come in their place (Goerge and Matt), a total lack of communication and lack of ownership on their part. We should've read all of their terrible reviews before they hired them.

      Massey Services, Inc.

      Date: 11/07/2023

      Mr. ********, we are truly sorry to hear about the issues you've encountered with our lawn maintenance service. We understand your frustration and regret the experience you've had so far.

      Customer satisfaction is our top priority, and we take your feedback seriously. We want to address the issues with the wrong chemicals and the condition of your lawn and provide a timely resolution.

      To ensure that your concerns are properly addressed, we have escalated your feedback to our corporate office. They will be in contact with you directly to discuss the issues you've faced and work towards a resolution that meets your expectations. Our team is committed to rectifying the situation promptly.

      We value your business and are determined to deliver the high level of service you deserve. Your feedback helps us improve our services, and we appreciate your patience as we work to address your concerns.

      Please expect a call from our corporate office shortly.

      We hope to regain your trust and provide the lawn care solution you expected when you initially chose us.


      Sincerely,

      Massey Services



    • Lucy S

      Date: 10/27/2023

      Lucy S

      Date: 10/27/2023

      Dan **** come to our house for pest control. He was very friendly, professional, and did an excellent job spraying my house.
      He took a lot of time brushing off the spiderwebs off my house before spraying.
      I had another company spaying my house before and switched over to Massy because I wasn’t satisfied. I am very happy with my technician Dan **** and I would highly recommend him.

      Massey Services, Inc.

      Date: 11/01/2023

      Hello Lucy,

      Thank you for taking the time to share Dan was friendly and professional. We are pleased he did an excellent job at your home. Customer satisfaction is very important, and we strive to
      exceed expectations of our customers every day. We have forwarded a copy of
      this to our Corporate Headquarters to ensure Dan may receive the recognition
      deserved. Thank you for allowing us the opportunity to serve you. We appreciate
      your business. Thank you, have a wonderful day!


      Thank you, 
      Massey Services Customer Care 

    • Susan P

      Date: 10/24/2023

      Susan P

      Date: 10/24/2023

      I’ve had Massey for around 3 years.. Today, Corey went above and beyond to help us with a busted irrigation pipe. Helped dig it out and find the problem..
      thank you so much for today
      Susan ****, Ormond Beach FL

      Massey Services, Inc.

      Date: 11/07/2023

      Ms. ****, thank you for taking the time to share your positive experience with our technician, Corey. We greatly appreciate your kind words and are pleased to hear about the exceptional service he provided to address your irrigation pipe issue.

      Corey's dedication and going above and beyond to assist you is a true reflection of our commitment to customer satisfaction. We are proud to have team members like Corey who are always ready to help our customers.

      We will make sure to recognize Corey for his outstanding service, as he truly exemplifies our values at Massey Services.

      If you have any further questions or need assistance in the future, please do not hesitate to reach out to us. We value your business and are here to provide you with the best service possible.

      Thank you for choosing Massey Services, and we look forward to continuing to serve you.

      Sincerely,

      Massey Services

    • Robin C

      Date: 10/18/2023

      Robin C

      Date: 10/18/2023

      TK came out to spray inside for Granddaddy Long Leg Spiders. I had a lot. TK treated the problem. No smell. I feel so much better now not to be on spiders watch.
      TK IS THE SPIDER KILLER.
      Thank you so much,
      Robin ******* ??????????

      Massey Services, Inc.

      Date: 10/24/2023

      Hello Robin,

      Thank you for taking the time to share your positive
      experience with us. Customer satisfaction is very important, and we strive to
      exceed expectations of our customers every day. We have forwarded a copy of
      this review to our Corporate Headquarters to ensure TK may receive the recognition
      deserved. Thank you for allowing us the opportunity to serve you. We appreciate
      your business. Thank you, have a wonderful day!


      Thank you, 
      Massey Services Customer Care 

       

    • Lewis R

      Date: 10/17/2023

      Lewis R

      Date: 10/17/2023

      I signed a contract and paid for a year of services in advance for my front yard to be treated for bugs and to be fertilized. The service was very poor and I was constantly pulling weeds and killing bugs on my own anyway. I was dissatisfied. I thought that my one year was up and that I was done with my poor decision to hire and pay for a year in advance. BUT NO. They cam again and claim to have treated my trees and shrubs, I don't have trees and shrubs and I specifically said in that initial contract that I did NOT want my flower beds treated. now I am being harassed by them to pay for a service that I never approved and they claim I somehow did on my initial contract from over a year ago. They claim the services will continue even though the contract is over. Stay away from Massey services they are not a good choice.

      Massey Services, Inc.

      Date: 10/24/2023

      Thank you for sharing your feedback, Lewis. We're genuinely sorry to hear about your dissatisfaction with our services. We understand the frustration this situation has caused, and we sincerely apologize for any inconvenience.


      We take your concerns seriously and want to address them promptly. We are currently investigating the details of your contract and the services provided. To ensure we have accurate information and understand your specific concerns, our Corporate Office will be reaching out to you directly.


      We value your feedback as it helps us improve our services and ensure a better experience for our customers. Thank you for bringing this matter to our attention, and we appreciate your understanding as we work to resolve this issue.


      Best regards,

      Massey Services Customer Care

    • Jacqueline L

      Date: 10/14/2023

      Jacqueline L

      Date: 10/14/2023

      Extremely dissatisfied. Tech sprayed our lawn in the front and we were charged for the entire lawn. Witnessed this on multiple occasions. Management is horrific. Rarely return phone calls unless you call 3-5 times. They say one thing and do another. Ours grass was thin and weedy after Massey’s terrible tech and management got involved. We switched to Drake and WOW what a difference. Drake tech is knowledgeable and lawn care is customized. Massey is in the pst where they belong.

      Massey Services, Inc.

      Date: 11/07/2023

      Thank you for sharing your feedback with us Jacqueline. We're truly sorry to hear about your dissatisfaction with our services. Your experience does not meet our standards, and we appreciate you bringing this matter to our attention.


      We take your concerns seriously, and we understand the importance of reliable and efficient service. Your feedback highlights areas where we need to improve, and we are taking immediate action to address these issues. We apologize for any inconvenience caused by our previous service and management.


      We value your feedback as it helps us identify areas for growth and make necessary changes. Your comments have been escalated to our Corporate Office, and they will be reaching out to you shortly to discuss your experience further and work towards a resolution.


      Thank you for your patience and understanding as we work to address your concerns.


       


      Warm regards, Massey Services Customer Care

    • Kerry B

      Date: 10/02/2023

      Kerry B

      Date: 10/02/2023

      I hired Massey Services a year ago and I fired them and I would never recommend this company to anyone. They killed the grass in my front and backyard and they weren't going to do anything to fix the problem they created until I threatened to sue them and stop payment to them. They put new sod down, but only in the dead areas instead of doing it the right way. My grass was beautiful before I hired Massey. My yard looked like a mess and a real eye soar. They don't stand by their guarantee. Don't bother contacting the owner/CEO because he could care less about your yard or the problem. CONSUMERS BEWARE! Don't hire this company because they're incompetent and they will kill your grass as well or not treat it properly for insects and fungus. Do yourselves a favor and stay far away from this company.

      Massey Services, Inc.

      Date: 10/03/2023

      Dear Ms. *****,


      Thank you for taking the time
      to share your concerns about your experience with Massey Services. We value all
      feedback from our customers and take it seriously.  
      We are committed to providing the highest level of service to all
      our customers, and we regret that we were not able to meet your expectations in
      this instance.


      Sincerely,


      Massey Services Customer Care

    Massey Services, Inc. is NOT a BBB Accredited Business.

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