Reviews
This profile includes reviews for Optimum RV's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 89 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromBen C
Date: 02/22/2023
1 starBen C
Date: 02/22/2023
If you talk to Angel the man is lying through his teeth. Optimum Rv. Ocala, Florida. He kept making the deal better as to even say he would give up his pay if I would come down to Florida. I kept asking for something in writing so the 13 hour drive would have some guarantee. They would not send me anything. They will say anything over the phone to get you in the dealership.
Optimum RV
Date: 02/28/2023
Mr. ******,
Thank you for speaking with our management team. We greatly appreciate your time and feedback.
Sincerely,
Optimum RV Management
Review fromKelsi L.
Date: 02/14/2023
1 starKelsi L.
Date: 02/14/2023
The Mims and Ocala locations desperately need to be investigated. The General Manager Mr. ********* desperately needs to be investigated. The Mims location did not complete a proper walkthrough on our brand new unit and our kitchen cabinet flooded the first time we used the unit because pipes were not properly connected. After six months of back and forth with the Mims location, we finally got it in for service. It was at their location for over a month and being told it was almost done and ready for pickup. After not hearing from anyone we stopped in on a Saturday to look at our unit and rather than the cabinets being replaced the Mims location decided to paint our cabinets. At this point we contacted the Ocala location because we knew the Managers were most often at this site. Mr. ********* claimed we could’ve picked up our unit at any time to use it for camping and it wasn’t their fault we decided to keep it on their site for repair. We decided to stop by one afternoon to pick up the rest of our belongings from the unit and it was parked in front of their building, along a highway, unlocked. They also tore down more trim, some of which had nothing to do with the repair. Staples were sticking all over the place out of the unit Mr. ********* claimed we could’ve picked up whenever we wanted. If my child was hurt due to their “repairs” would they take responsibility for that? Doubtful. We ended up trading in this unit because it was our only way out of it. Communication is almost non-existent between both locations, and they promise things and never do them.Optimum RV
Date: 02/15/2023
Thank you for your feedback. We understand that this situation has been very frustrating for you and your family. We will continue to focus on better communication with our customers. Thank you for your business and the opportunity to help you find a new travel trailer.
Sincerely, Optimum RV Management.
Review fromdan s
Date: 02/08/2023
1 stardan s
Date: 02/08/2023
We were working with James on an rv they had listed, we offered a starting point price and he said he would send pictures and get back to us. we never heard from James again, in fact he hung up the phone on my wife three times without even speaking a word. Finally my wife spoke with another salesperson only to find out the rv was gone. James couldn't even bother to let us know, makes us wonder if the rv was even in stock. if I could give a lower rating I would.Optimum RV
Date: 02/09/2023
Thank you for the feedback. Our Director of Customer Experience has reached out to you directly using the email address attached to the review. At your earliest convenience we ask that you get back with her. Thank you and we look forward to speaking with you.
Sincerely,
Optimum RV Management
Review fromShari B
Date: 12/30/2022
5 starsWhen I walk in the door the atmosphere was so different from the beginning than other Rv locations I had visited from my salesman Shawn to Ana *****. She made the outcome a 5 star rating. I love my RV and am very thankful I can use what I bought trading in my large camper that was beautiful but I had trouble pulling it because it was so big. Now I am thanking to everyone in Ocala who made things great.Review fromKathryn E
Date: 12/05/2022
1 starKathryn E
Date: 12/05/2022
Wish I had seen the reviews first! DO NOT BUY HERE!!! I don't understand how they are in business. I know I was pushed to buy and sign and it was quickly.... I'm a senior and was treated like I was a child.... Please stop this business....Optimum RV
Date: 12/13/2022
Mrs. *****-
We ask that you please reach out to us by calling the phone number that was emailed to you. Your feedback is very important to us, and we would like to the opportunity to discuss your experience in more detail. We look to forward to hearing back from you.
Thank you,
Optimum RV ManagementReview fromMarie R
Date: 11/12/2022
1 starI would like to say if you are a honest hard working and elderly person do not, let me repeat do not buy from this places. We brought an rv last season and it is a disgrace they supposedly fixed everything that was wrong that's a lie. It leaks every where the floors are all messed up it is terrible they saw us coming they should be a shamed taken advantage of people like that. How can people work for you shame on your employees. I am going to write a review every week to make sure I get my point out there. Go to *********** or *************. I will be contacting the Better Business Bureau and Governor Ron Desantis . This is my home. I am sure nothing will get done but my hope is people are listening. I am not saying this to get a freebie I just want to save other people from this place thank you Marie RobyReview fromChris C
Date: 10/06/2022
1 starChris C
Date: 10/06/2022
Go elsewhere for camper. Service is the worst of any business I've ever seen. Seal leak on slide out caused floor damage. They serviced camper just a few months prior to leak. Extended warranty doesn't cover damages unless has been serviced 6-12 months. Optimum serviced roof and seals just months prior but no one will take responsibility. Can never get calls back or answers for weeks. Same with their Service manager Dan. Then they wrecked my camper on their lot and been waiting for repairs for weeks with no return calls to see when it will be done. Been in service since June 10th, it's now OctoberOptimum RV
Date: 10/17/2022
Chris-
Thank you for reaching back out to our Director of Customer Experience, Tiffany ******.
She is working to get all of your concerns addressed. You have her contact information so please feel free to reach out to her if you have any additional questions or concerns.
Thank you for being a Optimum RV customer!
Review fromPatty F
Date: 08/04/2022
1 starDO NOT purchase from this dealer, keep driving to the next dealer! The sales team was fine but all interactions with the Service Team and manager has been atrocious! The rudeness we have experienced from them over the phone (when they actually return or take the call) is beyond anything I have ever dealt with EVER! The poor workmanship in work that they did do has resulted in my black tank leaking and has been going on for 1 year. I will now have to take my unit in for them to repair AGAIN and because we live full-time in our unit, we will have a hotel expense again. I asked that they cover this seeing as it is their fault and I shouldn't be out the money, but they refused. How this location is still in business I will never know. Please for the love of all that is camping...DO NOT give them your money the frustration and disappointment you will have to deal with isn't worth it!Review fromBetsy H
Date: 07/24/2022
1 starWe called ahead about an advertised travel trailer. They confirmed it was in stock, but when we arrived we were pushed for a full price one and initially told that one was sold. We then were met by Cody (a manager) and told that the one listed was actually for a different one and that it was an error online. Cody then proceeded to tell me that they were in process of changing website companies. I told him they were a bait and switch scam and it was a lie. He shrugged his shoulders and we immediately left. They also charge $2,100 in cleaning and prep fees AND charge $1,000 in dealer fees! Buyer beware!!!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.