Business Profile

RV Dealers

Eagle Vision RV, LLC

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This business has 1 alert

Pattern of Complaints

Complaints

This profile includes complaints for Eagle Vision RV, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

60 total complaints in the last 3 years.
22 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/05/2024
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchase a warranty from Eagle Vison RV in Feb 2023 and havent had to make a RV warranty claim until now. I have left several messages for them with no response and left another message stating since they cant return calls for my claim that i need a refund of my warranty as i need someone that will provide reasonable customer service
Business Response
Date: 06/06/2024
Hello ******, what number are you calling? I don’t see any messages from you. We will reach out today to see if we can assist you.
Customer Answer
Date: 06/06/2024
Phone number listed. Call 3 times left 2 messages
***** ********
Customer Answer
Date: 06/11/2024
Hello
There has been no correspondence from Eagle Vision RV at this time. Please advise
****** *****
Customer Answer
Date: 07/10/2024
Hello
No response since June 21 and I still have had no contact from Eagle Vision. Surely you are the BBB and see that they are making no effort to resolve. I am a disabled Veteran and don't have money to just give to people and they have been horrible not returning my calls even responding to you and I need my money back.
Where do we go from here?
****** *****
Initial Complaint
Date:06/04/2024
Type:Product Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Last 6 of VIN - ****** I was hounded from *********************(great guy until you need a refund) (almost daily calls) by EagleVisionRV (Warranty Direct) for weeks to sign up and finally did in January of 2024. In February due to a large vehicle repair cost, filled out the appropriate paper work for the 100% refund as specified clearly on the contract if requested within 60 days. Eagle Vision was very helpful in the beginning but then cut communication. I contacted Portfolio who insures the warranty and they said they had released the $2500 March 6th 2024 and was told it would be 4-6 weeks *** for the refund. I let it go awaiting the refund, expecting the company to be legit and customer service oriented. We are now in the 12th week and after constant emails and phone calls no-one will call me, respond or refund me. I now email every day asking for help. ********* asked me to ask for ************************* for help, so I did and I assume he responded behind a company email and said he thought a refund was made on credit card but was nor true and let him know. That was 2 weeks ago and nothing. If I am not refunded within the next 2 weeks I am going to the State Attorney General for Consumer protection and warnings for other potential buyers. Legal action may have to be next if needed. I am a retired corporate professional that took service personally. People should not have to deal with this in this country. Thank you for your help!*****
Initial Complaint
Date:04/29/2024
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased an extended warranty on an RV back in August 2021. Sold RV and are trying to cancel remainder of warranty and get refunded. ***** at Eagle Vision sent me cancellation form that was filled out and returned April 3, 2024. have made numerous contact attempts through email and phone messages, with no response.
Business Response
Date: 05/14/2024
A check has been issued to this customer.
Customer Answer
Date: 05/15/2024

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Complaint: ********

I am rejecting this response because: It’s great they say that, but no check and this is the only communication. Will see if it shows up in the mail and is the correct amount

Regards,

***** ***********

Customer Answer
Date: 05/26/2024
No refund check has been received as of 05/26/2024
Customer Answer
Date: 07/31/2024
Eagle Vision stated a check had been issued, but nothing received to date. They were issue a refund from ********* Warranty company, so they have kept those proceeds as well. Just want to received our refund and be done with this process which has dragged on for four months.
Initial Complaint
Date:04/21/2024
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
purchased 4/13/23
warranty for my RV in the amount of $5,322.00
when I called ******** ********* **** (the insurer ) about an issue 0n about 3/16/24
they info my policy had been canceled and that they had refunded my money back to Eagle vision RV and that I should be hearing from them shortly its been a month I have not heard from them.
so I emailed ******** in customer care and ***** ***** the per i spoke with originally. I have also called their offices and ****** phone( which appears to be disconnected)
Business Response
Date: 05/23/2024
What number are they calling?
Customer Answer
Date: 05/23/2024
You requested the phone #'s I have been calling
the following from their web site, I have left messages but get no return calls nobody ever answers
*** * **** ****
the following # is ***** ***** personal # witch appears to be disconnected
************
Customer Answer
Date: 06/13/2024
My address
**** ******* **
********* ** *****

Thank you
****** *******
Initial Complaint
Date:04/02/2024
Type:Order Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Contract stated that I could cancel anytime and receive a prorated amount for unused portion of contract. I am claiming prorated part of 3 years unused contract which amounts to $3711.60.
Business Response
Date: 04/17/2024
Please ask them to verify there address. It keeps getting returned.
Customer Answer
Date: 04/17/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

Please advise the business that they have my mailing address but for clarification, my address is *** ** ******* ***, ***** ********* ** *****

Regards,

****** *****

Customer Answer
Date: 04/18/2024
As of 4/19/24 I still have had no communication from Eagle Vision RV LLC. Repeated phone calls and emails have been ignored.
Initial Complaint
Date:03/15/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an extended ** warranty in 2023 from Eagle Vision RV and we had to sell the ** in January of this year. I spoke to ***** in January and started the cancellation process on 1/17/24. He told me I would have my refund in 6-8 weeks and that time was up yesterday, they do not answer their phone or return messages or emails so I have no way of knowing the status of my refund. I simply want the refund money I am due as I have provided everything needed from my side and would expect Eagle Vision RV to honor the agreement.
Business Response
Date: 04/16/2024
Please ask to for the address to be verified.
Customer Answer
Date: 04/19/2024
I hope this is the correct way to respond as I understood it Eagle Vision RV was asking me to confirm my address so it is below:
*****************
***************************
*****************
If any further question's please call *************
Customer Answer
Date: 07/30/2024
I did finally receive a refund from Eagle Vision months later so for that I guess this complaint can be closed. I would however warn people against doing business with Eagle Vision as they are not an honest company and will lie to you in their sales pitch and not follow through on anything they commit to in that process.
Initial Complaint
Date:03/06/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I previously purchased an extended warranty for an Rv. I cancelled the warranty with an effective date of December 22, 2023. I made numerous attempts to speak to someone about our refund. The last time I spoke with someone they indicated they would be calling back in 20 minutes. They did not. And now I have left multiple phone messages and the business will not return my calls.
Business Response
Date: 03/07/2024
Sorry to hear you are having issues with a refund. We will check on this for you ASAP. In the meantime can you please reply with the correct mailing address for the check to be sent?
Customer Answer
Date: 03/08/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 21393432
I am rejecting this response because: ************ has my current address as it's listed on the cancelation form they sign. This seems like a delay tactic with no effort to resolve the matter. My address is **************** ***** Mn. 55920
Regards,
*********************
Customer Answer
Date: 03/26/2024
Eagle Vision RV sold me an extended warranty which I had for about a year. I sold the ** in December 2023, and subsequently filled out a cancelation form. That form was signed by Eagle Vision and returned to me. Eagle Vision has not returned my refund and will not return my calls. This is same tactics I now see they used with others based on the reviews. I expect to receive my refund and refuse to let this company scam me. This company owes me over $1200. I see they pretty much recycle their excuses attempting to get people to give up. I'm not that guys. No one should trust this company.
Business Response
Date: 04/22/2024
The check has been sent

Customer Answer
Date: 05/01/2024
Hello,
We have not received a check, so we do not agree that the matter has been settled.
Business Response
Date: 05/16/2024
Please verify the address so we can reissue the check.

Customer Answer
Date: 05/16/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*********************
Initial Complaint
Date:02/27/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In June of 2023 we purchased an extended warranty on a camper. However we decided to sell it in October. We filled out the paperwork to get back the funds we had given to Eagle Vision. Well it is now February 27th and they will not call me back or send us our money. Please help us.
Business Response
Date: 02/27/2024
I’m sorry to hear you are having an issue with your refund. We will get this fixed asap. What address would you like the check sent too?
Initial Complaint
Date:02/01/2024
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 6th 2023 I purchased an ******** ********* ************ ******* service contract along with a **** ****** Road Hazard Agreement for $3365.00 from Eagle Vision RV. On October 27th 2023 I discovered my driver side rear tire was flat. I had it towed to the nearest dealer that could accommodate my RV and it was determined that a screw was embedded in the shoulder of the tire. I gave the dealer my **** ****** information and they called to let them know I needed a new tire. The **** ****** company was very professional and told me that Eagle Vision had never informed them that I had bought a **** ****** policy. After many phone calls and emails I finally reached the owner of the Eagle Vision RV. He told me that he could see my claim and that he would get a check out to me immediately. I waited about a month for the check and realized he didn't plan on sending me my claim money. On January 8th 2024 I emailed ***** ***** and ***** ***** letting them know that if I didn't receive my check by February 1st 2024 I would be filing a claim with the Better Business Bureau. I never received a reply or a check.
Business Response
Date: 02/29/2024
We have sent a check. Can the customer please verify the address?

Customer Answer
Date: 03/01/2024
The business is asking for my address. Could you pass this along to them.
Thank you,
***** *****
**** **** ********* ***
****** ** *****
Customer Answer
Date: 03/22/2024
It has been three ***** since I sent Eagle Vision my address and I still have not received a check. Thank you, ***** *****
Business Response
Date: 04/17/2024
Ok, thank you. I will check on it ASAP.
Customer Answer
Date: 04/19/2024

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Complaint: ********

I am rejecting this response because: This business has had eight months to check into this. It is such a small amount of money to lose a reputation over. I was told a check was mailed to me, it wasn't. Next step will be a complaint to the ******** ********* office.

Regards,

***** *****

Business Response
Date: 05/07/2024
We have issued this check twice now. Can the customer please give us an address?

Customer Answer
Date: 05/07/2024
My address is on the **** ****** Contract. My address is on the ******** ********* **** contract you sold me. My address is on the BBB complaint. I have sent you the address through the BBB portal.... they are all correct! Do you know how to send a check by certified mail to make sure I get it? My Address for the fifth time is:
**** * ********* ***
****** ** *****
Initial Complaint
Date:12/19/2023
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Contacted Gy with Eaglevision to request a refund of our warranty that was purchased on March of 2023. He was very helpful at first and then stopped answering the phone and when he does he claims its an accounting issue !! We cancelled on October 30 2023 and its been over 8 weeks and we were told it would only take 4 to 6 weeks to receive our refund. We paid $ ***** and are supposed to get back $5,400 . We have contacted ****************** and they sent their part of the refund to Eaglevision weeks ago !! It should not take months to get a refund when they took the money for the warranty in minutes !! Eaglevision is the worst company we have dealt with and we will never use them or recommend them to anyone and will being posting on social media warning other people to do the same . Be warned they will not call you back or respond !!
Business Response
Date: 01/04/2024
Unfortunately, we do not have verification of the funds and are waiting for that before we can release the refund.
Customer Answer
Date: 01/05/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 21029714
I am rejecting this response because: you have received all funds from the insurance company , who has now sent their part, and I am still waiting from Eagle vision for their part of $ 649
Regards,
*********************
Business Response
Date: 01/23/2024
We will look into the details on this and reach out.l with our findings.
Customer Answer
Date: 01/23/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 21029714
I am rejecting this response because: This has been ongoing for 3 months now with still no refund !! We have already received our refund from the other company that Eaglevision works through but yet Eaglevision cant seem to get their act together even though the money we paid has been sent to them from the other company months ago !! It should not take months for a simple check to be written and sent to us !! Eaglevision still owe us over $600 dollars !! They are just holding onto the money for no reason and we are thinking about contacting the **************** attorneys generals office to see if we can file criminal charges against the owner and company for refusing to give our money back !!
Regards,
*********************
Customer Answer
Date: 02/13/2024
I changed my phone number to ************
thanks *********************
Customer Answer
Date: 02/23/2024
Just so yall know every phone number I have for eagle vision has been disconnected including the phone number you have on file . Also I still havent received a refund !!
Business Response
Date: 03/15/2024
The check has been sent

Customer Answer
Date: 03/20/2024
I have responded if you look at the history and I do not want this claim closed, as I still have not received a reply or a refund from Eaglevision !!

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This business has 1 alert

Complaints

Customer Complaints Summary

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Eagle Vision RV, LLC is NOT a BBB Accredited Business.