Complaints

This profile includes complaints for Eagle Vision RV, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Eagle Vision RV, LLC

  Ocala, FL 34480

• 

  Eagle Vision RV, LLC

  600 S Church St Hahira, GA 31632-1411

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Nov 23, 2021 I purchased an RV warranty #******** for 36 months and paid $3,000. On March 29, 2023 the RV was sold and I notified the company and filled out the Service Contract Cancellation Form and forwarded it to them. After approx. 5 weeks and a few phone calls, I finally got a refund check on the policy. The check was for $935.35. In the contract (included copy re cancellation) it said that if the policy cancelled there was a $50 admin fee . The company decided they would take $100. Then to my amazement also deducted the approx. $900 that was paid in a claim. (Its mentioned in the fineprint)....However..... How are they able to take back their claim money when they accepted the premium which covered that loss ??? I asked who the government agency was who licensed them and ....crickets. I was told to contact their administrator re the money issues which I did. They wanted to know why EagleVision would have me contact them when all they do is handle the claims settlements. They provided another number at EagleVision which I called and left two messages....no return calls received. There is a definite legal issue here in that they accepted earned premium and paid the loss and then turn around and want their claim money back out of the unearned premium. I am speculating this is something they have gotten away with for years as no one has challenged them on it. I should have received $1530.00 which amount was minus the $50 admin fee.

  Business Response

  Date: 06/26/2023

  We will refund the $50 overage to the customer. That is our only mistake based on this complaint. 
  

  Customer Answer

  Date: 07/11/2023

  
  
  

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

  
  

   Complaint: ********

  
  

  I am rejecting this response because:

  How does a company all of sudden charge double their admin fee from $50 to $100 by “mistake”? The $50 admin fee was in their “contract”.  I am quite sure this has been going on for awhile and customers have not noticed. They do not provide a breakdown in the amount you are getting back so it is hidden. If you have read the complaints filed with BBB you will notice a pattern of  conduct by this company. Let’s not forget that a small percentage of complaints get reported. How this company gets the score provided by BBB is questionable and I believe the scoring technique needs to be revamped. When a dishonest pattern of activity continues , this demonstrates how they operate. Just because they state in their contract they deduct claims paid from any refund does not make this activity legal. They accepted a premium to cover claims , paid the claim and then want the money back when you request a refund of the unused premium. I don’t know in what State in the U.S. this type of business practice would be legal and it needs to be challenged. At this point I immediately want the over-charged $ 50 fee refunded by the company. 

  
  

  Regards,

  
  

  **** *****

  
  

  
  

  
  

  
  
  

  Business Response

  Date: 07/11/2023

  I'm sorry you have had a bad experience with us. We have had a few admins and the rules differ with all of them. We try our utmost to give people good value, but sometimes it doesn't work out that way. Thank you for pointing out that mistake. We are trying to get better everyday in every way. We have droped admins and picked up new and better ones. Please except my appoligy for the mistake. I hope you have recieved your $50 back. Please let us know if you have not. Good luck, God bless, and Happy Camping. 

  Customer Answer

  Date: 09/14/2023

  Hello.....I filed a complaint several months ago  # ********. Eagle Vision was to pay me the remaining $50. There has been no check received. When I went on your site, I do not find my filed complaint against this company. Why has it been removed? They said they were sending me the overcharged refund and it was not received. How does this company have this high score with BBB when in review of the complaints it is always the same thing with their refunds? This is not a truthful picture of this company and customers will be misled.  Thank you  

  Business Response

  Date: 10/20/2023

  I’m sorry to hear you haven’t received the $50. Can you please verify the address you would like it sent to? 

• Initial Complaint

  Date:04/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had an extended warranty on a 2017 Riverstone ****.We sold our RV in August and have been attempting to get excess premiums returned for more than 9 months. Repeated phone calls and emails have been ignored. Each phone call has been totally ignored.

  Business Response

  Date: 04/13/2023

  We will look into this immediately. The payment processor has been unresponsive for your refund. 
  

• Initial Complaint

  Date:04/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an aftermarket extended warranty product from Eagle Vision RV on 7/1/21 in the amount of $4418. This for a 2007 class A Winnebago. We purchased the “COMPLETE “package with a $100 deductible. The best they offered.
  Fast forward to June 2002 when we woke the coach from the ******* winter we noted the hydraulic leveling jacks were all leaking off and not holding pressure. A covered item in the policy. It should have been red flag when we tried a half dozen shops before we found one who’d take the job. The quote was worked up and was going through the process until Eagle vision realized that parts price was per unit (X4). Then the denied coverage citing we were living in RV full time! It’s important to know at this time that that we’ve had the coach over at the repair shop all summer trying to get satisfaction and we’ve had to bring the RV home to winterize it. Summer is over in ******. The delays and excuses are never ending.
  Eagle Vision has what I’ll call a sub contractor called Head-start warranty group. This is entity that I’ve been in talks with since I filed the claim, but never heard of before filing the claim. I didn’t sign a contract with **** *****. As of late they’ve offered up some hero level plan of some outfit in the ******* who’ll do the work. **** ***** has said they’ll pay about half if we pay for shipping them round trip. Every hydraulic shop in ****** and every RV thread on the internet that talks about this job says that these units are designed to be throwaway. Not designed to be repacked. We’ve never been rude to any of these folks yet they no longer will speak with us. Eagle’s newest office manager states that they’re no longer doing business with **** ***** but if they were to submit it my claim to whoever they have handling them now, it would be viewed as a pre existing condition and denied. It sure seems that the tail is waging the dog at Eagle Vision. We’d settle for just getting back the price paid for the service agreement.

  Business Response

  Date: 04/17/2023

  The administrator denied this because of issues with reporting from the repair facility. Eagle Vision RV has absolutely nothing to do with this. 

• Initial Complaint

  Date:03/13/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see Supporting Documents

  Business Response

  Date: 03/30/2023

  With the customer's questions it took some extra time to research but his refund check has been issued and should arrive early next week. It was more than the amount in his complaint. 

  Hello ********, 

   

  Mr. ******** check has been put in overnight and we have waived the additional charge. His total is $3,922 and will arrive by Apr 3rd according to the bill pay distribution center. 
  

   

   

  Regards,

   

  **** ********

• Initial Complaint

  Date:03/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 24, 2022, I purchased Premium RV Protection in the amount of $1546.00 while living in *******. I notified this company on 2/18/2023 at 6:33am that I sold the RV and wanted to cancel the warranty and get a refund. I received an email back on 2/20/2023 at 8:02am that they would get back to me. I have not heard back so I sent another email on 2/24/2023 at 6:18am and again on 2/28/2023 at 4:42pm and again on 3/4/2023 at 7:04am and I still have not gotten any response to my warranty refund. At this time, I am hoping to get some assistance in this matter.

  Business Response

  Date: 04/06/2023

  We have issued a check. Sorry for the inconvenience.

• Initial Complaint

  Date:03/01/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/6/22 I cancelled my extended service contract with Eagle Vision RV, LLC. Unbeknownst to me the wrong contract number was on the cancellation form (I should have verified that it was correct before signing but I did not think to do that and had completely forgotten that I had a previous contract for a shorter term that was cancelled prior to the longer one).
  
  On 1/30/23 I contacted Eagle Vision where the mistake was finally discovered. On 1/31/22 office personnel requested a bill is sale and proof I had sold the rig which I provided to them. On 2/2/23 the bill of sale was sent to AAC and the case was closed out. On 2/6/23 the check was mailed to Eagle Vision. On 2/22/23 after numerous phone calls, texts and emails I contacted AAC myself in regards to the check being possibly lost. **** ****** the check and deposited 7848.06 into Eagle Vision’s account. On 2/23/23 I was contacted by ******** of Eagle Vision who advised me the check should be at my address (my friend checks the mail as I am a full time RV’er) that day or on the 24th via FedEx.
  
  On 2/24/23 I still had not received a check. I was sent a snapshot of a submitted payment showing 7234.00 with a rush delivery for 2/24. My friend verified yet again that nothing had been delivered for me. On 2/26/23 I still had not received a check but received an email stating that it may be coming from UPS. On 2/27/23 my friend verified that nothing had been delivered in my name.
  
  On 2/28/23 I contacted ***** ***** via email again, advised him the check still had not been delivered. He advised me that everyone else got their checks (how that happened without any way to track it is a mystery) and that maybe my friend was not looking in the right place. He further advised he never stated the check would be overnighted to me and that the process takes 6 to 8 weeks. He offered to cancel the current check and send it to another address. I will advise if this happens and hope the matter is resolved soon.

  Business Response

  Date: 03/01/2023

  The check was expedited and sent overnight through our bank. We sent a screen shot of the check. It was delivered to the address on *** ****** contract. 

  Business Response

  Date: 03/22/2023

  After we canceled the last check we resent the check to the correct address for rush delivery. The estimated delivery date is tomorrow. 

  Customer Answer

  Date: 03/28/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  
  

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, I hope this complaint will help others if they are in a similar situation.

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  ********* ******

  
  

  
  

  
  

   

• Initial Complaint

  Date:02/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I cancelled my RV insurance on Sept 13, 2022 retroactive to June 25, 2022. The reason is because we bought a new RV so no longer had the covered RV. We are able to get a refund for the unused portion of our insurance that would be $424.85. To date, I still have not received the check. I've called several times. I am working with ******** at ************ who is very nice and I appreciate having one person to help me, however, she never gets back to me and I've followed up with her several times. I would like to receive my refund as its months past the time I was told I would receive it and I've tried contacting you many times before filing a complaint. Contract number: ****************.

  Business Response

  Date: 03/07/2023

  HI ********, 
  
  I can't seem to respond through the portal but attached is the image of the check to the customer. 
  
  We are very sorry for the inconvenience. ******** did work for us but has been gone for some time and we did not have access to her communications. Your check has been confirmed and sent and should arrive via **** by March 14th. 
  

  
  

• Initial Complaint

  Date:02/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Will not refund money from cancellation of contract. Contract for warranty was cancelled on 12-08-2022. I have been contacting company for around three months with no results. The only reply I am able to get is "I will pass your request on to the office" That is the only reply I have been gettingfrom 11-30-2021 - 02-17-2023. My warranty was paid in cash $6,052.00

  Business Response

  Date: 03/07/2023

  Hi *******, 
  
  This customer received their refund and deposited the check. They waited several weeks to deposit the check from the time it was sent. We sent proof the check was overnighted the day before the complaint. 
  
  
  
  Regards,
  
  **** ********
  

  
  

• Initial Complaint

  Date:01/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date - 10-31-2022
  Warranty purchased on 11-30-2021, purchase amount - $4800.00
  Eagle Vision RV agreed to cancel the warranty and provide a pro-rata refund within 6 to 8 weeks.
  It has been 3 months since the cancelation was signed and each time I have contacted them they have promised that the cancelation was filled and they would check on it get me a tracking number and call me back. Theyhave not and I have called 3 times and get the same story.
  Warranty Policy # *********

  Business Response

  Date: 02/09/2023

  **** ***** should receive his check today or tomorrow. We are sorry for the inconvenience. 

• Initial Complaint

  Date:01/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/20/2020 I purchased a protection plan for my Lance M2375 travel trailer for $2500. In June of 2022 I sold that trailer and bought a newer one. I docusigned a cancelation on 7/20/2022 and that was forwarded to Open Road which they promptly refunded $1395.12 by check #653518 dated 8/9/2022. I have contacted Eagle Vision RV twice about the refund to no avail. I feel that if they have been sitting on my money for this long in months I'm due the refund plus interest. This is surely not a good business model and not good customer relations. I hope whoever reads this will take heed and choose wisely.

  Business Response

  Date: 01/26/2023

  We have located *** ****** funds and have sent a check to the address provided. It will arrive on 2.2.23 per USPS. We are sorry for any inconvenience.