Complaints

This profile includes complaints for Optimum RV's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Optimum RV

  7400 S US Highway 441 Ocala, FL 34480-8010

  
• 

  Optimum RV

  1809 W High St Pottstown, PA 19464-3713

• 

  Optimum RV

  3555 E Apple Ave Muskegon, MI 49442

• 

  Optimum RV

  9600 Asheville Hwy Inman, SC 29349

• 

  Optimum RV Corpus Christi

  4460 US Highway 77 Robstown, TX 78380

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/16/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I traded in my Class C RV for a travel trailer a little over a month ago. The bank for that RV is calling me about a payment and telling me it’s going against my credit because Optimum RV in Bushnell Fl has not called to get payoff or paid off the loan. US Bank who the loan is through said they should have called for a payoff and they never did. Optimum RV is telling me I’m responsible for the payment till it gets paid off.

  

  Business Response

  Date: 10/23/2023

  Mr. ******** 
  Thank
  you for reaching out to us. Our records indicate that the payoff was received
  by ** **** on Monday October 16, 2023, at 10:23 am. For your records the check
  was in the amount of $66257.66 and it the check number is ****. If you need anything
  else from us, please contact us directly.
  Thank you,
  Optimum RV Management 

• Initial Complaint

  Date:10/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When purchasing a RV from this dealership, I was told that the deal included Tax, Title, and registration. I questioned this directly with Andre when discussing the final sales order. I was told that all I had to do was pick the unit up and they would handle everything. I was also told the same thing by my salesman, Travis.
  When signing final documents, I even asked Thomas if they would be mailing my Tag (License Plate) when they got it. He responded "yes", and informed me that if they didn't get it before my temp tag ran out, that they would issue another temp tag.
  Then, after multiple attempts to contact their title department, with no response to date. I was informed through email that they would not be doing my taxes, tag and title and that they would be sending the title and a check for $450.00 to me.
  The tax tag and title work was $2104.80, I am owed 1654.80 in remaining tax, title and registration fees that I was told they would be handling and that were included in my Deal.
  After researching and reading reviews, I have found that I am not the only one that has been deceived in this manor by this company.

  

  Business Response

  Date: 10/11/2023

  Mr. ******* 
  Thank you for reaching back out to
  us. As previously explained since you reside in Delaware and purchased the unit
  with cash, we do not handle the processing or payment of your Delaware
  registration or tag. Delaware has a 4.25%
  documentation fee in place of sales tax which we are not reciprocal for, so we
  didn’t collect it. Our title clerk did mail you a refund of the $450.00
  that was collected at closing for the estimated tax/title/tag fee. That is
  standard fee that is collected with every purchase and is always refunded to
  our customers if we do not register the RV or if that fee is more than what is
  owed to the DMV. We did provide you with all the required documentation and
  instructions on how to process and handle your registration at the DMV.
  We sincerely apologize for any
  confusion.
  If you have any questions, please
  let us know.
  Thank you,
  Optimum RV Management 

  

  Business Response

  Date: 10/22/2023

  Mr. *******
  The information that was shared with you at the time of
  purchase was accurate based on what you have shared with our management team
  other than the understanding of the handling of monies needed to pay for the
  tax and registration fees associated with your RV purchase. Since you were not
  charged for the tax and DMV registration fees, we did not pay them. We
  processed all the required paperwork that the DMV needed and sent those
  documents directly to you. We sincerely apologize for any misunderstanding that
  took place but since we did not collect the money to pay the DMV, it is was
  your responsibility.
  Thank you,
  Optimum RV Management 

  Customer Answer

  Date: 10/23/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:10/04/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 1, 2023 we contacted Optimum RV to cancel the extended contract we purchased with our RV in January 2021. We received the cancellation form by email from Kim H*****, an employee of Optimum. We were told it could take up to 12 weeks to process and receive a refund.
  On July 24, 2023, I contacted ******** **** ****, the company that the extended contract was purchased from and was told they sent a check for $3531.46 to Optimum RV for our refund. I then contacted Kim H***** who said that Optimum had received the check and a check from them was sent to ** **** on May 25, 2023. ** **** is the lien holder for our loan. Kim H***** sent us a proof of delivery with a tracking number from ***. She did say the check had not cleared yet. We requested that a stop payment be issued and another check sent. Then Kim gave us a tracking number with USPS for the second check. This tracking number showed a delivery to Indianapolis, Indiana. The previous tracking with *** showed delivery to Osh Kosh, Wisconsin. We have no way of knowing what the contents of either of these tracking numbers were.
  We have been in contact with ** **** several times and just recently got another letter from them stating they needed a copy of both sides of the check that Optimum supposedly sent them as they have no record of it. Optimum has failed to provide that after 2 requests for it. Other than Kim H*****, we have talked to a Albert H******. For some reason they are reluctant to provide proof that they have sent a check to ** **** to apply to our loan.
  
  So our extended contract has been cancelled, at our request, but we have not received anything in return. We are currently paying for an warranty that we don't have.
  
  This is our most recent complaint about Optimum RV and their poor customer service. We have regrets that we didn't complain about other issues sooner. We just need them to prove to ** **** that they paid them $3531.46 so that it can be applied to our loan.

  

  Business Response

  Date: 10/11/2023

  Mrs. *******
  Thank you for reaching out to us and working with our
  Customer Service Manager. The check was cashed by ** **** on August 21, 2023,
  in the amount of $3531.46. We included the VIN# in the memo line on the check
  and we also included a cover letter with the package that included all your information,
  along with ours. We have emailed you a copy of the check separately at your
  request.
  If you have any questions or concerns, please contact our Customer Service Manager directly and she will be more than happy to assist you. 

  
  Sincerely,
  Optimum RV Management 

  Customer Answer

  Date: 10/12/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I just wish we could have received better communication throughout this ordeal. It took several phone calls and emails before anything was done.
  
  
  
  Sincerely,
  
  
  
  *** * ******* ******

• Initial Complaint

  Date:10/02/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 6th 2023 I brought my 2015 Montana High Country 5th wheel RV to Optimum RV located at 2540 W County Road 48, Bushnell, FL. I met with Joe Hanson who asked me what I was looking to get for the 5th wheel. I told Joe I was asking $18,000.00. Joe informed me that they would inspect the Rv and let me know. After about a 2hour wait Joe came up to me and let me know that the agreed to the $18,000.00. I then was taken to Cedrick who started the paperwork. Since my wife was a co-owner, I had to take the paper work home and have her sign. When I returned to Optimum Cedrick was busy with a customer, after about a 45 minuet wait Joe H***** had a different associate take the completed paper work. I do not know the name of this person; I had asked him about my check. He went back into the office and came out with my copies of the paper work and a post-it-note showing that I will receive $13317.07 which is the difference from the 18,000 minus the payment to the bank for 4,682.93. I was told I will receive the check in 7 to 14 days. None of this made any sense to me but I was assured this is the way it is done. On Tuesday the 19th I received a notification from **** ** ******* that the RV loan had been paid off. I sent a text message to Cedrick if he could tell me the status of my check. Cedrick never responded. I sent called the finance department on Thursday the 21st and left a message. I was not called back. On Friday morning the 22nd I sent an email to [email protected] asking to find out about when I would receive my check. Later that morning I received an email from Tiffany at customer care telling me she would look into this for me. Later that morning I received a call from Joe H***** explaining to me that my check was at the corporate office and they were just waiting for the bank to release the title. Joe told me he would check again on Monday or Tuesday and let me know the status. Joe never called. I just want my payment $13,317.07

  Customer Answer

  Date: 10/05/2023

  Date Sent: 10/5/2023 7:39:22 AM
  I received my payment for the sale of the 5th wheel RV.  This complaint can now be closed satisfactorily. 
  
  Thank you for all of your help.
  
  ****** ****
  
  **********
  
  Complaint ID-********

• Initial Complaint

  Date:09/28/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They said I would be paid when the camper sold August 18th ish they were Pais for my camper but they are not paying me. $16500.00 I have requested they transfer the money to my account and they refuse. I have called multiple chains in the company and they can not get a resolution to give me my money and it's been over a month. I would like a payment now from them and it transfered to my account.

  

  Business Response

  Date: 10/05/2023

  Mrs. *******
  Thank you for reaching out to us. You spoke with our General
  Sales Manager and our Customer Service Manager, they both explained that your
  payment from the sale of the 2014 ***** ***** **** was in the process of being
  disbursed to you. During the consignment process we had you sign a contract
  that specifically outlines the timeframe and the form of payment. Line 16 of
  the contract states that you will receive a check in no less than 30 business
  days from that date of delivery. We are not withholding your payment.
  Unfortunately, this process is lengthy as there are multiple parties involved. Your
  payment was processed and mailed to you on September 29, 2023. According to the
  tracking information provided to us by USPS the check was delivered to you on
  October 4, 2023.
  If you have any questions or concerns, please contact our
  Customer Service Manager.
   We appreciate your
  business.
  
  Optimum RV Management 

  Customer Answer

  Date: 10/07/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is what I have to deal with but not satisfied how it was handled and it was over 30 days.
  
  
  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:09/27/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/31/2023 my Husband ****** **** and I *** **** went to Optimum RV in Bushnell Florida to buy a 5th Wheel camper, where they gave my husband the contract to sign which he proceeded to do. We assumed since we were signing the contract he was approved to purchase. They asked for $2000 down at the time we only had $1000 in cash so he Steve took that and he would get the remainder the following week. Monday we went back to optimum to pay the remainder we had $960 on a credit card. The camper was still in their possession at this time in the service department. They were to deliver the camper the following week but on Sept 3 Optimum called and told us we wasn’t getting the camper after all. Somehow they messed up on the financing and **** (husband) did not qualify after all for the loan. I was very disappointed but asked them for my deposit to be returned. Steve (financial) said that take 10 days we would get the check in office where we could pick it up.
  
  I’ve called numerous times no one seems to know anything about my $1960.00 or when I get my deposit back. Optimum general manager Joe said they were working on it. He would send me a email. I’ve yet to get the email. I call and I get the same results over and over.
  
  Optimum RV Bushnell, Fl
  ***** ********

  

  Business Response

  Date: 09/29/2023

  *** *** ***** 
  Thank you for speaking with our Customer Service Manager and our Sales Manager. We are sorry that we were unable to get you approved for an RV, but your refund has been processed. If you have any questions or concerns, please contact our Customer Service Manager. 
  We appreciate your time and the opportunity that you gave us to earn your business.
  Sincerely, 
  Optimum RV Management 
  
  
  

  Customer Answer

  Date: 10/02/2023

  Thank you for getting this resolved. I’m sorry we couldn’t come to a upstanding before I had to take action against you with the BBB it would’ve been much better for your credibility. 
  

  I will not recommend Optimum RV to others because of this face. 

• Initial Complaint

  Date:09/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased an RV in April from Optimum Ocala for delivery. Delivery was delayed and delayed (first it needed to be cleaned, then they said it needed a repair, then they said they were waiting on parts). In the end it didn't get delivered until end of May/beg. of June. Upon delivery we determined that the fridge did not work & the washing machine would not start. They said they'd send a repair technician soon (I was keeping my stuff in coolers with ice) but that turned into a month+. They finally got a tech out to inspect the fridge. The tech inspected the fridge, told me it was a fire hazard, that he must unplug it, and would order a recall kit and parts for the washing machine. We waited quite some time, tried to be patient but never heard back... so we started calling. They said they had placed an order but that they were waiting on parts. Couple weeks later, same thing... still waiting on parts. Couple weeks later same thing, waiting for parts. Meanwhile months have gone by since we took delivery and I still have no fridge to keep my food in and no washing machine to do my clothes (since I took delivery on day one). Then when I called in the service rep that had been taking care of me (Ed) was out for the day, then on vacation, then no longer worked there. Eventually they finally got the parts in but said that I had to bring the RV back in. We took the hour plus drive, stayed there all day, they said the fridge should be good to go, as well as the washer. Get home.. fridge turned on for few hours (as indicated by a light on the front, not coolness) and woke up to the fridge beeping.. not working. While the washer now turns on, it leaks everywhere. Now when I call (after they delayed the delivery & then the "repairs") they are saying that they will not cover it, as it's outside of their 90 day period (even though I called about for months) and that I have to pay for it?! It never worked from day one! Don't take advantage of senior citizens! Do what's right!

  

  Business Response

  Date: 10/02/2023

  ******
  Thank you for reaching out to us. The delays that you
  experienced were parts related. We have no control over the delivery of parts.
  The delays are very frustrating, and we sincerely apologize. We are more than
  happy to look over the unit, but you will have to bring it in. Since these are
  new concerns, we will need to find the cause of the issues and possibly order
  parts. Road calls are designed for quick repairs that have already been
  diagnosed and we have the parts for. You purchased a used 2002 Discovery AS-IS
  with no dealership, manufacturer, or extended warranty. We will diagnose the refrigerator
  and washing machine at no cost but cannot guarantee that there will not be cost
  associated with the repairs. We understand that Ocala is over 3 hours away from
  you, but we do have a location in Titusville that is a little over an hour from
  you. If you would like to move forward with brining the unit into us, please
  call our Customer Service Manager back, she left her contact information on
  your voicemail. We look forward to assisting you with these concerns.
  Thank you,
  Optimum RV Management 

• Initial Complaint

  Date:09/13/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We recently purchased a 2021 Thor challenger class A RV. Per the contract we were to pick up the vehicle after it was inspected and anything that needed to be fixed would be done. This was a two month period also per contract. we had 60 days before first payment was to be made by us. They had agreed to make the first two payments by sending us the funds so we could make the payment. Both times they sent us the money late after numerous phone calls and trying to reach someone to help us.
  We picked up the vehicle and upon inspection, we noticed there were a few things missing from the RV that were there when purchased. One of the items was the hot plate that was there the day before the manager of service said to us, and when doing our walk-through, it had been taken. Optimum did replace, the hot plate, not before us having to bring the RV all the way back to optimum from Clermont, Florida to Ocala. One of the service techs closed up the RV at optimum for us before we left. When getting to our first stop, we noticed that our power cord was broken and was not the right one and again when we purchased the RV the power cord was the right one, and it was not broken. During inspection we asked the tech how the refrigerator stays on while driving and he said it was the system on the wall, Eantrex freedom, when he looked at it, he realized that the light was not on so he did what he needed to do, and came to the conclusion that it was disconnected under the RV. If we had not noticed this before we left optimum, we would’ve not had the system working correctly. he was able to fix it but if they had the RV for two months and they did a walk-through with us, someone should’ve noticed that the system was broken.
  Within a week of owning the vehicle and using the vehicle at the campground, the water pump broke. This caused flooding of the camper and rippling of the floor liner. During our inspection, we noticed water damage on the wall in the living room and when asked about it, they told us that was something previously that happened. I asked if they could replace the wall considering there was water damage and they said no they would not do that It happened because it happened before we bought the RV. This happened three times and after calling optimum several times about the situation, they were no help. We finally got through to somebody who said it must be the water pump and to bring it in to have service done. When proceeding to close up the slides on the RV, the passenger side slide would not close, this made us suspicious as to why one of the service techs wanted to close up the RV at optimum the day we picked it up and sent us inside to get the final paperwork. Calling once again to optimum to have somebody explain to us how to get the slide in so we could get the RV to service, they were no help. My husband went online and looked up, troubleshooting and was able to get the slide in so he could bring it to get service. We are now having trouble with the driver side front slide and supposedly that was one of the things they fixed when they fixed the passenger slide. Neither one of the slides works and when we call optimum, they told us they needed to order another mechanism, so the slides would work. It has been a month and they still have not gotten the mechanism in and we are afraid that continued use of the slides will cause further damage. We are living in the RV full-time and traveling throughout the state of Florida for my husband’s work, so this is making it impossible for us to move from campground to campground in a timely matter.
  When we did brought the RV in to have the water pump fixed. We also had them check the navigational system because we are not getting signal for our Maps and for our televisions. They told us that the navigational system was taken out of the RV by the previous owner. I find that hard to believe since all of the other parts are in the RV except for the actual box that goes behind the fireplace under the TV. The antenna is on the roof and we have all the paperwork for that box in the file.
  They were also supposed to fixed the leaks in the slides, because when we pull the slides in water pours into the RV. When we called and asked if they had fix the slide and explain the situation, they said that happens? We continue to get excuses after excuses with no results from optimum. It has been one broken thing after another breaking and other things missing that should be in the RV. When we do get in contact with Kelly in-service, she continues to just text us back very vague answers, and never a result for this situation.
  We are now dealing with a broken water heater. We are in the south east part of Florida and to drive all the way to optimum to have the water heater fixed would cost us hundreds of dollars in gas. We do need to have the mechanisms put in the slides when they come in, but I feel the optimum should send a mobile Unit to fix these, so we do not have to drive all the way to Ocalla. We have only owned this vehicle for four months and we just don’t know what to do about it anymore?
  We did buy the extended warranty and the gap warranty and two other warrantees at the time of purchase. The things that have been fixed by optimum they have used our warranty policy to fix them. If the warranty does not cover other items that aren’t working or are missing, the sales department rejects the approval. I feel that any of the items that our warranty has covered Should’ve been fixed by optimum and should not have gone through our warranty policy because these were things that were missing and broken before we ever pulled out of optimum.
  This has caused us tremendous stress and time, and we are just looking for a solution and for optimum to be more cooperative in our situation.
  Thank you, **** *******

  

  Business Response

  Date: 09/28/2023

  Mr. and Mrs. *******, 
  Thank you for reaching out to us and giving us the opportunity
  to resolve your concerns. As you all know we are currently waiting on the parts
  for the dinette slide repair and direction from the manufacturer on the hot
  water heater. Unfortunately, there is no way for us to expedite the parts or
  the details on the suggested resolution for the hot water heater.  We are
  working on this matter daily and hope to have a final resolution soon. We do
  want you to know that this is not a response stating that the matter is
  resolved, rather a required response stating where we are at in the process. We understand that parts and warranty delays are frustrating, but we assure you that your concerns are a priority for us.  Our
  customer service manager and our service team will continue working with you
  both until all of your concerns are resolved.
  Respectfully,
  Optimum RV Management  
  

  Customer Answer

  Date: 10/08/2023

  We are continuing to work with optimum RV in Ocala about the issues with our RV. This is a Thor Challenger 2021. We purchased back in May. They are slowly fixing issues but every time we get our RV back there is another issue. both slides have been fixed but now when we received our RV back, the floor has been ruined. We have contacted them to let them know and we are now waiting to see what they are going to do about the floor that they have ruined while they were fixing the driver side slide.

• Initial Complaint

  Date:08/30/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a new camper , it was delivered 2 days early due to a mix up at the dealership, it was never prep or cleaned before it was delivered , I paid 355.00 to have it cleaned inside n outside, I called the dealership before I had it cleaned and told what the cost to clean it was before I had it done , they offered to pay 225.00 I refused it . When I call the dealership I get passed around n then told that someone will call me but no one does.

  

  Business Response

  Date: 09/01/2023

  Mr. *********
  Thank you for speaking with our Customer Service Manager on
  Wednesday August 30, 2023. We sincerely apologize for delivering the RV early and
  without a proper detail. We agreed on August 30th to pay the full amount of the
  detail for you. The reimbursement should be to you within 7-10 business days.
  We greatly appreciate your business!
  Sincerely,
  Optimum RV Management  

  Customer Answer

  Date: 09/05/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  *** ********

• Initial Complaint

  Date:08/17/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A woman named Christy from the Ocala Optimum Rv reached out to us about purchasing/consigning my camper. I filled out a contract agreement to consign, to include a credit report in the case of negative roll over from the camper. Days later I received a credit card from the dealership for the possible roll over. Unbeknownst to me, I did not give approval for a credit card application, much less receiving a “surprise credit card”. The dealership hasn’t answered or returned calls in almost two weeks.

  

  Business Response

  Date: 08/29/2023

  Mr. ******
  Thank you for reaching out to us. Christy did call you to
  see if you were interested in selling your RV. In most cases customers owe more
  than what their units are worth, so we partner with the manufacturer to prepare
  for any negative equity. The card that you received was discussed during the conversation
  with Christy, we are sorry that the information was not clear when reviewed
  with you. Although, you have the card there is not a balance and there will not
  be a balance on the card unless you decide to sell or trade and have negative equity.
  Even at that time you can choose to pay for the negative equity with another form
  of payment. If you have any additional questions or concerns, please let us
  know.
  We look forward to working with you.

  
  Sincerely,
  Optimum RV Management