Business Profile

Timeshare Companies

Central Florida Investments, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Central Florida Investments, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

647 total complaints in the last 3 years.
223 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/23/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In the interest of not having to repeat myself again. Original complaint, case #*********, I submitted this complaint in mid December (see second attachment) and received the first attachment on 29 December via email. It is now late January and after several attempts to contact Westgate either by phone, email or correspondence, I have yet to here anything from either Westgate or the BBB as to the complaint I filed. Can we please start this process over or look into the reasons why everything was dropped from the original complaint. Thank you.
Business Response
Date: 02/20/2023
February 20, 2023

****** ********
Consumer Affairs
Representative
BBB serving Central
Florida
1600 S. Grant Street
Longwood, FL 32750

RE: Greg *********
Complaint ID # ******** / Account # *********** / Case * *********

Dear Mr* ********,

Westgate Resorts is in receipt of your correspondence
regarding Mr. *********** complaint.
We thank you for the opportunity to respond.

We were sorry to read that the consumer feels
as if we have not adequately responded to his concerns. We always hope to
assist our owners to the best of our abilities, and we are sorry if he feels we
have not met that standard for him. We ask him to understand that a response
was sent to the email address we have on file on February 7, 2023. While we are
unsure as to why he claims he has not received it, we have forwarded an
additional copy as a courtesy. Allow us to advise him that the position
communicated within that response has not changed, and our position remains
that his contract is valid and enforceable.

If Mr. ********* has any additional concerns,
we encourage him to contact our Owner Benefits Team at 1-800-372-0216 for further assistance.

Respectfully,

Amy P., Executive Team
Owner Relations Correspondence
Westgate
Resorts
[email protected]

Ap/bp
Business Response
Date: 03/14/2023
March 14, 2023

****** ********
Consumer Affairs Representative
BBB serving Central Florida
1600 S. Grant Street
Longwood, FL 32750

RE: Greg *********
Complaint ID # ******** / Account # *********** / Case # *********

Dear Mr* *********

Westgate Resorts is in receipt of your correspondence
regarding Mr. *********’s complaint. We
thank you for the opportunity to respond.

Mr* ********* we regret if Mr. ********* is displeased with
our responses and were disheartened to read that the consumer feels that we
have not adequately responded to his concerns or that we have provided the
resolution he is seeking. We ask him to
understand that his concerns have already been addressed in our previous
responses, including our February 7, 2023 response of which a copy was provided
in a direct email to Mr. *********. We would ask him to please refer to that
response regarding those concerns. Additionally, we would ask Mr. ********* to
understand that duplicate complaints do not suggest merit; however, they may
suggest form letter allegations produced by the numerous exit companies
currently flooding the market.

Concerning the consumer’s assigned concierge, we apologize if
he was not able to reach them; however, our front desk staff is more than
capable of assisting him with any needs he may have, within reason.

Mr* ********* while the owners are entitled to their
opinions, Westgate has most certainly responded to their concerns. While they
may disagree with our responses, ultimately the written documents on the day of
sale are considered the expressions of the mutual agreement to the terms of the
purchase transaction and the written contract will always supersede any verbal
allegations. We would like to please advise the consumer that future
correspondence with the same concerns and no supporting documentation will be
met with the same response as our position remains unchanged. Thank you for the
opportunity to be of service.

Respectfully,

Chera M., Executive Team
Owner Relations Correspondence
Westgate Resorts
[email protected]

Ckm/am
Customer Answer
Date: 03/16/2023

Complaint: ********

I am rejecting this response because: They have made no attempts to resolve my issues. They care nothing of how the sales team get new business, just as long as they sign the dotted line. Once the dotted line is signed, that is all they care about. Doesn't matter the lies that are told to get those signatures, nor standing behind agreements said and made at the table.

Sincerely,

**** * *********
Initial Complaint
Date:01/18/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Westgate is the worst company we have ever dealt with. We are hoping filing another complaint with you will
assist us in getting our account close. We purchased our timeshare in 1992. We were told it would be easy to use and we would not have any difficulty renting it out should we not be able to use our weeks. This has not been the case for us. From the very beginning during the sale meeting, we were misled and were not told the truth about our contract. I wanted to leave the meeting but when I tried, they kept pressuring me into staying and even reduced the price.

After giving in and signing, we were instructed to NOT to open the envelope with the contract and to simply
enjoy the rest of our vacation. We had no idea that after I opened the envelope it stated I had a certain number
of days in which I could cancel the contract. Of course, we were long past that date and we were never told
upfront that I could cancel the contract in a certain number of days.

We have reached out to Westgate several times, but they will not budge on getting us released from this nightmare. Westgate told me to apply for their Legacy program so I did. But of course I was denied. When I
asked why they told me they didn’t have to give me a reason, then I was told it was a computers decision. I
owe Westgate absolutely no money, and I have seen on multiple reviews where people said Westgate took
back their property. So there is no reason as too why they can not take back mine. PLEASE HELP ME!!
Business Response
Date: 03/07/2023
March 7, 2023

****** ********
Consumer Affairs Representative
BBB serving Central Florida
1600 S Grant Street
Longwood, FL 32750

RE: **** *****

Complaint ID * ******** * ******* * ********** * **** * *********

Dear Mr. *********

Westgate Resorts is in receipt of your
correspondence regarding Mr. *****’s complaint. We thank you for the
opportunity to respond.

Mr. ********* we were sorry to read that the
consumer may be unhappy with their experience thus far with Westgate. We ask
that both you and the consumer understand that concerns related to matters that
may have arisen on the date of purchase are time-barred, as they would date
back to November 2011. As a courtesy, we will address a few. However, we ask
the consumer to understand that Westgate’s position will not change regardless
of the escalation path they choose. We are resending our previous response
dated June 22, 2022, to the consumer, as we have addressed his claims regarding
feeling pressured, ease of use, rental, rescission, and being told not to open
the envelope before.

With regard to the consumer’s concern regarding
the Voluntary Deed Back denial, while owners are encouraged to apply,
please allow us to clarify that the Legacy Program is not a requirement,
nor is it part of the contractual obligations between Westgate and its Owners.
As previously determined and advised to Mr. *****, his account does not meet
the criteria for the Legacy Program. Westgate is not required to
disclose the reasoning for the denial and his allegation of being advised that
it is a computer’s decision is verbal and unsubstantiated. Furthermore, regarding
the consumer’s concerns about Westgate cancelling other contracts, allow us to
advise Mr. ***** that the status of other Owners’ accounts has no bearing on his
whatsoever as numerous factors go into the decision to accept a Voluntary
Deed Back. Ultimately, once the State mandated rescission period has
passed, Westgate is not obligated to offer this program or any other release
option to an owner at their request.

Mr. ********* although the consumer may not
agree with our responses, we ask him to understand that we have researched and
responded to his concerns fully, and our position remains that the contract is
valid and enforceable. If Mr. ***** would like to contact our Developer
Services Team for reconsideration of a VDB, he may do so by
contacting them directly at 1-800-351-0461. We thank you for the
opportunity to respond.

Respectfully,

Michaynalda L., Executive Team
Owner Relations Correspondence
Westgate Resorts
*********************************

Ml/am
Customer Answer
Date: 03/17/2023

Complaint: ********

I am rejecting this response. I would first like to address where you state my allegation of being advised it is a computer decision is verbal and unsubstantiated. Anytime I have called into Westgate, I have been told my call is being recorded. There is a documented call from November 2022 where your representative tells me on THE PHONE DURING THIS ALLEGEDLY RECORDED CALL the decision is made by a computer. Since it was computer-based nothing can be done. Now you are saying this call never took place, which I can provide phone records, but also you have a recording. This is exactly my point where your company lies and lies just to get out of doing what is right. Again, your accepting other Voluntary Deed Back does 100% affect me because you are obviously discriminating against me by not allowing me access to this program as you have others. Mr. ********, I hope your company can compel Westgate to provide a copy of my November 2022 phone call because there is evidence of their lies.

Sincerely,

**** *****
Business Response
Date: 03/23/2023
March
23, 2023

****** ********
Consumer
Affairs Representative
BBB
serving Central Florida
1600
S Grant Street
Longwood,
FL 32750

RE:
**** *****
Complaint ID # ******** * ******* * ********** * **** * *********

Dear
Mr. *********

Westgate
Resorts is in receipt of your additional correspondence regarding Mr. *****’s
complaint. We thank you for the opportunity to respond.

Mr. ********* we regret to read that the consumer may not have agreed with our
response. While we understand his claim of being misinformed regarding the Voluntary
Deed Back (VDB), this does not change the fact that his account does
not meet the criteria for a VDB. We would like to advise the consumer
that there are many variables and factors that determine if Westgate would
agree to accept inventory back (including inventory demand, account status, and
affiliations with third-party companies, among others). Once again, The
Developer has the right to offer or deny a consumer’s request with no
contractual obligation to disclose why that decision was made.

Furthermore,
we would like to assure Mr. ***** that in no way is Westgate being
discriminatory towards him. Westgate caters to owners of all ages,
nationalities, and professions, and diversity is something we are highly proud
of in our company. We ask both you and the consumer to understand that Westgate’s
decision to respectfully deny the request for release from his contract is not
based on him as a person but solely based on a careful review of his timeshare.

Mr. ********* although the consumer may not agree with our responses, we ask him to
understand that we have researched and responded to his concerns fully, and our
position remains that the contract is valid and enforceable.

Respectfully,

Michaynalda
L., Executive Team
Owner
Relations Correspondence
Westgate
Resorts
*********************************

Ml/am
Initial Complaint
Date:01/17/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We are filing a complaint against Westgate Resorts. We reached out to Consumer Affairs because we truly feel we have been taken advantage of by Westgate. When we went to the presentation we had no idea the pressure they put on you to purchase. No matter how many times we said no we were continued to be hounded. When we tried to read over the documents our sales representatives should the next paper in our faces and wouldnt let us read it. IF you tried to ask questions your told we talked about that already an made to feel like a fool. When we asked for a minute to rethink this, Westgate sales representative were brought in to continue hounding us to make sure we bought. If you have never sat through a timeshare presentation you have no idea the amount of pressure that is placed on you. I am a retired US Marine and even bootcamp can not compare to the mental torture I went through when sitting there. We need someone who will hold Westgate accountable for the lies they have told us.
Business Response
Date: 06/08/2023
June 8, 2023

****** ********
Consumer Affairs Representative
BBB serving Central Florida
1600 S. Grant Street
Longwood, FL 32750

RE: ****** *******
Complaint ID # ******** * ******* * *********** * **** * *********

Dear
Mr. *********

Westgate
Resorts is in receipt of your additional correspondence regarding Mr.
*******’s complaint. We thank you for the opportunity to respond.

Mr.
********* first and foremost, please extend to the consumer our appreciation for
his service to our country. We were sorry to read that the consumer may felt
uncomfortable or pressured in any way while attending our sales presentation.
Since there may have been offers presented on a first-come, first-served basis,
depending on the available inventory, the representative may have expressed
some urgency regarding the offer. However, please advise that he was never
obligated to remain past the agreed-upon time to receive his incentive or to
purchase a timeshare. Ultimately, he had the right to inform the sales staff or
closing officer of any discomfort to ensure proper action is taken or refrain
from purchasing if your concerns are not addressed to his satisfaction.
Additionally, please inform him that our review of the closing does not support
his allegation of not having been able to read the documents or ask questions.
The challenge is that verbal allegations cannot be substantiated; therefore, we
must rely on the contract documents.

As
for the claims of having been lied to, please advise that the claim is too vague
for us to research and review. We ask that the consumer provide specific
information and supporting documentation, so that we may review further.

We
would like to advise Mr. ******* that his contract remains valid and enforceable.
If he requires any further assistance, he is welcome to contact us at the email
address below.

Respectfully,

Kirsten
W., Executive Team
Owner
Relations Correspondence
Westgate Resorts
*********************************

Kw/am
Initial Complaint
Date:01/16/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been desperately trying to get Westgate to release me from my contract. They are challenging to keep in contact with, a man named David P***** was the last to "help" me. But it took several months of reaching out to get an answer and then it was the same as everyone else's answers, which is that they will not release anyone under any circumstances. You must pay off the mortgage and then sell it on your own. I don't have the means to do either of those, and I am now divorced so I have no reason to continue with this timeshare. Based on the reviews on here and other websites, they are very cold and seemingly heartless to anyone's situation. I simply wish to give them the timeshare back, but I keep getting blocked from speaking to anyone about options. Before this I was given an offer by someone named Muhammad, he was extremely rude and said I had to pay $6,000 before they'd even let me sell it. I asked him for my paperwork on the timeshare and he became even more aggressive. I found out after speaking with someone I think named Nora that Muhammad had put a block on my file so no one could send me my paperwork. It's obvious that this is fraudulent, they can't withhold your contract and other documents from you if they are demanding you make payments. I need some way out of this mess! Any help is appreciated and I hope this goes public so everyone can see Westgate Resorts as crooks before it's too late.
Business Response
Date: 02/21/2023
February
20, 2023

****** ********
Consumer
Affairs Representative
BBB
serving Central Florida
**** * ***** ******
Longwood,
FL 32750

RE:
****** *********
Complaint
ID # ******** / Account # *********** / Case # *********

Dear
Mr. ********,

Westgate
Resorts is in receipt of your correspondence regarding Mrs. *********’
complaint. We thank you for the opportunity to respond.

First
and foremost, we apologize for any lack of quality customer service the
consumer may have experienced during her attempt to get assistance from our
team members. The allegations regarding being blocked from receiving her
contract documents are verbal allegations which we cannot validate.
Notwithstanding, our records indicate that the consumer received all required
documents at the time of purchase. Furthermore, owners are allowed to request
additional copies of their contract documents at any time.

With
regard to the consumer’s concerns about selling the timeshare, even though
Westgate Resorts does not have a resale program, owners are certainly allowed
to sell what they own. We ask the consumer to keep in
mind that property ownership may only be transferred to a third party if the
account is current on all fees, including both the mortgage Note and the
maintenance and tax fees.

Mr.
********, our review has concluded that Mrs. *********’ contract is valid and
enforceable; as such, her request for cancellation and refund is respectfully
denied. If they have any additional concerns, we encourage them to contact our Contract
Mediation Team at 1-************ for further assistance with all
account matters.

Respectfully,

Michaynalda
L., Executive Team
Owner
Relations Correspondence
Westgate Resorts
*********************************

Ml/bp
Business Response
Date: 03/10/2023
March
10, 2023

****** ********
Consumer
Affairs Representative
BBB
serving Central Florida
**** * ***** ******
Longwood,
FL 32750

RE:
****** *********
Complaint
ID # ******** / Account # *********** / Case # *********

Dear
Mr. ********,

Westgate
Resorts’ corporate office is in receipt of your correspondence with regard to Mrs.
*********’ complaint.

Please
be advised that we are still in the process of researching the consumer’s
concerns, and we will respond as soon as our review is complete.

Respectfully,

Michaynalda
L., Executive Team
Owner
Relations Correspondence
Westgate Resorts
*********************************

Ml/bp
Customer Answer
Date: 03/17/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *********
Initial Complaint
Date:01/12/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We are reaching out to the Better Business Burea as Westgate does not care about violating rights of our noble men and woman of the armed forces. Westgate's contract violated my rights under the Military Lending Law. Westgate contract forces me to voluntarily waive my rights to a jury trial! According to the Consumer Financial Protection Bureau:

My rights under the MLA include: A 36% interest cap. You can't be charged more than a 36% Military Annual Percentage Rate (MAPR), which includes costs like the following in calculating your interest rate (with some exceptions), Finance charges, Credit insurance premiums, Add-on credit-related products sold in connection with the credit, Fees like application fees, participation fees, or fees for debt cancellation contracts, with some exceptions, No mandatory waivers of certain legal rights. A creditor can't require you to submit to mandatory arbitration or give up certain rights you have under State or Federal laws like the Servicemembers Civil Relief Act, No mandatory allotments. A creditor can't require you to create a voluntary military allotment in order to get the loan, No prepayment penalty. A creditor can't charge a penalty if you pay back part - or all - of the loan early.

I have brought this violation to the attention of Westgate Resorts. However, they apparently do not care. Westgate does not care they take advantage of the men and woman who fought and died for this country. I am a 100% service-disabled veteran and financially we cannot continue with these maintenance fee payments. We are on a limited income. We have asked Westgate multiple times to release us and return our money, but they continue to ignore us. We are hoping your company will assist us in giving back this purchase to Westgate and recovering some of our money from this fraudulent contract.
Business Response
Date: 02/06/2023
February 6, 2023

****** ********
Consumer Affairs
Representative
BBB serving Central
Florida
1600 S. Grant Street
Longwood, FL 32750

RE* ******* ********
Complaint ID # ******** * ******* * ********** * **** * *********

Dear Mr. *********

Westgate Resorts is in receipt of your correspondence
regarding Mr. *********s complaint.
We thank you for the opportunity to respond.

Mr. ********* our records indicate that the
consumer was no longer an active-duty member of the U.S. Military at the time
of purchase. If he has documentation that shows otherwise, we encourage him to
send it to the email address listed below for further review. In the meantime,
our position stands that his contract is valid, enforceable, and not subject to
cancellation.

If Mr. ******** requires further assistance, we
encourage him to contact our Owner Relations Team directly at 1-800-925-9999
/ option 4 for personalized help with all account matters.

Respectfully,

Amy P., Executive Team
Owner Relations Correspondence
Westgate
Resorts
*********************************

Ap/am
Customer Answer
Date: 03/28/2023

Complaint: ********

M** ******** and Ms. ***********

In the recent response, you state you are not required to offer a release but yet you have a release program. We have applied multiple times and have been denied. So Westgate is choosing not to allow me to enter into this program? Why are you choosing to deny me. If you truly held the military at the utmost respect you would accept our request to return our account. We are not asking for any money in return we simply just want to be out! What do we need to do in order for that to happen? What is the criteria exactly?

******* and ***** ********

Business Response
Date: 04/05/2023
April 5,
2023

****** ********
Consumer
Affairs Representative
BBB
serving Central Florida
1600
S Grant Street
Longwood,
FL 32750

RE:
******* ********
Complaint
ID # ******** / Account # ********** * **** * *********

Dear
Mr. *********

Westgate
Resorts is in receipt of your additional correspondence regarding Mr.
********’s complaint. We thank you for the opportunity to respond.

Mr.
********* we regret to read that the consumer may not agree with Westgate’s
policy regarding the Voluntary Deed Back (VDB). Please understand that there
are many variables and factors that determine if Westgate would agree to accept
inventory back (including inventory demand and account status, among others).
As previously stated, Westgate is not required to offer release options to
owners once the rescission period lapses and it is at Westgate’s discretion
whether release is warranted. Please also understand that Westgate is under no
obligation to disclose the reasons for denial and has elected to keep these reasons
confidential as a matter of policy.

As
such, Westgate’s position remains as previously set forth; Mr. ********’s
contract is valid and enforceable. If he requires any further assistance, he is
welcome to contact us at the email address furnished below.

Respectfully,

Michaynalda
L., Executive Team
Owner
Relations Correspondence
Westgate Resorts
*********************************

Ml/bp
Initial Complaint
Date:01/09/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We were false given information in regard to a real estate purchase entered with Westgate. The representative inaccurately on the behalf of Westgate entities informed us that we would have 2 weeks every year to use the 2 units we purchased simultaneously. Today, while speaking with another representative we were told that we were ONLY entitled to use one unit twice a year (one week for each of the two units).My husband and I purchased a 2 bedroom unit at Westgate Palace in 2019.In July 2022 we were offered an upgrade purchase of 2 units consisting of a 2 bed room full unit PLUS a studio unit (A & B) explained that we could use both units simultaneously twice a year. Unfortunately, today we were informed that we only had the option of 1 week at each. It should be noted that falsely diclsclaiming what was explained is unacceptable.
Business Response
Date: 01/23/2023
January 23, 2023

*****************************
Consumer Affairs Representative
BBB serving Central Florida
1600 *****************************
********, ** 32750

RE: *********************************
Case # ******** / Account # *********** / ********************** Case # CS0070912

Dear ********************,

Westgate Resorts is in receipt of your correspondence regarding Mrs. ******* complaint.We thank you for the opportunity to respond.

We ask the consumer to understand that her allegation of being told she would have two usage weeks every year is a verbal allegation we cannot validate. ***** us to briefly explain what she purchased,keeping in mind that she has since upgraded on January 11, 2023. On July 16,2022, she purchased an ALL-season week in a Deluxe 3-Bedroom Lock-off Villa for annual usage with first occupancy in 2023 at Westgate Lakes Resort & Spa. We ask her to keep in mind that she purchased under the Floating Use Plan for reservations, wherein she does not own the use of a specific unit, but a certain unit type, based on availability. Therefore, she has the right to occupy her villa at her home resort during her current year and season of ownership without being charged additional fees.

If the consumer would like to travel more often, she is able to lock-off her unit and spend a week in each portion of it,subject to availability and applicable fees. For example, she would be able to lock-off a 3-bedroom villa and have one week in a 2-bedroom villa and one week in a studio villa. She can also utilize the Short Stay program through an active membership with ********************** (II), wherein she can exchange her week for two separate stays of up to six nights each. For further information on Short Stays, we encourage her to contact II directly at **************.

********************, our review has concluded that Mrs. ******* contract is valid and enforceable. If she requires further assistance, we encourage her to contact our Owner Benefits Team at **************.She may also contact us at the email address listed below if any additional concerns arise.

Respectfully,

**********, Executive Team
Owner Relations Correspondence
Westgate Resorts
**********************************************

Ap/bp
Initial Complaint
Date:01/07/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My HOA fees were due by 1/2/23. They stated if it was paid in full by 11/3/22, they would discount the amount due by 4%. On 11/2/22 I called them to get the pay off amount. I paid $888. I called back and they said I still owed $12 in addition to prior payments I had made to be paid in full. This was still on 11/2/22. I called back on 11/3/22 to verify that my account was paid in full. I was told that it was and they state that they noted this on my account. I called again a week later and they again stated that it was paid, but they was behind in updating the accounts. On 11/27/22, I called to book my vacation. It would not allow me to book online because my account still showed that it was not paid in full. It said that I owed $150. I called them. They stated that my account was paid in full and they could make my reservation for me. They booked my week and again verified that everything on my account was fine. On 12/29/22, I get an email stating that I will be receiving a statement with interested added. I called them again. I was on the phone for over 2 hours to get someone to look into this. He agreed that I was paid in full, but he was going to talk to someone else and call me back on the next day. The next day I get an email stating that I can not get the discount because my account was not paid in full prior to 11/3/22. Ugh. I was paid in full prior to 11/3/22. Even though multiple people verified that my account was noted "paid in full", they are trying to force me to pay the $150. I did not make a mistake. I paid the amount that I was told and even followed up multiple times to verify it. I want the $150 fee to be removed from my account.
Business Response
Date: 01/26/2023
January 26, 2023

****** ********
Consumer Affairs Representative
BBB serving Central Florida
1600 S. Grant Street
Longwood, FL 32750

RE: ******** *****
Case # ******** ********** / Account # *********** / Westgate Case * *********

Dear
Mr* *********

Westgate
Resorts is in receipt of your correspondence regarding Mrs. *****’ complaint.
We thank you for the opportunity to respond.

Please
be advised that we have been in contact with the consumer, and we are pleased
to inform you that an amicable resolution has been reached.

You
may consider this Westgate’s response.

Respectfully,

Amy
P., Executive Team
Owner
Relations Correspondence
Westgate Resorts
[email protected]

Ap/bp
Customer Answer
Date: 01/27/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Sincerely,

**** *****
Initial Complaint
Date:01/06/2023
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is a travel club. It doesn't have the big upfront price of a timeshare. We have a timeshare and will probably get out of it soon. However, the information they gave us to make this save us money on travelling is a joke. they promised $3000 worth of travel credits we could use to reduce the price of rental cars, hotels, getaways, cruises, etc. What they fail to tell you is they raise the price in relationship to the market price so you can use the travel credits. And not all of their travel credits can be used on the whole program. If you use an agent, the prices are higher. If you book online yourself, the price is somewhat lower (more in line with the similar market prices) but you can't use the travel credits. They don't disclose all of that in their sales pitch information. And on top of that, they drag out your membership acceptance to at least two to six weeks so you have NO option of getting out of the contract. They have never called us as we were told they would to explain all the program. I have made numerous calls to their company to try and understand the program. I would be embarrassed to be a "veteran" like ***** ******
and represent this business. If he wants to call me and buy me out of my contract, I would be glad to have him call.
Business Response
Date: 03/02/2023
March
2, 2023

****** ********
Consumer
Affairs Representative
BBB
serving Central Florida
**** * ***** ******
Longwood,
FL 32750

RE:
***** *******
Complaint
ID # ******** / Account # *********** / Case # *********

Dear
Mr. ********,

Westgate
Resorts is in receipt of your correspondence regarding Mr. ********* complaint.
We thank you for the opportunity to respond.

Please
be advised that Westgate has been in contact with the consumer and we are
pleased to inform you that an amicable resolution has been reached.

You
may consider this Westgate’s response.

Respectfully,

Michaynalda
L., Executive Team
Owner
Relations Correspondence
Westgate Resorts
*********************************

Ml/bp
Customer Answer
Date: 03/02/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *******
Initial Complaint
Date:01/04/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
IT IS IMPORTANT TO ME THAT YOU DO A PROPER INVESTIGATION BECAUSE YOUR NOTATIONS ON MY CREDIT REPORT HARM MY PERSONAL LIFE. I SENT IN MY DISPUTE DAYS AGO THROUGH WRITTEN MAIL. BE ADVISED THAT IF YOU LEAVE OUT AT LEAST ONE PIECE OF INFORMATION THIS WILL CONSTITUTE INVALID VALIDATION ALLOWING REMOVAL OF THE ENTIRE ACCOUNT.
Business Response
Date: 01/12/2023
January 12, 2023

*****************************
Consumer Affairs Representative
BBB serving Central Florida
1600 *****************************
********, ** 32750

RE: *****************************
Case # ******** / Account # *********** / ********************** Case # CS0070113

Dear ********************,

Westgate Resorts is in receipt of your correspondence regarding ********************** complaint. We thank you for the opportunity to respond.

********************, we ask ****************** to understand that, after reviewing her credit dispute, Westgate found that the reporting was accurate; as such, no alterations to her credit report will be made. If she has any additional concerns, she is welcome to contact us at the email address below.

Respectfully,

**********, Executive Team
Owner Relations Correspondence
Westgate Resorts
********************************************** (Attention: **********)

Ap/am
Initial Complaint
Date:01/04/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a timeshare and was told the payments would be auto drafted from my checking account. The company did not auto-draft the payments and did not contact us until they were past due > 60 days. When we made the payment and brought the account current, we were told our credit reports would be updated. They are still showing 30 and 60 days late. I contacted the company today and was told they were not able to update my credit report. I was told that a company could not request an update for any consumer please help. My account number is *********** Term Source Type Provided High Balance $29,778.00 High Credit $29,778.00 Monthly Payment $444.00 Current Payment Status As Agreed Amount Past Due $0.00 Creditor Information WESTGATE RESORTS ************************************************************************ **************
Business Response
Date: 01/18/2023
January 18, 2023

*****************************
Consumer Affairs Representative
BBB serving Central Florida
1600 *****************************
********, ** 32750

RE: *******************************
Case # ******** / Account # *********** / ********************** Case # CS0068927

Dear ********************,

Westgate Resorts is in receipt of your correspondence regarding Mr. ********* complaint.We thank you for the opportunity to respond.

First,we ask the consumer to understand that a review of his closing does not support his allegation that he was told auto-payments were set up. During the closing,he was advised by the closing officer that he would receive a coupon book in order to send in his monthly payments.

As for his allegation that he was told his credit report would be updated, we can confirm for him that it has been, as it currently shows that his account is up to date with $0 past due. However, this does not mean that the negative reporting has been removed. Due to the fact that he did not make his payments on time, the credit reporting accurately reflected this, and it will not be altered.

*******************, our review has concluded that Mr. ********* contract is valid and enforceable. If he requires further assistance, including assistance in paying his 2023 ***************, we encourage him to contact our Owner Relations Team at ************** / option 4.

Respectfully,

**********, Executive Team
Owner Relations Correspondence
Westgate Resorts
**********************************************

Ap/am
Customer Answer
Date: 01/18/2023

Complaint: 18803731

I am rejecting this response because:

Sincerely,

*******************************

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Central Florida Investments, Inc. is NOT a BBB Accredited Business.