RV Dealers
Eagle Vision RV, LLCThis business is NOT BBB Accredited.
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Complaints
This profile includes complaints for Eagle Vision RV, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 60 total complaints in the last 3 years.
- 22 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/01/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have had similar refund issues as stated on here. When I originally started this warranty I would have given 5 Stars. I sold my motorhome and started the cancelation process October 2nd. The first cancelation contract that was given to me was for the wrong warranty company. I had to track this problem down. Finally got the correct paperwork and did the docusign. It took calls from me to get them to sign it. Waited a while and tried to check the progress. Emails and calls took forever to get answered. I had to do all the leg work to make sure everything is good to go. On October 23th I was promised a text or call back to let me know everything was. I did receive a call from the brokered company that everything is canceled but nothing from Eagle Vision. Really disappointed. Will change my review if refund comes soon. Was promised 4 to 6 weeks.Business Response
Date: 01/02/2024
We are currently waiting for a response from the policy administrator.Customer Answer
Date: 01/02/2024
Company said refund would be 4 to 6 weeks. Still waiting and they will not answer the phone calls. The couple times I did contact them I was promised return calls and they never happened.Customer Answer
Date: 02/23/2024
Company has taken over 5 months to issue a refund. I was told 4 to 6 weeks. The company that is the insurer has told me they reached out in January and received no contact from them. This is looking like a scam company.Business Response
Date: 02/24/2024
Hello ****, I was checking into your refund and the notes say you were rolling it into another policy. If this isnt the case I will be happy to get this taken care of for you.Customer Answer
Date: 02/26/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
All I want is my refund.
Regards,
***********************
Customer Answer
Date: 02/27/2024
The problem I have with this business is that they will not answer my calls or emails. I can not change my rating until I get my refund.Business Response
Date: 02/27/2024
Ok, since it has been determined that you do not plan on rolling this over into another policy e will be issuing you a check. Please reply here with the best address to send it too.Customer Answer
Date: 02/28/2024
Responding to business
Mailing Address
***********************************************************************
after April 1st
PO Box 427
***************** ** 53940
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***********************
Customer Answer
Date: 03/01/2024
This is a response to the business that replied they would issue a refund check. I have emailed them 10 times and called and left voice-mail over *********************************************** I contacted the ******* Attorney General today. All i want is my refund and to have direct communication with them as the original refund amount offered was not correct.
Desired Resolution:
Contact by the businessBusiness Response
Date: 03/01/2024
As stated before we will issue a check to the listed address. All communication needs to go through the BBB or the ** since that is where the complaint was filed. Once again we apologize for the miscommunication, all of our notes stated you were getting another RV and wanted to roll over the policy.Customer Answer
Date: 03/01/2024
The reason I need to hear from the business is that the original amount offered was not correct and was put in dispute with Headstart. I need to know when this check will ne mailed as my address is changing soon. What is the refund amount offered. It is supposed to be close to $5000 as I was told by one of your representatives. I only contacted BBB and the ** because I can not get ahold of you by phone or email. The resolution guy I was working with now has a non operative phone.Customer Answer
Date: 03/06/2024
I an still waiting for confirmation that my refund amount is correct and that a check is on the way. Since I filed this cancelation in October I used my current address for a mailing address. That address will be changing soon. This company will not respond other than on here and I have no idea if they see my response. As for rolling over to a new policy I did contact them about a policy but the main reason I did that was to actually talk to someone at the company. They seemed pretty willing to work with me if they were keeping the money. From the start I told the guy I needed the $5000 for a down-payment and that I would then get a price for a policy. Please help me get this nightmare over.
Desired Resolution:
RefundBusiness Response
Date: 03/07/2024
We will have accounting reissue the check to the new address.Customer Answer
Date: 03/07/2024
The business refuses to confirm the correct amount of refund and when the check will be sent. The original amount was wrong and the company filed an appeal. The person that was dealing with this can not be contacted. All I am asking for is when this check fir nearly $5000 will be sent. That amount was an estimate from them not a number I am making up.Customer Answer
Date: 03/13/2024
I am still waiting for this company to respond with the terms of the refund. How do I change the status to not complete?Customer Answer
Date: 03/21/2024
*********** still has not reached out to me. I know I clicked close the complaint but it is not closed until I get my check. *********** needs to contact me as to status of refund.Customer Answer
Date: 03/25/2024
I had closed a complaint because the company said it would be issuing a check in February. There was also a problem with the refund amount and have not heard from the company. I feel like I have been a victim of fraud.Initial Complaint
Date:11/26/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased an extended warranty policy from Eagle Vision RV for my travel trailer in 2021. The policy number is RV19 ***********. In August of 2023 I traded the travel trailer and filed for cancellation and refund of the policy. Cancellation number ******** on Sept. 5 2023. They say it will ***********-8 weeks to receive my refund. The insurance company says they have refunded Eagle Vision and they need to refund the balance to me. After many emails, phone calls, messages left, calling the insurance company, Eagle Vision will not respond.Business Response
Date: 11/27/2023
I'm sorry to hear you are having issues getting your refund. We are switching our system over to one that allows direct deposits to streamline the process. We will look into this immediately and reach out to you directly.Business Response
Date: 11/28/2023
I'm sorry to hear you are having issues getting your refund. We are switching our system over to one that allows direct deposits to streamline the process. We will look into this immediately and reach out to you directly.Customer Answer
Date: 11/28/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 20906897
I am rejecting this response because: I have no confidence that Eagle Vision will actually contact me. If they do, and process my refund immediately, that would be great.
Regards,
*********************
Business Response
Date: 11/29/2023
We understand your frustration and are working to solve your issue.Business Response
Date: 11/29/2023
We understand your frustration and are working to solve your issue.Customer Answer
Date: 12/05/2023
This is still not resolved. Eagle Vision did finally answer my phone call, but just said they verified my address, which they already had, and that they were turning it over to their accounting department, which they told me before.Customer Answer
Date: 12/12/2023
Eagle Vision has never contacted me. I called them on 12-14-23 and they did finally answer my call. They told me they have sent my refund. As of today I still have not received the refund.Customer Answer
Date: 12/18/2023
Still no refund from Eagle Vision RV. I have called them and they tell me they have sent it twice but I have never received it. I dont believe they ever sent it either time.Customer Answer
Date: 12/22/2023
This complaint still has not been resolved. Eagle Vision RV still has not sent my refund.Customer Answer
Date: 01/02/2024
From the CONSUMER:
Sent 12/5/2023 5:04:45 PMThis is still not resolved. Eagle Vision did finally answer my phone call, but just said they verified my address, which they already had, and that they were turning it over to their accounting department, which they told me before.
From the CONSUMER:
Sent 12/12/2023 2:11:48 PMEagle Vision has never contacted me. I called them on 12-14-23 and they did finally answer my call. They told me they have sent my refund. As of today I still have not received the refund.
From the CONSUMER:
Sent 12/18/2023 9:55:17 PMStill no refund from Eagle Vision RV. I have called them and they tell me they have sent it twice but I have never received it. I dont believe they ever sent it either time.
From the CONSUMER:
Sent 12/22/2023 11:41:35 AM
This complaint still has not been resolved. Eagle Vision RV still has not sent my refund.Problem:
I previously had claim ******** on this issue with it still not resolved. I still have not received my refund from my canceled extended warranty on my RV that I no longer own.Desired Resolution: Refund
Initial Complaint
Date:11/03/2023
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We purchased a 5 yr extended warranty for our Travel Trailer 2/17/2023 yet sold the travel trailer end of June 2023. Our contract was # PRVA00414046. Purchase price was $1787.00 yet policy amount was $1088.00. We did not have to call upon them over those few months for any warranty work. Eagle vision was contacted 7/1 /23 re cancellation and paperwork was completed 7/5/23. We have still not received our refund despite many phone calls, and emails over the past 4 months. The last phone conversation on 10/16/23 with ********************* promised us, we will receive our refund check within **** business days and it has now been 13 days. We will never deal with this company again and would never recommend them to anyone!!Business Response
Date: 11/03/2023
The check should be there on the 9th. Sorry about your wait.Business Response
Date: 11/09/2023
The check should be there on the 9th. Sorry about your wait.Customer Answer
Date: 11/13/2023
check received today.Customer Answer
Date: 11/17/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*****************************
Initial Complaint
Date:10/31/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Initiated a refund for policy #PRVA00363017 ON July 17,2023 . Was told it would be 6-8 wks for refund. Waited till end of September and have been lied to when i did get ahold of someone always saying someone would call me back and never do. Spoke with Destiny first then her supervisor, ********************* on 10-13-23 . He told me **** more days. Well here it is October 31st and nothing. Tried to call several times 10-27-23 and cant reach anyone. The refund is supposed to be $1396.01. I would just like my refund. ThanksBusiness Response
Date: 11/29/2023
The refund has been sent and received by the customer.Initial Complaint
Date:10/26/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
filed for a cancellation refund 8/29/2023. Still waiting and they wont answer the phone. Waiting for a check over $6000.00. I have been told 10 days to 2 weeks several times. Eagle vision rv has really poor phone response and usually none.Business Response
Date: 11/08/2023
***** we apologize for your wait. The financing of this policy has caused some accounting irregularities with the finance company. We are currently trying to get this resolved and will reach out as soon as possible with that resolution. Our records indicate that you didn’t pay anywhere near $6,000. Can you please show us a receipt for that amount? Thank you for your continued cooperation in this matter.Customer Answer
Date: 11/08/2023
I was told by an eagle vision employee the $6000.00 Amount. The $4,647.38 Is what I am waiting on.Customer Answer
Date: 11/08/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: ********
I am rejecting this response because: I have not received $4647.38
Regards,
***** *********
Business Response
Date: 11/29/2023
The number is closer to $1,700 and we are not sure where you are getting this refund number from. We are currently working with the finance company to resolve this.Customer Answer
Date: 12/05/2023
I never received an answer from eagle vision rv. I never received a reply from BBB. Why would this case be closed if the business never responds. They have not responded and have not refunded my $4647.38 Please keep this complaint activeCustomer Answer
Date: 12/06/2023
The $4647.38 is what ******** ********* actually sent paylink for my refund and they have proof they sent it and proof paylink took it.Business Response
Date: 01/02/2024
Yes, but you are still owed on the policy. That covered what you still owed as well.Customer Answer
Date: 01/04/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: ********
I am rejecting this response because:this actually goes against their advertised refund policy which states refund based on cancellation date that was august 29th. I was told by eagle vision employees $6000 , then $1700 then $4643.38. ******** ********* sent paylink $4643.38 for the refund and have proof paylink received it.
Regards,
***** *********
Business Response
Date: 01/23/2024
I’m not sure what policy you are referring too. Can you please send me a copy of what you are looking at?Customer Answer
Date: 01/29/2024
I dont understand what your asking for. Did you not get the copy of the cancellation form that I sent which states the refund policy.Business Response
Date: 02/14/2024
Should be there todayBusiness Response
Date: 02/16/2024
The check has been sent.Customer Answer
Date: 02/16/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: ********
I am rejecting this response because:
Regards,I haven't seen a check
***** *********
Business Response
Date: 02/21/2024
I show that you have cashed this check. Please advise if a fraud investigation needs to take placeCustomer Answer
Date: 02/23/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: ********
I am rejecting this response because: This complaint started last august. They advertise a speedy money back refund. As this took 7 months and no way to know the correct refund ther is absolute fraud involved with many promises and lie after lie. At the least their BBB status should be the worst to warn people of their fraud and criminal activity.
Regards,
***** *********
Customer Answer
Date: 02/23/2024
check has been received and cashedInitial Complaint
Date:10/11/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Canceled my Extended Warranty on 7/21/23, ******************* they said that refund check of $714.88 will come from Eagle Vision RV in 2-3 weeks, I have called *****, Destiny and GY at Eagle Vision for follow up since the very beginning and still no check. You can never get anyone on the phone and if you do they alway say they never received check from National, its been 3 weeks since 2nd check was sent to Eagle Vision from National, these people are terrible at followupBusiness Response
Date: 11/07/2023
A check has been sent to the correct addressInitial Complaint
Date:09/25/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a policy with the above company. I have complete coverage including towing assistance. I was stranded on September 17 and then again on September 23. On both occasions, I called Night Riders for roadside assistance. They denied service on both occasions indicating that the service was not covered. In both instances, required a tire change and a ***** and I did not have the proper equipment to safely do the service. Also, being ***************************************************************** assistance, I called Eagle Vision support several times, and someone called back and promised to follow up. They did not. I am seeking reimbursement for out-of-pocket costs and a pro-rated amount for the Roadside assistance that has proved to be not reliable and not as promised.Business Response
Date: 10/10/2023
We called the administrator on 3 way and were able to get this issue resolved. Thank you for bringing this to our attention.Customer Answer
Date: 10/11/2023
Vendor was helpful, however problem has not been resolved yet, I have yet to recieve acknowledgement from ***************** on the issue or the refund due. There has been no communication between insurance company and me, hence despite the best efforts of Eagle Vision, this issue at this point has not been resolved.Customer Answer
Date: 10/11/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 20652631
I am rejecting this response because:
Vendor was helpful, however problem has not been resolved yet, I have yet to recieve acknowledgement from ***************** on the issue or the refund due. There has been no communication between insurance company and me, hence despite the best efforts of Eagle Vision, this issue at this point has not been resolved.
Regards,*******************
Business Response
Date: 12/01/2023
We have tried to get this claim covered, but the admin insists that they will not pay for the roadside assistance because it wasn't a covered issue.Customer Answer
Date: 12/06/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 20652631
I am rejecting this response because the contract I purchased was considered by all an "exclusion contract", meaning that unleess specifically outlined as an excluson this item should be covered. In our case we purcashed and additional Roadside Assistance Policy to cover just this, towed items. The business has not been honest, upfront, or communicative regarding this incdient. This incident put our family at great risk. We aer ********************************* the middle of a deserted road at nigtht for hours. This is not a time to find our your company and coverage is neither reputatble nor credible. I expect complete compensation that I have provided. Next step is to institute legal action again both the Broker Eagle Vision and the ***************** in this matter. As this is the first letter that I have recieved indicating this item was not covered, I will institute a legal action with 24 hours. I am disappointed with both the Broker and Insurance Company. I am seeking a pro-rated amount of my entire policy back as I don't feel confident that that broker or the insruance company will not leave us stranded again.
Regards,
*******************
Customer Answer
Date: 12/13/2023
This informaton is in conflict with the Sales person who sold me this extended warranty contract. They are in Breach of contract and have additioanlly put my wife and myself and a harmful state and condition. I have no choice but to file a legal action in the ****************. to address this action by an objective 3rd party.Business Response
Date: 01/06/2024
The additional towing you purchased only increases the aggregate amount for towing to $1,000 per occurrence for covered events on your RV or if your RV becomes disabled. If you purchased a tire policy which you did not and got a flat the towed vehicle would be covered. However since you didnt get a tire policy the flat on your towed vehicle was not a covered event there for making it an excluded event. This is outlined clearly in the contract. We are not paying this claim or communicating with you further since you continually threaten our staff.Customer Answer
Date: 01/08/2024
It is clear that this organization a less than reputable organization. I have attempted to settle with them, but they have refused. As a result and additionally as a result that you have closed this case, even though it is not resolved, I will be taking legal action to recover monies owed and due. If you review the number and type of complaints on your own website you will see that this organization should not even be on the BBB website, nor be a member of BBB. The purpose of your website, I would assume is to support good businesses. There are many good businesses, and this one is NOT one of them. I would request that AAA revoke the status of this company within BBB, not only because of me, however because of the amount of complaints you have received over the period of time they have been in business.
Respectfully submitted
*******************
Initial Complaint
Date:08/22/2023
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
my RV WAS canceled in March 2023. I've called several times to request a refund. I called again today and the voice mail was full. I've reached out via ********, email and phone calls I am still waiting for my refund. please help.Business Response
Date: 08/22/2023
Hello ******, I am very sorry that there is an issue getting your refund. I can not find a cacellation form on file. Did you cancel directly through the administrator **********?Initial Complaint
Date:06/13/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I applied for a refund on the warranty that I canceled on 1/18/23. I filled out the form that was sent to me and submitted back to them! On 3/24/23 I called them to find out the status of my refund! It had not even been submitted to the warranty company for review! I spoke with the warranty company directly and was told that my refund was approved and that the dealer was responsible for getting it to me. I have called the dealer multiple times only to be sent to voicemail! The dealer is not answering nor are they returning my calls! I am very frustrated and at this point don’t know what to do other than taking some type of legal action! Please help!!Business Response
Date: 06/26/2023
Hello ****, I am very sorry you are having an issue getting your refund. I will have customer care reach out to you ASAP and verify your address so that we can get the check to you and make sure the number you are calling is correct and will get you the attention you deserve. Thank you for bringing this to our attention.Initial Complaint
Date:05/17/2023
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We sold the rv that we had the extended warranty on. We requested refund on 02/21/2023 via cancelation policy form. After almost two months with no response I called and was told that they never received the cancelation form. I filled out another form and sent it to them. Again getting no response regarding refund. Always getting told that it's time delay issue. Per their statement that refund check would take 6 to 8 weeks. However, it is now almost three months ( 12 weeks) and still no confirmation regarding the refund check. Sending cancelation form and emails.Customer Answer
Date: 05/23/2023
I received my refund check. No complaints! Please remove my complaint with this business because all has been resolved.
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